587 results found

1. [ID-4275284][Windows][KB5074109][KB5073724]InDesign encounters Error 2 while saving files or crashes during the save process

   Abruptly files that have been edited on a Mac are corrupting when opened on PC and a save is attempted - often crashing InDesign repeatedly. Can normally eventually save a copy to 'Downloads' - rather than the shared Dropbox folder and then overwrite but tends to take several restarts and recovery attemps / saving as idml. Gives a variety of error messages - sometimes error 2, sometimes unable to do this process, some times tried to save but couldn't... any ideas?!

   ---

   Microsoft has acknowledged the issue, and we’re working closely with them to resolve it as quickly as possible.

   Windows 10 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-22h2#2738msgdesc

   Windows 11 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2#january-2026

   InDesign Helpx article

   https://helpx.adobe.com/indesign/kb/error-2-or-crash-during-file-save-operations.html

   ---

   [Windows][KB5074109][KB5073724]InDesign encounters Error 2 while saving files or crashes during the save process

   Prerequisites

   Windows 10 - January 13, 2026—KB5073724 (OS Builds 19045.6809 and 19044.6809)

   https://support.microsoft.com/en-gb/topic/january-13-2026-kb5073724-os-builds-19045-6809-and-19044-6809-bd960b49-050e-432f-a9d5-2454cb377fed

   Windows 11 - January 13, 2026—KB5074109 (OS Builds 26200.7623 and 26100.7623)

   https://support.microsoft.com/en-us/topic/january-13-2026-kb5074109-os-builds-26200-7623-and-26100-7623-3ec427dd-6fc4-4c32-a471-83504dd081cb

   Steps
   - Create a new file in InDesign.
   - Save the file (locally or on a network).
   - Reopen the file, make edits, and attempt to save it again.

   Result:
   - Error 2 is displayed.
   - In some cases, InDesign crashes.

   Expected Result:
   The file should save successfully.

   UserVoice Thread - https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/50900426-files-saved-on-mac-crash-when-saved-on-pc

   Adobe Forum - InDesign files corrupted and unable to save after Windows 11 update KB5074109 (January 2026)
   https://community.adobe.com/t5/indesign-discussions/indesign-files-corrupted-and-unable-to-save-after-windows-11-update-kb5074109-january-2026/td-p/15663227

   Workaround:

   Uninstall the latest Microsoft update released on 13 January 2026

   • Windows 10 - January 13, 2026—KB5073724 (OS Builds 19045.6809 and 19044.6809)
   • Windows 11 - January 13, 2026—KB5074109 (OS Builds 26200.7623 and 26100.7623)

   For enterprise environments, one available approach is to implement a Group Policy Known Issue Rollback (KIR) for the January update KB KB5073724 (Windows 10) or KB5074109 (Windows 11)

   Save the document to the local drive and then copy it to the cloud-synced locations, such as OneDrive, Dropbox, Google Drive, etc

   Abruptly files that have been edited on a Mac are corrupting when opened on PC and a save is attempted - often crashing InDesign repeatedly. Can normally eventually save a copy to 'Downloads' - rather than the shared Dropbox folder and then overwrite but tends to take several restarts and recovery attemps / saving as idml. Gives a variety of error messages - sometimes error 2, sometimes unable to do this process, some times tried to save but couldn't... any ideas?!

   ---

   Microsoft has acknowledged the issue, and we’re working closely with them to resolve it as quickly as possible.

   Windows

   … more

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   23 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We are closely monitoring the KB previously shared by Microsoft for Windows 10 | Windows 11, and we see that the issue status is marked as resolved (Resolved: 23 Jan 2026, 14:00 PT).

   • Windows 11 - Resolution: This issue is resolved in the out-of-band (OOB) update released on January 24, 2026, (KB5078127), and updates released after this date.
   • Windows 10 - Resolution: This issue is resolved in the out-of-band (OOB) update KB5078129, released on January 24, 2026, and available via the Microsoft Update Catalog, as well as in updates released after this date.

