6801 results found

1. InDesign performance issue: Hand tool freezes

   10.12.6 Sierra
   Hand tool freezes and no other tool can be selected. It won't unfreeze unless I shut down entire computer. This is a recurring issue.

   33 votes

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   47 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Different Product  ·  amaarora responded

   Hi,
   In order to reproduce the issue we sent information to all the affected users who have either voted or commented on this thread.
   Based on the replies we got we could infer that the issue is occurring when a third party software or application is also running in parallel. Some examples of the software used include Global Auto-correct, Google Chrome,
   Moreover, when the issue occurs it seems to hamper all CC applications such as Illustrator, InDesign and Photoshop.
   A possible fix for the solution includes restarting the application or restarting the system.

   In the absence of any consistent reproducible steps, we are currently closing this thread as “not reproducible”. In case you again encounter the issue, please create a new thread mentioning the steps with which we can reproduce the issue and additional softwares, if in case any, that you are using.

   Thanks,
   InDesign Team

2. gpu performance not working

   This literally just started happening today. I have not installed ANY new anything.
   I'm running a new Macbook Pro (sept 2017), with 16g RAM, 2 TB SDD (with plenty of room on it) Graphics processor is Radeon Pro 560 4 GB
   Intel HD Graphics 630 1536 MB, running High Sierra 10.13.1.
   Running latest version of InDesign CC 2018 build 13.0.1
   As of about an hour ago, I can no longer use the animated zoom or GPU performance. Everything on the screen disappears and you can see the rulers moving as I try to zoom in/out or try to scroll pages. I've posted a short 1m video here that shows the problem.

   https://cl.ly/1p1o0q3J1B03

   I am really befuddled here, rebooted, shut down other apps, etc. but again, the behavior only started an hour or so ago.

   Please keep me posted on a fix.

   This literally just started happening today. I have not installed ANY new anything.
   I'm running a new Macbook Pro (sept 2017), with 16g RAM, 2 TB SDD (with plenty of room on it) Graphics processor is Radeon Pro 560 4 GB
   Intel HD Graphics 630 1536 MB, running High Sierra 10.13.1.
   Running latest version of InDesign CC 2018 build 13.0.1
   As of about an hour ago, I can no longer use the animated zoom or GPU performance. Everything on the screen disappears and you can see the rulers moving as I try to zoom in/out or try to scroll pages.… more

   2 votes

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   3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  Sumit Garg responded

   Hi ,

   Are you facing this issue for all the document. If yes, can you please send us one of your sample document for analysis. This will help us in isolating the actual root cause.
   If issue is specific to some documents then please share these documents for analysis.

   You can send us your packaged document with assets to “sharewithID@adobe.com” email address.

3. Indesign not working with macOS High Sierra download

   My Adobe InDesign is showing blank window and no tools after downloading macOS High Sierra. Help?

   6 votes

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4. Spell check not working

   I have installed the latest version of ID, and the spell check is not working. It does not detect misspelled words.

   44 votes

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   42 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  amaarora responded

   Hi,
   Based on emails we have recieved from you all, we were able to figure out that issue was either not reproducible or that the feature was not being used correctly.
   Closing this issue was for now. Let us know in case you encounter the issue again

   -InDesign Team

5. Publish Online

   On Android phones and tablets: Publish Online skips pages when trying to swipe from page-to-page in certain Publish Online documents.

   The thread on the forums is here: https://forums.adobe.com/thread/2419718

   The documents that have been reported to exhibit this behavior include:

   1, "Five Days from Nowhere," found here https://helpx.adobe.com/indesign/using/publish-online.html

   1. And also this document that's in my Publish Online gallery https://indd.adobe.com/view/ab79b8c6-1265-44e3-aeae-7dccfb89cd94
   15 votes

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   Closed: Fixed  ·  7 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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6. 6 letter word is split at end of line without a hyphenation being added

   Hyphenation of the style is set for 3 letters before, 3 letters after. Correct for the language would be a hyphenation after two letters in this case. Indesign cannot break the word as it wants, INSTEAD it still breaks the word, but inserts no hyphenation. This appears to be a bug. I am attaching a screen shot as well as a package file. The problem is highlighted in yellow on page 26 of the book.

   Indesign: 13.0.1
   Mac: 10.12.6

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   2 votes

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   0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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7. Text wraps when replacing a swatch

   If I replace a swatch the text wraps at one place. It happens just with one color in the document... I doesn't matter which swatch I use for replacing... I never seen this before. I image how risky that is when you're replacing a swatch in a large project like a catalog and than somewhere in the document text is wraping...

