553 results found

1. [ID-4260604] InDesign with Typeface app is going in Protective Shutdown on document close

   Customer Scenario1

   Brand new Indesign 20.2: open any document, change nothing in it and close it. Indesign gives a warning and then crashes.
   MacOS 15.3.1 (24D70), Macstudio M2, I have reset all personal prefs, I am using Typeface app. This didn't happen with 20.1

   Customer Scenario2

   Doing a data merging of a .CSV file.

   Result

   InDesign is going in Protective Shutdown for few scenarios

   Workaround

   • Deactivate the Typeface app and continue to work with InDesign v20.2.0.36
   • Rolling back to InDesign 20.1.0.71 to continue to work with the Typeface app

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   26 votes

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   19 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix of the issue is now available in the latest InDesign 2025(v20.3.0.060). We recommend you upgrade to the latest version for the fix.

   If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

   —

   Adobe InDesign Team

2. InDesign crashes/freezes when closing the document

   InDesign freezes when you close a document. We cannot open any documents, no action can be performed in InDesign. InDesign cannot be quit, it has to Forced Kill.

   21 votes

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   CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.

   We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.

   We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.

3. [ID-4264967] ExternalObject("lib:PlugPlugExternalObject") now throw an “I/O Error”

   IOError: I/O error occurs when calling new ExternalObject("lib:\PlugPlugExternalObject") after updating to InDesign 20.4 on macOS 15.

   3 votes

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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix of the issue is now available in the latest InDesign 2025(v20.4.1.004). We recommend you upgrade to the latest version for the fix.

   If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

   —

   Adobe InDesign Team

4. [ID-4257736]InDesign hangs when placing CJK tagged text with ruby

   I'm currently using ID 2024, but I have tested other versions of ID, back to CS6, and they all have the same problem. I'm currently running Windows 11, but the problem also occurs in Windows 10.

   Steps:

   1. Install the Adobe font family, Source Han Sans TW, on your computer.
   2. Download TaggedText.zip and unzip it
   3. Open InDesign in the CJK version
   4. Create a new document with these grid attributes: Direction = Vertical; Font = Source Han Sans TW, Normal; Size = 16 pt; Vertical = Horizontal = 100%; Char Aki = 0 pt; Line Aki = 10 pt; Characters = 40; Lines = 15
   5. Go File > Place... > choose TaggedText.txt
   6. After TaggedText.txt is loaded into the "cursor" <shift-click> inside the frame

   It would be nice if InDesign would place the text and allow me to continue working with the data. Unfortunately, InDesign hangs and I have to kill it with the Task Manager.

   UserVoice does not allow uploading zip files so here is the link to TaggedText.zip:
   https://drive.google.com/file/d/1pndkPDCXuja6eh3kv-Yipfzrq0UcsISd/view?usp=sharing
   (Contact me if you have problems downloading it.)

   I have a video showing how to reproduce the bug:
   https://www.loom.com/share/733195ba2f5a4b2abb6faae10835b4ad?sid=036cf1f2-a772-476c-a8ee-ab126ce0f2dd

   I'm pretty sure the problem is related to ruby in the tagged text. It is possible to place the text using the debug version of InDesign available through adobeprerelease.com which leads me to think that the tagged text is acceptable. My request is to fix the regular version of InDesign so that it can place this tagged text just like the debug version can.

   At this point InDesign is hung.

   I'm currently using ID 2024, but I have tested other versions of ID, back to CS6, and they all have the same problem. I'm currently running Windows 11, but the problem also occurs in Windows 10.

   Steps:

   1. Install the Adobe font family, Source Han Sans TW, on your computer.
   2. Download TaggedText.zip and unzip it
   3. Open InDesign in the CJK version
   4. Create a new document with these grid attributes: Direction = Vertical; Font = Source Han Sans TW, Normal; Size = 16 pt; Vertical = Horizontal = 100%; Char Aki = 0 pt; Line Aki = 10 pt; Characters = 40;… more

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   28 votes

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   4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,

   Thank you for reporting the issue. It is currently under investigation. 

   —

   Adobe InDesign Team

5. Stuck on adding font, other background task get stuck in queue that never clears

   Occasionally I open a document that tries to add fronts in background, it fails then the task is added to Background Tasks and hangs indefinitely. Then if I try to export a PDF, it is added to background tasks but will not progress until the fonts are added, which they never finish loading.

