480 results found

1. Color Picker causes InDesign to Crash

   Every time I try to use the eyedrop Color Picker tool in InDesign it causes InDesign to crash and close. It will not allow me to drag the eyedropper to pick up a color, and if I try to drag the eyedropper it makes the color box freeze to where I cannot click "Ok" or "Cancel" and I need to press the "Esc" button on my keyboard to get out of the color box. Shortly after closing the color box, InDesign will crash and close. I have tried updating InDesign to the newest version, turning on/off my computer multiple times, sending crash reports every time the issue happens, creating a new file in InDesign, closing all other applications. When I look at the activity monitor on my Mac, it says InDesign is using 99%-101% CPU. I have a new (purchased 09/2022) MacBook M1 Pro with 16GB of memory, 500GB Flash Storage (494 GB available) Version 12.6 Monterey.

   1. Adobe InDesign 2023 Version 18.1

   2. Steps to Reproduce this issue: Every time I try to click the eyedropper tool to change the color of either text, a line, or a background box it will cause InDesign to crash. I created a new InDesign file to see if the issue will persist in a separate file and it crashed in the new file as well.

   3. Expected Result: I expect to click and drag the eyedropper tool to a part of a photo that has been placed in InDesign to capture the color to use for either text, a line, or a box.

   4. Actual Results: The color box freezes to where I cannot click "Ok" or "Cancel", then InDesign will crash and close on its own and ask if I want to send a crash report. I always say yes to sending a crash report.

   Every time I try to use the eyedrop Color Picker tool in InDesign it causes InDesign to crash and close. It will not allow me to drag the eyedropper to pick up a color, and if I try to drag the eyedropper it makes the color box freeze to where I cannot click "Ok" or "Cancel" and I need to press the "Esc" button on my keyboard to get out of the color box. Shortly after closing the color box, InDesign will crash and close. I have tried updating InDesign to the newest version, turning on/off my computer multiple times,… more

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2. InDesign crashes when formatting footnotes

   Formatting footnotes using InDesign 2022 v 17.1 causes severe lag and eventually the program seizes up and must be ended through task manager. Full details here:

   https://community.adobe.com/t5/indesign-discussions/indesign-crashes-when-formatting-footnotes/m-p/12712546#M463355

   The resolution to the issue was to roll back InDesign to 16.4.1, no such problems with that.

   Sample files that caused the crash are here:

   https://www.dropbox.com/sh/kzk0knh3vlghpc3/AADllwOGMc6aOyZ4Be-A-i30a?dl=0

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3. InDesign crashes whenever story editor is opened

   Story editor is unavailable because the crash happens as soon as I open it. On MacBook Air chip M1, Indesign 16.4. Also text in text frames disappears ,and F8 does not work as a shortcut to info.

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4. Adobe InDesign Server 2021 has stopped working

   With some documents to be (automatically) processed by Indesign Server, InDesign Server stops working - and we get the Windows message "Adobe InDesign Server 2021 has stopped working. A problem caused the program to stop working correctly. Please close the program".

   As after a while our automatic system is picking up the same (possibly questionable) document again, we end up with a system where all InDesign Server instances are hanging, and no further processing happens (until a human being goes to the server and clicks the messages away).

   The issue here is not that the possibly questionable document cannot be processed properly - the issue is that a server process is showing a dialog, as opposed to just aborting execution or even crashing fully (which we could then handle programmatically).

   Long story short: why is InDesign Server, launched from the command line, ever showing a dialog?

   With some documents to be (automatically) processed by Indesign Server, InDesign Server stops working - and we get the Windows message "Adobe InDesign Server 2021 has stopped working. A problem caused the program to stop working correctly. Please close the program".

   As after a while our automatic system is picking up the same (possibly questionable) document again, we end up with a system where all InDesign Server instances are hanging, and no further processing happens (until a human being goes to the server and clicks the messages away).

   The issue here is not that the possibly questionable document cannot be… more

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5. voice dictation

   Macos Big sur 11.1: when using voice dictation in combination with Indesign, in a new simple document, nothing else open in ID: when starting voice dictation , text cursor blinking and already inputting text, after a few words ID crashes. Tried it 3 times, ID crashes each time.

