Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
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Problem with changing the cursor to text
Hello. After running the latest version of InDesign CC 2019 v. 14.0, I have a problem with changing the cursor to text. It takes about 50 seconds. This happens each time you launch InDesign.
156 votesHello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign Team -
Presentation mode (shift+w) glitch in catalina
Indesign CC 2019 running on a 15-inch, 2018 Mac, 2,6 GHz Intel Core i7 6 core, 32GB memory, with Catalina iOS 10.15.
Every time i enter the "presentation mode", the first page i visualize looks good, when i move with the keyboard arrows to another page it visualizes glithces.
8 votesThanks for reporting this issue . We are able to reproduce this issue on some MacBooks with AMD gpu cards. Required fix is under investigation.
For now , you can switch off GPU rendering to avoid this issue.
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I can't open any file after upgrading to Catalina 15.10.1
Yesterday I switched from Mojave to the new version of MacOS Catalina (15.10.1), and InDesign CC 2019 (updated to version 14.0.3) immediately after switching to the new operating system started to no longer open the files, either from the "Open file" both by double clicking on the file (I also tried to open the files as a copy, but InDesign also crashes in that case).
Point out that I also tried uninstalling InDesign and erasing all preferences, but the situation is not solved.
I kindly ask you to resolve the situation (which is not the downgrade to the old Mojave…6 votes -
InDesign 2019 Fails to open properly and freezes.
I recently updated to InDesign 2019 and had no problem using it last week.
Today it is not opening properly, taking around 10 minutes to open a file, then freezes the second I try to do anything in a text box.It has occurred with every file I've tried, multiple times.
I have also tried ending all InDesign processes and restarting my computer.Not sure if anyone else has come across this issue?
InDesign CC 2019: v 14.0
Windows 10: v 180340 votesHello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign Team -
Crash once PDF export complete
InDesign 15.0 seems to crash once a PDF export has completed.
Running Windows 7.
2 votesHi,
Is the crash happening with all pdfs you export from InDesign?
Or with a specific file you export? Please can you share the file at amaarora@adobe.com?
Also, did you report the crash? If yes, with what email address?
Thanks -
Adobe InDesign CC2017 not working on MacOS Catalina
Adobe indesign CC 2017 ne fonstionne pas du tout sur mon Mac depuis que la mise à jour MacOS CAtalina a été installé.
2 votesMacOS 10.15(Catalina) is not supported platform for Adobe InDesign CC2017.
In macOS10.15 Apple enforced strict 64bit rules . Older apps having 32bit components won’t be able to run on Catalina.
InDesign CC 2017 also has few 32bit components hence, it will not run properly on macOS10.15.Recommendation:
Either move back to macOS10.14 OR update Adobe InDesign to latest version that is complete 64bit. -
Update 14.0.3 is broken
Upgraded to the latest InDesign today and now its completely broken as it crashes on launch. Steps that I have tried to fix the problem already are:
1. deleted InDD preferences and relaunched
2. Uninstalled InDD including preferences and reinstalled TWICE
3. Restarted Mac
3. Cold Restart MacOnly thing I have not tried is updating my Mac OS. I am running 10.14.2
I can run InDD version 13.1 (afraid to update that one to 13.1.1 now) but now I have to convert every file created under version 14.
Attached are the error messages.
I am really disappointed that this…
4 votes -
Indd file crashes when editing, including it into a book or during the book synchronization
After the Indesign update to the 2020 version I started to have problems with a single file: the program crashes every time I try to edit this file (in particular when I try to modify the content in the middle of the file, at the end of a series of tables), to include it in a book, or to synchronize a book which includes this corrupted file.
I attach the corrupted file, so you can check
Is there a solutions?
Thank you2 votesThanks for reporting the issue. We are reviewing it
-InDesign Team
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InDesign 14.0. freezes after opening
After opening InDesign 14.0 I can open project. But as soon a leave first running screen with InDesign, work on 2nd Screen or even just opening explorer or browse in the internet, InDesign 14.0 is freezing. I cannot even close it. I have to restart the system. In fact I cannot work with it. I have to run 13.1 (2018) to work with ID.