   We have validated the fix on Windows 11 and are seeing the issue resolved. Kindly install the latest update and confirm whether it resolves the issue for you.

   Thanks and Regards

   Sanyam Talwar (he/him) | Adobe InDesign | Linkedin | Twitter

2. [ID-4272090]Blank Save As dialog is displayed

   When I hit File > Save, it's like the Save box won't "charge". I don't have this issue with the previous version 20.5

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Thank you for contacting us and bringing the issue in the latest release of Adobe InDesign to our attention. We sincerely regret the inconvenience this has caused and fully understand how disruptive such interruptions can be to your workflow.

   Our preliminary analysis indicates that this issue may be an isolated scenario. We have identified a workaround that can help resolve the issue.

   Please rename the following folders:

   – Rename the CEP folder to CEP.old from:

   • macOS: /Library/Application Support/Adobe

   • Windows: C:\Program Files (x86)\Common Files\Adobe

   If that doesn't help, rename the UXP folder to UXP.old from:

   • macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe

   • Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

   Once done, relaunch InDesign and check again.

   —

   Adobe InDesign Team

3. [ID-4260604] InDesign with Typeface app is going in Protective Shutdown on document close

   Customer Scenario1

   Brand new Indesign 20.2: open any document, change nothing in it and close it. Indesign gives a warning and then crashes.
   MacOS 15.3.1 (24D70), Macstudio M2, I have reset all personal prefs, I am using Typeface app. This didn't happen with 20.1

   Customer Scenario2

   Doing a data merging of a .CSV file.

   Result

   InDesign is going in Protective Shutdown for few scenarios

   Workaround

   • Deactivate the Typeface app and continue to work with InDesign v20.2.0.36
   • Rolling back to InDesign 20.1.0.71 to continue to work with the Typeface app

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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix of the issue is now available in the latest InDesign 2025(v20.3.0.060). We recommend you upgrade to the latest version for the fix.

   If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

   —

   Adobe InDesign Team

4. Indesign 2025 and 2026 hang for long periods during functions such as edting searches, editing paragraph styles, and other things

   Indesign 2025 and 2026 hang for long periods during functions such as editing searches, editing paragraph styles, using the find/replace font function and other things as well.

   3 votes

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

5. "Repair file" Pops up when trying to 'Save' a file... InDesign closes without saving

   When opening an InDesing file with the new 2026 version, the file opens without any issues at all.
   No missing links, no missing fonts. Opens OK.

   When trying to save that file, which was created by previous InDesign version (2025), InDesign encounters an issue while saving. A pop-up asks if I want to "Repair the file". I hit the "Repair" button. InDesign app closes abruptly.

   So, I used another way to save the file without 'Saving As', nor replacing the file.

   I opened the exact same file made with a previous version of InDesign, hit 'Save as', select IDML, and the app didn't crash. I close the InDesing file. I erase the InDesign file from my folder.

   Then:

   Opened the IDML file, hit 'Save As > InDesign 2026'.
   The file saves as InDesign.
   No pop-up.

   I close the IDML file.
   Open the recently saved InDesign (2026).

   No more issues.

   When opening an InDesing file with the new 2026 version, the file opens without any issues at all.
   No missing links, no missing fonts. Opens OK.

   When trying to save that file, which was created by previous InDesign version (2025), InDesign encounters an issue while saving. A pop-up asks if I want to "Repair the file". I hit the "Repair" button. InDesign app closes abruptly.

   So, I used another way to save the file without 'Saving As', nor replacing the file.

   I opened the exact same file made with a previous version of InDesign, hit 'Save as', select IDML, and… more

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6. text dissapere when editing

   The documents text dissapeares when I'm editing text - why - and I have the latest version 21.1

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7. 21.2 Acting Strange

   I updated to 21.2 and ever since then, I have had these things happen:
   1. Freezes (beach ball spinning)
   2. Unable to "undo" (the undo is greyed out and Indesign seems to have no memory of the last event
   3. Icons get stuck. When I change tools, it still is showing the magnifying glass tool not the selection or type tool. But I acts like that tool is active (so can type text, but shows magnifying glass icon)
   4. Is crashing A LOT! And it has been years since I have had any issues with Indeisgn crashing.

