855 results found

1. Font baseline grid

   The baseline grid start value for Open Sans is different if the font is used from Adobe than if it's used from Google.
   This results in changes in layout which is very annoying. Also, when telling indesign to fit the box to text, the box is unnecessary larger at the top.
   Before the 17.0 InDesign update that wasn't the case.

   Someone else complained about this in November - https://community.adobe.com/t5/indesign-discussions/text-boxes-need-to-be-enlarged-after-update/m-p/... - the issue there is marked as solved, but it wasn't solved actually.

   The issue started with 17.0, actually i was really hoping it would have been addresses in this recent 17.1, update, but unfortunately it wasn't fixed.

   Someone voiced this earlier as well, it's not only about one font, it's about different google fonts, which I was using. We have a lot of documents which we share inbetween us and from the beginning we used the google font and we never had a problem. only after a recent update it started and it's quite a hassle to change all fonts in all documents now... also, some people experience it the other way on PC's - the adobe font version triggers the baseline shift, so that is not an option either.

   could you please fix this?

   thank you!

   The baseline grid start value for Open Sans is different if the font is used from Adobe than if it's used from Google.
   This results in changes in layout which is very annoying. Also, when telling indesign to fit the box to text, the box is unnecessary larger at the top.
   Before the 17.0 InDesign update that wasn't the case.

   Someone else complained about this in November - https://community.adobe.com/t5/indesign-discussions/text-boxes-need-to-be-enlarged-after-update/m-p/... - the issue there is marked as solved, but it wasn't solved actually.

   The issue started with 17.0, actually i was really hoping it would have been addresses in this… more

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2. InDesign hyperlink testing swamps my website and triggers my site's denial-of-service-attack banning on my IP

   InDesign does checking of hyperlinks to see if they are valid and indicates the result in the hyperlinks list with a green dot (good) or a red dot (bad).

   The problem is my document has 500+ hyperlinks to my website and when Adobe tests these hyperlinks (when I open up the hyperlinks list dialog), it swamps my website with hundreds of hyperlink hits all at once and triggers the denial-of-service-attack IP banning code on my website.

   The end result is any time I'm editing hyperlinks in my Adobe InDesign document, I get banned from my website! When I check the server logs, it shows the source being an Adobe app at my IP -- which is InDesign of course.

   You need to add an option in the InDesign settings to throttle hyperlink testing by adding a delay between each link test ping. Default it to zero but let the user set a value in milliseconds to delay each test ping. Adding 1000 milliseconds would make each test ping get fired at one second intervals, for instance. Allow a max of 360,000 milliseconds, which is 6 minutes delay between pings.

   Your programmers need to keep in mind not everyone has a half-dozen hyperlinks in their documents. Get them to think through what happens in hyperlink testing if the document has 1000 hyperlinks in it, all deep links to pages on a single website -- and they will realize what a monster they've created by not allowing a user-specified per link test delay value.

   InDesign does checking of hyperlinks to see if they are valid and indicates the result in the hyperlinks list with a green dot (good) or a red dot (bad).

   The problem is my document has 500+ hyperlinks to my website and when Adobe tests these hyperlinks (when I open up the hyperlinks list dialog), it swamps my website with hundreds of hyperlink hits all at once and triggers the denial-of-service-attack IP banning code on my website.

   The end result is any time I'm editing hyperlinks in my Adobe InDesign document, I get banned from my website! When I check the… more

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3. pen tool

   When modifying a container box by adding points with the pen tool, the points wont select individually and the pen changes to the hand tool and will only select the object in the container. At first I thought it might be my Wacom, but the mouse also will not select points as (option pen) or using the point selection tool.

   At the same time when trying to clip an object set to transparency, so an object below can be seen so I can clip around it. The object becomes opaque making the task impossible.

   I am running a the latest updates available an my OS is current with Mojave's latest update.

   Indesign has become unusably slow and I spend 5 times more time watching the beachball of death than getting anything done. My clients don't care, they only know I'm not getting their work done. After 25+ years as a hardcore Adobe Fan, I'm beginning to lose faith, and have had to look at other software for solutions for my company.

