Bug details

InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

It will open OK from the Creative Cloud Desktop App.

Event viewer log is generated showing the following:
Faulting application name: InDesign.exe, version 13.1.0.76
Faulting module name: PMRuntime.dll, version 5.0.0.191

1.
Version: InDesign CC 2018, 13.1.076
Also occurs with version 12.1.0.56
Windows OS: Windows 10, version 1803 (Build 17134.165)

2.
Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.

There appears to be an issue with security permissions or a compatibility issue with the latest Windows 10 build.

11 votes
Sign in
(thinking…)
Password icon
Signed in as (Sign out)

We’ll send you updates on this idea

Graham Lapper shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

17 comments

Sign in
(thinking…)
Password icon
Signed in as (Sign out)
Submitting...
  • Anonymous commented  ·   ·  Flag as inappropriate

    Same issue however, no crash starting it from the Creative Cloud App interface. See if that does anything for you all.

  • Rich commented  ·   ·  Flag as inappropriate

    Having this same problem. Crashes at launch.
    When I run the app as Administrator it opens and runs just fine. However I never adjusted any of the permissions on the folder.
    None of the other Adobe products I have installed (Photoshop, Illustrator) act this way. I have also packaged the latest version of InDesign and it also crashes.
    Folder permissions look identical as the other Adobe products.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I had a problem with ID 2019 crashing before it even opened. I tried this and it worked: hold down 'shift ctrl alt' while starting the app. It should offer to delete preferences.

  • Mike Irvan commented  ·   ·  Flag as inappropriate

    It has been a month since I last opened indesign. It worked fine for me than. I have since updated my laptop to Windows 10 vers 1809 and today I open indesign to update my resume and cover letter to submit for a job application and InDesign refuses to work. It just freezes. the startup screen runs through and the program opens but from there it does nothing. I don't even get a crash error report. I can't even close it with task manager. I tried uninstalling InDesign and then reinstalling it, but this did not fix it.

  • xelaboot commented  ·   ·  Flag as inappropriate

    Faulting application name: InDesign.exe, version: 13.0.0.125, time stamp: 0x59d3dad0
    Faulting module name: PMRuntime.dll, version: 5.0.0.191, time stamp: 0x59d3d753
    Exception code: 0xc0000005
    Fault offset: 0x0000000000007615
    Faulting process id: 0x3ab8
    Faulting application start time: 0x01d4bd68fbbd9b8c
    Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2018\InDesign.exe
    Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2018\PMRuntime.dll
    Report Id: 554410e6-f7b0-4fa6-a0d9-8c8c705c53d4

  • Peter Williams commented  ·   ·  Flag as inappropriate

    Hi - I had the same problem on 1809. Thankfully after installing the Feb Windows Updates the problem has gone away.
    Regards
    Peter

  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    Please try to create a crash dump and provide information from Event viewer.

    You can create the crash dump for windows using the following method:

    1) Start Task Manager. To do this, use one of the following methods:
    • Right-click an empty area of the task bar, and then click Start Task Manager.
    • Press CTRL+SHIFT+ESC.

    2) Click the Processes tab.
    3) Right-click the name of the process(InDesign, in this case) that you want, and then click Create Dump File.
    Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.

    A dump file for the process is created in the following folder:
    Drive: \Users\Username\AppData\Local\Temp
    4) When you receive a message that states that the dump file was successfully created, click OK.

  • Kimberly Presti commented  ·   ·  Flag as inappropriate

    I'm having the same problem. Upon startup of InDesign the program freezes not allowing you to do anything. I even tried rolling back to older versions and the problem is there as well. I'm on a Windows 10. This program worked fine on Monday, and I tried to resolve this for 4+ hours yesterday with no luck whatsoever.

    I removed preferences, uninstalled and reinstalled and nothing is fixing the problem.

  • Meetal Bhagvandas commented  ·   ·  Flag as inappropriate

    This issue is still not fixed. Have tried with InDesign 2019, 2018, 2017 & 2015.

    Indesign loads and freezes on startup.

    Windows 10 / HP Elite X2

  • Anonymous commented  ·   ·  Flag as inappropriate

    Anyone solved the problem?
    I installed all today and the only Adobe desktop App that doesn't work is InDesign. It freeze at startup and block everything. Any help? No error shown by the system..

  • Maria commented  ·   ·  Flag as inappropriate

    I would love to provide at Crash report, but mine does not crash - it just sits there and does nothing.
    When I start the program it shortly shows a normal startup window - then it is blown up to a much larger size and I cannot click and navigate - it is frozen or crashed. I then have to do a manual shutdown in Task manager. We are maybe 10 people with the same problem.
    Yesterday it worked - today it just freezes. This happened 7 hours ago. I have a feeling that it has to do with the touch ability?
    Windows 10 64bit Office 2016 32 bit
    Adobe is updated to latest version in Creative Cloud.
    My installation is from today. We have also tried to roll back to earlier version. Did not help.
    Please help.

  • Udo Schulz commented  ·   ·  Flag as inappropriate

    I have the same problem. I start the program. The Welcome spring pops up. After a few seconds, the crash screen pops up. I have reinstalled the program with and without saving app preferences.
    The program worked fine yesterday. I have tried opening the program on 2 different computers. Both had the same issue. This occurs before I open any document

  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  • Anonymous commented  ·   ·  Flag as inappropriate

    Windows 10 1809 on Microsoft Surface Book, InDesign CC 2019 executable version 14.0.1.209 crashes on launch after displaying splash screen. Crash reports have been sent. No obvious related entries in Windows Application or System logs. Other CC applications appear fine.
    Rolled back to v13, same crashes.
    Please advise, I have some deadlines.

  • Samhitha commented  ·   ·  Flag as inappropriate

    Hello All,

    In Windows 10 OS InCopy application crashes when tried to launch the shortcut due to PMRuntime.dll.

  • Irene commented  ·   ·  Flag as inappropriate

    Hello all! I am facing a CC InDesign Problem on Windows 7, 64. I can start the software from Creative Cloud but when I double-click the exe, it crashes immediately with this error:
    Problemsignatur:
    Problemereignisname: APPCRASH
    Anwendungsname: InDesign.exe
    Anwendungsversion: 13.0.1.207
    Anwendungszeitstempel: 5a09e82a
    Fehlermodulname: PMRuntime.dll
    Fehlermodulversion: 5.0.0.191
    Fehlermodulzeitstempel: 5a09e4ae
    Ausnahmecode: c0000005
    Ausnahmeoffset: 0000000000007615
    Betriebsystemversion: 6.1.7601.2.1.0.256.4
    Gebietsschema-ID: 2055
    Zusatzinformation 1: feca
    Zusatzinformation 2: feca8aaaeecbaaeec56ac9bf43949164
    Zusatzinformation 3: f2dc
    Zusatzinformation 4: f2dc453ae0693947b7fdd5b34302e26c

    does anyone has a clue how to solve this?
    I installed all the updates offered by Creative Cloud

    Thank you in advance and kind regards. Irene

Feedback and Knowledge Base