   Anyone know what is goin on? I updated my OS and also tried numerous restarts and reboots. I am on a MacBook Pro running Taho 26.4

   I updated to 21.2 and ever since then, I have had these things happen:
   1. Freezes (beach ball spinning)
   2. Unable to "undo" (the undo is greyed out and Indesign seems to have no memory of the last event
   3. Icons get stuck. When I change tools, it still is showing the magnifying glass tool not the selection or type tool. But I acts like that tool is active (so can type text, but shows magnifying glass icon)
   4. Is crashing A LOT! And it has been years since I have had any issues with Indeisgn crashing.

   Anyone know what… more

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8. close

   Freezes when I try to close the program. It will either not close at all, no matter how many force stops/close buttons I hit, or it will completely crash instead of closing safely.

   2 votes

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9. Continuous issues with 21.1 on Windows 11 - Won't Open/Crashing

   Since updating to 21.1 (2026), I have to repair the Visual C++ Redistributables, restart, and then reset preferences with Shift+Ctrl+Alt just to get InDesign to open. Error OXC0000142. I have done this numerous times, and each week, I have to do it again.

   It also has crashed my (and others on our team) computers which makes them boot into the BIOS to a Support Repair screen.

   21.1 is near unusable at this point.

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10. Batch HTML Export Crashes InDesign 21.1

    Here is a (Gemini 3-assisted) report of an HTML export problem that is crashing InDesign consistently. It's somewhat urgent because crashing InDesign is not good for the nerves. Reverting to 21.0.1 permits the script to run to completion.

    Bug Report: Regression in HTML Export Automation (dvacore::xml / AXE8)
    Subject: InDesign 21.1 (and Prerelease) crashes with EXCEPTIONACCESSVIOLATION in dvacore::xml during iterative HTML Export scripting.
    Summary: Automated workflows that iterate through documents to export HTML (ExportFormat.HTML) fail consistently after processing 2–5 files. The crash occurs during the document closure or immediate post-processing phase of the export. This is a regression. The identical script logic functioning on the same hardware/OS was stable in previous InDesign builds (v21.0) but now crashes 100% of the time in v21.1.0.56.
    Environment:
    Application: InDesign 2026 (21.1.0.56) & Prerelease (21.2) Build
    OS: Windows 11 Pro (Build 26200)
    Hardware: Intel Core i7-12700K, NVIDIA GeForce RTX 3090 (Driver 32.0.15.8157)
    RAM: 64GB
    Crash Signature: The crash consistently occurs in the dvacore module, specifically involving the Expat XML parser used during HTML generation.
    • Exception: 0xc0000005 (ACCESSVIOLATION)
    • Faulting Module: dvacore.dll
    • Key Stack Symbols:
    dvacore::xml::GetParser
    AXE8ExpatTerminate (in AXE8SharedExpat.dll)
    WCrashHandler::operator=
    Steps to Reproduce:
    Create a folder containing 5+ simple .indd documents of two to four pages in length.
    Run the following ExtendScript (.jsx) to batch export them to HTML:
    JavaScript

    target indesign

    var folder = Folder.selectDialog("Select folder");
    var files = folder.getFiles("*.indd");

    for (var i = 0; i < files.length; i++) {
    var doc = app.open(files[i]);

    // Valid HTML export destination
    var htmlFile = new File(files[i].parent + "/" + files[i].name + ".html");
    
    // Export
    doc.exportFile(ExportFormat.HTML, htmlFile);
    
    // Close Document
    doc.close(SaveOptions.NO);
    

