6017 results found

1. Objects on the page jump if a left-hand page becomes a right-hand page and vice versa

   Hi developers,
   this is a longstanding bug:

   With facing pages documents on EVERY document page there is a zone where jumping of objects will happen.

   I call this the jump zone. All objects on a page that will jump are clearly inside the page's area. The bug has nothing to do with rounding errors where object edges are at the edge of a page.

   The objects should not move if pages are added or removed, if numbering of pages is changing. Nevertheless they do. Always. Unless, the zone has a width of zero.

   Below all the details.

   What is a jump zone?
   If horizontal values for left and right margins differ, there is a BUG that in effect forms a zone on the page.
   I call this zone JUMP ZONE because objects that touch the zone with their edges could jump horizontally.

   When will objects jump?
   1. When a left-hand page becomes a right-hand page OR a right-hand page becomes a left-hand page.

   1. When a left-hand page becomes a right-hand page and later when a right-hand page becomes a left-hand page again.

   This could happen within a single InDesign document open.

   WARNING:
   It could even happen to InDesign documents that are not visibly open.
   That's with InDesign documents that are part of a InDesign book file.
   The book file's feature with auto-numbering pages can do this even if no document is visibly open.
   The damage is done if auto-numbering took place AND the book file is saved.

   How large is the jump zone?
   The height of the zone is the height of the page.
   The width of the zone can be calculated:
   inner margin MINUS outer margin

   How large is the jump?
   The width of the jump zone.

   Where is the jump zone positioned?
   Positive value: The zone is at the spine of the page.
   Objects that touch the zone jump towards the spine.

   Negative value: The zone is at the edge of a page away from the spine.
   Objects that touch the zone jump away from spine.

   What versions of InDesign are affected?
   All versions CC up to InDesign 2020, Mac OS X and Windows.
   InDesign CS6, Mac OS X and Windows.

   Possibly also InDesign CS5 and CS5.5, Mac OS X and Windows.
   I did not test this.

   How can I avoid jump zones?
   Make right and left margin values the same!

   Are there workarounds if I cannot avoid jump zones?

   1. Anchor objects
      that touch the jump zone to text frames that do not touch the jump zone.
      Nested objects will not jump if the parent objects are not touching the jump zone.

   2. Group an object
      to another one that is touching the top or the bottom edge of the page.
      Tests are showing that objects will not jump if they touch the bottom OR the top of the page.
      ( OR both, bottom and top edges of the page .)

   Other things to consider about moving objects?
   The following is independently of jump zones:
   Objects could move to other pages if their edges touch exactly the horizontal edges on pages in facing pages.
   Depending on the version of InDesign this could also happen with objects touching the spine.
   Reason: Rounding errors.

   What can provoke all this?
   1. Add or remove an odd number of pages
   so that left-hand pages become right-hand pages and vice versa.

   1. Renumber start pages of sections so that left-hand pages become right-hand pages and vice versa.

   Note:
   Every document has at least one section by default.
   The start of that section is the first page in the document.

   More details at Adobe InDesign Forum:
   https://community.adobe.com/t5/indesign/bug-in-book-s-update-numbering-feature/m-p/10774458#M166408

   InDesign 2020 documents attached here.
   See screenshots and further comments at Adobe InDesign Forum:
   https://community.adobe.com/t5/indesign/bug-in-book-s-update-numbering-feature/m-p/10774596#M166420

   Download link to all test files on my Dropbox account:
   https://www.dropbox.com/s/duov096cu2q481l/Jump-Zones-Explained-Facing-Pages-Documents.zip?dl=0

   Regards,
   Uwe Laubender

   ( ACP )

   PS: Why does InDesign Uservoice not permit to attach files with suffix .indd ?
   Message: "Invalid file type: .indd files not allowed."
   Isn't that rather absurd?

   Hi developers,
   this is a longstanding bug:

   With facing pages documents on EVERY document page there is a zone where jumping of objects will happen.

   I call this the jump zone. All objects on a page that will jump are clearly inside the page's area. The bug has nothing to do with rounding errors where object edges are at the edge of a page.

   The objects should not move if pages are added or removed, if numbering of pages is changing. Nevertheless they do. Always. Unless, the zone has a width of zero.

   Below all the details.

   What is a… more

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   1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Under Review  ·  Abhinav Kaushik responded

   Thank you for reporting the issue to us.
   We are currently reviewing it.
   InDesign Team

2. export book to pdf slows the mouse respond

   Every time, when I export whole book into PDF file, my mouse starts to move with steps. Everything else is working more or less normally, but moving cursor is almost impossible.

