InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application
Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.
It will open OK from the Creative Cloud Desktop App.
Event viewer log is generated showing the following:
Faulting application name: InDesign.exe, version 220.127.116.11
Faulting module name: PMRuntime.dll, version 18.104.22.168
Version: InDesign CC 2018, 13.1.076
Also occurs with version 22.214.171.124
Windows OS: Windows 10, version 1803 (Build 17134.165)
Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.
There appears to be an issue with security permissions or a compatibility issue with the latest Windows 10 build.
Thank you for patience while we were investigating into the root cause of the issue.
During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.
Please find below steps to whitelist the application:
1. From the Enforce console select System > Agents >Application Monitoring.
2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
4. Click on save and verify the application in the list of monitoring activities is unchecked.
5. After making these changes, test the whitelisted application to see if the issue is resolved.
18 commentsComments are closed
I've also had this problem as well with my Lenovo P52s. InDesign will not open from the start menu, start bar, shortcut icon or from the folder. It crashes no matter what. It will only open from the Creative Cloud menu. I do not have this problem on my Windows 10 desktop though.
Same issue however, no crash starting it from the Creative Cloud App interface. See if that does anything for you all.
Having this same problem. Crashes at launch.
When I run the app as Administrator it opens and runs just fine. However I never adjusted any of the permissions on the folder.
None of the other Adobe products I have installed (Photoshop, Illustrator) act this way. I have also packaged the latest version of InDesign and it also crashes.
Folder permissions look identical as the other Adobe products.
I had a problem with ID 2019 crashing before it even opened. I tried this and it worked: hold down 'shift ctrl alt' while starting the app. It should offer to delete preferences.
Mike Irvan commented
It has been a month since I last opened indesign. It worked fine for me than. I have since updated my laptop to Windows 10 vers 1809 and today I open indesign to update my resume and cover letter to submit for a job application and InDesign refuses to work. It just freezes. the startup screen runs through and the program opens but from there it does nothing. I don't even get a crash error report. I can't even close it with task manager. I tried uninstalling InDesign and then reinstalling it, but this did not fix it.
Faulting application name: InDesign.exe, version: 126.96.36.199, time stamp: 0x59d3dad0
Faulting module name: PMRuntime.dll, version: 188.8.131.52, time stamp: 0x59d3d753
Exception code: 0xc0000005
Fault offset: 0x0000000000007615
Faulting process id: 0x3ab8
Faulting application start time: 0x01d4bd68fbbd9b8c
Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2018\InDesign.exe
Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2018\PMRuntime.dll
Report Id: 554410e6-f7b0-4fa6-a0d9-8c8c705c53d4
Peter Williams commented
Hi - I had the same problem on 1809. Thankfully after installing the Feb Windows Updates the problem has gone away.
Sanyam Talwar commented
Please try to create a crash dump and provide information from Event viewer.
You can create the crash dump for windows using the following method:
1) Start Task Manager. To do this, use one of the following methods:
• Right-click an empty area of the task bar, and then click Start Task Manager.
• Press CTRL+SHIFT+ESC.
2) Click the Processes tab.
3) Right-click the name of the process(InDesign, in this case) that you want, and then click Create Dump File.
Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.
A dump file for the process is created in the following folder:
4) When you receive a message that states that the dump file was successfully created, click OK.
Kimberly Presti commented
I'm having the same problem. Upon startup of InDesign the program freezes not allowing you to do anything. I even tried rolling back to older versions and the problem is there as well. I'm on a Windows 10. This program worked fine on Monday, and I tried to resolve this for 4+ hours yesterday with no luck whatsoever.
I removed preferences, uninstalled and reinstalled and nothing is fixing the problem.
Meetal Bhagvandas commented
This issue is still not fixed. Have tried with InDesign 2019, 2018, 2017 & 2015.
Indesign loads and freezes on startup.
Windows 10 / HP Elite X2
Anyone solved the problem?
I installed all today and the only Adobe desktop App that doesn't work is InDesign. It freeze at startup and block everything. Any help? No error shown by the system..
I would love to provide at Crash report, but mine does not crash - it just sits there and does nothing.
When I start the program it shortly shows a normal startup window - then it is blown up to a much larger size and I cannot click and navigate - it is frozen or crashed. I then have to do a manual shutdown in Task manager. We are maybe 10 people with the same problem.
Yesterday it worked - today it just freezes. This happened 7 hours ago. I have a feeling that it has to do with the touch ability?
Windows 10 64bit Office 2016 32 bit
Adobe is updated to latest version in Creative Cloud.
My installation is from today. We have also tried to roll back to earlier version. Did not help.
Udo Schulz commented
I have the same problem. I start the program. The Welcome spring pops up. After a few seconds, the crash screen pops up. I have reinstalled the program with and without saving app preferences.
The program worked fine yesterday. I have tried opening the program on 2 different computers. Both had the same issue. This occurs before I open any document
Sanyam Talwar commented
Please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to firstname.lastname@example.org :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.
Adobe InDesign team
Windows 10 1809 on Microsoft Surface Book, InDesign CC 2019 executable version 184.108.40.206 crashes on launch after displaying splash screen. Crash reports have been sent. No obvious related entries in Windows Application or System logs. Other CC applications appear fine.
Rolled back to v13, same crashes.
Please advise, I have some deadlines.
In Windows 10 OS InCopy application crashes when tried to launch the shortcut due to PMRuntime.dll.
Are you using any Print manager Software Named Fiery Manager?
Hello all! I am facing a CC InDesign Problem on Windows 7, 64. I can start the software from Creative Cloud but when I double-click the exe, it crashes immediately with this error:
Zusatzinformation 1: feca
Zusatzinformation 2: feca8aaaeecbaaeec56ac9bf43949164
Zusatzinformation 3: f2dc
Zusatzinformation 4: f2dc453ae0693947b7fdd5b34302e26c
does anyone has a clue how to solve this?
I installed all the updates offered by Creative Cloud
Thank you in advance and kind regards. Irene