    }
    Observed Behavior:
    • File 1: Exports successfully.
    • File 2-3: InDesign crashes silently or throws the error report immediately upon calling doc.close() or starting the next app.open().
    • Attempted Workarounds (All Failed):
    Forcing Garbage Collection ($.gc()) between iterations.
    Purging Caches (app.purge(PurgeOptions.ALLCACHES)).
    Adding $.sleep(3000) delays to allow file locks to release.
    Running in UserInteractionLevels.NEVERINTERACT vs INTERACTWITHALL.
    Analysis: The stack trace showing AXE8_ExpatTerminate strongly suggests a race condition or resource leak in the HTML/XML subsystem. It appears the XML parser instance created for the first export is not being correctly destroyed or released by the time the script initiates the second export cycle. When the application attempts to re-engage dvacore::xml::GetParser, it hits invalid memory.
    Impact: Batch automation for HTML outputs is currently impossible in v21.1 without restarting the application instance for every single document.

    Here is a (Gemini 3-assisted) report of an HTML export problem that is crashing InDesign consistently. It's somewhat urgent because crashing InDesign is not good for the nerves. Reverting to 21.0.1 permits the script to run to completion.

    Bug Report: Regression in HTML Export Automation (dvacore::xml / AXE8)
    Subject: InDesign 21.1 (and Prerelease) crashes with EXCEPTIONACCESSVIOLATION in dvacore::xml during iterative HTML Export scripting.
    Summary: Automated workflows that iterate through documents to export HTML (ExportFormat.HTML) fail consistently after processing 2–5 files. The crash occurs during the document closure or immediate post-processing phase of the export. This is a regression.… more

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11. InDesign Crashes When Placing, Relinking, or Modifying Object Layer Options

    I've been using this process for years with placing specific Layer Comps from Photoshop in InDesign, but lately it's been crashing when Placing, Relinking, or modifying Object Layer Options.

    I don't know if this is a computer issue or InDesign bug. I'm running Windows 11 Enterprise, 32GB 8400 MT/s RAM, Core Ultra 7 265H, and 8GB RTX Pro 2000 Blackwell.

    InDesign version is 21.1

    1 vote

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12. CC Libraries freeze when closing and opening InDesign again

    The CC Libraries windows works fine, until you close the project & the InDesign app with the red X in the left top corner. (MacOS) It doesn't fully close and that is okay. But when you try to open any project again or create a new one, the CC Libraries freeze. You can still take out things from the window, but cannot scroll. The only option to fix that is to restart the whole app.

    Version of Adobe InDesign: 21.1

    Steps to reproduce the issues:
    1. Create new file
    2. Use CC Libraries
    3. Close the window with red X (Mac OS)
    4. Open it again and create new file
    5. The CC Library is frozen, cannot be used. (The files can still be taken from the window, but you cannot scroll)

    Expected result
    To work normally as before

    Actual result
    Frozen CC Libraries

    Couldn't upload video here, so here is YouTube link: https://www.youtube.com/watch?v=EHZrSA8qbGc

    The CC Libraries windows works fine, until you close the project & the InDesign app with the red X in the left top corner. (MacOS) It doesn't fully close and that is okay. But when you try to open any project again or create a new one, the CC Libraries freeze. You can still take out things from the window, but cannot scroll. The only option to fix that is to restart the whole app.

    Version of Adobe InDesign: 21.1

    Steps to reproduce the issues:
    1. Create new file
    2. Use CC Libraries
    3. Close the window with red X… more

    2 votes

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13. "Schrift wird hinzugefügt..." Adobe Font automatic updates crash the whole process while packing Data. ("Daten verpacken")

    Version 21.2

    While trying to pack up files /export the whole package indesign crashes and doesnt continue due to background activities:
    it tries to activate fonts i have already licensed via adobe fonts. the process is absolutely critical, while my customers are waiting for the data, there is time consuming workarounds I have to step through. Switching back and forth between deactivating and activating fonts, closing all my open files I am working at is a time consuming hustle. These errors ocurred in previous versions and I hoped they had been fixed. Unfortunately the hustle still occurs.

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    1 vote

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14. Freezing when working via network drive

    When working with a file directly from a shared network drive (or p: drive) Adobe InDesign will intermittently freeze/hang up and require a forced shutdown/task manager or a full computer restart.

