Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
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Problem with changing the cursor to text
Hello. After running the latest version of InDesign CC 2019 v. 14.0, I have a problem with changing the cursor to text. It takes about 50 seconds. This happens each time you launch InDesign.
155 votesHello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign Team -
InDesign 2019 Fails to open properly and freezes.
I recently updated to InDesign 2019 and had no problem using it last week.
Today it is not opening properly, taking around 10 minutes to open a file, then freezes the second I try to do anything in a text box.It has occurred with every file I've tried, multiple times.
I have also tried ending all InDesign processes and restarting my computer.Not sure if anyone else has come across this issue?
InDesign CC 2019: v 14.0
Windows 10: v 180337 votesHello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign Team -
InDesign 14.0. freezes after opening
After opening InDesign 14.0 I can open project. But as soon a leave first running screen with InDesign, work on 2nd Screen or even just opening explorer or browse in the internet, InDesign 14.0 is freezing. I cannot even close it. I have to restart the system. In fact I cannot work with it. I have to run 13.1 (2018) to work with ID.
I am working with Desktop PC and Win1027 votesHello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign Team -
Indesign Crashes Every time I Attempt to Change the Font With Arrow Keys
This just started happening this week. Every time I highlight my text, click on the font box, and attempt to cycle through fonts with my up and down arrow keys, Indesign freezes until I have to force it to quit.
5 votesWe have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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InDesign crashes on launch in "PlugPlugOwl.dll"
InDesign 2019 doesn't open after the first loading box on startup. I downloaded 2018, 2017 and 2015. 2015 is the only one that works at the moment but the others have the same issue.
My computers processor is Intel Pentium 1.5 GHz
I've attached the crash report.4 votesThe fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.If you face any problems with the new update, do let us know in the comments.
https://helpx.adobe.com/indesign/kb/fixed-issues.html -
Indesign CC 2014 build 10.2.0.69 crashes when closing Mac OSX 10.14.5 Mojave
Every single time app is closed Indesign CC 2014 build 10.2.0.69 crashes.
2 votes -
Extendscript hangs CC2019 (14.0.2) on macOS
Code below works fine on Windows and CC 2018 on Mac. But CC 2019 Mac it hangs the app once clicking the OK button in window 2. I've tried three different Macs including Mojave and High Sierra. All the same result. Pretty sure it's not just me. This bug has broken a number of my scripts that present a secondary window for saving settings.
var w1 = new Window("dialog", "Window 1");
var btnOpenWindow2 = w1.add("button", undefined, "Open Window 2");
var btnOk1 = w1.add("button", undefined, "OK");
btnOpenWindow2.onClick = function () {
openWindow2();
};
btnOk1 = function () {
w1.close();
};
w1.show(); …4 votesHi,
Thanks for reporting the issue, we are reviewing it-InDesign Team
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Crash on deleting duplicated XML tag
Indesign CC 2019 (Version 14.0.1)
Mac OS Mojave on Mac mini (Late 2014)Hello, I have a document ready to import XML data, with existing XML structure and tagged elements in page.
Afterwards I import XML data into XML structure and then duplicate (copy and paste) text frame that contains a table with an image placed into a cell table.
If I try to delete resulting duplicated XML tag, application crashes.
Same result if I duplicate (copy and paste) XML tag directly.These are the steps:
1) Open document with prepared XML structure and tagged elements in page.
2) Import…-
CRASH_REPORT.txt 187 KB -
step_8_delete_duplicated_tag.png 230 KB -
step_7_delete_duplicated_tag.png 300 KB -
step_6_paste_frame.png 153 KB -
step_5_copy_frame.png 279 KB -
step_4_imported_xml.png 113 KB -
step_3_import_xml.png 142 KB -
step_2_import_xml.png 254 KB -
step_1_startdoc.png 98 KB -
CRASH_REPORT.txt 187 KB -
step_8_delete_duplicated_tag.png 230 KB -
step_7_delete_duplicated_tag.png 300 KB -
step_6_paste_frame.png 153 KB -
step_5_copy_frame.png 279 KB -
step_3_import_xml.png 142 KB -
step_4_imported_xml.png 113 KB -
step_2_import_xml.png 254 KB -
step_1_startdoc.png 98 KB -
CRASH_REPORT.txt 187 KB -
step_8_delete_duplicated_tag.png 230 KB -
step_7_delete_duplicated_tag.png 300 KB -
step_6_paste_frame.png 153 KB -
step_5_copy_frame.png 279 KB -
step_3_import_xml.png 142 KB -
step_4_imported_xml.png 113 KB -
step_2_import_xml.png 254 KB -
step_1_startdoc.png 98 KB -
CRASH_REPORT.txt 187 KB -
step_8_delete_duplicated_tag.png 230 KB -
step_7_delete_duplicated_tag.png 300 KB -
step_6_paste_frame.png 153 KB -
step_5_copy_frame.png 279 KB -
step_4_imported_xml.png 113 KB -
step_3_import_xml.png 142 KB -
step_2_import_xml.png 254 KB -
step_1_startdoc.png 98 KB
1 voteThanks for reporting the issue and providing the test files. We are able to reproduce the crash.