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   8 votes

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   1 comment  ·  Others  ·  Delete…  ·  Admin →
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   Under Review  ·  Abhinav Kaushik responded

   Thank you for reporting the issue.
   We are currently reviewing the same.

   Regards,
   Abhinav Kaushik
   InDesign Team

8. Random De-selection

   I've found this to be an issue ever since I first started using indesign 3 years ago. Sometimes when shift selecting objects, other random objects that you have already selected will unselect themselves. For example, I am selecting 4 random objects on my spread, I select 1, then 2, then 3, then 4, and object 2 unselects itself when I selected object 4

   1 vote

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9. Indesign crashing on startup 2017 / 2018 (cloud) - Please Help!!

   InDesign crashes the computer on startup. Not just the program, but restarts the PC. Sometimes it crashes with blue screen sometimes with plain and simple restart without any messages. Program does not even open.

   I'm running Intel I7 8720X, Nvidia 1080 TI, 11 GB, 32 GB ram DDR4, 512 SSD + 3 TB Storage, Windows 10 Home - all updates.

   I'm not sure what is going on. I tried to reinstall it, several times, after I uninstall removing preferences / settings, formatted the drives to kill any existing settings, still same issues. Photoshop, Illustrator and Adobe Acrobat work fine, not indesign.

   I have no issues with any other software on this PC, runs really well.

   InDesign crashes the computer on startup. Not just the program, but restarts the PC. Sometimes it crashes with blue screen sometimes with plain and simple restart without any messages. Program does not even open.

   I'm running Intel I7 8720X, Nvidia 1080 TI, 11 GB, 32 GB ram DDR4, 512 SSD + 3 TB Storage, Windows 10 Home - all updates.

   I'm not sure what is going on. I tried to reinstall it, several times, after I uninstall removing preferences / settings, formatted the drives to kill any existing settings, still same issues. Photoshop, Illustrator and Adobe Acrobat work fine, not… more

   3 votes

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   7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

10. Hunspell dictionaries cannot be added in Sierra or High Sierra

    Adding Hunspell dictionaries breaks code-signing, and results in the whole of InDesign's spelling system being sand-boxed by OSX.

    Steps to reproduce:

    1. On High Sierra and InDesign CC, add a Hunspell dictionary, as detailed here: https://helpx.adobe.com/indesign/kb/add_cs_dictionaries.html

    2. Spell-check any InDesign document using the new dictionary and spell-checking then becomes unusable, until InDesign is uninstalled then re-installed.

    The following types of errors are produced in the console, showing that it's a code-signing issue, caused by dictionaries being installed within the Hunspell plugin bundle.

    Can I suggest that there should be another place to install additional languages, outside the InDesign application.

    The only way I can work with Latin and Ancient Greek languages currently is to use an El Capitan Mac, which does not have the sandboxing.

    AMFI: Check-fix enabled for binary '/Applications/Adobe InDesign CC 2018/Resources/Dictionaries/LILO/Linguistics/Providers/Plugins2/AdobeHunspellPlugin.bundl e/Contents/MacOS/AdobeHunspellPlugin' with TeamID 'JQ525L2MZD', identifier 'com.adobe.adobehunspellplugin2': broken signature treated as unsigned without privileges. This workaround will not work for software built on or after 10.12.

    Adding Hunspell dictionaries breaks code-signing, and results in the whole of InDesign's spelling system being sand-boxed by OSX.

    Steps to reproduce:

    1. On High Sierra and InDesign CC, add a Hunspell dictionary, as detailed here: https://helpx.adobe.com/indesign/kb/add_cs_dictionaries.html

    2. Spell-check any InDesign document using the new dictionary and spell-checking then becomes unusable, until InDesign is uninstalled then re-installed.

    The following types of errors are produced in the console, showing that it's a code-signing issue, caused by dictionaries being installed within the Hunspell plugin bundle.

    Can I suggest that there should be another place to install additional languages, outside the InDesign application.

    The only way… more

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    9 votes

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    14 comments  ·  Others  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Thanks for reporting this issue. We are currently reviewing it.

    -Adobe InDesign team

11. Unable to edit style sheets in 2018 without creating a new style.

    Unable to edit style sheets in 2018 .