   Currently there are almost 1400 serious bugs listed for the current release of Indesign alone listed on the Adobe site. With a constant stream of updates adding more bugs before addressing the existing issues. If this is considered acceptable by Adobe for the sake of my clients and business I must look for other solutions. I'm not a new user. Far from it, and serious bugs making Adobe products unusable for days, and weeks on end has become the norm and not the exception.

   I don't need you programs to "Wipe my Butt" for me, I just need them to work like they used to. When the cloud goes down. Everyone goes down. More care is necessary before a new release.

   Sorry for the harsh words, but in '94 I was an original Beta Tester for PS3 and still have my original copy. I love Adobe!!! Please don't force me to go back to CS6.

   Thanks,
   Rich

   When modifying a container box by adding points with the pen tool, the points wont select individually and the pen changes to the hand tool and will only select the object in the container. At first I thought it might be my Wacom, but the mouse also will not select points as (option pen) or using the point selection tool.

   At the same time when trying to clip an object set to transparency, so an object below can be seen so I can clip around it. The object becomes opaque making the task impossible.

   I am running a the latest… more

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4. Critical Request: Disable Mandatory “Save As New Document” Behavior in Latest InDesign Versions

   Dear Adobe InDesign Team,

   Since the introduction of the most recent InDesign update (version 19.x and onward), our team has experienced a disruptive new behavior: InDesign frequently requires us to save working documents under a new name, even when opening files that have not changed location, permissions, or ownership.

   This behavior appears arbitrary and is not user-configurable. It breaks a long-standing professional workflow and creates significant confusion due to the unnecessary proliferation of duplicate file versions. As a result, our team faces increased risk of:
   • Publishing or sending incorrect versions of documents to clients
   • Compromising file version control and internal quality checks
   • Reputation damage and even liability exposure due to avoidable errors

   We must emphasize that this behavior was not present in earlier versions of InDesign, and there has never been a need to “Save As” files repeatedly for the exact same document on the same workstation by the same user. While we understand that metadata integrity or compatibility might be the intended reason, Adobe must allow professionals to disable this mechanism.

   Please provide an option in Preferences that gives users control over whether InDesign enforces this “Save As New” behavior. This should be a user-side decision — not a forced system behavior.

   Until then, this issue undermines our ability to deliver reliable, efficient, and professional publishing services.

   Sincerely,

   Dear Adobe InDesign Team,

   Since the introduction of the most recent InDesign update (version 19.x and onward), our team has experienced a disruptive new behavior: InDesign frequently requires us to save working documents under a new name, even when opening files that have not changed location, permissions, or ownership.

   This behavior appears arbitrary and is not user-configurable. It breaks a long-standing professional workflow and creates significant confusion due to the unnecessary proliferation of duplicate file versions. As a result, our team faces increased risk of:
   • Publishing or sending incorrect versions of documents to clients
   • Compromising file version control… more

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5. Use of tab key is inserting unwanted numerals into line of copy instead of tab

   When working in InDesign v 14.0.3 x64 on my PC, I've encountered a new problem when trying to align text in a bulleted list using the "tab" key.

   After keying in the text in my list, I create alignment by first inserting tabs using the Type > Tabs command, and then using the "Tab" key on my keyboard to align second and third lines of text. Lately, when I move my cursor down to the second line of text and attempt to use the tab key to align the text with the tab I set in the line above, InDesign inserts the numeral "1" on the line (see attached screenshot, where I've marked the numeral with a red circle).

   No matter what I try, I cannot get it to stop inserting the numeral 1 in the line. I've even tried re-setting the tab, to no avail. I've saved the file, closed all applications, re-started my computer and attempted to update InDesign via Creative Cloud, but nothing solves the problem.

   The only option I have to align items in my bulleted list is to insert a soft break (Shift + Enter) and use the space bar to move the line of copy to the right incrementally. Unfortunately, this does not offer perfect alignment.

   Can you please help?

   When working in InDesign v 14.0.3 x64 on my PC, I've encountered a new problem when trying to align text in a bulleted list using the "tab" key.

