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Adobe InDesign: Bugs

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When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

Bug details

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3 results found

  1. InDesign crashes/freezes on launch all the time

    Impossible to work. I have urgent jobs to do...

    65 votes

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    55 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Fixed via KBDoc  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    There are many internal as well as external factors that can cause the InDesign application to crash/freeze/hang.

    A few workarounds are listed at https://helpx.adobe.com/in/indesign/kb/crash-on-launch.html.

    We would recommend you to upgrade to latest version as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

  2. Adobe InDesign/InCopy cannot be opened because of a problem

    InCopy will not launch in macOS 10.11.5 and 10.12.6. This is happening on two different computers, one a 2015 13" MacBook Pro with Retina and one a 2017 MacBook Pro with TouchBar. Have attempted uninstall/reinstalls as well as removing preference files.

    I'm attaching the InCopy report from 10.12.6 computer but the 10.11.5 computer is currently off-site. I can add it later if I need to.

    I'm also attaching a screenshot of the error message returned by InCopy when I try to launch the application.

    2 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Admin →
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  3. All applications crashing

    I cant seem to load any application from adobe cloud, everything just crash.

    1 vote

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    1 comment  ·  Crash/Freeze/Hang  ·  Admin →
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    Fixed via KBDoc  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    InDesign 2020 crashes on launch due to faulty Windows update corrupting the VCRuntime dlls.

    Refer to Helpx article to fix the issue https://helpx.adobe.com/indesign/kb/crash-on-launch.html#unexpected

    Please follow the below steps to resolve the issue
    • Close all the Applications.
    • Go to Control Panel\Programs\Programs and Features.
    • Right-click Microsoft Visual C++ 2015-2019 (x64)/ 2017-2019 (x64).
    • Click Change > Repair.
    • Restart the system.
    • Relaunch InDesign and check how it works
    • If the issue is still not resolved, Download the latest VCRuntime from https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads

    —
    Adobe InDesign Team

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