Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
494 results found
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Slow InDesign
I have downloaded InDesign in June 2021. It is working really really very slow. Also making my computer too slow to work on.
I tried contacting your customer care through chat window of yours.
There the person says you have 4 gb ram that is why it is so. Also he send my the installation requirements where it says minimum 4 gb ram required.
I don't understand if it has to work so slow on 4 gb then why is it written only. Better say 64 gb required and no mention of 4gb to be made.
Is there any way…3 votes -
indesign crashes when inserting copied text from an external document
indesign cc 2021 16.1
I open an existing indesign document
I copy text from a google doc / external file
I insert text into existing connected text frame with the text spreading over both frames-> indesign crashes
(restarting indesign did not help. restarting the mac did not help. wirting text by hand without copying works. copying text within the document works.)
3 votesPlease submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
InDesign stalls with with new MacBook Air (M1, 2020)
InDesign is stalling (pausing for up to 30 second) regularly on my new MacBook Air with the Silicon M1 chip. I know it is an Intel Based program but I don't think the emulator is working. Shouldn't Rosetta 2 download automatically when I use InDesign? I presume you (the good folks at Adobe) are working to make it native to the new chip. Happy Holidays. Seth
3 votes -
Indesign 2021 V16.01 crashes every time I open it
I have the most updated version of InDesign however it keeps crashes every time that I open it.
3 votes -
Hello, I am using online document sharing to retrieve comments directly into inDesign. Unfortunately, the name of the correctors are display
Hello,
I am using online document sharing to retrieve comments directly into inDesign.
Unfortunately, the name of the correctors are displayed but their comments are invisible (text crossed out, underlined or added text).
A small blue wheel spins next to the filters icon.
Moreover, since this document sharing online, InDesign crashes every open.
Thanks for your help3 votes -
InDesign won't open
I'm working in Windows 10, Adobe InDesign version 16. I only recently updated to this version and it is unusable. At first it allowed me to open an *.indd file, but then refused to open another until I rebooted. I did this multiple times with a group of files that I need to complete. After a day of this, now InDesign 16 crashes without ever opening whether I try to open it on its own or through clicking on an *.indd file. I then removed it and installed version 15.1.3, but when I attempt to open my files, it says…
3 votes -
balance columns + Span Columns = freeze
Version: Indesign 2021; 16.0
In a 2-column text box with "Balance columns" on, I applied "Span Columns: All" to a line of text. If I hit "OK" or turn on the preview, then Indesign freezes until I Force-Quit.
3 votes -
crash sleep mode
Hello,
I'm using InDesign 15.1.2 on a brand new Macbook Pro.
Several times a day InDesign crashes. It seems to happen most often when:
- my computer goes into sleep mode and I reawaken itbut it sometimes happens when:
- I copy text from a word document or email, and then try and paste it into a text frame within InDesign.Sometimes it happens for no reason, when I am using another program.
I have spent a lot of time on the Adobe community page trying various solutions but nothing seems to have worked. I have 'problem reports' from…
3 votesWe have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign froze?
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
Freeze
InDesign freezes. I'm just working, and it freeze. Or sometimes it happens when I open another window, and then I can't back to Adobe Indesign, I have to force the program to close.
3 votesWe have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign froze?
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
InDesign crashes every time after standby
InDesign crashes every time when my MacBook Pro is in standby.
OS X 10.15.6
MacBook Pro 163 votesThe fix of the issue is now available in the latest InDesign 2021(v16.0.0.77). We recommend you upgrade to the latest version for the fix.
If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.
—
Adobe InDesign Team -
Crash Adobe InDesign CC v15.02-v15.1
It freezes when openning the program (Starting up Service Registry...) Adobe InDesign CC v15.02-15.1 (Installed Language: English International)
(But Adobe Creative Cloud for Teams: Photoshop, Illustrator, Bridge and Acrobat DC are fine.)
My Computer:
PC Dell Inspiron 5680
OS: Windows 10 Pro v2004 (64bit)
Processor: Intel Core i7-8700 3.2GHz.
HDD: 256GB SSD
RAM: 16GB
Display card: NVIDIA Geforce GTX 1070
Display resolution: 1920x1080 Refresh rate: 60Hz.
Monitor: Dell S2718H/HX3 votesThe fix of the issue is now available in the latest InDesign 2021(v16.0.0.77). We recommend you upgrade to the latest version for the fix.
If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.
—
Adobe InDesign Team -
freezing
I use InDesign 15.0.2 on Win 10 and it constantly freezes / crashes. Or on and off complains that certain Adobe fonts are missing. Opening and closing the file restores the fonts.
E.g. when I open my file and try to change a stroke color InDesign freezes.
InDesign is basically useless.Hope you can give me a solution to fix this.
3 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
Indesign crashes after copying text
Indesign crashes immediately after copying text. It seems that this only happens with formatted text. If I separate the text box from the paragraph format, I can copy the text. But that is very time consuming and annoying. When I open Indesign again, it crashes immediately. And when I finally managed to open the file again and click on "Paragraph format" in the sidebar, Indesign freezes. The bug has occurred since the last 2-3 versions of Indesign and I hope that the bug will be fixed with every new one. Unfortunately, this did not happen.