    1 vote

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    0 comments  ·  Styles  ·  Delete…  ·  Admin →
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12. Missing item in startup screen should be removed

    If I move a document on my hard drive, of course it’s gonna be missing in the recent items of inDesign. (normal)
    At that moment, instead of « missing doc -> OK » i should have :
    « missing doc -> remove from recent docs / Ok »
    * OK would do the exact same thing, closing the message window and leaving the icon/item there.
    * remove would remove it from the list so that I don’t see it again and mistakenly click it again.
    Why keeping the « OK » item at all ? So that I can keep track of a moved file if i didn’t want, or was on an external removed drive, and will find it again next time it is plugged/mounted.

    If I move a document on my hard drive, of course it’s gonna be missing in the recent items of inDesign. (normal)
    At that moment, instead of « missing doc -> OK » i should have :
    « missing doc -> remove from recent docs / Ok »
    * OK would do the exact same thing, closing the message window and leaving the icon/item there.
    * remove would remove it from the list so that I don’t see it again and mistakenly click it again.
    Why keeping the « OK » item at all ? So that I can keep… more

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    3 votes

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13. Disturbed InDesign workflow with several Macs on Apple Server

    All Macs in the network are running macOS High Sierra 10.13.1 and InDesign CC 2018 13.01 – Server is running OS X El Capitan 10.11.5 and Apple Server 5.1.5.

    Prior to InDesign CC 2018 everything went fine. Now, users in the network (SMB share) are having issues opening/editing files saved by another user (with the same macOS and Indesign version, as mentioned above).

    I knew that the initial High Sierra upgrade could break file sharing, but all Macs have the latest macOS security update installed (hence version 10.13.1).

    Sometimes, if a user waits for up to 30 minutes, he/she can open InDesign files saved by another user without a problem. Nevertheless, this issue breaks workflow gravely.

    Any ideas on this problem? Anyone experienced issues like this? Perhaps updating the server to High Sierra and a newer Server version could fix the problem?

    Thanks in advance for your input.

    All Macs in the network are running macOS High Sierra 10.13.1 and InDesign CC 2018 13.01 – Server is running OS X El Capitan 10.11.5 and Apple Server 5.1.5.

    Prior to InDesign CC 2018 everything went fine. Now, users in the network (SMB share) are having issues opening/editing files saved by another user (with the same macOS and Indesign version, as mentioned above).

    I knew that the initial High Sierra upgrade could break file sharing, but all Macs have the latest macOS security update installed (hence version 10.13.1).

    Sometimes, if a user waits for up to 30 minutes, he/she can… more

    7 votes

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    7 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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14. Shortcuts do not work when Indesign document is opened from Bridge. If same document is opened from Indesign (File/Open) - shortcuts are wor
    1 vote

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    0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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15. HTML ads produced in InDesign are exporting distorted and wrong.

    HTML ads produced in InDesign are exporting wrong. Fonts distorting, bevel and drop shadow not showing up. Several other elements look wrong.

    2 votes

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    1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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16. anchor

    1) Version of Adobe InDesign: CC 2018 (latest release)

    2) Steps to reproduce the issues:
    i) Create a text box with type tool. Enter text.
    ii) Create a text field with "buttons and forms" or insert a picture.
    iii) Anchor text field (or picture) to the end of the text in the text box.
    iv) Drag text box into Articles panel.
    v) Ensure "Include Article" is selected.
    vi) Select "use for reading order in tagged PDF" in Articles panel menu.
    vii) Export to PDF (save as interactive is using the text field).

    3) Expected result:

    Text field (or picture) will be tagged (probably within the P tag)

    4) Actual result:

    Text field (or picture) is not tagged.

    The text field (or picture) only tags if they are not anchored and are placed individually in the articles panel.

    When exporting to tagged PDF without use of the Articles panel, the anchored picture will tag, but the anchored text field will not tag. The text field will only tag if it is not anchored.

    1) Version of Adobe InDesign: CC 2018 (latest release)

    2) Steps to reproduce the issues:
    i) Create a text box with type tool. Enter text.
    ii) Create a text field with "buttons and forms" or insert a picture.
    iii) Anchor text field (or picture) to the end of the text in the text box.
    iv) Drag text box into Articles panel.
    v) Ensure "Include Article" is selected.
    vi) Select "use for reading order in tagged PDF" in Articles panel menu.
    vii) Export to PDF (save as interactive is using the text field).

    3) Expected result:

    Text field (or picture) will… more

    • 

    19 votes

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    5 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix is available in version 13.1 of InDesign.
    Please update to the latest version available to you via Creative Cloud Desktop application.