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6. The character sequence -xx'-x crashes InDesign 2021 (v 16.0) on Mac

   The sequence of letters -xx'-x crashes InDesign 2021 (v 16.0) as soon as you write this sequence yourself, copy or mark a letter from it (e.g. to change the text size) or do a search for this string, in a normal text field.

   To reproduce the issue, simply write -xx'-x into a text field in InDesign 2021 or copy it into the text field. The X'x can be replaced here by other normal letters, upper and lower case doesn't seem to matter. The crash seems not to happen if the last X is a special character like ";" or "! Furthermore, there must be two or more letters before the '-x
   
   The Font-Family also doesn´t play a role here. We tested it with different fonts.

   Since we have a lot of documents with this letter combination, we cannot edit them in Indesign 2021 anymore. On InDesign 2020 it worked without problems.

   Tested with InDesign 2021 (German Version) on different Imacs and Macbooks with macOS Catalina 10.15.6 and Imac with Mojave macOS 10.14.

   The sequence of letters -xx'-x crashes InDesign 2021 (v 16.0) as soon as you write this sequence yourself, copy or mark a letter from it (e.g. to change the text size) or do a search for this string, in a normal text field.

   To reproduce the issue, simply write -xx'-x into a text field in InDesign 2021 or copy it into the text field. The X'x can be replaced here by other normal letters, upper and lower case doesn't seem to matter. The crash seems not to happen if the last X is a special character like ";" or "!… more

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The fix for this issue is available in the latest InDesign release 16.2.1
   Please update to this latest version to get the fix.

   —
   Adobe InDesign team

7. InDesign 2021 crashes when opening some panels

   For example, I select some text and click to open the Hyperlinks panel. ID crashes straight away.

   Or I select an anchored object, right click to select Anchored Object > Options. The panel comes up with 'Inline' selected and then I click on 'Above Line'. It crashes straight away.

   I've had a similar problem working in tables, when I right click to delete a row, it crashes immediately.

   I've had to go back to 2020 to be able to work on some of my documents.

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

8. InDesign 2020: crashing, undo doesn't work, missing fonts, text wrap is broken, so many bugs

   The Undo bug is back. I tried to undo some text (in a table) and it reverted the document back to the previous save and then crashed.

   On re-opening, ID complains that it can't find my installed fonts that I used in the document. They show up in the document, it just complains that they are not there. These are fonts that I bought and installed, so I know they are available.

   I have also been having problems with text wrap not working half the time. I set a box (I've tried both image and text boxes) to text wrap and nothing will happen. Text still flows under the box. Sometimes it works. Sometimes it suddenly starts working on things that wouldn't text wrap the day before, so there is no way to try to repeat the bug to figure out the trigger.

   Also, the mechanism to convert a 2020 document back to 2019 so I can actually get things done with working software doesn't work, go fig. It crashed when I tried to use it.

   InDesign 15.0.1
   MacOS 10.15.3

   The Undo bug is back. I tried to undo some text (in a table) and it reverted the document back to the previous save and then crashed.

   On re-opening, ID complains that it can't find my installed fonts that I used in the document. They show up in the document, it just complains that they are not there. These are fonts that I bought and installed, so I know they are available.

   I have also been having problems with text wrap not working half the time. I set a box (I've tried both image and text boxes) to text wrap… more

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   Resolved For User  ·  amaarora responded

   As per the customer, the issue got resolved by uninstall and re installation of InDesign 2020.

9. Indd file crashes when editing, including it into a book or during the book synchronization

   After the Indesign update to the 2020 version I started to have problems with a single file: the program crashes every time I try to edit this file (in particular when I try to modify the content in the middle of the file, at the end of a series of tables), to include it in a book, or to synchronize a book which includes this corrupted file.
   I attach the corrupted file, so you can check
   Is there a solutions?
   Thank you

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1

   In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

   Let us know in the comments section if you face any problem with the updation process.

   —
   Adobe InDesign Team

10. crash

    Very often when trying to save as InDesign is crashing making me lost my un saved work.

    I can't attach a file since my computer crash...

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

11. 14.0.3 Crashes and wipes all preferences (17th October 2019)

    On closing a document on a mac (using the red dot) inDesign suddenly crashes. When I re-open it, all my preferences have been reset to default - including the animated tool tips returning.

