1312 results found

1. InDesign 16.1 menu unclickable. Always shows hour glass cursor on Windows

   Hi,

   Starting today morning I am facing issues in accessing menu items on my InDesign 2021 16.1 on Windows. The application cursor is the wait cursor mode and clicking on any menu item does not have any effect. Even keyboard can't be used to select any menu items. However, I can open a new document using "Create new" button as shown.

   I can't understand what's the issue and how to resolve. FYI, I have InDesign 2015 Release and Debug versions installed on this machine

   Please advice.

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2. ₹ The rupee symbol in the Windows font Times New Roman is not being displayed by inDesign Server
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   0 comments  ·  InDesign Server (IDS)  ·  Delete…  ·  Admin →
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3. Custom PDF presets erased after update to CC 2018

   I have several saved PDF presets for different clients. All of them had been deleted after upgrading from CC 2017 to 2018. I first thought they were simply not migrated over, but after opening InDesign CC 2017 I noticed they were gone there also! Only the default presets (High-Quality Print, etc.) were showing up in the drop-down menu. I had to go into my TimeMachine update to restore the files.

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   4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anasuiya Gupta responded

   Hi Annika

   Could you please go to the following location on your system, and check whether your presets are present on your machine or not:
   /Library/Application Support/Adobe/Adobe PDF/Settings

   Also, is there any other Adobe application that is installed on your system, like Illustrator? If yes, could you please check if your presets are shown in those applications or not.

   Regards
   Anasuiya Gupta

4. Can't do long math in some Opacity text fields

   This is a very minor bug I ran into. In certain text fields that set an object's Opacity value, the character limit is 5 characters, which is not enough to do certain mathematical operations, like 12.5/2. If the value is a decimal number with two places, no math can be performed at all.

   The 5 character limit applies to the control that appears in the Control panel when selecting an object, and the control that appears in the Effects panel when selecting an object.

   The only field that allows enough characters to perform that operation is the one found in the Effects window, which can be accessed by selecting an object, clicking on the Fx icon, and selecting the first option, Transparency.

   This is a very minor bug I ran into. In certain text fields that set an object's Opacity value, the character limit is 5 characters, which is not enough to do certain mathematical operations, like 12.5/2. If the value is a decimal number with two places, no math can be performed at all.

   The 5 character limit applies to the control that appears in the Control panel when selecting an object, and the control that appears in the Effects panel when selecting an object.

   The only field that allows enough characters to perform that operation is the one found in… more

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5. failed to export

   Myself and 1 other colleague working on windows computer constantly get a 'PDF failed to export' message. Even on brand new small documents. Another colleague working on a Mac is able to export the same documents. We are all running on the same version.

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6. Bugs with Whitespaces in Justification’s Composer when work with Thai language and other issues

   As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
   .
   Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit (you can find “Copy And Paste Text form Selection Text.txt” in attachment) almost vowels and tone marks were changed into quotation marks that which made me suspicious about text encoding in that language.
   .
   I do not know that this issue has a relative to the issue in question. The white spaces. As you can see in “img 01” in attachment (and on Indesign file) on the text where I high-lighted.
   .
   First, you can see white space play as a character in the beginning of the line, like other white spaces such as thin-space. And you also see, when applied paragraph with Adobe World Ready Composer, either single line and paragraph, spaces other than whitespace that insert form space bar play as character on the end of the line when you apply text justify. In an example I shown to you, en-space did not collapse. It stilled as a character.
   .
   Other than that, you can see the close parenthesis was sole wrapped into the next line, even it should stayed with the last word.
   .
   Nearly half year, after you had claimed that Indesign support Thai, I still cloud’t update into 2020 version because of all these fatal issues.
   .
   PS. You can download example Indesign file form https://www.dropbox.com/s/mp1qbvoga4ra66w/Test%20AW%20Folder.zip?dl=0

   As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
   .
   Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit (you can… more

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7. tiff transparency

   Transparency of TIFF files does not work in InDesgin. The same files worked well in Windows, Photoshop. I have to get around by batch transform TIFFs into PNGs in order to save the transparency. Please fix it.

   The attachment is one of my TIFF files that doesn't work with InDesign only.

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   1 comment  ·  Effects/Transparency  ·  Delete…  ·  Admin →
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8. Page Size Changes- Sometimes don't work, sometimes bug, InDesign is as confused as I am.