I am working with Desktop PC and Win1027 votesHello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign Team -
Indesign Crashes Every time I Attempt to Change the Font With Arrow Keys
This just started happening this week. Every time I highlight my text, click on the font box, and attempt to cycle through fonts with my up and down arrow keys, Indesign freezes until I have to force it to quit.
6 votesWe have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Book/Index
Indesign CC 2019 und Indesign CC 2018:
Absturz beim Generieren des Index bei einem Buch mit vielen Kapiteln.
Das Buch hat 156 Kapitel (von 1 Seite bis 30 Seiten) - beim Aktualisieren des Index reproduzierbarer Absturz.
Das Buch hat 822 Seiten.
Kein Crashreport möglich - der Dialog erscheint nicht (auch nach REG Datei nicht).1 vote -
Export PDF crashes InDesign
Tried to export a PDF (smallest file size) with links & bookmarks active. Once I click the Export button, InDesign crashes.
InDesign 14.0.3 running on Catalina OS.
2 votes -
Cannot save under a new name error code 1, network share, InDesign 2019
When I am trying to save InDesign document to a network share using Save As or using Save a Copy, InDesign comes up with an error message saying 'Cannot save, file is damaged, error code 1'.
InDesign 2019 is up to date.2 votesAre you able to saveAs/ SaveACopy the file locally?
What is the exact version of InDesign 2019 are you using? 14.0.1/14.0.2/14.0.3?
Is it happening with all InDesign files?
Which OS version are you using? -
Adobe Customer Service Bug
Adobe Customer Service and Support is non-existent. As in, no resolutions, no callbacks, constant lies to customers, and zero fixes.
It's crazy and super lame.
1 vote -
will not open
indesign will not open documents when I open the program. It shows open but not tabs or home page and will not open any documents. Ive restarted my computer and uninstalled/reinstalled the program and the issue is still happening.
2 votes -
Creating a catalogue with a large table FREEZING in indesign CC 2019
We've been making a large catalogue pricelist for over 13 years using indesign.
We're now stuck on the 2017 (12.1.0) version.
We want to update it, but in the latest version, importing our pricelist from excel into a table, slows the whole thing down to an unworkable speed.info:
the table is around 13000 rows by 10 columns. so not small.
it does import in the 2017 version. slow to import in both, but can use and work on after import in 2017 version.
2019, freezes when scroll used, and take 1-3 mins to unfreeze. Scroll again or do anything…2 votes -
eye dropper causes crash
Eyedropper using within the color selection screen causes crash everytime.
1 voteCould you provide more details about this issue? When are you seeing the crash? What are the steps leading to the crash?
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Adobe InDesign team -
Indesign freezes when loading .indd files from server
Every time I try to open a file with .indd extension from our server the program crashes-stops working, therefore I "force quit".
It starts loading up to the point of the "missing links" notification message (if there are any) and it stops responding-freezes.Tho when this same file is copied to the desktop it opens just fine.
Why and what is the reason and most importantly what is the solution for this problem?
1 vote -
Extensions isn't working on the last Indesign versions
Using Indesign 2019 or 2020 on the MacOS, trying to install any extension, opening the menu Window > Extensions > Selecting an extension: nothing happens.
1 voteThanks for reporting the issue. We are reviewing it.
-InDesign Team
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Applescript Droplet: InDesign 2020 issue
A much used droplet to export one or more InDesign documents to PDF (with dialog and settings) will not work with InDesign 2020 (v15.0.0.155) anymore (fine with InDesign CC 2019). InDesign 2020 opens the first (or the only) document. I can select options in the upcoming dialogue box, but then crashes immediately by clicking OK with an error message (see screenshot).
However, the same base code of the script works directly from InDesign to export the active document to PDF without any problems.
InDesign 2020 may not handle "on open ..." and / or "repeat with ..." in the droplet…
1 voteThank you for reporting the issue.
We are currently reviewing it. We shall reach out to you directly if additional information is required.-InDesign Team
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