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com:

    • Quit InDesign and create a backup of Preference and cache. Relaunch InDesign to observe if the preferences have been reset.
    • Next time when you encounter a crash, create a backup of Preference and cache prior to InDesign launch. If the issue is encountered, send the back up of preference and cache to the above mail ID

    —
    Adobe InDesign Team

12. Extendscript hangs CC2019 (14.0.2) on macOS

    Code below works fine on Windows and CC 2018 on Mac. But CC 2019 Mac it hangs the app once clicking the OK button in window 2. I've tried three different Macs including Mojave and High Sierra. All the same result. Pretty sure it's not just me. This bug has broken a number of my scripts that present a secondary window for saving settings.

    var w1 = new Window("dialog", "Window 1");
    
    var btnOpenWindow2 = w1.add("button", undefined, "Open Window 2");
    
    var btnOk1 = w1.add("button", undefined, "OK");
    
    btnOpenWindow2.onClick = function () {
    
    openWindow2();
    
    };
    
    btnOk1 = function () {
    
    w1.close();
    
    };
    
    w1.show();

    function openWindow2 () {
    
    var w2 = new Window("dialog", "Window 2");
    
    var btnOk2 = w2.add("button", undefined, "OK");
    
    btnOk2.onClick = function () {
    
    w2.close();
    
    };
    
    w2.show();
    
    }

    Code below works fine on Windows and CC 2018 on Mac. But CC 2019 Mac it hangs the app once clicking the OK button in window 2. I've tried three different Macs including Mojave and High Sierra. All the same result. Pretty sure it's not just me. This bug has broken a number of my scripts that present a secondary window for saving settings.

    var w1 = new Window("dialog", "Window 1");
    
    var btnOpenWindow2 = w1.add("button", undefined, "Open Window 2");
    
    var btnOk1 = w1.add("button", undefined, "OK");
    
    btnOpenWindow2.onClick = function () {
    
    openWindow2();
    
    };
    
    btnOk1 = function () {
    
    w1.close();
    
    };
    
    w1.show();

    … more

    4 votes

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    Under Review  ·  amaarora responded

    Hi,
    Thanks for reporting the issue, we are reviewing it

    -InDesign Team

13. indesign 2019 crashing upon being opened

    as soon as i open indesign 2019, it freezes before i can do anything. i have to force quit, but it it doesn't fix it. it still happens every time. i've resorted back to using indesign 2018.

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

14. InDesign crashes while closing the application

    Nine times out of ten, Mac generates a crash report when closing InDesign CC 2019. InDesign closes fine, but Mac believes it crashed.

    Mac Mojave 10.14

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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Thanks for reporting the issue to us. We are currently investigating the issue.

    Adobe InDesign Team

15. InDesign crashes while Editing Cross-Reference

    1. InDesign 13.1
    2. Select text, got to Type > Hyperlinks & Cross-References > Insert Cross-Reference
    3. Should be able to open/edit Cross-References
    4. Entire program freezes and has to be force quit.
    4 votes

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    Resolved For User  ·  Abhinav Kaushik responded

    As per the customer, the issue was specific to a corrupt element. Deleting or modifying the corrupt element resolved the issue.

    Adobe InDesign Team

16. InCopy Assignments Updates Crash InDesign

    I have an InDesign book file housing several InDesign files that are news page documents with InCopy assignments. When I open the .indd files from the .indb file and a story has been updated (update links dialogue) when I click on "update links" InDesign crashes. I've clicked "don't update links" and it doesn't crash. However, when I go to the page that needs updating and I click update in the assignments panel, InDesign crashes.
    This all happened before and after I reset my InDesign preferences.

    4 votes

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is resolved with the latest InDesign CC 2018(13.1.0.76).

    Regards
    InDesign Team

17. InDesign crashes when mounting/updating another InDesign document with overset text

    InDesign Version: Adobe InDesign CC 13.0.1
    Operating System: macOS High Sierra version 10.13.2
    Computer: MacBook Pro (Retina, 15-inch, Mid 2015)

    Steps to reproduce the issue:
    1. Create a new document in InDesign with at least 3 pages.
    2. Make a textbox on one of the pages (e.g. page 1) and fill it with some text.
    3. Resize the textbox so that some text overset and preflight shows 1 error - overflowing text.
    4. Save and close the document
    5. Create a new InDesign document
    6. Place the InDesign file with the overflowing textbox in the new InDesign document (NOTE: You need to place the page which actually has the overflowing text). You should get an error message that the document you want to place is containing overflowing text. Click OK.
    7. Alt+Double Click / Opt+Double Click on the placed document in order to edit it.
    8. Do some edits in the document, e.g. duplicate the textbox with the overflowing text by holding ALT while moving it. Make sure that you still have overset text in the document.
    9. Save the document, and close it by clicking CMD+W or File->Close. This should automatically lead you back to the document where you placed the document, and InDesign should try to automatically update the placed document with the new content.