   I'm using InDesign 2021. I have been using the option at the bottom the Pages window ("edit page size") to change the size of my document from US Letter to A4 as I offer both sizes of printables in my shop. I noticed tonight that this sizing is being buggy. I went to change my Letter size doc to an A4 size, but A4 was already checked. The rulers confirmed my doc was in Letter. I then tried to change it, but no selections held from that menu. Finally, I just went to the "adjust layout" menu option and changed it that way.

   Is this an InDesign bug, or some kind of user error? All my pages are consistent with one single master.

   I'm using InDesign 2021. I have been using the option at the bottom the Pages window ("edit page size") to change the size of my document from US Letter to A4 as I offer both sizes of printables in my shop. I noticed tonight that this sizing is being buggy. I went to change my Letter size doc to an A4 size, but A4 was already checked. The rulers confirmed my doc was in Letter. I then tried to change it, but no selections held from that menu. Finally, I just went to the "adjust layout" menu option and changed… more

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9. After PDF Export: moved frames

   I've got an InDesign-file (InDesign 2020) with moved frames (texts) after PDF Export.
   Attached are Screenshots with Guides:
   – Screenshot-InDesign (View)
   – Screenshot-Export (Window-View) > see “Druck-PDF-1.5.joboptions”
   – Screenshot-PDF (View)
   – Screenshot-PDF-Distiller-PS (generated PDF with PS-Export from InDesign and Acrobat Distiller using the same joboptions “Druck-PDF-1.5.joboptions” >>> this result is correct !!!)

   I tried the workaround with idml-file (no other result) –
   I made a new file and copied the frames in (no other result) –
   I tried the PDF Export from InDesign CS6 (no other result)
   I tried the PDF Export from InDesign 2020 with several settings (no other results) ...

   Can you please check? Attached is the zip-file “2021-Wandterminer-NEU”

   I've got an InDesign-file (InDesign 2020) with moved frames (texts) after PDF Export.
   Attached are Screenshots with Guides:
   – Screenshot-InDesign (View)
   – Screenshot-Export (Window-View) > see “Druck-PDF-1.5.joboptions”
   – Screenshot-PDF (View)
   – Screenshot-PDF-Distiller-PS (generated PDF with PS-Export from InDesign and Acrobat Distiller using the same joboptions “Druck-PDF-1.5.joboptions” >>> this result is correct !!!)

   I tried the workaround with idml-file (no other result) –
   I made a new file and copied the frames in (no other result) –
   I tried the PDF Export from InDesign CS6 (no other result)
   I tried the PDF Export from InDesign 2020 with several settings… more

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10. Major Bugs Lately in InDesign

    I have noticed some major issues with InDesign lately. Today I uninstalled InDesign completely and reinstalled it, but I am still having some problems. My computer is barely a year old, MacBook Pro, so it shouldn't be a computer/power issue.

    The first thing I noticed was duplicate pages appearing in a long document I was working on. I deleted the "extra" pages and continued working on the document until I realized now I didn't have those pages at all! So I had to go back and add them back in all over again and reformat everything and add in hyperlinks. I had this same issue again later, but I just saved the document, closed it and then reopened it. Then it re-set so it worked again.

    The second issue I notice was tools disappearing. I opened the text wrap window, which appeared, but it was completely blank. I couldn't change any settings on an image that already had text wrap applied. The same thing happened with the align window. That is when I uninstalled InDesign and reinstalled it and those tools re-appeared.

    Now I am having problems with the Paragraph and Character Styles that I created in the file. It doesn't register when the font size/style doesn't match what was created. It doesn't put the + when something is different and when I go through and click on ALL of my different Paragraph styles nothing happens. The font should be changing according to the paragraph style, but it just stays as it was.

    I'm not sure what is going on, but I hope Adobe can fix these bugs!

    I have noticed some major issues with InDesign lately. Today I uninstalled InDesign completely and reinstalled it, but I am still having some problems. My computer is barely a year old, MacBook Pro, so it shouldn't be a computer/power issue.