   Cursors respond with huge lag - around 1 sec, and moves in steps, what makes impossible to use the mouse.

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   20 comments  ·  Book/TOC  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting. We will review it

   -InDesign Team

3. Indesign CC 2018 Crash

   Issues with the updated Indesign crashing when inserting any text or images. Comes up with Indesign stopped working crash error.

   Major issue as this is part of my job... How do I revert back to the old one whilst this is fixed??

   Thanks

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   21 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   We have fixed a number of crashes with InDesign’s latest Nov’17 update.
   Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.

   List of crashes and other issues that have been fixed with the update can be found at the below provided link:
   https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

   If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

4. Type 1 font warning for no reason

   I am getting a warning that my document contains type 1 fonts (10 of them) when they do not (contains 4 OTF fonts).

   As far as I know, I have never used a type one font in any document on my current computer which is only a few weeks old ... Mac mini with t1 chip.

   InDesign version 17.0.1

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   17 comments  ·  Others  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix of the issue is now available in the latest InDesign 2023(v18.2.1.455). We recommend you upgrade to the latest version for the fix.

   If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   —

   Adobe InDesign Team

5. 15.1.2 No cursor visible in Input fields in Light/Medium Light themes

   Since installing 15.1.2 on iMac 10.15.6 (and after restart) , I can't see my cursor (blinking) in the Find/change input field. I can type in some text though, but still no cursor visible

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   20 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The issue has also been fixed in the latest update of InDesign 2020 (ver. 15.1.3).
   Please update InDesign 2020 to version 15.1.3 to get the fix.

   — Adobe InDesign team

6. CC2020: Alternate text for hyperlinks

   In CC2020 a new function for writing alternate text for links was introduced.
   Using this function and generating a PDF Leeds to wrong PDF notation. The alt text in PDF is presented by alt text, which is forbidden in the PDF world, where alt text only should be used for non text elements, e.g. pictures. By presenting only the alt text the accessibility is lost – this is against the goal to hav a better output!
   A correct output would lead to a content entry.

   Note: Alt text for links is under discussion, as such alt text is not present for all users (it would be read out loud, but you can't read it) – this is not about equal access.

   Thanks for fixing, this would be a good step for all people relying on accessible PDFs.

   Best, Klaas

   In CC2020 a new function for writing alternate text for links was introduced.
   Using this function and generating a PDF Leeds to wrong PDF notation. The alt text in PDF is presented by alt text, which is forbidden in the PDF world, where alt text only should be used for non text elements, e.g. pictures. By presenting only the alt text the accessibility is lost – this is against the goal to hav a better output!
   A correct output would lead to a content entry.

   Note: Alt text for links is under discussion, as such alt text is not present… more

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The fix for this issue is available in the latest InDesign release 16.2.1
   Please update to this latest version to get the fix.

   —
   Adobe InDesign team

7. Indesign performance issue : CC 2019 uses all the system memory on Mojave

   So basically i cant't use InDesign since updating to the new version. Even if it's idle without anything open, it starts to use up all the system memory in macOs Mojave.

   This is what happens:
   1. Open InDesign
   2. Doesn't matter if im working or it's just open
   3. After about 5 minutes, there's a system alert of Mojave saying, InDesign is using 550 GB of system memory and there's nothing left to work with.

   System:
   iMac Pro (macOS Mojave 10.14)
   3 GHz Intel Xeon W (10 cores)
   64 GB RAM
   Radeon Pro Vega 64

   It's a new iMac with a new system and it worked before with InDesign CC 2018 without having even seen this system alert. Since i need this software for my work, i installed 2018 to keep using it. But i can't figure out what's wrong with it.

   So basically i cant't use InDesign since updating to the new version. Even if it's idle without anything open, it starts to use up all the system memory in macOs Mojave.

   This is what happens:
   1. Open InDesign
   2. Doesn't matter if im working or it's just open
   3. After about 5 minutes, there's a system alert of Mojave saying, InDesign is using 550 GB of system memory and there's nothing left to work with.

   System:
   iMac Pro (macOS Mojave 10.14)
   3 GHz Intel Xeon W (10 cores)
   64 GB RAM
   Radeon Pro Vega 64

   It's a new iMac with… more

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   22 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Closing this issue.

   —
   Adobe InDesign team

8. Changing font in Character Panel frequently causes a crash in Indesign CC 2018

   Since 2018 version, changing a font in the character panel frequently crashes the application, but not 100% of the time. Font worked fine in older version and sometimes works fine in 2018, but the same issue has happened a good few times in the last week or so.

