1379 results found

1. Custom PDF presets erased after update to CC 2018

   I have several saved PDF presets for different clients. All of them had been deleted after upgrading from CC 2017 to 2018. I first thought they were simply not migrated over, but after opening InDesign CC 2017 I noticed they were gone there also! Only the default presets (High-Quality Print, etc.) were showing up in the drop-down menu. I had to go into my TimeMachine update to restore the files.

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   4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anasuiya Gupta responded

   Hi Annika

   Could you please go to the following location on your system, and check whether your presets are present on your machine or not:
   /Library/Application Support/Adobe/Adobe PDF/Settings

   Also, is there any other Adobe application that is installed on your system, like Illustrator? If yes, could you please check if your presets are shown in those applications or not.

   Regards
   Anasuiya Gupta

2. ₹ The rupee symbol in the Windows font Times New Roman is not being displayed by inDesign Server
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   0 comments  ·  InDesign Server (IDS)  ·  Delete…  ·  Admin →
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3. Major Bugs Lately in InDesign

   I have noticed some major issues with InDesign lately. Today I uninstalled InDesign completely and reinstalled it, but I am still having some problems. My computer is barely a year old, MacBook Pro, so it shouldn't be a computer/power issue.

   The first thing I noticed was duplicate pages appearing in a long document I was working on. I deleted the "extra" pages and continued working on the document until I realized now I didn't have those pages at all! So I had to go back and add them back in all over again and reformat everything and add in hyperlinks. I had this same issue again later, but I just saved the document, closed it and then reopened it. Then it re-set so it worked again.

   The second issue I notice was tools disappearing. I opened the text wrap window, which appeared, but it was completely blank. I couldn't change any settings on an image that already had text wrap applied. The same thing happened with the align window. That is when I uninstalled InDesign and reinstalled it and those tools re-appeared.

   Now I am having problems with the Paragraph and Character Styles that I created in the file. It doesn't register when the font size/style doesn't match what was created. It doesn't put the + when something is different and when I go through and click on ALL of my different Paragraph styles nothing happens. The font should be changing according to the paragraph style, but it just stays as it was.

   I'm not sure what is going on, but I hope Adobe can fix these bugs!

   I have noticed some major issues with InDesign lately. Today I uninstalled InDesign completely and reinstalled it, but I am still having some problems. My computer is barely a year old, MacBook Pro, so it shouldn't be a computer/power issue.

   The first thing I noticed was duplicate pages appearing in a long document I was working on. I deleted the "extra" pages and continued working on the document until I realized now I didn't have those pages at all! So I had to go back and add them back in all over again and reformat everything and add in hyperlinks.… more

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4. BUG InDesign CC2019 Win10 Scrollbars disappear when cursor is in text box

   Scrollbars disappear when cursor is placed in a text box using the Type Tool. Must switch to Selection Tool and click out of text box in order view and use scrollbars again.

   InDesign CC 14 (2019)
   Windows 10

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5. Bugs with Whitespaces in Justification’s Composer when work with Thai language and other issues

   As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
   .
   Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit (you can find “Copy And Paste Text form Selection Text.txt” in attachment) almost vowels and tone marks were changed into quotation marks that which made me suspicious about text encoding in that language.
   .
   I do not know that this issue has a relative to the issue in question. The white spaces. As you can see in “img 01” in attachment (and on Indesign file) on the text where I high-lighted.
   .
   First, you can see white space play as a character in the beginning of the line, like other white spaces such as thin-space. And you also see, when applied paragraph with Adobe World Ready Composer, either single line and paragraph, spaces other than whitespace that insert form space bar play as character on the end of the line when you apply text justify. In an example I shown to you, en-space did not collapse. It stilled as a character.
   .
   Other than that, you can see the close parenthesis was sole wrapped into the next line, even it should stayed with the last word.
   .
   Nearly half year, after you had claimed that Indesign support Thai, I still cloud’t update into 2020 version because of all these fatal issues.
   .
   PS. You can download example Indesign file form https://www.dropbox.com/s/mp1qbvoga4ra66w/Test%20AW%20Folder.zip?dl=0