Indesign 15.0.2
MacOS: 10.15.33 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
Opening Files InDesgin Freezes
Adobe InDesign CC 2020 15.0.01 Mac
Trying to open a file that was packaged in Indesign CC 2018, When opening Indesign Freezes and does nothing.
Expected result: opening a file correctly with minor delay
Actual Result: Indesign just freezes.NOTE: in the video an other file that i tried to open earlier but after force quiting the file opens as an Untitled file.
3 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
InDesign crashes when adding Cross-Reference
Adobe InDesign CC 14.0 (Macintosh)
I click Window > Type & Tables > Cross-References. With my cursor in a text box, I click "Create new cross-reference". Sometimes it crashes here; sometimes it opens the dialog.
When it opens the dialog, there is nothing in the Cross-Reference Format dropdown. I can click the pencil and open the Cross-Reference Format dialog and create a new format, but when I click OK the whole program crashes and closes out.
I am not experiencing freezing where I need to force-close -- it closes out completely, immediately.
I created a blank doc and am able…
3 votesClosed: Not Reproducible ·
AdminSanyam Talwar
(Senior Lead Software Engineer, Adobe InDesign)
responded
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.—
Adobe InDesign Team -
crash Indesign CC 2020 – Mojave 10.14.6
Hi,
I have the following situation.
Still working on Mojave 10.14.6, but using Indesign 2020.
(iMac Retina 5K, 27-inch, 2017, iMac18.3, Intel Core i5, 16GB 2400MHz DDR4)
As a precaution, I did not want to upgrade to Catalina 15.00 until I completed my current work.Description of the Indesign file:
Folder, 20 pages, complex data from Photoshop and Illustrator, various layers in Indesign.Situation in Indesign 2020:
unexpected, frequent crashes, especially when copying and pasting elements, when scrolling quickly within pages or when creating PDFs.Situation in Indesign 2019:
I then created an idml-file and opened it in Indesign 2019.…
3 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.—
Adobe InDesign Team -
eye dropper causes crash
Eyedropper using within the color selection screen causes crash everytime.
3 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.—
Adobe InDesign Team -
crash
Very often when trying to save as InDesign is crashing making me lost my un saved work.
I can't attach a file since my computer crash...
3 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.—
Adobe InDesign Team -
Adobe InDesign CC2017 not working on MacOS Catalina
Adobe indesign CC 2017 ne fonstionne pas du tout sur mon Mac depuis que la mise à jour MacOS CAtalina a été installé.
3 votesMacOS 10.15(Catalina) is not supported platform for Adobe InDesign CC2017.
In macOS10.15 Apple enforced strict 64bit rules . Older apps having 32bit components won’t be able to run on Catalina.
InDesign CC 2017 also has few 32bit components hence, it will not run properly on macOS10.15.Recommendation:
Either move back to macOS10.14 OR update Adobe InDesign to latest version that is complete 64bit. -
Crash on deleting duplicated XML tag
Indesign CC 2019 (Version 14.0.1)
Mac OS Mojave on Mac mini (Late 2014)Hello, I have a document ready to import XML data, with existing XML structure and tagged elements in page.
Afterwards I import XML data into XML structure and then duplicate (copy and paste) text frame that contains a table with an image placed into a cell table.
If I try to delete resulting duplicated XML tag, application crashes.
Same result if I duplicate (copy and paste) XML tag directly.These are the steps:
1) Open document with prepared XML structure and tagged elements in page.
2) Import…-
CRASH_REPORT.txt 187 KB -
step_8_delete_duplicated_tag.png 230 KB -
step_7_delete_duplicated_tag.png 300 KB -
step_6_paste_frame.png 153 KB -
step_5_copy_frame.png 279 KB -
step_4_imported_xml.png 113 KB -
step_3_import_xml.png 142 KB -
step_2_import_xml.png 254 KB -
step_1_startdoc.png 98 KB -
CRASH_REPORT.txt 187 KB -
step_8_delete_duplicated_tag.png 230 KB -
step_7_delete_duplicated_tag.png 300 KB -
step_6_paste_frame.png 153 KB -
step_5_copy_frame.png 279 KB -
step_4_imported_xml.png 113 KB -
step_3_import_xml.png 142 KB -
step_2_import_xml.png 254 KB -
step_1_startdoc.png 98 KB -
CRASH_REPORT.txt 187 KB -
step_8_delete_duplicated_tag.png 230 KB -
step_7_delete_duplicated_tag.png 300 KB -
step_6_paste_frame.png 153 KB -
step_5_copy_frame.png 279 KB -
step_4_imported_xml.png 113 KB -
step_3_import_xml.png 142 KB -
step_2_import_xml.png 254 KB -
step_1_startdoc.png 98 KB -
CRASH_REPORT.txt 187 KB -
step_8_delete_duplicated_tag.png 230 KB -
step_7_delete_duplicated_tag.png 300 KB -
step_6_paste_frame.png 153 KB -
step_5_copy_frame.png 279 KB -
step_4_imported_xml.png 113 KB -
step_3_import_xml.png 142 KB -
step_2_import_xml.png 254 KB -
step_1_startdoc.png 98 KB
3 votesThanks for reporting the issue and providing the test files. We are able to reproduce the crash.
We are going to review this issue.—
Adobe InDesign team -
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