    Expected result:
    InDesign should update the contents of the placed InDesign document, and not crash, regardless of whether the placed InDesign document contains overset text or not.

    Actual result:
    In my case, InDesign crashes at the end of step 9 when trying to update the placed document containing overset text. I have attached a screenshot, in addition to the crash reports generated by Apple/Adobe at this time. InDesign shows the following error message (translated from Norwegian to English): "Error: Adobe InDesign is exiting. A serious error occured. Restart InDesign to restore work in any InDesign-documents that isn't archived." It also shows a dialog box which warns you about overset text on pages in the placed document.

    Extra notes and comments:
    If InDesign didn't crash in step 9, you can try to go to the "Links" panel and update the link to the placed document, if it didn't update automatically. In general you should also try placing and updating InDesign documents containing overset text into another InDesign document, and this error should occur eventually.

    In my experience InDesign crashes very often due to this error when using a workflow which requires mounting other InDesign documents, which might contain overset text accidentally. In the workflow that we use, this error is very devastating leading to InDesign crashing up to several times per day (or per hour) in certain periods.

    The error most consistently occurs when doing some changes in a document containing overset text, and then updating it in InDesign, as described in the steps to reproduce the error. However, the error has also occured when placing the document, not just while updating it.

    I have also experienced that this error occurs even when there just are some extra lines at the end of the textbox, so that text technically overflows, but no preflight error appears because the overflowing text is just empty lines/paragraphs. This makes the bug extra difficult to avoid, because the overflowing text could be in any textbox in the document, even though no error is showed.

    This error has occured consistently over several InDesign and OS versions, at least for several years, probably since the feature to place another InDesign document was introduced.

    InDesign Version: Adobe InDesign CC 13.0.1
    Operating System: macOS High Sierra version 10.13.2
    Computer: MacBook Pro (Retina, 15-inch, Mid 2015)

    Steps to reproduce the issue:
    1. Create a new document in InDesign with at least 3 pages.
    2. Make a textbox on one of the pages (e.g. page 1) and fill it with some text.
    3. Resize the textbox so that some text overset and preflight shows 1 error - overflowing text.
    4. Save and close the document
    5. Create a new InDesign document
    6. Place the InDesign file with the overflowing textbox in the new InDesign document (NOTE: You… more

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    4 votes

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know if the issue is resolved for you in InDesign 14.0.

    Thanks,
    Abhinav Kaushik
    InDesign Team

18. InDesign CC 2018 Crashing Several Times Daily

    After updating to InDesign 2018 the application suffered from crashing. I applied the CopyPlugin_MAC.app patch, but it did not fix the issue.

    4 votes

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

19. Trying to copy any item or group of items crashes InDesign

    Attempting to copy any item or group of items to the pasteboard in InDesign crashes the application.

    4 votes

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

20. InDesign won't quit

    Since the update to v18.5, InDesign won't quit after working on a document. If I simply just open the program and won't open or create any document, it closes perfectly. But once a document is created or opened, the program itself won't quit afterwards and just sits/hangs there requiring force quit.

    Resetting the preferences and dumping the caches didn't help either. Running Win 11 Pro x64. Nothing else is changed except ID got updated yesterday to v18.5.

    I don't want to uninstall and reinstall because it's not a 'major' issue - just posting here so it's known and hopefully they will fix the bug in the next update. Thanks.

    Since the update to v18.5, InDesign won't quit after working on a document. If I simply just open the program and won't open or create any document, it closes perfectly. But once a document is created or opened, the program itself won't quit afterwards and just sits/hangs there requiring force quit.

    Resetting the preferences and dumping the caches didn't help either. Running Win 11 Pro x64. Nothing else is changed except ID got updated yesterday to v18.5.

    I don't want to uninstall and reinstall because it's not a 'major' issue - just posting here so it's known and hopefully they… more

    3 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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