   After keying in the text in my list, I create alignment by first inserting tabs using the Type > Tabs command, and then using the "Tab" key on my keyboard to align second and third lines of text. Lately, when I move my cursor down to the second line of text and attempt to use the tab key to align the text with the tab I set in the line above, InDesign… more

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6. InDesign 18.5 saving/exporting/packaging/importing location behavior

   The way Indesign navigates folders has become very inconsistent and is creating a lot of extra work. For the most part, they are not defined by the files themselves nor InDesign (historically it has been one of those two).
   Now it is defined by the specific tool which is taking a lot of time extra navigating when switching between multiple projects or clients, and makes it very easy for files to end up in the wrong places. Below is a list of the how each tool is navigating.

   File Save As:
   a. New File: Last folder Indesign save to by any file
   b. Existing indd file: The Files current location
   c. Existing idml file: Last folder Indesign save to by any file (not it’s current location)

   Export:
   a. Same as file
   
   b. Once anything is exported in any folder not the same as the file, it exports to the file’s last export location
   If copying a file: Save As resets it the export option to a. Duplicating with finder or packaging the file does not.
   C. If a new file has never been saved, it will follow the export rules of the last file InDesign used

   Package: Last folder Indesign packaged to by any file.
   Place: Last folder Indesign placed from by any file.
   Relink: Last folder Indesign relinked from by any file
   Data Merge Source: Uses export to define
   Load Styles: Last folder Indesign loaded a style from
   Import PDF Comments: Last folder Indesign attempted to place comments from, even if unsuccessful.

   I am using InDesign 18.5 / Ventura 13.5.2 but behaved this was on Big Sur too

   The way Indesign navigates folders has become very inconsistent and is creating a lot of extra work. For the most part, they are not defined by the files themselves nor InDesign (historically it has been one of those two).
   Now it is defined by the specific tool which is taking a lot of time extra navigating when switching between multiple projects or clients, and makes it very easy for files to end up in the wrong places. Below is a list of the how each tool is navigating.

   File Save As:
   a. New File: Last folder Indesign save to by… more

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7. Bug with paragraph borders across multiple textboxes.

   1. Version of Adobe InDesign, InCopy or InDesign Server
      17.0.1 x64

   2. Steps to reproduce the issues
      Link some textboxes, fill boxes with text, and apply a paragraph border to all (or a large amount) of the text.

   3. Expected result
      If "Display Border if Paragraph Splits Across Frames/Columns" is unchecked, there should be no paragraph border from one column to the next regardless of whether or not a paragraph concludes at the bottom of the textbox.

   4. Actual result
      If a paragraph begins on one textbox and concludes on the next textbox, everything works as it should. However, if a paragraph finishes at the end of a textbox, it will display a line border at the bottom regardless of whether or not the next paragraph in the next textbox has the same border settings.

   5. Test file, screenshot, video or GIF capturing the issue (optional)
      Left, this textbox has a border, even though the following paragraph has the same settings and should therefore merge. Right, the textbox displays correctly, because the paragraph continues from one box to the next.

   There is also a bug within this bug, which I mentioned here https://community.adobe.com/t5/indesign-discussions/don-t-display-border-if-consecutive-borders-splits-accross-frames-columns/m-p/13326155#M501200 but let's fix the bug first, and fix the bug in the bug later.

   1. Version of Adobe InDesign, InCopy or InDesign Server
      17.0.1 x64

   2. Steps to reproduce the issues
      Link some textboxes, fill boxes with text, and apply a paragraph border to all (or a large amount) of the text.

   3. Expected result
      If "Display Border if Paragraph Splits Across Frames/Columns" is unchecked, there should be no paragraph border from one column to the next regardless of whether or not a paragraph concludes at the bottom of the textbox.

   4. Actual result
      If a paragraph begins on one textbox and concludes on the next textbox, everything works as it should. However, if a paragraph finishes at… more

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8. GDI Handles

   Indesign 19.5 x64 does not cleanup GDI Handles on Windows 10 build 19045.4529, version 22H2.