   As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
   .
   Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit (you can… more

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6. wacom display

   I just upgraded to a Wacom 32 tablet and am having this problem only in Indesign. There are random little grey squares all over the page - and not just the file window but the entire "artboard" area. Other apps are not doing this. I've tried zooming in and out, display quality settings, nothing has helped. And it's not an image issue - it's basically a display issue. I have no idea how to fix this and I'm almost rendered unable to do at least 50% of my job as I'm not just an illustrator but a designer too. The monitor otherwise works fine and it seems to be InDesign-specific. See screenshots attached.

   I just upgraded to a Wacom 32 tablet and am having this problem only in Indesign. There are random little grey squares all over the page - and not just the file window but the entire "artboard" area. Other apps are not doing this. I've tried zooming in and out, display quality settings, nothing has helped. And it's not an image issue - it's basically a display issue. I have no idea how to fix this and I'm almost rendered unable to do at least 50% of my job as I'm not just an illustrator but a designer too. The… more

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7. resetting preferences doesn't work

   I've tried the Shift-Command-Option-Control key combination when launching InDesign, making sure to hit those keys immediately after launching. I've tried deleting all the preferences and caches files I know about, according to the search results I see online about such files for InDesign. I've tried restarting my computer, and I've tried uninstalling and reinstalling InDesign.

   But the preferences just WILL NOT RESET no matter what I do. Whaaaaa? When using the key combination, I don't get the "reset preferences" dialog. When deleting the files, I restart and find the same setup I had before trying to reset, when the setup (window/palette placement, etc) should be set back tot he default.

   Please help, Adobe!!! :(

   I've tried the Shift-Command-Option-Control key combination when launching InDesign, making sure to hit those keys immediately after launching. I've tried deleting all the preferences and caches files I know about, according to the search results I see online about such files for InDesign. I've tried restarting my computer, and I've tried uninstalling and reinstalling InDesign.

   But the preferences just WILL NOT RESET no matter what I do. Whaaaaa? When using the key combination, I don't get the "reset preferences" dialog. When deleting the files, I restart and find the same setup I had before trying to reset, when the setup… more

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8. Extra Print Dialog Box

   I updated my operating system to Window 11 last week. Now, every time I go to print from InDesign, when I hit the setup screen to enter my printer settings, I get an additional dialog box. On the box I have to click the "more settings" link to get to my printer.

   I go to my printer's dialog box, select my settings there, click print, then I have to click print on that new dialog box which takes me back to the original InDesign print dialog box. All of my settings on there for the project that I had selected before hitting the "setup" button are now changed.

   I don't konw why I'm getting this additional dialog box.

   I updated my operating system to Window 11 last week. Now, every time I go to print from InDesign, when I hit the setup screen to enter my printer settings, I get an additional dialog box. On the box I have to click the "more settings" link to get to my printer.

   I go to my printer's dialog box, select my settings there, click print, then I have to click print on that new dialog box which takes me back to the original InDesign print dialog box. All of my settings on there for the project that I had selected… more

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   0 comments  ·  Print/Packaging  ·  Edit…  ·  Delete…  ·  Admin →
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9. Adding htmlItem then closing document crashes inDesign on Mac

   We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

   The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

   Here is the script code :

   var document = app.activeDocument;
   
   var sourcePageItem = document.allPageItems[0];

   sourcePageItem.htmlItems.add(
   
   document.activeLayer,
   
   LocationOptions.AT_END,
   
   sourcePageItem,
   
   {
   
   geometricBounds: sourcePageItem.geometricBounds,
   
   htmlContent: '<b>Hello</b>',
   
   }
   
   );

   document.close(SaveOptions.NO);

   other observations :

   -Doing a sourcePageItem.htmlItems[0].remove(); to remove the htmlItem after adding it doesn't change anything, so the problem comes from using the function htmlItems.add() and not having an htmlItem in the document.
   -Delaying the close by using $.sleep(5000) before fix the crash, but we can't rely on it as the delay needed increase with the number of htmlItems added and it might be different from a computer to another due to performances.
   -Saving the document or not doesn't change anything

   I've added my clean document with just a rectangle frame, the script and the crash report on this url : https://we.tl/t-uFpX658s0o since we can't add an indeed file to the post

   If there is no way to fix it, do you have an idea to get around this inDesign bug ?

