6953 results found

1. CC2017 My libraries panel is empty, although I have multiple files in the Adobe online library
   3 votes

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   1 comment  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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2. New defined Character Color in Paragraph Style not visible

   1. Version of Adobe InDesign, InCopy or InDesign Server
      Adobe InDesign CC Version 2017.1 Build 12.1.0.56
      MAC OS X Yosemite 10.10.5

   2. Steps to reproduce the issues
      Create a new Paragraph Style
      Go to Character Color tab
      Create new color with a double click in the black square
      Define some values for C/M/Y/K and click OK

   3. Expected result
      The new color shoud show up at the end of the existing color list

   4. Actual result
      The new Color don’t show up
      After changing to another tab and back the color show up

   5. Test file, screenshot, video or GIF capturing the issue (optional)
      Video (in German) > https://youtu.be/9W9BVGGpMCQ

   1. Version of Adobe InDesign, InCopy or InDesign Server
      Adobe InDesign CC Version 2017.1 Build 12.1.0.56
      MAC OS X Yosemite 10.10.5

   2. Steps to reproduce the issues
      Create a new Paragraph Style
      Go to Character Color tab
      Create new color with a double click in the black square
      Define some values for C/M/Y/K and click OK

   3. Expected result
      The new color shoud show up at the end of the existing color list

   4. Actual result
      The new Color don’t show up
      After changing to another tab and back the color show up

   5. Test file, screenshot, video or GIF capturing the issue (optional)
      Video… more

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   19 votes

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   5 comments  ·  Styles  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
   If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
   Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

   If you face any problems with the new update, do let us know in the comments.
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

3. help

   Indesign help takes me to webpage that does not exist.
   http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=InDesign_12.0&l=en_US&id=AH_HOME

   Browser shows:
   Safari can’t open the page “‎community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=InDesign_12.0&l=en_US&id=AH_HOME” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.

   2 votes

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   3 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Hi,
   As confirmed by the user, The issue is resolved and the link is working fine.

   Regards
   InDesign Team

4. pipette does not work in cells of tables

   pipette does not work in cells of tables

   2 votes

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   5 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Double-click the Eyedropper Tool to open Eyedropper Options dialog.
   Check that Character and Paragraph Settings option are checked ON.

5. Levels empty

   There're no objects in my levels?!

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   1 vote

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   0 comments  ·  UI/UI Scaling  ·  Edit…  ·  Delete…  ·  Admin →
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6. Hidden content in pdf export

   Adobe InDesign CC 2017. While exporting the file into a PDF. In the PDF while searching for a word I found some sort of ghost fields (picture ghostfields.png). Then I found out that the problem is caused by graphics that we use internally. There are mostly more than just one graphic in one Illustrator file (picture illustratorfile.png). It is saved as an ai, not eps. InDesign exports the parts of those graphics that are actually not visible in InDesign (picture error2.png). I could not find out why, or how to solve it. And because of those ghost field you can not search for anything within the pdf. The only solution was to export the pdf, and then print the pdf with adobe pdf to create a new 'clean' pdf.

   Adobe InDesign CC 2017. While exporting the file into a PDF. In the PDF while searching for a word I found some sort of ghost fields (picture ghostfields.png). Then I found out that the problem is caused by graphics that we use internally. There are mostly more than just one graphic in one Illustrator file (picture illustratorfile.png). It is saved as an ai, not eps. InDesign exports the parts of those graphics that are actually not visible in InDesign (picture error2.png). I could not find out why, or how to solve it. And because of those ghost field you can… more

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   2 votes

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   3 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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7. Indesign Crashes when updating any document which uses SkyFonts fonts.(Provided that SkyFont is exited)

   Steps:
   SFC Build: 5.9.2.0(Prod build- also from long time before that) 5.9.2.118
   Indesign Build: 2017.1 Release (12.1.0.56 x64 Build)

   Steps:
   Launch SkyFonts and Indesign.
   Create a new document in indesign and use some trial fonts which are available in skyfonts.
   Exit the SkyFont client.
   Try to update the document.
   See that Indesign crashes.

   2 votes

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

8. beachballs

   Beach balls, beach balls and beach balls and wait for the next move in indesign. We do not find a solution to this problem on the Internet. Can Adobe solve this?

   5 votes

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   0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

9. Your decision to demand reactivation of a working program AND THEN NOT ALLOW THE REACTIVATION TO TAKE PLACE is reprehensible.

   Your technical rep called the CS3 suite an "end of life" product but it wasn't; it was enjoying a productive middle age until you put a bullet through its head. "End of life" should mean when new operating systems won't support it, not when you arbitrarily decide to kill it. I purchased that program outright and at significant cost, and you just stole it from me. I've always admired Adobe products but everyone involved with your business models should be ashamed of themselves. I plan to make my case against you LOUDLY on social media and in any other way I can.

