Bug details

CC2018 exporting pixelated PDF

Every export setting is giving same result.. Some have hidden items showing up. all have pixilations. Illustrator is exporting perfectly, I use 1 of 2 export settings for everything we do here.

26 votes
Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)

We’ll send you updates on this idea

John shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

35 comments

Comments are closed
  • Anonymous commented  ·   ·  Flag as inappropriate

    Admin says it's fixed. It's not fixed. I have the latest version. Have tried all the suggestions:
    1. Binned preferences
    2. Renamed cache
    3. Export as interactive
    4. Embed images.

    None of these fixes work for me.
    I have colleagues running older versions, so I have to ask them to export my PDFs for me :-(

  • Diana Lodi commented  ·   ·  Flag as inappropriate

    I updated to InDesign CC 13.0.1 and I still have low-resolution images in the PDF export. Do you have another fix?

  • Paulo C commented  ·   ·  Flag as inappropriate

    I'm having the same issue but with indesign CC 2017.1 (build 12.1.0.56).
    some images are pixelated when exportng to PDF.
    If i delete the indesign preferences everything works ok. but some days after this problem happens again.
    Upgrading to 2018 is not a option by now because we use Woodwing Enterprise.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I had the same problem with an image that was a button. I converted it back to an object and it was fine.

  • Samer SIDER commented  ·   ·  Flag as inappropriate

    Hello,
    when I export indesign cc 2018 file to PDF in high quality, all photos are not sharp. also in HTML or flash.
    just if I export in JPEG.

    I export all my portfolio in JPEG. then import it in Lightroom 5 then export it to PDF

  • wayne commented  ·   ·  Flag as inappropriate

    Liz . . call their service line; I believe they will be able to fix the problem. As I said they did download a fix for me that seems to be working. However, I do maintain 2017 on my system too - just in case.

  • Liz Anderson commented  ·   ·  Flag as inappropriate

    I like how Adobe is trying to give everyone a workaround when really, this just needs to be resolved immediately. We rolled back to 2017 (you can have both up on your computer). Guess 2018 will have to wait....

  • wayne commented  ·   ·  Flag as inappropriate

    The "Check Links . . " did not work for me . . . I called service and they told me they were aware of the bug in ID and that there was a fix for the problem , , , they loaded it onto my machine and it seems to be working. I don't know why they just don'
    t make people aware of it and put out an update or fix for 2018 ID

  • ian crawford commented  ·   ·  Flag as inappropriate

    If you're lucky, you may only have to check 'check links' and relaunch, without having to trash prefs etc. Worked for me...

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have the same problem, but I found a workaround - Embed Graphic [from Links panel] solved it. But now I deleted old preferences & all problems are gone!

  • wayne commented  ·   ·  Flag as inappropriate

    So how do I trash the preferences from 2017? and once I do what do I put back?

  • Fiona Nyuli commented  ·   ·  Flag as inappropriate

    I had this problem in InDesign CC 2018 13.0 x64 on a PC WIndows 10 Pro. I trashed the preferences as suggested and it solved the problem for me.

  • Bastian Saris commented  ·   ·  Flag as inappropriate

    I had way more PDF Export problems with CC 2018 - went back to 2017... Different Output intend than my document had as a Profile and much more...

    Much fun with CC 2018 :/

  • Samantha Banowetz commented  ·   ·  Flag as inappropriate

    Having this same issue with CC2018 on my (and at least 3 others at work) running PC (Windows 10) only. Same file on my Mac with same export settings works fine.

    We have:
    - Trashed all preferences
    - Uninstalled/reinstalled and made sure settings haven't migrated from 2017
    - Confirmed image resolution is at/above the 300ppi threshold
    - Confirmed files weren't damaged and all links are in tact
    - Ensure that the preference Check Links Before Opening Document is checked, opened the
    file and click on Update Links if the dialog is shown

    The only work around we have found is to export as a high-res interactive PDF. But, this is only a short term solution as the pdf settings crops and bleeds are not available and are necessary for printing hard copy material.

    This is a HUGE PROBLEM!

  • Pageh commented  ·   ·  Flag as inappropriate

    I thought it was fixed when I did several things; deleted preferences, clicked on the "Check links before opening" option, and turning off compression but I'm still getting pixelated images in 2018, but perfect pdfs in 2017.

  • Pageh commented  ·   ·  Flag as inappropriate

    Here's a link to the collected files for the layout that I'm having problems with: https://www.dropbox.com/s/02dembo1f1i3inv/TEST%20Folder.zip?dl=0
    Indesign file has a gray illustrator file for the background image. a separate image box has a PSD file with background removed, transparent background. Both are pixelated when I export a high rez PDF. Even if I don't change any of InDesign's settings for "print" PDF it comes out pixelated.

  • Pageh commented  ·   ·  Flag as inappropriate

    I'm having the same problem too! I downloaded and am using 2017 until they fix.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have had this issue as well. I use a custom PDF/x-1a based setting. It was made by a printer and has worked for years. Now my linked, .AI file logs is not showing correctly and my images are low resolution. The EXPORT function is not working!

← Previous 1

Feedback and Knowledge Base