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   70 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know your feedback in the comment section.

   Thanks,
   Abhinav Kaushik
   InDesign Team

9. unable to change font, size, style in Script UI, alignment problem with Image on button

   Unable to perform basic features such as changing of text Font, Styles, Sizes in CC's scriptUI.
   Alslo image in button way OFF alignment.

   This result in uglier customized UIs than it's older versions.
   As the world population is getting older, the ability to have bigger font size and style is really needed.

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   11 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting the issue.
   We are reviewing it

   -InDesign Team

10. Export PDF, cannot cancel background task

    Sometimes, there is no way to cancel a background pdf export task.

    No way to close the document either, only hard quitting works.

    23 votes

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    12 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

11. InDesign window in fullscreen after escaping presentation mode

    InDesign version 17.1
    When entering presentation mode (shift+w), and then escape, InDesign windows becomes fullscreen.
    It would be great to get back to same size and position.

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    Closed: Fixed  ·  14 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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12. Return the use of "master pages" instead of "parent pages"

    In the latest version Adobe decided that their job was to educate us to speak proper language, which is why the word "master pages" was replaced with "parent pages".
    We do not find any problem with the phrase "master pages" and believe that it is not Adobe's role to dictate policy according to progressive agendas.
    We demand to return to the previous concept of "master pages".
    The term "parent pages" is confusing and misleading, with all the documentation of the software on the web for 2 decades referring to master pages.

    22 votes

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    CLOSED  ·  7 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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13. Accessibility Tags order to match in InDesign and PDF

    Accessibility tag tree is not matching as per InDesign XML tag structure. We are doing more manual work to re-arrange the tag tree as per PDF view in Acrobat. We need to fix this bug in InDesign and match the tag tree as per InDesign tag structure for the accessibility PDF.

    Attached sample file and screen shot FYR....

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    8 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting. We will review the issue shortly

    -InDesign Team

14. InDesign 15.1.1 - Fonts not activating - stuck on spinning circle background tasks

    I have a problem on InDesign 15.1.1 - My Creative Cloud fonts are not activating... How can I sort this out? It's stuck on the spinning blue circle of doom - the background task has been saying queued for hours now.

    I need my fonts not sure what to do?? Help.

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    9 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Try closing the document that shows the Background Tasks as queued. If the Auto-Activate Adobe Fonts option has been selected and you are connected to the internet, fonts in your document should get auto-activated.
    Please try once again and let us know.

    —
    Adobe InDesign team

15. Tab indent of RTL Numbered List does not line up

    See two screenshots attached, both are using the exact same settings, (Default, just changed to Hebrew numbering)
    in InDesign 2019 (14.0.3) Everything is nicely aligned, vs in InDesign 2020 (15.0) it's jagged, and I'm not able to align it in any way (Tabs, Indenting, etc.).
    I'm using InDesign 2020 תומך עיברית, on Windows 10

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    11 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the updation process.

    —
    Adobe InDesign Team

16. Hyperlinks copy/pasted between files *appear* to break after source document is removed.

    Using CC2019 on a Mac running High Sierra

    Steps to reproduce:
    1) Create a document with a few hyperlinks in it.
    2) Whilst this document is open, open a 2nd document, and copy/paste the links from one document to the other.
    3) Save both and close.
    4) Trash source document

    Expected result: hyper links should work in Target document as expected.

    Actual result: hyperlinks all appear broken in document. Whilst an exported PDF appears to still work, ID reports all those links as broken.

    Other details:
    If you retrieve the source document from the trash, it the links in the target document suddenly start working again, meaning your not actually pasting the hyperlink, but theres some sort of link that exists between the source and target document.

    Saving target file as a new file, saving as idml, has no effect – those links are still tied to the source document.

    This in an absolute tragedy if you are working on large documents with lots of links, and needs fixing ASAP

    Using CC2019 on a Mac running High Sierra

    Steps to reproduce:
    1) Create a document with a few hyperlinks in it.
    2) Whilst this document is open, open a 2nd document, and copy/paste the links from one document to the other.
    3) Save both and close.
    4) Trash source document

    Expected result: hyper links should work in Target document as expected.

    Actual result: hyperlinks all appear broken in document. Whilst an exported PDF appears to still work, ID reports all those links as broken.

    Other details:
    If you retrieve the source document from the trash, it the links in the… more

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    15 comments  ·  Others  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Thanks for reporting this issue. We’re going to review this one shortly.