   Your technical rep called the CS3 suite an "end of life" product but it wasn't; it was enjoying a productive middle age until you put a bullet through its head. "End of life" should mean when new operating systems won't support it, not when you arbitrarily decide to kill it. I purchased that program outright and at significant cost, and you just stole it from me. I've always admired Adobe products but everyone involved with your business models should be ashamed of themselves. I plan to make my case against you LOUDLY on social media and in any other way… more

   1 vote

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   0 comments  ·  Others  ·  Edit…  ·  Delete…  ·  Admin →
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10. Spanning columns crashes program

    Working with span columns with large documents creates a bug invested document. I'm working on a document now that crashes everytime I make any change to it. So much for professional program.

    7 votes

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

11. Find/Change crashes InDesign

    InDesign crashes immediately when attempting to search for words within my established file.

    1 vote

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

12. Second window-column disappears

    On the right side I have two columns of windows (colors paragraph effects pathfinder and so on …). I stick them together. From time to time the second, inner column disappears when I start ID. So I have to collect the windows again. But when I collect one window I need the whole Window collection appears suddenly …

    1 vote

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    2 comments  ·  UI/UI Scaling  ·  Edit…  ·  Delete…  ·  Admin →
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13. Pagina on Master page - deleted on one page

    Pagina is on Master page, and deleted on one page.
    In version 12.0.0.81 the pagina that is deleted still shows.
    In version 12.1.0.56 the pagina is not there.
    I do not know which version the designer used when creating the document, some version of 2017.
    The pagina block is from the edge to spine.

    2 votes

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    0 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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14. The "Find" function doesn't work properly. It writes backward or not at all

    The "Find" function doesn't work properly. It writes backward or not at all

    5 votes

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    6 comments  ·  Others  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Please update InDesign to the latest version, InDesign CC 2018 (13.0) for the fix of the issue.

15. Object Layer Options not working using Photoshop files

    I've placed the same layered photoshop files into ID three times to show how an animation works. Going to 'Object Layer Options' and clicking 'Keep Visibility Layer Overrides' is meant to keep your selected layers visible, even if the Photoshop is resaved. This no longer works. Once the link updates, all three update to look the same and forget which layers i've told it to show. Why?

    6 votes

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    6 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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16. story editor

    In my notes, the first character is always substituted with a missing font symbol. It looks fine in the main layout window, but this odd behavior occurs both in the Notes panel, as well as the same note when displayed in the story editor.

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    4 votes

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    6 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  amaarora responded

    Hi,
    We have fixed this issue with 13.1 March release of InDesign. Please update to the latest version and try out the fix.

    -Aman

17. : Balboa extra condensedFont continues to be missing after indication that it is synced

    Font: Balboa extra condensed continues to be missing after indication that it is synced

    2 votes

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    0 comments  ·  Others  ·  Delete…  ·  Admin →
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18. Data Merge causes crash/lock-up when displaying panels on second screen

    When displaying my panels on a second monitor using InDesign and then trying to begin a data merge the application crashes and becomes unresponsive.

    If I change the layout of the panels to one screen (the default layout) it works fine.

    I've uninstalled InDesign and reinstalled, also deleting my preferences folders/files.

    I can select the data source and insert one field, but then clicking on anything else after the first field has been inserted causes the application to stop responding.

    I've attached a screenshot of the panels on the second screen for your reference - there are no panels on the primary screen.

    When displaying my panels on a second monitor using InDesign and then trying to begin a data merge the application crashes and becomes unresponsive.

    If I change the layout of the panels to one screen (the default layout) it works fine.

    I've uninstalled InDesign and reinstalled, also deleting my preferences folders/files.

    I can select the data source and insert one field, but then clicking on anything else after the first field has been inserted causes the application to stop responding.

    I've attached a screenshot of the panels on the second screen for your reference - there are no panels on… more

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    3 votes

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    5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

19. Can't scroll through pages in presentation mode

    2017.1 Release, 12.1.0.56 Build
    macOS Sierra version 10.12.6

    When I go to the presentation mode, I am not able to scroll through the pages. Whether i use the trackpad, arrow keys, or change the keyboard shortcuts.

    6 votes

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    7 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Hello All,
    There has to be a scenario in which the scrolling of the document is not working in presentation mode because, otherwise it is not reproducible at our end.
    I can observe that, pages do not scroll while making a vertical gesture on the mouse, but through other methods such as, click, arrow key pages can be scrolled easily.

    Are you able to scroll using clicks and arrow keys?
    Is it the case that, the issue is intermittent or only happens in a specific scenario?
    Also, let us know your machine details such its configuration, OS version and Id version

    This can help us to get to the bottom of the issue

    Thanks,
    Abhinav

20. PDF export with hyperlink incorrect when hyphenation is used in URL

    When hyphenation is used within the URL the link will become corrupted. Using PDF Export with option Hyperlink ON.
    CC2017.1 (build 12.1.0.56) Mac and Win.

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    4 votes

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    0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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