6504 results found

1. preferences update

   Preferences, templates, custom sizes, actions should be carried forward as standard. Having to reset everything every update is excruciating and a large waste of unnecessary time.

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2. Index Entry Crash

   Working in InDesign CC 2018. Revising a single chapter of 1300+ page book. InDesign CC 2018 crashes every time I try to create a new index entry. I've installed the BugFxes for Mac, deleted preferences, restarted machine, etc. Trying to create new index entry crashes each chapter even when working in each chapter individually. InDesign CC 2017 did not have this problem. Any assistance or suggestions are appreciated.

   3 votes

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   8 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.1.2(v15.1.2.226) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —

   Adobe InDesign Team

3. Publish Online thumbnail navigation has disappeared

   The cursor changes on hover and link works but the graphics are missing for forward and back.

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4. Issue with images not showing when searching in InDesign

   High Sierra InDesign 13.1 NAS File Server

   When trying to search my artwork folder (called Color Art) for items containign the word "steak" on my NAS to place an image in InDesign it comes up as if it was empty. If I then leave InDesign and do a search the "steak" images appear. Not having this search function has been crippling to my dept. eating up all sorts of time.

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   2 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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5. yesterday I updated InDesign Creative Cloud and now when I try to use cross-reference InDesign crashes. Please help me!!!

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

6. dictionary

   Dictionary does not use USA English. Settings are for USA but dictionary finds error in spelling of "labor" only accepting "labour"

   2 votes

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7. Variables not updating

   1. InDesign CC 2018 (though I have experienced this same problem over several versions)
   2. Random bug, so I can't really say what steps are required
   3. Variables should update to the data referenced by the variable
   4. The word "Variable" is substituted for the data
   5. Screen shot attached.

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   4 votes

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   5 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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8. mac crashes without warning

   InDesign CC2018 13.0.1
   mac os High Sierra 10.13.2

   My whole laptop restarts spontaneously when I perform a variety of random tasks in my 500 page book file in indesign, e.g. find & replace, opening the file…

   2 votes

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

9. InDesign 13.01x64 Crashes when a few images are linked in a document
   1 vote

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

10. Indesign not working with macOS High Sierra download

    My Adobe InDesign is showing blank window and no tools after downloading macOS High Sierra. Help?

    6 votes

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11. Font Weight Not Changing

    In the Character panel often it is not possible to change a font weight from Regular to Bold for example. I have to go in the font menu and select the font specifically.

    Also, in the character panel the menu to change weights does not change anymore when I select a different font. For example: Metropilis Black becomes Calibri Black (which does not exist).

    Clearing caches and trashing preferences does not help.

    Happens on different machines, Mac Pro at home and different iMacs at work / CC 2018 InDesign 13.01

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    3 votes

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    0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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12. When stepping an repeating

    Not really a bug, but would make more sense to put the dimensions before the number to step or have it default to a blank palette every time. If the values exceed the page then it automatically converts it back to the previous numbers. While it's an easy fix, it is still frustrating. Still, indd by far one of my faves of all time. Very artist friendly!

    3 votes

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    1 comment  ·  Print/Packaging  ·  Delete…  ·  Admin →
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13. styles don't export to pdf tags

    All my paragraph styles are set to automatic for export options. When I export to pdf 99.9% comes over as 'span' in the reading order structure, not what it is supposed to be.

    There is the occasional H3 for some reason on some versions exported. Appears totally random. None on attached sample.

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    9 votes

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    2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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14. Changing Font Family on Bullet Options causes my computer to immediately crash and logout?

    In the "Bullets and Numbering" section of the Paragraph Style Options, when I try to open the dropdown for Font Family, it seems to crash, and my computer acts like it logged out.

    Screen goes black, then shows the user login screen. When I log in, it's like my computer was shut down unexpectedly. All other application windows reappear but have to reload, like it was shut down, not just logged out.

    Why's this happenning?

