There are many internal as well as external factors that can cause the InDesign application to crash/freeze/hang.
A few workarounds are listed at https://helpx.adobe.com/in/indesign/kb/crash-on-launch.html.
We would recommend you to upgrade to latest version as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
SInce a fiew days Indesign crashes while opening and working on several files. Files have been created in Idesign 2023. Idml doesn't work either. I'm working on Monterey 12.6 on a MacBook Pro 2019.
Amy Sliger commented
Glad it's not just me. I've been using ID nearly daily since 2001, and this release has me pulling my hair out. Overset text won't delete. Menus stop working. Colors and swatches not updating/importing correctly. I have no idea what happened with this version, but it's extremely frustrating. I'm honestly just glad it's not just me. V. 17.4, Mac Monterey 12.6.
Susan Gerber commented
Same here. Some drop down menus show no information (specifically, Text Wrap) and have to double click to access some features. Using InDesign 18.104.22.168 on iMac OS Monterey (12.5.1).
Lori Ashcraft commented
Same here! Menu drop downs don't work and ID crashes every few minutes. Literally cannot do my job! Things that don't matter:
1. Deleting preferences
3. What computer you're using
4. What fonts you're using
5. What images you're using
6. If you have peripherals
7. Going back to Version 17.1 - does the same thing!
Just fix the software, Adobe! This is beyond bad. It's unusable. It's embarrassing as a freelancer to tell your client you just can't do the job. You're stealing money from us, Adobe.
مكتب الإعلام بالهيئة commented
I suffer from a problem that some people talked about, and I tried all the solutions proposed by the community.
But unfortunately, to no avail.
The problem is that InDesign won't open, even though I have the latest version (17.3).
The problem is that the start screen freezes at (starting up service registry)
Attila Olejnyik commented
iMac 24, with M1 chip + Monterey V.S. Adobe InDesign AND Acrobat...
If a file is bigger than ~120MB, Indesign and Acrobat is freezing. In case of Indesign, it happens when I want to save (the file is successfully saved (thanks for the God) but the app is suddenly stopped working.
But if I like to open a PDF in Acrobat, similar thing is happens: first the software is freezing (for 2-4 minutes) then its quit.
I'm tried to reinstall the package (with using Adobe Cleaner Tool) but nothing is changes.
Same thing, same file works fine with an older (i7) configuration.
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Nicola G commented
me too! I'm using Indesign 2021/2022 on OS Big sur and it is no possible to make the package on file server resident: it crashes the whole MAC . ( On Windows it works 100% )
Asa Hershoff commented
Yes, MENUS do not drop down.. that means the entire functionality of the program is destroyed. How long till a fix? Have to reinstall previous version it looks like.
What incredibly incompetent and flakey developers you have. WHY create a new release that destroys the app????? Why?
Faith Elisabeth Lilley commented
I am experiencing exactly the same issue on PC.
I have tried:
- restarting the PC
- uninstalling and reinstalling inDesign.
Eugene Gabriel commented
I have tried all possible solutions, uninstalled, reinstalled, delete caches and preferences and resetting preferences, even used adobe cleaning tool but still the problem insists with not responding when opens just appears a black screen with only the name. I have tried to restart mac when InDesign was open and then it was launched fine but when closed and then relaunched the same problem again. I don't understand. I have also tried different versions but still the same problem. I have also tried to launch in safe mode but still the same problem. I have no clue this happens. all other adobe programs work perfectly!
Hansel Marcek commented
I updated too Mac Book Pro Monterey 12.2 and then Indesign went all crazy....
Same here. Look at my screen shot... All my menus freeze on the screen!!! I have to double click to access my drop down menus from the navigation and still I cannot access sub-menus
Roy Larke commented
I just updated to 2022 17.1 in the hope that crashes would cease, but not so.
1. Version 2022 17.1
2. OS Mac 12.1
a. Crashes/freezes on launch OR displays spinning beach ball for long periods when in use.
b. Clicking on menus does nothing -- no dropdown. Clicking precisely and holding down the mouse button does reveal menu, but menu disappears when mouse button is released, but this is lso inconsistent
c. When Command-Tab-ing between open apps on the MacBook, InDesign disappears. You can only return to InDesign by clicking on an open window, but you cannot switch back to InDesign using Command-Tab.
Roy Larke commented
This is a poor release. I'm having the same issue with menus -- they only work with click and hold. ID still freezes (not responding) on launch, and is unstable (freezes randomly) when in use. Terrible update.
MacBook Pro M1 OS 12.1
2022 v. 17 won't even open on iMac late 2013 running Catalina 10.15.7
stalls, freezes. must force quit.
Version: 22.214.171.124 (17010) just installed
do you want to see the crash report that goes to apple?
Michael Beck commented
ID 2020, 2021, 2022 crashes unexpected
All versions are crashing sometimes when switching programs, sometimes while using. This happens 6–10 times during the day. Crash reporter is nearly no use because it won’t come up in 95% of all crashes.
Here’s the DB-link to a hang file. Hope this helps
Help would be MOST appeciated!
Thúy Ái Lê commented
InDesign constantly "not responding" after updating, even when performing the simplest tasks such as changing the font, changing the font size...
More of the same here. What a nightmare !!!
Common keyboard commands such as 'Comm+N' for a new document, Comm+O' for opening an existing document, 'Comm+;' for showing/hiding guidelines... I could go on and on...
It just doesn't work anymore ?!?
It is indeed the worst release ever !!!
Brian O'Kelly commented
What a joke!
Menus not working or opening adobe site in safari
Luckily keyboard commands still work
Adobe should be billed by all of its users for wasting our time with this garbage
Worst release EVER!! and I have used it since the beginning.
Time for a change at the top of the development team.
and all the way down. DOn't you test this at all!
SHAME ADOBE take the money and give us rubbish
Jeff Ford commented
We have just received new Dell 5420's and being corporate they need 2017 Indesign 64bit to work with our other software. The error receiving is the PlugPlugOwl.dll crash which I do know that was fixed in the 2019 version. Also, to get 2017 InDesign to launch we found out you can take the 2019 version of the PlugPlugOwl.dll and replace the 2017 version.
Now where I am totally lost and have no idea why this makes sense.
2014 InDesign Works
2019 InDesign Works
2017 InDesign 32bit Works without transferring the PlugPlugOwl.dll
2017 InDesign 64bit does not work at all unless you transfer that .dll
So, why on god's earth the only thing I need is 2017 InDesign 64bit does not. What is so different from the 32bit InDesign and the 64bit InDesign?
The question may come up, If the transferring of the PlugPlugOwl.dll from 2019 to 2017 works so what's the problem. The problem when doing this I do not get the option of creating a new document with Template's also it doesn't show the Recent work will appear here like shown in the picture. All I get is a black screen.
The image is coming from a working 2017 InDesign on a later model Dell.
We cannot change PC's or upgrade to 2019+, we can not also use the 32bit version due to the other software that is needed for News Papers
Any Ideas on this?