7538 results found

1. Indesig destroys its files

   version
   InDesign CC for Teams 2018 (13.0.1) ExtendScript (Javascript) with AdobeStock

   Steps

   scenario: slow, instable internet connection or internet connection failure

   Indesign loses cloud linking to library assets
   InDesign freezes
   InDesign crashes
   Active Indesign file can no longer be opened on this computer despite restarting Windows + InDesign

   If the library is shared with other team members, they will not be able to open the file

   Only team members who are not working with this library can open the file

   If this team member now deletes the links to the assets, the other team members can reopen the file.

   Tests have shown that the crashes are caused by incomplete downloads of the preview or licensed images from Adobe Stock, which are displayed correctly in the Indesign as a shortcut in the Links-window and preview image in the graphics frame.

   The problem can only be detected by opening the images in Photoshop.

   Stability enhancement:
   The images from AdobeStock should only be linked to the Indesign-file after a complete download and made visible in the Links-window or graphics-frame.

   version
   InDesign CC for Teams 2018 (13.0.1) ExtendScript (Javascript) with AdobeStock

   Steps

   scenario: slow, instable internet connection or internet connection failure

   Indesign loses cloud linking to library assets
   InDesign freezes
   InDesign crashes
   Active Indesign file can no longer be opened on this computer despite restarting Windows + InDesign

   If the library is shared with other team members, they will not be able to open the file

   Only team members who are not working with this library can open the file

   If this team member now deletes the links to the assets, the other team members can reopen the file.

   Tests… more

   1 vote

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

2. [ID-4261359] Path ≠ line if you have a round arrow with an arrowhead as part of the path

   If you have a "round" arrow with the arrowhead as part of the path, the path (in my screenshot: blue) is no longer the same as the shown line of the arrow (black).
   This effect does not occur if the arrowhead is added to the path.

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   9 votes

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   1 comment  ·  Effects/Transparency  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,

   Thank you for reporting the issue. We have been able to reproduce the issue and it is currently under investigation. 

   —

   Adobe InDesign Team

3. Master-double-page with bleed makes mistake in assigning a single page

   1. InDesign 2017.1
   2. DIN A5 document with double-page and 3 mm bleed. On master-double-page A is no background and on master-double-page B is a full-faced background on the left page and a full-faced background on the right page. If I assign the right page of master-page B, the left page-background will also displayed on the left page (assigned with master page A, where is no background!!!). This just happens if the background of the master-page is set to the bleed (on top-left and bottom). The backgrounds are exact positioned and are not on the opposite page. See screenshots!
   3. On the left side is no background. Because it's assigned with master A
   4. On the left side is the background of the master B!! That's wrong!

   1. InDesign 2017.1
   2. DIN A5 document with double-page and 3 mm bleed. On master-double-page A is no background and on master-double-page B is a full-faced background on the left page and a full-faced background on the right page. If I assign the right page of master-page B, the left page-background will also displayed on the left page (assigned with master page A, where is no background!!!). This just happens if the background of the master-page is set to the bleed (on top-left and bottom). The backgrounds are exact positioned and are not on the opposite page. See screenshots!
   3. On the left… more

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   2 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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4. New / Edit Table Style Crash

   Creating a new table style using the hold-option-key + click page icon method and/or editing an existing table style in the palette crashes indesign instantly.

   1 vote

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

5. When opening two documents as tabbed one window group, ID does not auto-fit the resulting taller window onto full screen

   Make adding the additional document tab fit the resulting tabbed window into the same space the old one without tabs occupied.

   6 votes

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   3 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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6. Tagged artifacts are not propery exported to PDF

   1. CC 2017.1
   2. Create an InDesign Document with correct tagging, articles, etc. Spend hours because there is no simple way doing this without expensive plugins. Our small monthly payment is used to include more important functions like Stock-Photos. Export PDF, correct some minor errors and check it with PAC. You´ll get many Content errors, because artifacts are not properly tagged. Try to solve it in Acrobat with the tags/order/...-panel. Spend more hours with vanishing objects and many other amusing bugs. Find the Preflight-Tool to tag all objects at once.
   3. Correct tagging while generating the PDF.
   4. Lost my mind ... Please overhaul the UA-PDF workflow – or at least – fix all the bugs in InDesign and Acrobat.

   1. CC 2017.1
   2. Create an InDesign Document with correct tagging, articles, etc. Spend hours because there is no simple way doing this without expensive plugins. Our small monthly payment is used to include more important functions like Stock-Photos. Export PDF, correct some minor errors and check it with PAC. You´ll get many Content errors, because artifacts are not properly tagged. Try to solve it in Acrobat with the tags/order/...-panel. Spend more hours with vanishing objects and many other amusing bugs. Find the Preflight-Tool to tag all objects at once.
   3. Correct tagging while generating the PDF.
   4. Lost my mind ... Please overhaul… more
   5 votes

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   0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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7. InDesign 12.1.0.56 Mac crashes when launching files from Box.com

   Cannot click on file on Box.com or without crashing InDesign. DO not have problem on other computers with older versions of InDesign.