    Thanks,
    Adobe InDesign team

17. Indesig destroys its files

    version
    InDesign CC for Teams 2018 (13.0.1) ExtendScript (Javascript) with AdobeStock

    Steps

    scenario: slow, instable internet connection or internet connection failure

    Indesign loses cloud linking to library assets
    InDesign freezes
    InDesign crashes
    Active Indesign file can no longer be opened on this computer despite restarting Windows + InDesign

    If the library is shared with other team members, they will not be able to open the file

    Only team members who are not working with this library can open the file

    If this team member now deletes the links to the assets, the other team members can reopen the file.

    Tests have shown that the crashes are caused by incomplete downloads of the preview or licensed images from Adobe Stock, which are displayed correctly in the Indesign as a shortcut in the Links-window and preview image in the graphics frame.

    The problem can only be detected by opening the images in Photoshop.

    Stability enhancement:
    The images from AdobeStock should only be linked to the Indesign-file after a complete download and made visible in the Links-window or graphics-frame.

    version
    InDesign CC for Teams 2018 (13.0.1) ExtendScript (Javascript) with AdobeStock

    Steps

    scenario: slow, instable internet connection or internet connection failure

    Indesign loses cloud linking to library assets
    InDesign freezes
    InDesign crashes
    Active Indesign file can no longer be opened on this computer despite restarting Windows + InDesign

    If the library is shared with other team members, they will not be able to open the file

    Only team members who are not working with this library can open the file

    If this team member now deletes the links to the assets, the other team members can reopen the file.

    Tests… more

    1 vote

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

18. Label error Table 1 x 1 cell

    Version
    InDesign CC for Teams 2018 (13.0.1) ExtendScript (Javascript)

    Steps

    scenario 1

    • create table (1 cell, 1 row)
    • select cell with [ESC]-key
    • change label via Javascript

    app.selection[0].cells[0].label = "abc";
    $.writeln(app.selection[0].cells[0].label);

    • actual result in ESTK --> "abc"
    • actual result in Indesign -> Scriptlabel--> empty window (expected result: "abc" expected)

    scenario 2

    • create Table (1 cell, 1 row)
    • select cell with [ESC]-key
    • change label manually via Indesign -> Scriptlabel-Window to "abc"

    app.selection[0].cells[0].label = "";
    $.writeln(app.selection[0].cells[0].label);

    • actual result in ESTK --> ""
    • actual result in Indesign -> Scriptlabel--> "abc" (expected result: empty window)

    scenario 1 + 2

    • add a second row
    • label in first row is correct

    • label in second (new row) same as in row 1

    • remove added row

    • the label changes back to the false (actual) results as described in scenarios 1 and 2

    Version
    InDesign CC for Teams 2018 (13.0.1) ExtendScript (Javascript)

    Steps

    scenario 1

    • create table (1 cell, 1 row)
    • select cell with [ESC]-key
    • change label via Javascript

    app.selection[0].cells[0].label = "abc";
    $.writeln(app.selection[0].cells[0].label);

    • actual result in ESTK --> "abc"
    • actual result in Indesign -> Scriptlabel--> empty window (expected result: "abc" expected)

    scenario 2

    • create Table (1 cell, 1 row)
    • select cell with [ESC]-key
    • change label manually via Indesign -> Scriptlabel-Window to "abc"

    app.selection[0].cells[0].label = "";
    $.writeln(app.selection[0].cells[0].label);

    • actual result in ESTK --> ""
    • actual result in Indesign -> Scriptlabel--> "abc" (expected result: empty window)

    scenario 1 + 2

    • add a second row
    • label in… more

    • 

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    2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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19. Gray box replaces images

    Adobe InDesign 13.0.1
    Mac OS 10.11.6

    Today for first time, I had three similar 8-page newspaper documents open and one of them displayed only a gray box where the front page photo (full page image) had displayed before. I tried checking all display settings and could not bring the image back. Meanwhile, other full page ads got gray boxes also. The other two documents displayed similar content with no problem.

    I quit InDesign, and re-opend problem document. It then displayed all of the images properly.

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    7 votes

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    Closed: Fixed  ·  8 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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20. Indesign becomes slower after working on document over short duration. CC 13.0.1

    Indesign becomes slower after working on document over short duration. CC 13.0.1
    App is OK after restart. Once working on the document for 10 min the navigation around the document and any command request, ie duplicate a image slows down and becomes sluggish until app is restarted once more.
    Im working on a iMac (Retina 5K, 27-inch, Late 2015), 4 GHz Intel Core i7, 24 GB 1867 MHz DDR3, AMD Radeon R9 M395X 4 GB.
    (Display performance at "Typical Displace)

    3 votes

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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