   4 votes

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6. 2025 InDesign (v20.0) Frequent Crashing on MacOS 15.0.1 Sequoia

   Ever since the 2025 version of InDesign released earlier this month, I have had constant crashing issues while working on multiple files. I have been using MacOS 15 Sequoia since it released in September. At first it seemed to crash at random every 5-30 minutes while going between open indd tabs. I think I can more consistently trigger it now by trying to open/navigate around a .indt file. I have a screen recording attached of me clicking around with a 2025 .indt file, a 2025 .indd file, and a 2024 .indd file. Within this minute long recording, InDesign crashes twice, both times when going between/opening the .indt file to the regular 2025 .indd file.

   Ever since the 2025 version of InDesign released earlier this month, I have had constant crashing issues while working on multiple files. I have been using MacOS 15 Sequoia since it released in September. At first it seemed to crash at random every 5-30 minutes while going between open indd tabs. I think I can more consistently trigger it now by trying to open/navigate around a .indt file. I have a screen recording attached of me clicking around with a 2025 .indt file, a 2025 .indd file, and a 2024 .indd file. Within this minute long recording, InDesign crashes twice,… more

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

7. Pasting from Illustrator hang

   Pasting from Illustrator into Indesign results in a forever-spinning beach ball...

   InDesign 20.4
   Illustrator 29.6
   MacOS 15.5

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8. InDesign 2025 (v20.3.1) freezes when interacting with modal dialog panels on macOS 15.5 (Sequoia)

   Hi Adobe team,

   I’m experiencing repeated, non-reproducible hangs in InDesign 2025 (v20.3.1) when interacting with certain modal dialog panels — such as Panel Options, Color Panel settings, and similar. This occurs on macOS 15.5 (Sequoia). After clicking inside one of these dialogs, InDesign sporadically becomes unresponsive (beachball), requiring a force quit via “Force Quit Applications.”

   The issue existed before a complete clean install of macOS and continues to occur even after the fresh system setup with no migration or prior settings carried over.

   Here are the key system details:
   • macOS version: 15.5 (24F74) – Developer Beta (Sequoia)
   • Mac model: MacBook Pro 16” M1 Max, 64 GB RAM
   • Displays: Dual Apple Studio Displays
   • InDesign version: 20.3.1 (latest Creative Cloud release as of June 2025)
   • No plugins installed
   • Font manager: RightFont (fonts synced via Dropbox folder, no Adobe plugin)
   • User environment: Freshly created custom workspaces
   • Documents: Problem occurs even with new, blank files
   • macOS was clean-installed from scratch before testing

   The hangs are unpredictable and extremely disruptive — multiple times a day — making productive work almost impossible. It’s incredibly frustrating to deal with such instability in basic UI operations like opening panel dialogs.

   Attached is a .hang report from macOS, which shows the InDesign main thread stalling in:
   UI::ModalDialogManager::RunModalLoop()
   BscModalDialog::DoModal()
   ControlPanel::ShowOptionsDialog()

   Other threads remain idle, indicating a UI-level deadlock — likely caused by a modal dialog waiting on OS-level window interaction that never completes.

   This seems related to changes in macOS 15’s window or dialog behavior, potentially affecting how InDesign renders or processes modal components.

   I understand Sequoia is still in beta, but since the issue exists in InDesign’s current public release (20.3.1) and is severe enough to disrupt daily work, I wanted to report it early.

   Please let me know if you’d like additional crash/hang logs or screen recordings — happy to assist further.

   Thanks,
   Marc

   ⸻

   PS: This technical explanation and hang report interpretation were created with the help of ChatGPT, since I’m not a developer myself — just a professional user trying to get work done with InDesign.

   Hi Adobe team,

   I’m experiencing repeated, non-reproducible hangs in InDesign 2025 (v20.3.1) when interacting with certain modal dialog panels — such as Panel Options, Color Panel settings, and similar. This occurs on macOS 15.5 (Sequoia). After clicking inside one of these dialogs, InDesign sporadically becomes unresponsive (beachball), requiring a force quit via “Force Quit Applications.”

   The issue existed before a complete clean install of macOS and continues to occur even after the fresh system setup with no migration or prior settings carried over.

   Here are the key system details:
   • macOS version: 15.5 (24F74) – Developer Beta (Sequoia)
   • Mac… more

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9. [ID-4261684] Hang when "How likely are you to recommend INDESIGN" dialog appears at startup

   Twice now, I have started InDesign, opened a book, opened a file from the book, and pressed command-F to open the Find dialog. The Find dialog opens, and I begin to type. Then, the "How likely are you to recommend INDESIGN" dialog appears over it, and the cursor (and my typing) goes to that dialog instead. The spinning beach-ball appears, and InDesign is unresponsive; to recover, I have to force-quit the application.
   InDesign 20.2
   macOS Sonoma 14.7.1 (23H222)
   Apple M1 Ultra

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   2 votes

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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,

   Thank you for reporting the issue. We have been able to reproduce the issue and it is currently under investigation. 

