InDesign crashes/freezes on launch all the time
Impossible to work. I have urgent jobs to do...
-
adobe.png 49 KB -
properties panel is not adjusted.mp4 1959 KB -
character field in properties is lagging.mp4 4972 KB -
Screenshot 2022-06-24 223213.png 601 KB -
Screenshot 2022-02-13 at 16.57.52.png 459 KB -
Screenshot 2021-12-17 104934.png 317 KB -
Application Error Adobe InDesign 2021.11.24.docx 89 KB -
2017InDesign.png 130 KB -
Screen Shot 2021-07-19 at 6.05.12 PM.png 258 KB -
Screenshot 2021-03-20 at 12.29.58.png 115 KB

Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.
We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.
We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.
-
Chelsea Thomas commented
I have had this same issue!!!! its driving me nuts, I have to use task manager to close the program EVERY TIME because it stops responding when I try to close it, every tool change every save, everything takes double the time and lots of work randomly is lost because it freezes while I'm trying to save and it becomes unsuccessful in the save
-
Tiffany commented
InDesign 18.5
Freezes when I go File > New Document. I have to open an existing file, delete all the content to create a 'new' file.
It also freezes when I try to close the program. I have to use the task manager to force close.Windows 10, FRL Offline Account.
-
Daniel Murphy commented
After updating to Indesign 18.5 on macOS Ventura 13.2, every time it starts up I have to hold shift+ctrl+opt+cmd to clear the preferences or it crashes after half a second. Doesn't matter if I close it immediately without doing anything and restart, it still crashes every single time, instantly. 18.4 worked perfectly and continues to work perfectly if I roll back, 18.5 continues to crash every time even on a reinstall.
-
Ufficio Grafico commented
Hi ID keeps crashing on my OS machine with M2 also after unistalling it and reinstalling, deleting the files in library, fixing the issues of the fonts. Can anyone help to solve it?
-
Dani Bratton commented
Every time I try to open Adobe InDesign it blows out and won't open.
If I delete all preferences it will open. ONCE. I tried launching it in safe mode and that didn't work either. This is a brand new install of an Ventura 16" Macbook Pro M1 Pro Max chip.
I uninstalled and then reinstalled the software. Did not help.
I deleted all the preferences. Opened once. Quit the software, wouldn't open again.
Photoshop, Illustrator, Acrobat, and Bridge all work fine. InDesign does not.
-
Amy Miller commented
Same issue and this is getting to be very frustrating! I have to keep reinstalling every time I want to use InDesign
-
Luis Barros commented
Same InDesign version, same OS, same problem.
-
Anonymous commented
I am also facing the same problem, have uninstalled the entire Creative suite and Creative cloud app to start fresh and the same thing happens every day with Indesign.
-
Manuel Kendler commented
Adobe InDesign 18.5 | Windows 11
Working in a company.
Since the last Update 2 from our collueges have freeze while starting or closing Adobe InDesign.
Already tried older version, clean fonts, temps and caches.Task-Manager shows this (screenshot)
Nothing from the CEPHtmlEngine solutions in Adobe worked.Someone has a idea?
-
Chloe Kisela commented
Same issue, same Mac OS. I have also tried installing older versions of InDesign but upon quitting the program once, it fails to launch when opened again just like version 18.
-
Richard Aguirre commented
Indesign 2023 (version 18.5)
Running on Mac OS Ventura (13.1)Indesign fails to launch. Whether clicking the application icon through finder or from the Creative Cloud window. The app starts loading, then after scanning for plugins it instantly closes with no crash report. I was able to launch after uninstalling, rebooting and reinstalling Indesign version 18 but after closing the program once, the problem returned and I had to repeat the above. This method is not acceptable for daily use.
-
Jennifer Pierre commented
Hi, I'm using Adobe CC Desktop v. 5.11.0.522.1 and InDesign v. 18.5 x64
I have 2 bugs with the Properties panel, that I've moved on my laptop screen:
1 - In the first video, when I select a text box and tried to change the font weight from the properties panel, the text field flashes and when I hold and click-hold on the font-weight field, my cursor is not well aligned with the hover selection
2 - The Porperties panel, on my second screen, for me is my laptop, is not well adjust on the others panel and it have a line-shadow.
-
Marcos Gonzalez commented
Every time I open de application immediately closed after show for a second the welcome screen. I already tried to delete the preferences and deleting and reinstalling indesign without any luck, please help me
-
AfC commented
Hello. I am running ID in a 2020 iMac Intel AND and a 2022 M1 Mac; both running Ventura 13.5 with plenty of RAM. This "launch and crash" problem only occurs with ID running on the Intel Mac: Immediately after I updated to ID 18.5 (08/02/23) the app ceases to work. It crashes 100% of the time even after a clean reinstallation... Correction: After reinstallation, the app will run ONCE but not after a quit and re-launch. I've uninstalled and reinstalled twice but the behavior is the same. At this point, ID is effectively disabled on my Intel Mac.
-
AfC commented
The issue is reported and detailed here: https://community.adobe.com/t5/indesign-discussions/indesign-18-5-keeps-crashing-on-launch/td-p/13977295
-
Ossie54 commented
Updated to 18.4 and now have to rebuild my preferences file each time I want to start InDesign. If I don't it crashes within milliseconds of the splash screen appearing. The splash screen appears momentarily, goes away and the programme doesn't load. I don't get a crash report as the programme never loads.
Seems to work OK once I've rebuilt the preferences but I have to do it EVERY time I launch InDesign. It is annoying.
I'm using InDesign 18.4 and iMac running Ventura 13.1.
-
ABDUR RAHMAN KOLIA commented
Each time i begin work, it freezes after i type a few words
-
ABDUR RAHMAN KOLIA commented
Each time i begin work, it frezes after i type a few words
-
Julz commented
SInce a fiew days Indesign crashes while opening and working on several files. Files have been created in Idesign 2023. Idml doesn't work either. I'm working on Monterey 12.6 on a MacBook Pro 2019.
-
Amy Sliger commented
Glad it's not just me. I've been using ID nearly daily since 2001, and this release has me pulling my hair out. Overset text won't delete. Menus stop working. Colors and swatches not updating/importing correctly. I have no idea what happened with this version, but it's extremely frustrating. I'm honestly just glad it's not just me. V. 17.4, Mac Monterey 12.6.