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    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

15. InDesign crashes when mounting/updating another InDesign document with overset text

    InDesign Version: Adobe InDesign CC 13.0.1
    Operating System: macOS High Sierra version 10.13.2
    Computer: MacBook Pro (Retina, 15-inch, Mid 2015)

    Steps to reproduce the issue:
    1. Create a new document in InDesign with at least 3 pages.
    2. Make a textbox on one of the pages (e.g. page 1) and fill it with some text.
    3. Resize the textbox so that some text overset and preflight shows 1 error - overflowing text.
    4. Save and close the document
    5. Create a new InDesign document
    6. Place the InDesign file with the overflowing textbox in the new InDesign document (NOTE: You need to place the page which actually has the overflowing text). You should get an error message that the document you want to place is containing overflowing text. Click OK.
    7. Alt+Double Click / Opt+Double Click on the placed document in order to edit it.
    8. Do some edits in the document, e.g. duplicate the textbox with the overflowing text by holding ALT while moving it. Make sure that you still have overset text in the document.
    9. Save the document, and close it by clicking CMD+W or File->Close. This should automatically lead you back to the document where you placed the document, and InDesign should try to automatically update the placed document with the new content.

    Expected result:
    InDesign should update the contents of the placed InDesign document, and not crash, regardless of whether the placed InDesign document contains overset text or not.

    Actual result:
    In my case, InDesign crashes at the end of step 9 when trying to update the placed document containing overset text. I have attached a screenshot, in addition to the crash reports generated by Apple/Adobe at this time. InDesign shows the following error message (translated from Norwegian to English): "Error: Adobe InDesign is exiting. A serious error occured. Restart InDesign to restore work in any InDesign-documents that isn't archived." It also shows a dialog box which warns you about overset text on pages in the placed document.

    Extra notes and comments:
    If InDesign didn't crash in step 9, you can try to go to the "Links" panel and update the link to the placed document, if it didn't update automatically. In general you should also try placing and updating InDesign documents containing overset text into another InDesign document, and this error should occur eventually.

    In my experience InDesign crashes very often due to this error when using a workflow which requires mounting other InDesign documents, which might contain overset text accidentally. In the workflow that we use, this error is very devastating leading to InDesign crashing up to several times per day (or per hour) in certain periods.

    The error most consistently occurs when doing some changes in a document containing overset text, and then updating it in InDesign, as described in the steps to reproduce the error. However, the error has also occured when placing the document, not just while updating it.

    I have also experienced that this error occurs even when there just are some extra lines at the end of the textbox, so that text technically overflows, but no preflight error appears because the overflowing text is just empty lines/paragraphs. This makes the bug extra difficult to avoid, because the overflowing text could be in any textbox in the document, even though no error is showed.

    This error has occured consistently over several InDesign and OS versions, at least for several years, probably since the feature to place another InDesign document was introduced.

    InDesign Version: Adobe InDesign CC 13.0.1
    Operating System: macOS High Sierra version 10.13.2
    Computer: MacBook Pro (Retina, 15-inch, Mid 2015)

    Steps to reproduce the issue:
    1. Create a new document in InDesign with at least 3 pages.
    2. Make a textbox on one of the pages (e.g. page 1) and fill it with some text.
    3. Resize the textbox so that some text overset and preflight shows 1 error - overflowing text.
    4. Save and close the document
    5. Create a new InDesign document
    6. Place the InDesign file with the overflowing textbox in the new InDesign document (NOTE: You… more

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    4 votes

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know if the issue is resolved for you in InDesign 14.0.

    Thanks,
    Abhinav Kaushik
    InDesign Team

16. graphics change when scrolling

    1. Adobe InDesign 2018
    2. whenever I scroll through the spread the color fill in the graphics becomes distorted
    3. nothing should change
    4. all the fill colors in the text and graphics becomes distorted 5

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    2 votes

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    0 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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17. [Indesign CC 2018][BUG] Indesign crashes when using script to remove table row

    When using a javascript to remove a table row, Adobe Indesign crashes.
    This happens when a table has only 2 rows. The table contains a header row and your script tries to remove the only body row.

    2 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    We have been able to reproduce the issue and it is currently under investigation.

    Regards
    InDesign Team

18. crash font style

    Unfortunately, the Mac crashes when you want to create a new character format in Indesign. I deleted the default settings and restarted Indesign -Mac. But unfortunately that didn't help.

    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

19. Mouse lag when linking box and then drawing a new text box on a page

    I have a box of text, i click the link button on the bottom right of the test box to make a new box, the mouse is them slow and laggy while it is loaded up with text i then draw a new text box, the mouse then returns to normal speed.

    2 votes

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20. Slow lag time typing and generating raster image

    I have not had this problem before but there is about a 2 second lag on everything from typing to panning around. I have aerial images via PDFs linked into the file (5 of them) and I'm placing leaders and text on top. The document is only 5 pages and it's very frustrating-please help!

    4 votes

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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