   This only occurs when the feature 'Turn on Overprint Preview' is enabled, and you start scrolling. When you disable that feature, you can scroll again without the GDI Handles being hogged by Indesign. The handles rae, after the feature is disabled, not released.

   A 28 page project, and a scroll up and down trough the project, costed me almost 600 GDI handles, and when I'm at 10.000, Windows just stops serving new ones and Indesign will crash.

   Expected outcome: GDI Handles do either not increase upon scrolling within the 'Overprint preview' function, or they are released once I disable the feature.

   Currect outcome: GDI handles are held by the Indesign.exe process, up and until the 10.000 counter, with as a result that InDesign becomes unresponsive to the Operating System, debuggers cannot be attached anymore and the only option is to just kill it.

   I've recorded my steps and included screenshots of the GDI Handles counter being aggressively moving up when I'm scrolling. However, it is in a ZIP file as how Windows serves them. This is the public link to the file in my Google Drive. It will be there for a few months, then I'll remove it, so please get it before then.
   https://drive.google.com/file/d/1Odb4mlwmdcltkWK0omnpsmPRRm3bkOSe/view?usp=sharing

   If there are any questions of if you do ned more information, please reach out. And let me know when this is fixed.

   Indesign 19.5 x64 does not cleanup GDI Handles on Windows 10 build 19045.4529, version 22H2.

   This only occurs when the feature 'Turn on Overprint Preview' is enabled, and you start scrolling. When you disable that feature, you can scroll again without the GDI Handles being hogged by Indesign. The handles rae, after the feature is disabled, not released.

   A 28 page project, and a scroll up and down trough the project, costed me almost 600 GDI handles, and when I'm at 10.000, Windows just stops serving new ones and Indesign will crash.

   Expected outcome: GDI Handles do either not increase… more

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9. Dropshadow > Size is limited to 0-144 points within scripting but you can enter higher numbers manually 0-1000 points

   My understanding is indesign dropshadow effect needs to be updated for the option: size within the dropshadow panel to be able to accept 0 - 1000 points for scripts. You can input higher numbers within the size by doing it manually but not with scripts for whatever reason. It will only accepts 0-144 point or 2 inches within the code.

   1. Indesign CC 2025
   2. Run the attached script a 100 in height image and you'll get the error.
   3. On the dropshadow applied to have the distance 5.0 in and size 5.0
   4. Distance: 5.0 in and Size: 0.0694 in
   5. Script attached.

   I have a script to automatically apply dropshadows and we have a formula where we take the height of the image and multiply that by 5% which gets placed in the Distance and Size. This works for smaller images but when there are larger images the number it puts into the distance works but the size seems to be limited to 2 inches. But if I do it manually it can go up to 13.8889″
   for the size

   I get this error: ERROR in applyDropShadow: Error: Invalid value for set property ‘size’. Expected Unit (0 - 144 points), but received “5.0 in”. 13.8889 in = 1000 points

   //@target "indesign"
   //@targetengine "session"

   function isValidObject(obj) {
   try {
   return obj && obj.isValid;
   } catch (e) {
   return false;
   }
   }

   function applyDropShadowByHeightInInches(obj) {
   if (!isValidObject(obj)) return;

   var doc = app.activeDocument;
   var originalH = doc.viewPreferences.horizontalMeasurementUnits;
   var originalV = doc.viewPreferences.verticalMeasurementUnits;
   
   try {
       // Switch the document to inches.
       doc.viewPreferences.horizontalMeasurementUnits = MeasurementUnits.INCHES;
       doc.viewPreferences.verticalMeasurementUnits   = MeasurementUnits.INCHES;
   
       // geometricBounds => [y1, x1, y2, x2] in INCHES now.
       var bounds = obj.geometricBounds; 
       var heightInches = Math.abs(bounds[2] - bounds[0]); // bottom - top
   
       // 5% of height in inches
       var dropShadowInches = heightInches * 0.05;
   
