Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
2 results found
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Adobe InDesign/InCopy cannot be opened because of a problem
InCopy will not launch in macOS 10.11.5 and 10.12.6. This is happening on two different computers, one a 2015 13" MacBook Pro with Retina and one a 2017 MacBook Pro with TouchBar. Have attempted uninstall/reinstalls as well as removing preference files.
I'm attaching the InCopy report from 10.12.6 computer but the 10.11.5 computer is currently off-site. I can add it later if I need to.
I'm also attaching a screenshot of the error message returned by InCopy when I try to launch the application.
2 votesPlease refer to the KBDoc which provides the workaround for this issue:
https://helpx.adobe.com/x-productkb/global/applications-crash-launch-cylance-macos.htmlThanks,
Adobe InDesign team -
All applications crashing
I cant seem to load any application from adobe cloud, everything just crash.
1 voteInDesign 2020 crashes on launch due to faulty Windows update corrupting the VCRuntime dlls.
Refer to Helpx article to fix the issue https://helpx.adobe.com/indesign/kb/crash-on-launch.html#unexpected
Please follow the below steps to resolve the issue
• Close all the Applications.
• Go to Control Panel\Programs\Programs and Features.
• Right-click Microsoft Visual C++ 2015-2019 (x64)/ 2017-2019 (x64).
• Click Change > Repair.
• Restart the system.
• Relaunch InDesign and check how it works
• If the issue is still not resolved, Download the latest VCRuntime from https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads—
Adobe InDesign Team
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