   We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

   The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

   Here is the… more

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting the issue. We are reviewing it

   -InDesign Team

10. GPU Accelerated Preview Issues on Windows 11

    InDesign 2025 & 2026 (v21.0 & v20.5.1)
    PC running Windows 11 Pro
    CPU: AMD Ryzen 9 9950X3D 16-Core Processor
    GPU: NVIDIA GeForce RTX 5070 Ti
    Display: ASUS ProArt PA279CRV @3840x2160
    RAM: 64GB DDR5 @6000 MT/s
    Storage: Samsung SSD 9100 PRO 2TB

    There are mainly 3 issues, that have not improved with the new version:

    1. Animated zoom is broken; it's laggy, and does not zoom in on the actual point of focus where you click with your cursor, making it worse and slower to use than CPU Preview's regular zoom, and in many cases it literally zooms you in on a point outside the artboard and out of your page. The same issue was described in an older bug and was marked as "fixed" when in fact it wasn't. (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/50037261--id-4264855-issue-with-animated-zoom-in-gpu )

    2. Panning/using the hand tool while zoomed in on a page containing pictures, with "Display Performance" set to "High Quality Display", with GPU Accelerated Preview is slow and causes massive stutters compared to CPU Preview, its stuttering is very irregular it ends up causing eye strain and headaches after long use. The issue is not present with "Typical Display", but at that stage the performance is the same as CPU Preview so makes you wonder what's the point.

    3. When working on a text layout and adjusting the flow of the text, when the end of the text moves from the last page to the page before, GPU Preview sometimes keeps a ghost of the last page containing text, even though the page before is now showing the updated content. CPU Preview shows it correctly. It can only be fixed by entering some new text into the original "last" page forcing it to refresh the preview.

    The first two issues are constant and are the most critical, as they make InDesign quite frustrating to use, and make GPU acceleration completely useless.

    I couldn't add a video of #3 as the content of the pages was confidential, but will try to take a video when it happens again on a different document.

    InDesign 2025 & 2026 (v21.0 & v20.5.1)
    PC running Windows 11 Pro
    CPU: AMD Ryzen 9 9950X3D 16-Core Processor
    GPU: NVIDIA GeForce RTX 5070 Ti
    Display: ASUS ProArt PA279CRV @3840x2160
    RAM: 64GB DDR5 @6000 MT/s
    Storage: Samsung SSD 9100 PRO 2TB

    There are mainly 3 issues, that have not improved with the new version:

    1. Animated zoom is broken; it's laggy, and does not zoom in on the actual point of focus where you click with your cursor, making it worse and slower to use than CPU Preview's regular zoom, and in many cases it literally zooms you in on… more

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11. Data Merge is not working as expected on Windows 10 - but fine on Mac Book Pro

    Data merge is not working as it was previously or as described in Help for Windows 10 - it works fine on Mac Book Pro - High Sierra... see attached images... on Windows it creates individual pages for each mail label instead of multiple instances of the text field on the same page... please repair... I have used this feature many times in the past - it is not working as expected.

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    0 comments  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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12. Updated to 2020, now fonts are not working

    Okay, so apparently I have run into an issue, that many have experienced before me. After an update of InDesign, fonts are not working, although installed. And browsing through the forum, no solutions seems available even though this is months old problems. Yes, there are some work-arounds, which I tried out with on luck.

