InDesign freezes while Adding New/Editing Cross-References
- InDesign 13.1 x64 2a. Select the text, go to Insert Cross References either via Type > Hyperlinks & Cross References or via the Cross References Panel. 2b. Select text that already has a cross reference, go to Cross-Reference Options either via Type > Hyperlinks and Cross References of the Cross References panel.
- The New Cross-Reference or Edit Cross-Reference dialog box should open and function.
- InDesign freezes and has to be force quit. I've waited as long as 20 minutes for the system to function properly before having to force it to quit.
Lydia
shared this idea
Hi,
As confirmed by the user, the issue is resolved with the latest InDesign.
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Adobe InDesign Team
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James
commented
The latest update seems to have fixed the issue! My quick test allowed three consecutive links to be set without issue. Thanks!!
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Bruno Cardoso
commented
Still freezes while Adding New/Editing Cross-References. InDesign 15.1.1. (iMac 2019. MacOS 10.15.6. 96Gb RAM.)
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We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
James
commented
Have similar issue with 2020.01 (15.0.2) update. Adding a cross-reference between two documents in the same book works fine the first time, the second attempt to add a cross-references never opens the dialog and freezes InDesign forcing me to crash it out. Saving and closing both files after each addition clears whatever it is, allowing for one cross-reference to be added when you open the files again.
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Carey Martin
commented
Cross references have always been a problem, extraordinarily slow and regularly causing a freeze or crash. Not worth the effort but I want them for my electronic versions.
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We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com:
• Reproducible Steps – What were you doing when InDesign freeze?
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team