7469 results found

1. Adding htmlItem then closing document crashes inDesign on Mac

   We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

   The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

   Here is the script code :

   var document = app.activeDocument;
   
   var sourcePageItem = document.allPageItems[0];

   sourcePageItem.htmlItems.add(
   
   document.activeLayer,
   
   LocationOptions.AT_END,
   
   sourcePageItem,
   
   {
   
   geometricBounds: sourcePageItem.geometricBounds,
   
   htmlContent: '<b>Hello</b>',
   
   }
   
   );

   document.close(SaveOptions.NO);

   other observations :

   -Doing a sourcePageItem.htmlItems[0].remove(); to remove the htmlItem after adding it doesn't change anything, so the problem comes from using the function htmlItems.add() and not having an htmlItem in the document.
   -Delaying the close by using $.sleep(5000) before fix the crash, but we can't rely on it as the delay needed increase with the number of htmlItems added and it might be different from a computer to another due to performances.
   -Saving the document or not doesn't change anything

   I've added my clean document with just a rectangle frame, the script and the crash report on this url : https://we.tl/t-uFpX658s0o since we can't add an indeed file to the post

   If there is no way to fix it, do you have an idea to get around this inDesign bug ?

   We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

   The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

   Here is the script… more

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting the issue. We are reviewing it

   -InDesign Team

2. Workspace not loading correctly

   I use multiple screens on my Mac running 10.13.6 OS.
   I continually loose one of my palette sets from view. When I load my custom workplace the character \ paragraph / etc appear as I have saved them, but this randomly disappears - if I go to window and select character the spinning wheel tales 10 - 15 seconds to load up the pallet again and all is Ok for a while, then it disappears again - Tried saving a new workspace many times but always same thin happens - this is only happening after the last update.
   Running ID 14.0

   I use multiple screens on my Mac running 10.13.6 OS.
   I continually loose one of my palette sets from view. When I load my custom workplace the character \ paragraph / etc appear as I have saved them, but this randomly disappears - if I go to window and select character the spinning wheel tales 10 - 15 seconds to load up the pallet again and all is Ok for a while, then it disappears again - Tried saving a new workspace many times but always same thin happens - this is only happening after the last update.
   Running ID… more

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   0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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3. Can't press 'Done' in Adobe Comp after adding columns and guides

   If I go to settings, add guides, I will not be able to get out of the settings as the done button does not work

   Worked with support and they are saying it is not a bug, but offered no further steps other than posting here

   Case ADB-7060282-R3X8

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4. Applying a negative vertical scale actually increases item's height (and display wrong value)

   Just noticed that while you try to apply a negative vertical scale, item is actually enlarged in height. Also the vertical scale shows wrong value (says -100 instead of -125%)
   In my case, tried to apply -125% vertical scale

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5. Adobe Fonts wont load

   Hello,

   While creating a document I was trying to discover a new font. I clicked Fonts > Find More and where a list of adobe fonts usually pops up, I got nothing. I tried creating a new text box, signing in and out of adobe, and closing / opening the document.

   Attached please find a screen grab of the issue.

   I'd love an assist if possible.

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6. workspace's features (such as scroll down button and scroll sides, as well as page jump using pages tab) now showing

   I'm using InCopy on Mac, and the bottom features are hidden.
   I'm also using InCopy on my PC and it works fine. All the bottom are shown correctly.
   Before 2019, it only happened when I opened Assignments panel, which hid last couple assignments from the pane and I couldn't scroll down any further to reveal it.
   But now, it's happening on the bottom pane universally(?).
   Does anyone else having similar issues?

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7. Indesign CS5 Extended crashes while launching

   https://pastebin.com/HecDn9ag

   I hope someone can help me here, as I couldn't find a solution in other threads. I run CS on Mac OS X 10.9.5. All other programs run fine, except InDesign.

   All help is much appreciated!

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   4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

8. Proportional Scaling Using Shift Button Not Working

   In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

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   280 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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   Resolved For User  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while; we really appreciate your support!

   Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

   For now I request you to follow the below provided KB doc for the quick workaround of the problem.
   https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

   In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

   Regards,
   Abhinav Kaushik
   InDesign Team

9. windows 10 - paste number from clipboard history into X/Y-object coordinates

   How to repeat the issue:

   1. Activate Clipboard history in windows settings (win 10)
   2. Copy a random number to your clipboard (my testnumber "-2,375")
   3. Create a new document and place a rectangle (or random object) on your page
   4. Select the object and click (focus) in the field for the y-coordinates
   5. hit "windows+V" to open your clipboard history (must be activated in the settings)
   6. Click on your previous copied number.

   6-Bug. The number has been pasted two times in the y-coordinates field.

   Test system:
   - Win 10 pro (1809)
   - current Indesign CC version (how to check the actual version?)

   By the way, if you try the clipboard history in a text field in inDesign, it works totally fine.

   Thanks for your help.

   How to repeat the issue:

   1. Activate Clipboard history in windows settings (win 10)
   2. Copy a random number to your clipboard (my testnumber "-2,375")
   3. Create a new document and place a rectangle (or random object) on your page
   4. Select the object and click (focus) in the field for the y-coordinates
   5. hit "windows+V" to open your clipboard history (must be activated in the settings)
   6. Click on your previous copied number.

   6-Bug. The number has been pasted two times in the y-coordinates field.

   Test system:
   - Win 10 pro (1809)
   - current Indesign CC version (how to check the actual version?)

   By the… more

   2 votes

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   1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting the issue.
   We are reviewing it

   -InDesign Team

10. When moving object or multiple objects with arrow keys odd results, sometimes scale, sometimes alignment, sometimes jumps pages

    Mac OS - Updated version of InDesign CC

    Too many to list but here are a few.

    Nudge object with arrow keys, the height but not the width changes
    Nudge multiple objects, one changes alignment
    Click and drag to select object, jumps pages down in the doc
    Moving object with mouse, jumps around the page
    Placing image by drag and drop screen jumps around
    Selecting Text , jumps around screen

    I have videos of all these but they are too large to post apparently.

    These are a small list of issues, i get crazy things constantly, this is the buggiest InDesign has ever been for me, been using it for over 10 years recently updated to this brand new mac and nothing but bugs.

    Mac OS - Updated version of InDesign CC

    Too many to list but here are a few.

    Nudge object with arrow keys, the height but not the width changes
    Nudge multiple objects, one changes alignment
    Click and drag to select object, jumps pages down in the doc
    Moving object with mouse, jumps around the page
    Placing image by drag and drop screen jumps around
    Selecting Text , jumps around screen

    I have videos of all these but they are too large to post apparently.

    These are a small list of issues, i get crazy things constantly, this is the buggiest… more

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11. reorder print presets

    Add ability to reorder print presets, either by drag and drop or alpha or latest.
    Can reoder now with keystrokes from file menu, but that doesn't work in the print dialog box.

    2 votes

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    0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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12. PRINTING ISSUE

    PRINTING ISSUE

    printing to my desktop epson, from indesign made my file enlarge by 1-2%, same my file as pdf from acrobat prints at precisely 100%.
    I want to print from indesign and have it be exactly the size I made it, not have to make a pdf and print from there. thanks.

    ID v 14.0.2

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    1 comment  ·  Print/Packaging  ·  Delete…  ·  Admin →
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13. Windows #@$!*&%^((@@)):[[

    Hello to the Adobe InDesign Geniuses! I write this with a heavy heart, I have been a mac holdout/Windows Defender when it comes to Adobe products (Photoshop) since the Mid 1990's If I had to guess, 1995 or 1996. I LOVE Adobe Products and have a huge distaste for Mac. I am reaching a breaking point with Windows, they are trying to make an OS SOOO much more and constantly causing problems, I just had to re install windows on 5 computers due to the latest update that I have yet to have one Windows tech support expert agree as to what the actual problem was, if there really was a problem with any windows patch..... I am seriously considering looking into a Chromebook. The only reason I have not jumped is.... No Photoshop, InDesign, Illustrator, Premiere Pro etc... I know Adobe has started to make some apps available on Android/Chrome OS, is there any hope of a full Suite? If so, any clues as to when? Thank you!