    Attached are screens:

    001: My current InDesign version.
    002: My current InDesign version according to Create Cloud Desktop.
    003: My computer specs.
    004: My Windows specs.
    005: Example of the lastest pdf version of one of the InDesign files, where fonts are not working. Here the font ("Roboto") is shown correctly.
    006: But when I open the file in InDesign, it does not recognise the fonts.
    007: And yes, the fonts are installed in the Windows/Fonts folder, as this screen shot show.

    Any help out there?

    // Kevin

    Okay, so apparently I have run into an issue, that many have experienced before me. After an update of InDesign, fonts are not working, although installed. And browsing through the forum, no solutions seems available even though this is months old problems. Yes, there are some work-arounds, which I tried out with on luck.

    Attached are screens:

    001: My current InDesign version.
    002: My current InDesign version according to Create Cloud Desktop.
    003: My computer specs.
    004: My Windows specs.
    005: Example of the lastest pdf version of one of the InDesign files, where fonts are not working. Here… more

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    0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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13. After PDF Export: moved frames

    I've got an InDesign-file (InDesign 2020) with moved frames (texts) after PDF Export.
    Attached are Screenshots with Guides:
    – Screenshot-InDesign (View)
    – Screenshot-Export (Window-View) > see “Druck-PDF-1.5.joboptions”
    – Screenshot-PDF (View)
    – Screenshot-PDF-Distiller-PS (generated PDF with PS-Export from InDesign and Acrobat Distiller using the same joboptions “Druck-PDF-1.5.joboptions” >>> this result is correct !!!)

    I tried the workaround with idml-file (no other result) –
    I made a new file and copied the frames in (no other result) –
    I tried the PDF Export from InDesign CS6 (no other result)
    I tried the PDF Export from InDesign 2020 with several settings (no other results) ...

    Can you please check? Attached is the zip-file “2021-Wandterminer-NEU”

    I've got an InDesign-file (InDesign 2020) with moved frames (texts) after PDF Export.
    Attached are Screenshots with Guides:
    – Screenshot-InDesign (View)
    – Screenshot-Export (Window-View) > see “Druck-PDF-1.5.joboptions”
    – Screenshot-PDF (View)
    – Screenshot-PDF-Distiller-PS (generated PDF with PS-Export from InDesign and Acrobat Distiller using the same joboptions “Druck-PDF-1.5.joboptions” >>> this result is correct !!!)

    I tried the workaround with idml-file (no other result) –
    I made a new file and copied the frames in (no other result) –
    I tried the PDF Export from InDesign CS6 (no other result)
    I tried the PDF Export from InDesign 2020 with several settings… more

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    1 comment  ·  PDF Export  ·  Delete…  ·  Admin →
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14. PDF Place only shows document - not generic PDF icon

    BUG? CC 2019. When placing a PDF file we used to get generic PREVIEW icon which was preferred. Now every "place" only shows the actual contents of the PDF document. This is in the FILE -> PLACE -> "Choose PDF" dialog window

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    0 comments  ·  Graphics/Images/Assets  ·  Edit…  ·  Delete…  ·  Admin →
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15. Random Crashing of InDesign after sitting idle for long periods of time

    InDesign 2020 .1 and following has crashed on my computer a number of times after sitting idle fora long time. I've sent in the crash reports on most of the occurrences of this.

    The second thing that isn't working right is that hide application isn't working right on my mac which is operating using Catalina with a late 2012 iMac 27" with 24 gb of ram. The window just goes inactive but hides the desktop and is in full opaque view.

    and 3. When I open a file that has been made using a customized workspace, the app uses the default essentials work space. I select my customized work space but it always says Essentials in the work space list even when my customized workspace is being utilized.

    InDesign 2020 .1 and following has crashed on my computer a number of times after sitting idle fora long time. I've sent in the crash reports on most of the occurrences of this.

    The second thing that isn't working right is that hide application isn't working right on my mac which is operating using Catalina with a late 2012 iMac 27" with 24 gb of ram. The window just goes inactive but hides the desktop and is in full opaque view.

    and 3. When I open a file that has been made using a customized workspace, the app uses the… more

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. Disabling UI scaling for high PPI displays causes truncated descriptions in "Preferences"

    Installed InDesign CC 2018; when disabling UI scaling for high PPI displays, and restarting.