       // Apply the drop shadow
       var ds = obj.transparencySettings.dropShadowSettings;
       ds.mode     = ShadowMode.DROP;
       ds.angle    = 120;                 // Static angle
       ds.distance = dropShadowInches;    // in inches
       ds.size     = dropShadowInches;    // same as distance
       ds.opacity  = 35;                  // example opacity
       ds.noise    = 2.5;                 // example noise %
       ds.xOffset  = 0;
       ds.yOffset  = 0;
       ds.spread   = 0;
   
   } catch (e) {
       $.writeln("Error applying shadow: " + e);
   } finally {
       // Restore original measurement units
       doc.viewPreferences.horizontalMeasurementUnits = originalH;
       doc.viewPreferences.verticalMeasurementUnits   = originalV;
   }
   

   }

   function main() {
   if (app.documents.length === 0) {
   alert("No open documents.");
   return;
   }

   var doc = app.activeDocument;
   if (!isValidObject(doc)) {
       alert("Active document not valid.");
       return;
   }
   if (app.selection.length === 0) {
       alert("No objects selected.");
       return;
   }
   
   var count = 0;
   for (var i = 0; i < app.selection.length; i++) {
       var obj = app.selection[i];
       if (isValidObject(obj)) {
           applyDropShadowByHeightInInches(obj);
           count++;
       }
   }
   alert("Drop shadow applied to " + count + " object(s).");
   

   }

   main();

   My understanding is indesign dropshadow effect needs to be updated for the option: size within the dropshadow panel to be able to accept 0 - 1000 points for scripts. You can input higher numbers within the size by doing it manually but not with scripts for whatever reason. It will only accepts 0-144 point or 2 inches within the code.

   1. Indesign CC 2025
   2. Run the attached script a 100 in height image and you'll get the error.
   3. On the dropshadow applied to have the distance 5.0 in and size 5.0
   4. Distance: 5.0 in and Size: 0.0694 in
   5. Script attached.

   I… more

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10. After typing values in dialogue boxes, InDesign list panels unusable + Mouse click outside InDesign window not working

    Hi all,
    I have a persistent issue with scrolling some InDesign panel lists such as swatches, font list, font weight.
    After I type any set value on a dialogue box (like font size, transparency, color tone, font spacing etc), some fundamental InDesign panels become unusable: list elements (swatches, fonts etc) slip away from mouse selection like they were anchored to cursor.
    Mouse click outside InDesign window to desktop or other apps also doesn't work.
    Functionality can be restored only by pressing Ctrl+Alt+Canc and then Esc.

    I attach a sample video of the issue:
    1. two panels working correctly (Font panel and Swatches panel);
    2. typing of a random value on a random box (not important which box, the issue appears after any keyboard entering on any dialogue box);
    3. the same panels not working anymore (in the video I am only moving the cursor over them, without pressing any mouse button).

    More details about malfunctioning:

    • Paragraph/Font Style panel list, Glyphs list, Layers/Pages/Links panel lists work correctly.

    • If I set a Font/Paragraph Style: font scrolling and selection on Style Option window works, whereas swatch scrolling and selection has the same issue shown on the attached video.

    I already tried to delete InDesign cache and I also restored default InDesign preferences, but issue recurs.
    I think there could be a conflict between InDesign and hardware/OS settings, here details:

    InDesign version: 18.2.1 (+ ANY earlier CC version. I had identical issues on all previous versions on this pc).
    OS: Windows 10 x64, all updates installed
    PC model: Dell XPS-15 7590
    GPU: NVIDIA GeForce GTX 1650
    Mouse model: Dell WM615 (Bluetooth), drivers updated to last version.

    Thank you

    Hi all,
    I have a persistent issue with scrolling some InDesign panel lists such as swatches, font list, font weight.
    After I type any set value on a dialogue box (like font size, transparency, color tone, font spacing etc), some fundamental InDesign panels become unusable: list elements (swatches, fonts etc) slip away from mouse selection like they were anchored to cursor.
    Mouse click outside InDesign window to desktop or other apps also doesn't work.
    Functionality can be restored only by pressing Ctrl+Alt+Canc and then Esc.