    Hello to the Adobe InDesign Geniuses! I write this with a heavy heart, I have been a mac holdout/Windows Defender when it comes to Adobe products (Photoshop) since the Mid 1990's If I had to guess, 1995 or 1996. I LOVE Adobe Products and have a huge distaste for Mac. I am reaching a breaking point with Windows, they are trying to make an OS SOOO much more and constantly causing problems, I just had to re install windows on 5 computers due to the latest update that I have yet to have one Windows tech support expert agree as… more

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14. Glitchy PNG Export

    Trying to export a PNG at 72dpi (600 x 175px) but it continues to save the ends of the png in a glitch that resembles a TV screen that's broken (cant attach file btw, i keep getting a Paperclip::Errors::NotIdentifiedByImageMagickError)

    my mac and all apps are up to date btw.

    thank you in advance for any help!

    2 votes

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    0 comments  ·  PNG/JPEG/EPS Export  ·  Delete…  ·  Admin →
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15. Bad PDF Export to x1a with indd placed in InDesign

    • problem in InDesign CC2019 / macOS 10.14.3, 10.13.9
    • no problem with previous InDesign versions (on 10.13 systems)

    Sometimes i use InDesign document (page) placed into another InDesign document (because more work with some pages and reuse them in more documents). If these placed Indd documents contains RGB images with transparencies (like transparency in PSD files, or transparency effects applied to flat images in InDesign), these images are exported very bad, highly desaturated. But only when export to PDF X1a (required by our printer, i use profile "ISO Coated v2 300% (ECI)" in all indd). No problem when exporting to higher PDF versions like X-4 (even with Colour Conversion set to "Convert to Destination (Preserve Numbers)").

    Now i solve this by exporting to PDF X-4 and use this PDF instead of direct indd placing to main document, but this is another step (was more practical use indd in indd, and when changes required, just "Edit original" and save, now are more steps needed like find original indd document in Finder and update PDF for update in main document).

    I also tried export main document as X-4 and then flat this in Acrobat using Preflight, but have not found option to use "ISO Coated v2 300% (ECI)" profile and also it took long time (and crashed Acrobat).

    Please, is it possible to fix InDesign 2019 for proper x1a PDF export (with placed indd documents with transparent rgb images)? It worked OK in older InDesign.

    • problem in InDesign CC2019 / macOS 10.14.3, 10.13.9
    • no problem with previous InDesign versions (on 10.13 systems)

    Sometimes i use InDesign document (page) placed into another InDesign document (because more work with some pages and reuse them in more documents). If these placed Indd documents contains RGB images with transparencies (like transparency in PSD files, or transparency effects applied to flat images in InDesign), these images are exported very bad, highly desaturated. But only when export to PDF X1a (required by our printer, i use profile "ISO Coated v2 300% (ECI)" in all indd). No problem when exporting to higher… more

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    3 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please can you share the sample InDesign files that can help me reproduce the issue at amaarora@adobe.com?
    Please do add a small video illustrating the bug

    Thanks,
    Aman

16. Copying a page: Wrong position

    When making a copy of a page, for example a copy of page 1, the new copy lands on a wrong position in the page palette.
    1. Click and drag page 1 in the page palette while holding the alt-key. Then move mouse to the right, until a line appears between pages 1 and 2.
    2. Releasing the mouse button should result in a copy of page 1 between the original page 1 and 2. All subsequent page numbers should increase by 1.
    3. Instead of landing on position 2, the copied page appears on position 3.

    This issue has surfaced since the version before the latest.

    System: Windows 10, Adobe Indesign 14.0.1 with all updates.

    When making a copy of a page, for example a copy of page 1, the new copy lands on a wrong position in the page palette.
    1. Click and drag page 1 in the page palette while holding the alt-key. Then move mouse to the right, until a line appears between pages 1 and 2.
    2. Releasing the mouse button should result in a copy of page 1 between the original page 1 and 2. All subsequent page numbers should increase by 1.
    3. Instead of landing on position 2, the copied page appears on position 3.

    This issue has… more

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    2 votes

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    5 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We have released InDesign CC2019.0.2 with lot of bug fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face this issue even after updating, please provide more information to santalwa@adobe.com –
    • Reproducible Steps – What were you doing when you encountered the issue in InDesign?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Adobe InDesign Team

17. raccourcis clavier

    illustrator 14.0.2
    régulièrement les raccourcis clavier ne fonctionnent plus (exemple : command O etc.) il faut aller dans edition > raccourcis claviers pour resélectionner les raccourcis. ensuite cela refonctionne, jusqu'au prochain bug.