    —
    Adobe InDesign team

17. Interactive PDF go to destination not working

    Using InDesign CC 2019 14.0.1

    I have a 24 page report designed for print, with an additional layer which when visible adds interactive buttons to the top left corner of each page so I can also export an interactive PDF. The buttons are:

    Go to previous page
    Go to next page
    Go to destination linking to the contents page

    The document also contains URL hyperlinks and the contents links to each section of the report using bookmarks, but is not set up as a TOC. I'm not using any functions under the SWF/EPUB only section.

    When exported as an interactive PDF the Next Page, Previous Page, contents bookmarks and URL hyperlinks all work as expected, but the contents button using Go to Destination appears to do nothing.

    I tried using a bookmark, hyperlink destination and text anchor and none worked in Go to Destination once exported. I also tried both On Release or Tap and On Click as the event with no success.

    I tried setting up a brand new document just with a button using Go to Destination linking to a bookmark on release or tap and this worked when exported. I moved the pages of the report across to the new document, it stopped working.

    I started again with a new document and Go to Destination button. Again worked on export. I added Next and Previous page buttons, stopped working.

    We have three other documents currently live in the studio which use Go to Destination buttons. One is working on export. Two are not working. Of those two, one includes Next and Previous buttons, one does not and only contains Go to Destination buttons. My file is an update of a file created in an older version of InDesign. The other three are brand new documents created in the latest version of InDesign.

    When we have had problems with interactive functions not exporting in the past, we have been able to save the files as IDMLs then export from there with success but this is also not working anymore . The work around we currently have is to edit the button within Acrobat itself, but this is tedious given the original buttons were all on the master page and should be an easy export.

    Screenshots attached of the action that is exporting with Go to Destination when opened in Acrobat. Also a screen shot of the button set up (file name redacted)

    Using InDesign CC 2019 14.0.1

    I have a 24 page report designed for print, with an additional layer which when visible adds interactive buttons to the top left corner of each page so I can also export an interactive PDF. The buttons are:

    Go to previous page
    Go to next page
    Go to destination linking to the contents page

    The document also contains URL hyperlinks and the contents links to each section of the report using bookmarks, but is not set up as a TOC. I'm not using any functions under the SWF/EPUB only section.

    When exported as an interactive… more

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    27 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please can you share some sample document with which the issue is happening at anasgupt@adobe.com

    Thanks

18. With Adjust Layout ON, Text Frames shrink to extremely tiny size on changing Margins.

    I am working in Adobe InDesign CC 2019 14.0.1. When I have a manuscript already flowed into my document and try to adjust the margins on the master page with Adjust Layout enabled, when the new margins are applied to the document, all the existing text boxes "disappear." From what I can tell, they have been resized down to an infinitely small point in the middle of the spread. Obviously, this is not useful. I used to be able to adjust the margins across an entire book-length document in one go with layout adjustment, and the text on every page would be re-fit to the new margins. The attached screenshots show the before and after on a spread (you can see the tiny text box in the middle in the after).

    Am I missing a step here, or is this a bug?

    I am working in Adobe InDesign CC 2019 14.0.1. When I have a manuscript already flowed into my document and try to adjust the margins on the master page with Adjust Layout enabled, when the new margins are applied to the document, all the existing text boxes "disappear." From what I can tell, they have been resized down to an infinitely small point in the middle of the spread. Obviously, this is not useful. I used to be able to adjust the margins across an entire book-length document in one go with layout adjustment, and the text on every page… more

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    12 comments  ·  Adjust Layout  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

19. error encountered reading image

    1. InDesign CC 2019 (14.0)
    2. Import large clipped .psd file (~880 mb) into mechanical
    3. Image placed as requested
    4. Error message received suggesting image is corrupt (note: export of InDesign file as idml and opened in 2018 to import image achieves desired result, suggesting image is not corrupt)

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    6 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Closing the thread based on the comments from the user.
    If you continue to face the issue. please reach out to abkaushi@adobe.com

20. serial number changed on cc2019

    User is not required to fill-in a serial number on CC apps, but nevertheless the numbers still exist and are used by 3rd party script creators to identify the user and license the script.
    this SN was kept the same on all CC versions but now it was changed. this means I need to repurchase my scripts licenses.
    the 3rd party programmer can't use just username becuase there may be more than one indesign license under one username.
    
    suggested solution: just keep the SN as it was on CC2018 and don'r make us pay for nothing

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    8 comments  ·  Others  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html