   —

   Adobe InDesign Team

10. Adobe InDesign 2024 and 2025 crash when pasting certain string into text box with particular font

    Hi, I’m a type designer and font delveloper (for more than 20 years) and have made a custom font (Latin) that makes extensive use of the Contextual Alternates feature (calt). Let's call the font FontXyz, it’s an OpenType CFF font (.otf).

    These are the steps that always cause InDesign to crash
    1: Text cursor is in an empty text box where my FontXyz is already set
    2: Pasting the string “1234,-”
    3: Crash

    I can prevent the crash by:
    a: Putting my cursor in between two spaces and then pasting the string “1234,-”
    b: Pasting the string without the “-”, thus pasting “1234,”

    The font has passed various validation tests (Fontbakery (even the “check-adobefonts” one), FontGoggles, Font Validator) and works without any issues in other MacOS apps (such as Microsoft Word, Pages, Figma and browsers).

    The crash occurs in Adobe CC InDesign 2024 and 2025
    I'm running MacOS 15.5

    (Why is the button to submit this bug report called “Post idea”, it really should be “Post bug”)

    Hi, I’m a type designer and font delveloper (for more than 20 years) and have made a custom font (Latin) that makes extensive use of the Contextual Alternates feature (calt). Let's call the font FontXyz, it’s an OpenType CFF font (.otf).

    These are the steps that always cause InDesign to crash
    1: Text cursor is in an empty text box where my FontXyz is already set
    2: Pasting the string “1234,-”
    3: Crash

    I can prevent the crash by:
    a: Putting my cursor in between two spaces and then pasting the string “1234,-”
    b: Pasting the string without the “-”,… more

    2 votes

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11. object anchored in text frame disappears after editing the original text file

    object anchored in text frame disappears after editing the original text file

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    3 votes

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many bug fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

12. No me permite ver la previsualizacion al crear un nuevo lienzo.

    Quiero crear un nuevo proyecto y al configurar tamaños, márgenes, etc, acepto ver la previsualización y no me la muestra.
    Además, al terminar de crear la configuración del proyecto, me quedo esperando a que aparezca el lienzo para trabajar, y nunca aparece. No entiendo que pasa.

    1 vote

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13. Bug: Indesign completely hangs when it cannot save file to network drive

    Windows 11, Indesign 20.2
    Problem summary: when saving a file to a network to which the connection is lost during that save action, ID completely hangs and might also block the entire system.
    Steps to reproduce:
    1. Open any bigger INDD from a network drive, so the saving action takes some seconds.
    2. Change something and click save, then simulate a broken network connection by pulling the LAN cable
    Reaction: there might or might not be that "Save document" overlay with progress bar being at 0%. At this point, ID has two problems:
    a) There is no timeout. It would try to save the document, like, forever.
    b) The "Cancel" button, should that overlay be shown, has no effect at all.

    Windows 11, Indesign 20.2
    Problem summary: when saving a file to a network to which the connection is lost during that save action, ID completely hangs and might also block the entire system.
    Steps to reproduce:
    1. Open any bigger INDD from a network drive, so the saving action takes some seconds.
    2. Change something and click save, then simulate a broken network connection by pulling the LAN cable
    Reaction: there might or might not be that "Save document" overlay with progress bar being at 0%. At this point, ID has two problems:
    a) There is no timeout. It would… more

    1 vote

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14. Constantly crashes

    InDesign (20.1) is laggy and constantly crashes at the slightest thing.
    Move a box - crashes
    Edit some text - crashes
    Open two documents - crashes

    It's absolutely shocking!

    1 vote

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

15. Replaced text (when using Track Changes) in a table will crash InDesign/InCopy 2024 when switching to text views

    To recreate (See attached images):

    1. Create a simple table in InDesign and add some content to one cell, then activate Track Changes.
    2. Select the content and replace it with new content, then select to switch to "Story Editor".

    What occurs:
    1. InDesign will completely freeze up and needs to be forced to quit.
    2. This will also happen (in the same set up) if you are using InCopy and switch to either "Story" or "Galley" view.

    Comments:
    It seems that this is triggered by the graphics that highlight the removed/new text. If you are not showing the colors in any of the text views then the applications will not crash. This cannot be replicated in any older version of InDesign/InCopy.