    When "Preferences" are launched, all options turn up with their descriptions truncated, and replaced with an ellipsis.

    Two images are attached, when UI Scaling is disabled vs enabled.

    This is happening on MS Surface Pro 3, Windows 8.1, screen resolution 2160 x 1440 px (max supported by Surface Pro) and all resolutions below.

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17. Bugs with Whitespaces in Justification’s Composer when work with Thai language and other issues

    As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
    .
    Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit almost vowels and tone marks were changed into quotation marks that which made me suspicious about text encoding in that language. (You can find .txt example download link in PS.)
    .
    I do not know that this issue has a relative to the issue in question. The white spaces. As you can see in “img 01” in attachment (and on Indesign file) on the text where I high-lighted.
    .
    First, you can see white space play as a character in the beginning of the line, like other white spaces such as thin-space. And you also see, when applied paragraph with Adobe World Ready Composer, either single line and paragraph, spaces other than whitespace that insert form space bar play as character on the end of the line when you apply text justify. In an example I shown to you, en-space did not collapse. It stilled as a character.
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    Other than that, you can see the close parenthesis was sole wrapped into the next line, even it should stayed with the last word.
    .
    Nearly half year, after you had claimed that Indesign support Thai, I still cloud’t update into 2020 version because of all these fatal issues.
    .
    PS. You can download example Indesign file form https://www.dropbox.com/s/k08yqdio1cs3ttb/Test%20AW%20Folder.zip?dl=0
    and you can download “Copy And Paste Text form Selection Text.txt” from https://www.dropbox.com/s/8sxrh3kzkagi0fm/Copy%20And%20Paste%20Text%20form%20Selection%20Text.rtf?dl=0

    As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
    .
    Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit almost vowels… more

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    2 votes

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    0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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18. After pressing "Cancel" in "Relink..." dialog, the item is no longer selected in the Links panel

    1. InDesign 13.1 x64, WIndows 10
    2. Select an image on the page, and it is highlighted in the links panel. Press "Relink...". Press "Cancel".
    3. The link should be highlighted in the links palette so I could press "Relink..." again immediately
    4. The frame is still selected but the image is no longer highlighted in the Links panel. You have to deselect the frame and re-select it (or manually click the link in the panel) to highlight it again.
    3 votes

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    2 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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19. tiff transparency

    Transparency of TIFF files does not work in InDesgin. The same files worked well in Windows, Photoshop. I have to get around by batch transform TIFFs into PNGs in order to save the transparency. Please fix it.

    The attachment is one of my TIFF files that doesn't work with InDesign only.

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    3 votes

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    1 comment  ·  Effects/Transparency  ·  Delete…  ·  Admin →
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20. Selecting 'Save as' from drop-down – nothing happens

    Using InDesign 16.0.2, opened a local .indd file, made an iterative change and selected 'Save As' to create a derivative file. Nothing happened, no save dialog box at all. I quit InDesign and relaunched, and that seemed to clear the problem. This has happened at least once before in the last month. Though that might have been in the previous build before the most recent InDesign update (18days ago). The app wasn't frozen or inactive in other ways, it just wouldn't let me 'Save as' until I relaunched the app. So no crash report to send on. I use the app daily and this hasn't been a repetitive error, but very odd behaviour none the less.

    Using InDesign 16.0.2, opened a local .indd file, made an iterative change and selected 'Save As' to create a derivative file. Nothing happened, no save dialog box at all. I quit InDesign and relaunched, and that seemed to clear the problem. This has happened at least once before in the last month. Though that might have been in the previous build before the most recent InDesign update (18days ago). The app wasn't frozen or inactive in other ways, it just wouldn't let me 'Save as' until I relaunched the app. So no crash report to send on. I use the… more

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    0 comments  ·  Performance/Usability  ·  Edit…  ·  Delete…  ·  Admin →
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