    I attach a sample video of the issue:
    1. two panels working correctly (Font panel… more

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11. Hilfe - PDF in deutsch

    Sehr geehrte Damen und Herren,

    meine Meldung an den Support wurde sofort bearbeitet. Leider kamen wir auf das Ergebnis, dass die Hilfe - PDF leider nicht auf u.a. "deutsch" vorgehalten wird.

    Vom Support konnte ich direkt die links bekommen, diese waren alle nur in englisch erhältlich.

    Mein Problem,...
    da wir eine JVA sind und die Strafgefangenen keinen Internetzugang haben, kann ich diesen, zur Optimierung ihres Wissens, keine Literatur an die Hand geben die im Internet vorgehalten wird.

    Wir benötigen die Hilfe-PDF in deutsch für folgende Programme:
    - Indesign
    - Photoshop
    - Illustrator
    Vielleicht gibt es ja in Zukunft eine Lösung für diese Problem.

    Weiter habe ich Ihnen noch unseren Mailverlauf aufgeführt.

    Ich danke Ihnen und wünsche ein schönes Wochenende.

    Sehr geehrte/r JAN MOHR,

    E-001348721 wartet auf Ihre Antwort. Bitte antworten Sie auf Ihren Fall, indem Sie unten auf die Fall-ID klicken.
    Der letzte Kommentar zu dem Fall war:
    • Letzter Kommentar:Sehr geehrter Herr Mohr,

    vielen Dank, dass Sie den Adobe-Enterprise-Kundendienst bezüglich Ihrer Anfrage zu "Tutorials offline ansehen" kontaktiert haben.
    Ich habe von Ihnen, auf meine letzte Kontaktaufnahme mit Ihnen, noch keine Rückmeldung erhalten.

    "Wie von Ihnen gewünscht sende ich Ihnen den Link für die Hilfs- PDFs nochmals per Email zu. Sollte sich der Text nicht in deutscher Sprache öffnen, scrallen sie bitte im Bericht bis ganz nach unten und stellen sie dann die Sprache unten links unter "Region ändern/ change region" auf die gewünschte Sprache um.
    In unserem System ist derzeit die von Ihnen gewünschte Option des Herunterladens der Kehrvideos nicht möglich. Daher möchte ich Sie bitten die von mir schon zuvor gesendeten PDF- Hilfsartikel in PDF- Form herunterzuladen, was zumindest ein erster Schritt wäre: https://helpx.adobe.com/de/x-productkb/global/offline-help.html (Verwenden der Offlinehilfe bei Adobe-Produkten)"

    Sollte es möglich sein Ihre Schüler in Klassenumgebungen zu unterrichten, dann wäre das Benutzen eines beaufsichtigten Rechners mit Internetzugang, der die Lehrvideos über einen Beamer an die Wand projeziert eine gute Alternative.

    Hinsichtlich Adobe Programmen, Prozessen und anderen Anliegen haben Sie die Möglichkeit Ihr Feedback direkt unter https://www.adobe.com/products/wishform.html einzusenden. Adobe versucht stets Vorschläge, Wünsche und Empfehlungen unserer Kunden zu berücksichtigen.

    Wir bedanken uns für Ihre Zusammenarbeit und Ihr Vertrauen.
    Mit freundlichen Grüßen,
    Jan
    Adobe-Enterprise-Kundendienst
    Die Falldetails sind wie folgt:
    • Fall-ID: E-001348721
    • Falltitel: Tutorials offline ansehen
    Wir freuen uns darauf, mit Ihnen zusammenzuarbeiten,
    Adobe Enterprise Support Team

    Sehr geehrte/r JAN MOHR,

    Ein Adobe Support Engineer hat neue Notizen zu E-001348721 hinzugefügt.
    • Document bridgereference.pdf attached by Adobe
    Document lightroomccreference.pdf attached by Adobe
    Document acrobatreference.pdf attached by Adobe
    Document indesignreference.pdf attached by Adobe
    Document animatereference.pdf attached by Adobe
    Document aftereffectsreference.pdf attached by Adobe
    Document xdreference.pdf attached by Adobe
    Document premiererushreference.pdf attached by Adobe
    Document dreamweaverreference.pdf attached by Adobe
    Document illustratorreference.pdf attached by Adobe
    Document lightroomreference.pdf attached by Adobe
    In der Zwischenzeit können Sie Ihren Fall anzeigen oder aktualisieren, indem Sie auf die Fall-ID unten klicken.