    The first thing I noticed was duplicate pages appearing in a long document I was working on. I deleted the "extra" pages and continued working on the document until I realized now I didn't have those pages at all! So I had to go back and add them back in all over again and reformat everything and add in hyperlinks.… more

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11. Adding htmlItem then closing document crashes inDesign on Mac

    We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

    The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

    Here is the script code :

    var document = app.activeDocument;
    
    var sourcePageItem = document.allPageItems[0];

    sourcePageItem.htmlItems.add(
    
    document.activeLayer,
    
    LocationOptions.AT_END,
    
    sourcePageItem,
    
    {
    
    geometricBounds: sourcePageItem.geometricBounds,
    
    htmlContent: '<b>Hello</b>',
    
    }
    
    );

    document.close(SaveOptions.NO);

    other observations :

    -Doing a sourcePageItem.htmlItems[0].remove(); to remove the htmlItem after adding it doesn't change anything, so the problem comes from using the function htmlItems.add() and not having an htmlItem in the document.
    -Delaying the close by using $.sleep(5000) before fix the crash, but we can't rely on it as the delay needed increase with the number of htmlItems added and it might be different from a computer to another due to performances.
    -Saving the document or not doesn't change anything

    I've added my clean document with just a rectangle frame, the script and the crash report on this url : https://we.tl/t-uFpX658s0o since we can't add an indeed file to the post

    If there is no way to fix it, do you have an idea to get around this inDesign bug ?

    We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

    The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

    Here is the… more

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting the issue. We are reviewing it

    -InDesign Team

12. Missing Objects in Word pdf printing

    The file prints the banner and logo okay in pdf. But when I place them in Indesign 14.0.3 x64, and print them from there, two objects disappear. I'm also using Windows 7 7601 and latest Suitcase Fusion.

    It seems to happen with pdf files that are exported from Word from my clients.

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    3 votes

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    0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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13. Thumbnails not showing in Windows Explorer!
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14. Updated to 2020, now fonts are not working

    Okay, so apparently I have run into an issue, that many have experienced before me. After an update of InDesign, fonts are not working, although installed. And browsing through the forum, no solutions seems available even though this is months old problems. Yes, there are some work-arounds, which I tried out with on luck.

    Attached are screens:

    001: My current InDesign version.
    002: My current InDesign version according to Create Cloud Desktop.
    003: My computer specs.
    004: My Windows specs.
    005: Example of the lastest pdf version of one of the InDesign files, where fonts are not working. Here the font ("Roboto") is shown correctly.
    006: But when I open the file in InDesign, it does not recognise the fonts.
    007: And yes, the fonts are installed in the Windows/Fonts folder, as this screen shot show.

    Any help out there?

    // Kevin

    Okay, so apparently I have run into an issue, that many have experienced before me. After an update of InDesign, fonts are not working, although installed. And browsing through the forum, no solutions seems available even though this is months old problems. Yes, there are some work-arounds, which I tried out with on luck.

    Attached are screens:

    001: My current InDesign version.
    002: My current InDesign version according to Create Cloud Desktop.
    003: My computer specs.
    004: My Windows specs.
    005: Example of the lastest pdf version of one of the InDesign files, where fonts are not working. Here… more

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    0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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15. Mac OS. The floating windows for Text Wrap, Paragraph, etc. go blank over time.

    Mac OS 14.3.1. InDesign 19.3. The floating windows for Text Wrap, Paragraph, and possibly others go blank over time. The only way to fix it is to quit, and relaunch while deleting preferences. Then preferences have to be redone. This has been happening for several years, over several operating systems, many InDesign versions, and at least two different iMacs.

    1 vote

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    0 comments  ·  Document/Pages  ·  Edit…  ·  Delete…  ·  Admin →
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16. Keyboard Shortcuts dont work often with InDesign

    Using windows 10 - InDesign 2020

    Keyboard shortcuts often will not work, forcing me to minimize or restart the program to get them to work again. Very annoying.

    shortcuts that I am using for example( W to enter workspace mode, Ctrl-Z for undoing and even Ctrl-S to save)

    Adobe, stop adding features until you fix the issues that are present. especially ones that have been around for years or months.

    3 votes

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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17. Freeze after using default New Hyperlink to URL

    (I didn't see a category for Freeze. I figure Crash is pretty close.)

    In InDesign 15.0.3 on Windows 10:

    I had just finished inserting a hyperlink by selecting Chess.com, bringing up the New Hyperlink panel (with the 'To URL' option up), and pressing Enter.
    After waiting 15 minutes, it was still hung.
    It was the only app running.
    When I right-clicked on the InDesign icon on the taskbar and clicked 'Close window', a dialog box popped up saying, "Save changes to the Adobe InDesign document "16 - Glossary.indd" before closing?
    I clicked 'Yes'.
    It closed that dialog box and popped up with an alert saying, "Cannot save "16 - Glossary.indd".
    Repeated twice. Same results.
    Then I clicked 'No'.
    It closed out the document, then the "Save changes box popped up again."
    When I clicked 'Yes' there, InDesign closed down.