We are going to review this issue.—
Adobe InDesign team -
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InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application
Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.
It will open OK from the Creative Cloud Desktop App.
Event viewer log is generated showing the following:
Faulting application name: InDesign.exe, version 13.1.0.76
Faulting module name: PMRuntime.dll, version 5.0.0.1911.
Version: InDesign CC 2018, 13.1.076
Also occurs with version 12.1.0.56
Windows OS: Windows 10, version 1803 (Build 17134.165)2.
Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.There…
11 votesThank you for reporting the issue.
We are currently reviewing it.-InDesign Team
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InDesign buffers every 5 seconds
I am on a new MacBook Pro; every other adobe program runs fine, including After Effects. There shroud be no reason why drawing my second text box InDesign makes it borderline crash. Im working off my internal hard drive and it is happening with every InDesign file. I have the display performance set to fast and I have no other programs opened.
1 voteWe have released InDesign CC2019.0.2 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
Crash when placing DOCX with paragraphStyles
Version: InDesign 14.0.1, macOS 10.14.3
Steps:
1. Open attached InDesign document (please rename .jpg in .indd, there was a bug while uploading the file)
2. Place "ThisDocumentHasParagraphStyles.docx" in the document
3. InDesign crashes :-(It seems it has something to do with the ParagraphStyles that are in the Word document. If I try to place the DOCX file named "ThisDocumentDOESNTHaveParagraphStyles.docx", then InDesign doesn't crash.
Attached is a screen video capture of the process (rename .jpg in .mp4 please)
Please help!
1 voteThanks for reporting. We will look into the issue
-Aman
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Spell check crashing InDesign
InDesign 14.0.2 MacBook Pro
Whenever I try and use Spell Check in my current document, the app crashes.
1 vote -
1 vote
As per discussion over email, the crash is being faced in InCopy CC2014 while working with Smart Connection(external plugin). The customer will try will InCopy CC2019 and update the thread accordingly.
Adobe InCopy Team
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1 vote
As per discussion over email, the crash is being faced in InCopy CC2014 while working with Smart Connection(external plugin). The customer will try will InCopy CC2019 and update the thread accordingly.
Adobe InCopy Team
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CC 2019 crashes on macOS when running SDK plug-in
Specifically, the crashes at code "actionManager->PerformAction(activeContext, kOpenStructureWinActionID)".
Our code uses that action to show/hide the structure view.
And the crash also be reproducable in the sample plugin from InDesign SDK.Only occurs on macOS, Windows do not have the issue.
The steps are:
1. Compile the plugin "SnippetRunner.sdk.InDesignPlugin" which is in InDesign CC 2019 SDK.
2. Load it in InDesign.
3. Create a new blank document
4. On SnippetRunner[US] panel, select ManipulateStructureView from dropdown list.
5. Click Go icon, and choose ChangeStructureViewState(toogle)
6. Click OK button
7. Crash.Crash log attached.
1 vote -
InDesign 14.0.1 is crashing hourly
For three days my InDesign 14.0.1 has been crashing almost exactly hourly. It just freezes and I get the spinning beachball. Only recourse is to re-start my Mac. I've uninstalled and reinstalled multiple times. Prior to this, I had downloaded Lightroom... I thought this might have been the initial cause. I uninstalled Lightroom and all my Adobe products. Any ideas?
3 votesPlease submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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InDesign crashes when editing text
21.5" iMac with 3.06 GHz Intel Core 2 Duo
macOS High Sierra version 10.13.6
12 GB RAM
360+ GB of hard disk spaceWhen attempting to copy text from a word document into 28 Mb file in InDesign, InDesign freezes... endless spinning color wheel. Problem is persistent - every time I try to copy a paragraph of text. It even occurred when I tried typing the paragraph of text.
Tried updating InDesign CC
Tried uninstalling and reinstalling
Tried using Story Editor to edit text box.Apple crash report attached.
1 voteWe have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Adobe InDesign Team
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crash
For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).
I've sent several crash reports and heard nothing.
2 votesPlease submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue.
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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AIGPUSniffer quit unexpectedly every time I launch Indesign CC 14.0.1
I am using Indesign CC14.0.1 on a MAC - OS Mojave V 10.14.1
Whenever I launch Indesign I get a crash pop up saying AIGPU Sniffer has quit unexpectedly.
Indesign is fine to work in however I am fed up with this AIGPU issue coming up all the time and don't know if it is effecting anything else?
I've had loads of issues with the latest CC - really not impressed Adobe! Any suggestions on how to stop this happening?3 votesThanks for reporting the issue to us. We are currently investigating the issue.
Adobe InDesign Team
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Creating a catalogue with a large table FREEZING in indesign CC 2019
We've been making a large catalogue pricelist for over 13 years using indesign.
We're now stuck on the 2017 (12.1.0) version.
We want to update it, but in the latest version, importing our pricelist from excel into a table, slows the whole thing down to an unworkable speed.info:
the table is around 13000 rows by 10 columns. so not small.
it does import in the 2017 version. slow to import in both, but can use and work on after import in 2017 version.
2019, freezes when scroll used, and take 1-3 mins to unfreeze. Scroll again or do anything…1 vote
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