    Sehr geehrte Damen und Herren,

    meine Meldung an den Support wurde sofort bearbeitet. Leider kamen wir auf das Ergebnis, dass die Hilfe - PDF leider nicht auf u.a. "deutsch" vorgehalten wird.

    Vom Support konnte ich direkt die links bekommen, diese waren alle nur in englisch erhältlich.

    Mein Problem,...
    da wir eine JVA sind und die Strafgefangenen keinen Internetzugang haben, kann ich diesen, zur Optimierung ihres Wissens, keine Literatur an die Hand geben die im Internet vorgehalten wird.

    Wir benötigen die Hilfe-PDF in deutsch für folgende Programme:
    - Indesign
    - Photoshop
    - Illustrator
    Vielleicht gibt es ja in Zukunft eine Lösung… more

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12. IDS on Windows: Extreme slowness in ExtendScript execution via SOAP connection (with weird workaround)

    SETUP

    • IDS Server 14.0.3.433 running on Windows Server 2019 (build 17763.864)

    • Local connection using "sampleclient.exe"

    • Two test scripts (attached):
      Slow script: "adobe-ids-win-slow.js" (approx 275 KB in size)
      Fast script: "adobe-ids-win-fast.js" (approx 275 KB in size)

    PROBLEM

    There are two scripts to compare. They are both of identical size, does nothing but declare a variable and return a string value. However, while execution of one of the scripts take a fraction of a second, the other script typically runs for > 10 seconds before completing.

    TESTS AND OBSERVATIONS

    1) This takes excessive time to run (typically 13 seconds on my test machine):

       C:\Users\Administrator\Desktop>"c:\Program Files\Adobe\Adobe InDesign CC Server 2019\sampleclient.exe" -host localhost:8190 c:\Users\Administrator\Desktop\adobe-ids-win-slow.js
       Script result (std__string): Done
    

    2) This completes quickly (typically in less than 0.1 seconds):

       C:\Users\Administrator\Desktop>"c:\Program Files\Adobe\Adobe InDesign CC Server 2019\sampleclient.exe" -host localhost:8190 c:\Users\Administrator\Desktop\adobe-ids-win-fast.js
       Script result (std__string): Done
    

    3) Adding the "-server" flag to the slow test will make it run fast, since the script isn't passed via SOAP but instead evaluated directly from local disk. This tells me the parsing of the ExtendScript statements isn't slow in itself so the difference seems to lie in the SOAP request handling.

    4) Now a really weird part: removing the very first space (before the comment on line 1) in "adobe-ids-win-slow.js" makes it run almost as fast as the fast script when repeating test 1) above. It turns out that "adobe-ids-win-slow.js" MUST start with a /* */-style comment in the very first byte to run fast; adding the space back, or removing the comment completely, makes it evaluate slowly again. I've tried other tokens such as semicolon, //-style comment, curly brackets etc but none had the same effect.

    5) In contrast to the change in 4), adding spaces before the comment, or removing the comment entirely, from "adobe-ids-win-fast.js" makes no difference in its evaluation performance.

    6) Another strange discrepancy is that even when "adobe-ids-win-slow.js" is modified to run fast using the change described in 4) above, the speed is still slower than the "adobe-ids-win-fast.js" variant. They both declare a string of same length but the data INSIDE the string is different, but while "adobe-ids-win-fast.js" completes in < 0.1 seconds the modified "adobe-ids-win-slow.js" takes closer to a full second.

    7) All of the tests above run at good speed (less than a second) when connecting to IDS 14.0.2.324 on macOS (tested with Catalina 10.15.7). The minor difference in speed between the slow and fast scripts seen in 6) is still present though, but is again eliminated if the "-server" option is used.