    3 votes

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18. InDesign False Ligatures Bug

    InDesign sometimes, seemingly randomly, replaces pairs such as hn, il, io, sy, ek, etc. with completely wrong glyph, such as accented Y, U, etc., when regular Ligature setting is applied. This has been a problem since CS5 and we recently had it occur in CC2015, so it is still there. Affected fonts have been many over the years, including licensed Adobe fonts. Fonts can be Open Type or PostScript. Language setting can be English US, UK, or seemingly anything else. The only thing that works to avoid it is to turn off Ligatures which is generally unacceptable, so the only workaround is a targeted GREP style to apply ligatures to only the pairs that should have them for that file. This is a long-standing problem which has been reported in forums various times and needs to be addressed. There is no sure fire way to reproduce the bug. Only thing that sometimes works is to brute force load/unload fonts until the problem occurs. It seems that once the problem occurs the first time it may then become more frequent on that computer. I know someone who has even seen the effects of this problem in printed material (i.e., in a book they were reading).

    InDesign sometimes, seemingly randomly, replaces pairs such as hn, il, io, sy, ek, etc. with completely wrong glyph, such as accented Y, U, etc., when regular Ligature setting is applied. This has been a problem since CS5 and we recently had it occur in CC2015, so it is still there. Affected fonts have been many over the years, including licensed Adobe fonts. Fonts can be Open Type or PostScript. Language setting can be English US, UK, or seemingly anything else. The only thing that works to avoid it is to turn off Ligatures which is generally unacceptable, so the only… more

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    15 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  amaarora responded

    Hi,
    We are unable to reproduce the issue in-house.

    In case you have some consistent steps to reproduce the issue from scratch, please feel free to send a mail at amaarora@adobe.com or start a new thread on this portal

    Thanks

19. Inside, Outside, Upside Down

    InDesign 14.0.2 (and earlier)

    In File > New, the Bottom Margin is in the upper right and the Inside Margin is in the lower left.

    In File > Document Setup, these two controls are reversed. The Bottom Margin is in the lower left and the Inside Margin is now in the upper right.

    File > Edit Document Presets matches File Document Setup.

    Please make the positions of these four controls consistent every place they appear.

    ~ Jane Edwards

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20. PDF-export: Small images (icons) seem corrupt on right side when compression is on

    Indesign: 14.0.2. x64
    Acrobat: 2019.010.20100

    Win 10 pro x64, 1809 up to date

    So small images look strange and you can see they appear corrupt on the right side. In the last 15 years I have never experienced an issue like this so I would like to know if this is an ordinary behaviour which I ran into by chance or bad luck.

    The used image is a scaled down image of a rather small photoshop-file.

    At first I thought my guides might cut the images, but they don´t. I worked on the .PSD file, I increased the size of the image containers/frames, which took me over an hour of wasted time and thus: money - before I realized the PDF-export might be the problem.
    A regular day of work with Adobe apps I guess. grml.

    But: it might be a regular behaviour caused by the combination of file and the way the recompression works.

    Image bug1 shows what it looks like in the indesign doc, as u can see with enlarged outer frame box.
    Image bug2 shows what it looks like after PDF export. You can see it is not right when printed too, so it is not a bug of representation.
    Image bug3 shows the PDF settings I use since I can think of for print files.

    Sorry I can´t show larger images as I am not allowed to show content by contract.

    Unfortunately I have no time to try multiple scenarios or (compression) settings so in this case we just deal with a bigger file size.

    Thanks for your time and maybe feedback!

    Indesign: 14.0.2. x64
    Acrobat: 2019.010.20100

    Win 10 pro x64, 1809 up to date

    So small images look strange and you can see they appear corrupt on the right side. In the last 15 years I have never experienced an issue like this so I would like to know if this is an ordinary behaviour which I ran into by chance or bad luck.

    The used image is a scaled down image of a rather small photoshop-file.

    At first I thought my guides might cut the images, but they don´t. I worked on the .PSD file, I increased the size of… more

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    2 comments  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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