    There is no crash log generated until the application is force closed so event viewer does not show anything relevant until after I've closed the program. There is nothing to suggest that there was a process running that caused the error (per event viewer logs).

    I can work on that same file when it's saved locally.

    I am currently on the latest version of Adobe InDesign, and I did not have issues with working on files off p: drive/network drive for many versions of InDesign until Adobe 2026 specifically 21.2+

    When working with a file directly from a shared network drive (or p: drive) Adobe InDesign will intermittently freeze/hang up and require a forced shutdown/task manager or a full computer restart.

    There is no crash log generated until the application is force closed so event viewer does not show anything relevant until after I've closed the program. There is nothing to suggest that there was a process running that caused the error (per event viewer logs).

    I can work on that same file when it's saved locally.

    I am currently on the latest version of Adobe InDesign, and I did… more

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15. 21.2 full of bugs! Won't load colors and constantly stops working!

    Full of problems! Colors won't load, can't resize anything without program crashing.

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16. Indesign 21.2 - font or some other background task is running but not shown in the upper task bar

    INdesign 21.2 - Windows 11 - some font or other background task runs in the background (nice swirling circle) and I can't change any fonts or adjust boxes or anything. The actual background task indicator is not even showing so I have to save file file and "crash out" indesign because it won't close otherwise (get the background task error) when I start it up again it's fine - extremely frustrating! Does this on BOTH of my computers. How can I stop this????

    1 vote

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17. InDesign v 21.0 packaging bug hung up on idml file

    I created a document in the previous version of InDesign (v 20.5.1) and recently converted it to the new version to test things out. I was unable to package the design files from this file, it always seemed to get stuck on creating pdf and idml file and would completely freeze the program. It's definitely creating the files because the folder is there, but the idml file is only 1kb in size, so it's not being created properly. I converted the file back to the previous version and packaged and it did it with zero issues. Something different is happening with this new version.

    I created a document in the previous version of InDesign (v 20.5.1) and recently converted it to the new version to test things out. I was unable to package the design files from this file, it always seemed to get stuck on creating pdf and idml file and would completely freeze the program. It's definitely creating the files because the folder is there, but the idml file is only 1kb in size, so it's not being created properly. I converted the file back to the previous version and packaged and it did it with zero issues. Something different is happening… more

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

18. BOM in CSV

    for more than 7 years this problem is known to Adobe. Excel, Open source office suits etc. export CSV with BOM. it's against standard. one can import to textedit and save. Why is adobe not able to clean out that BOM?? I mean 25 years ago I was able to do a data merge. InDesign these days can not handle an excel exported CSV file. Really? Please guys. make the stuff work, that have worked 30 years ago. yes, shame on microsoft. shame on you both. users have to do a research to solve a problem, that has not existed 30 years ago because microsoft had the brilliant idea to once again add something to a standard and by that not sticking to the standard anymore. brilliant. thank you. Please fix microsoft's bug. I know, I ask for much. but it's not that big of a deal to fix that for you and make data merge in InDesign work without us users to need to use a 3rd tool to convert

    for more than 7 years this problem is known to Adobe. Excel, Open source office suits etc. export CSV with BOM. it's against standard. one can import to textedit and save. Why is adobe not able to clean out that BOM?? I mean 25 years ago I was able to do a data merge. InDesign these days can not handle an excel exported CSV file. Really? Please guys. make the stuff work, that have worked 30 years ago. yes, shame on microsoft. shame on you both. users have to do a research to solve a problem, that has not existed… more

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19. Hyperlinks to internal pages in a document created with an older version of InDesign cause the current version (21.2) to crash

    hyperlinks to an internal page in a document created by an older version of InDesign crashes the current version, 21.2.

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit a crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

20. InDesign crashes/freezes when closing the document

    InDesign freezes when you close a document. We cannot open any documents, no action can be performed in InDesign. InDesign cannot be quit, it has to Forced Kill.

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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.

    We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.

    We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.