    OTHER COMMENTS

    I tried running Microsoft's Windows Performance Analyzer to capture what the slow IDS is doing during the long wait. I found that the overhead is located in calls from AFL (Adobe File Library) to the NT kernel, but without debug symbols I couldn't pinpoint it in more detail. My totally unconfirmed suspicion is that gSOAP/2.7 (as returned in the "Server" HTTP header in IDS connections) is applying some content sniffing to detect encoding, data format or other properties of the inlined script, but why this would only take place on Windows is a mystery, and it's also odd that the initial code comment would short-circuit this and improve performance dramatically.

    I've also tried disabling various Windows Security settings (Firewall, Virus & Threat Protection, Exploit Protection etc) in case that was interfering with network I/O but I've not found any improvement in that area.

    The slowness is not inherent in "sampleclient.exe" either since the root problem was first observed using our own HTTP client, as was the weird workaround of adding the comment string. I'm just using "sampleclient.exe" here to set up a self-contained test case.

    SETUP

    • IDS Server 14.0.3.433 running on Windows Server 2019 (build 17763.864)

    • Local connection using "sampleclient.exe"

    • Two test scripts (attached):
      Slow script: "adobe-ids-win-slow.js" (approx 275 KB in size)
      Fast script: "adobe-ids-win-fast.js" (approx 275 KB in size)

    PROBLEM

    There are two scripts to compare. They are both of identical size, does nothing but declare a variable and return a string value. However, while execution of one of the scripts take a fraction of a second, the other script typically runs for > 10 seconds before completing.

    TESTS AND OBSERVATIONS

    1) This takes excessive time to run (typically 13 seconds on my test… more

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    1 comment  ·  InDesign Server (IDS)  ·  Edit…  ·  Delete…  ·  Admin →
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13. Dictionary language list is grayed out everywhere in InDesign ME 2019, 2020 macOS Mojave

    1. Version of Adobe InDesign, InCopy or InDesign Server
       Adobe InDesign Middle Eastern Version 2020 15.0.1.209

    2. Steps to reproduce the issues
       Install InDesign Middle Eastern Version, open the language List, all languages are greyed out.

    3. Expected result
       Not to be greyed out

    4. Actual result
       Language list is greyed out

    5. Test file, screenshot, video or GIF capturing the issue (optional)
       Screenshot attached

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    0 comments  ·  Text/Story/Table  ·  Edit…  ·  Delete…  ·  Admin →
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14. Layers

    I was trying to export my design to a PDF (for print) when this happened (see first attachment). The elements in the two circles (far right) went missing (these circles should look like the circle on the far left - i used a red arrow to show what I'm talking about). And also, the (black) layers containing these missing elements were locked and cannot be opened/deleted/edited/moved.

    After a few minutes, even the white circle disappeared (see second attachment).

    Then the program finally crashed and gave me the option to reopen the recovered file but it was damaged (see third attachment).

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15. Packaging with Include PDF (Print) selected doesn't properly render .ai images

    I have never been able to successfully use the "Include PDF" option when packaging files. I usually package, then export the pdf using my presets, then combine the files in the finder because the pdfs never come out correctly. It seems the problem is only with how it renders ai files. Color mode doesn't matter. The same thing happens whether or not I choose High Quality Print, Press Quality, PDFx1a, etc. Any solutions for this yet? It has been the case since the "Include PDF" feature was first released.  Example has exported pdf on the left, and package generated pdf on the right. Screenshots of preflights show the pdf exported using package files shows all .ai files are now low res vectors using exact same preset. Using Adobe Indesign 18.5 but have had this problem in every version since the "include pdf" feature was released.

    I have never been able to successfully use the "Include PDF" option when packaging files. I usually package, then export the pdf using my presets, then combine the files in the finder because the pdfs never come out correctly. It seems the problem is only with how it renders ai files. Color mode doesn't matter. The same thing happens whether or not I choose High Quality Print, Press Quality, PDFx1a, etc. Any solutions for this yet? It has been the case since the "Include PDF" feature was first released.  Example has exported pdf on the left, and package generated pdf… more

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    0 comments  ·  Print/Packaging  ·  Edit…  ·  Delete…  ·  Admin →
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