    When I launched InDesign again, it pretended it had loaded my standard workspace ("David's"), but hadn't. It didn't load it until I chose Windows > Workspace > Reset David's.

    The problem did not reproduce.

    (I didn't see a category for Freeze. I figure Crash is pretty close.)

    In InDesign 15.0.3 on Windows 10:

    I had just finished inserting a hyperlink by selecting Chess.com, bringing up the New Hyperlink panel (with the 'To URL' option up), and pressing Enter.
    After waiting 15 minutes, it was still hung.
    It was the only app running.
    When I right-clicked on the InDesign icon on the taskbar and clicked 'Close window', a dialog box popped up saying, "Save changes to the Adobe InDesign document "16 - Glossary.indd" before closing?
    I clicked 'Yes'.
    It closed that dialog box… more

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

18. Bugs with Whitespaces in Justification’s Composer when work with Thai language and other issues

    As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
    .
    Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit almost vowels and tone marks were changed into quotation marks that which made me suspicious about text encoding in that language. (You can find .txt example download link in PS.)
    .
    I do not know that this issue has a relative to the issue in question. The white spaces. As you can see in “img 01” in attachment (and on Indesign file) on the text where I high-lighted.
    .
    First, you can see white space play as a character in the beginning of the line, like other white spaces such as thin-space. And you also see, when applied paragraph with Adobe World Ready Composer, either single line and paragraph, spaces other than whitespace that insert form space bar play as character on the end of the line when you apply text justify. In an example I shown to you, en-space did not collapse. It stilled as a character.
    .
    Other than that, you can see the close parenthesis was sole wrapped into the next line, even it should stayed with the last word.
    .
    Nearly half year, after you had claimed that Indesign support Thai, I still cloud’t update into 2020 version because of all these fatal issues.
    .
    PS. You can download example Indesign file form https://www.dropbox.com/s/k08yqdio1cs3ttb/Test%20AW%20Folder.zip?dl=0
    and you can download “Copy And Paste Text form Selection Text.txt” from https://www.dropbox.com/s/8sxrh3kzkagi0fm/Copy%20And%20Paste%20Text%20form%20Selection%20Text.rtf?dl=0

    As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
    .
    Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit almost vowels… more

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    0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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19. Selecting 'Save as' from drop-down – nothing happens

    Using InDesign 16.0.2, opened a local .indd file, made an iterative change and selected 'Save As' to create a derivative file. Nothing happened, no save dialog box at all. I quit InDesign and relaunched, and that seemed to clear the problem. This has happened at least once before in the last month. Though that might have been in the previous build before the most recent InDesign update (18days ago). The app wasn't frozen or inactive in other ways, it just wouldn't let me 'Save as' until I relaunched the app. So no crash report to send on. I use the app daily and this hasn't been a repetitive error, but very odd behaviour none the less.

    Using InDesign 16.0.2, opened a local .indd file, made an iterative change and selected 'Save As' to create a derivative file. Nothing happened, no save dialog box at all. I quit InDesign and relaunched, and that seemed to clear the problem. This has happened at least once before in the last month. Though that might have been in the previous build before the most recent InDesign update (18days ago). The app wasn't frozen or inactive in other ways, it just wouldn't let me 'Save as' until I relaunched the app. So no crash report to send on. I use the… more

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    0 comments  ·  Performance/Usability  ·  Edit…  ·  Delete…  ·  Admin →
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20. Random Crashing of InDesign after sitting idle for long periods of time

    InDesign 2020 .1 and following has crashed on my computer a number of times after sitting idle fora long time. I've sent in the crash reports on most of the occurrences of this.

    The second thing that isn't working right is that hide application isn't working right on my mac which is operating using Catalina with a late 2012 iMac 27" with 24 gb of ram. The window just goes inactive but hides the desktop and is in full opaque view.

    and 3. When I open a file that has been made using a customized workspace, the app uses the default essentials work space. I select my customized work space but it always says Essentials in the work space list even when my customized workspace is being utilized.

    InDesign 2020 .1 and following has crashed on my computer a number of times after sitting idle fora long time. I've sent in the crash reports on most of the occurrences of this.

    The second thing that isn't working right is that hide application isn't working right on my mac which is operating using Catalina with a late 2012 iMac 27" with 24 gb of ram. The window just goes inactive but hides the desktop and is in full opaque view.

    and 3. When I open a file that has been made using a customized workspace, the app uses the… more

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team