Bug details

Start freeze

When I start InDesign 2019 a pop-up appears that's white. After a while the Adobe logo appears and the loading icon. But that's it. No other menu entries are active
If I close the pop-up the programm closees

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David Spelman shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • David Spelman commented  ·   ·  Flag as inappropriate

    I downloaded the current version from your website in order to test it. As you know the test period runs for 7 days. I expected to see if the software fulfills my requiremts. I think the answer is obvious

  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

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