    Files:
    1. Step 1.
    2. Step 2.

    To recreate (See attached images):

    1. Create a simple table in InDesign and add some content to one cell, then activate Track Changes.
    2. Select the content and replace it with new content, then select to switch to "Story Editor".

    What occurs:
    1. InDesign will completely freeze up and needs to be forced to quit.
    2. This will also happen (in the same set up) if you are using InCopy and switch to either "Story" or "Galley" view.

    Comments:
    It seems that this is triggered by the graphics that highlight the removed/new text. If you are not showing the colors in any… more

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    14 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in InDesign 2024(v19.2.0.046) and above. We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

    —

    Adobe InDesign Team

16. glyphs

    InDesign V20.3.1. (Windows) crashes when opening (or attempting to open) the Glyphs panel. The crash is consistently reproducible and definitely impacting production. The panel opens but remains blank (nothing displayed), then a few seconds later, InDesign crashes.

    1 vote

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17. ID 20.0.1 locks up when resizing a table cell, either expanding the column or expanding the row width downward.

    Mac Sonoma, M2 silicon.

    I have an academic text chapter with numerous tables; Hebrew is scattered through the text, and some tables have Hebrew columns. Many times working on the file, the slightest change to resize a table cell, or resize a column, or who knows what, ID will go into rainbow wheel of death mode and must be killed.

    I just now found a repeatable lockup. A table had no header row, but crosses pages, so I created a header row to be present on each page for that table.

    Copying the single line text from a cell into that column's header cell works. Copying a four text line table cell into the one line table header cell for that column expands the header cell (and row) downward, and then ID locks up and must be killed. That has happened twice on one table..

    I now recognize that the same lockup has happened on other similar tables on exactly that same column; when copying a four line text from a cell into a one line header cell that must expand downward, ID locks up.

    For what it is worth, the tables are on pages that are rotated 90º CCW, as the table is too wide for a 6x9 horizontal page.

    In this instance the header row and the row below it are the last elements on a page; when pasting the text into the header cell the header row expands and pushes the first table cell to the next page.

    Other tables have locked up ID when pasting into a header cell that was the first row on a page, but it may have pushed a lower row to the next page; I am not sure of that.

    In another instance, in the top-of-page table panel for that same problematic column, I could click the column width box one point at a time to widen it to its desired width, roughly 66pt to 108pt, but if I entered 108pt in the column width and tabbed out to expand it at once, ID locked up and had to be killed.

    I tried falling back to 19.5.1, but it also locks up and must be killed.

    If you want the file to duplicate the problems, you must provide a private way to transfer it to you.

    Why do you use a fixed size text box on the bug report page, when that makes it difficult to provide sufficiently long problem descriptions?

    If you want more information I will try to provide it. Thank you.

    Mac Sonoma, M2 silicon.

    I have an academic text chapter with numerous tables; Hebrew is scattered through the text, and some tables have Hebrew columns. Many times working on the file, the slightest change to resize a table cell, or resize a column, or who knows what, ID will go into rainbow wheel of death mode and must be killed.

    I just now found a repeatable lockup. A table had no header row, but crosses pages, so I created a header row to be present on each page for that table.

    Copying the single line text from a cell into… more

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

    If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

18. Auto Style not working

    For the last week or so the auto style feature hasn't been working for me. I keep getting error messages.

    •  

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    0 comments  ·  Crash/Freeze/Hang  ·  Edit…  ·  Delete…  ·  Admin →
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19. InDesign 2025 Crashing Constantly

    Indesign 2025 has been crashing consistently since I updated it. The main trigger seems to be when you Option-drag any element. Text, image, shape. It immediately crashes. Any designer knows option-drag is a standard move for design work. This is very problematic. I have restarted, reinstalled, updated OS but still the same thing happens. Sometimes it now crashes when you PDF anything. Update has some serious glitches. Needs fixing asap.

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

20. InDesign newer than 20.3 and newer freezes on some documents from 19.X.X

    InDesign 20.3 and 20.3.1 hang and close with an error reporting dialog when opening some documents from InDesign 19.X.X. This issue does not occur in version 20.2.

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)
    • Please provide spindump report, follow these steps:

    1. Open Activity Monitor: Go to Finder > Applications > Utilities > Activity Monitor.
    2. Select the Process: Locate the frozen or lagging application and click on it.
    3. Generate the Report: Click the gear icon in the Activity Monitor window and choose Spindump
    4. Save the Report: Click "Save" to store the spindump file on your system.

    —

    Adobe InDesign Team