   2 votes

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

8. 2018 Indesign CC Libraries panel turns black after expanding it out

   After installing the newest version of Indesign on my Mac Pro I've noticed an issue with the CC Libraries panel turning black when I expand the panel outwards.

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   3 votes

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   0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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9. Missing links in packages

   Link paths are the original paths, not the ones redirecting to the package's folder, although 'update graphic links in package' is activated.

   6 votes

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   0 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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10. Problem with Ctrl+A

    When you select a file with more than 500 pages with the command Ctrl + A, (to export RTF) Indesign hangs for many minutes. It did not happen in previous versions. Problem detected in Win10 64bit, the last 2 versions of Indesign.

    1 vote

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    2 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

11. view mode blue shape

    when switching view mode using W key, saw a large blue shape covering half the screen

    2 votes

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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12. Indesign freezing when trying to change leading in style

    Indesign CC 2017.1 release

    12.1.0.56 64 build
    I am trying to change the leading for a particular style that is used in footnotes and when I attempt the change Indesign simply freezes. At the moment the leading is 9 pt but I want to increase to 11 pt. I don't have this problem with ordinary styles

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    4 votes

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    Need More Info  ·  2 comments  ·  Styles  ·  Delete…  ·  Admin →
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13. Hidden content in pdf export

    Adobe InDesign CC 2017. While exporting the file into a PDF. In the PDF while searching for a word I found some sort of ghost fields (picture ghostfields.png). Then I found out that the problem is caused by graphics that we use internally. There are mostly more than just one graphic in one Illustrator file (picture illustratorfile.png). It is saved as an ai, not eps. InDesign exports the parts of those graphics that are actually not visible in InDesign (picture error2.png). I could not find out why, or how to solve it. And because of those ghost field you can not search for anything within the pdf. The only solution was to export the pdf, and then print the pdf with adobe pdf to create a new 'clean' pdf.

    Adobe InDesign CC 2017. While exporting the file into a PDF. In the PDF while searching for a word I found some sort of ghost fields (picture ghostfields.png). Then I found out that the problem is caused by graphics that we use internally. There are mostly more than just one graphic in one Illustrator file (picture illustratorfile.png). It is saved as an ai, not eps. InDesign exports the parts of those graphics that are actually not visible in InDesign (picture error2.png). I could not find out why, or how to solve it. And because of those ghost field you can… more

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    3 votes

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    3 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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14. Horizontal and vertical measurements switched in Move dialog

    I’m one of the dinosaurs who started out in the trade on a typesetting machine, and my preferred system of units uses picas for horizontal measures and points for vertical. This has mostly worked fine for years, but since the most recent update I notice that the Move dialog is using points for X and picas for Y. Not a major issue, but somewhat annoying. (ISTR previous versions with a similar bug in the Cell Options > Text dialog, where the left & right insets were in points and the top & bottom in picas, but that one now behaves as expected.)

    I’m one of the dinosaurs who started out in the trade on a typesetting machine, and my preferred system of units uses picas for horizontal measures and points for vertical. This has mostly worked fine for years, but since the most recent update I notice that the Move dialog is using points for X and picas for Y. Not a major issue, but somewhat annoying. (ISTR previous versions with a similar bug in the Cell Options > Text dialog, where the left & right insets were in points and the top & bottom in picas, but that one now behaves… more

    2 votes

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    1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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15. InDesign 2017 file on file server with High Sierra

    We have Panzura file servers here and anytime we try to open an InDesign file with CC 2017 it completely crashes any mac that tries to open it, immediate kernel panic with both InDesign and Finder being the cause. So we tried to copy the files to the desktop and open them from there, no dice.

    How on earth did Adobe not catch this bug? You guys had 3 months access at least to the dev prereleases like the rest of the software vendors, this is pretty unacceptable.

    3 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. Control bar disappears from view when switching applications in cc 2018

    When I switch from an application back to InDesign cc 2018 the control bar/panel will sometimes disappear. The only way I can get it back is to change workspace to "Essentials" and then return it to my custom workspace. This did not happen with InDesign cc 2017.

    My specs are as follows:
    OS 10.11.6 (15G1510)
    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Intel Core i7
    8 GB 1867 MHz DDR3
    AMD Radeon R9 M390 2048 MB

    2 votes

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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17. InDesign CC 2018 13.0.1X64 The inserted PDF (link type) will cause software crash to exit when deleting.
    1 vote

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

18. when I click on Indesign document, the program oben but nut the the documents

    Have had to restart computer twice now to get latest update of InDesign to open and/or create any documents at work.

    1 vote

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    1 comment  ·  Others  ·  Delete…  ·  Admin →
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19. BUG Make "Fit Frame to Content" finally work with rotated/skewd content

    1. Version: CS4 and above
    2. Steps: Just rotate/skew a picture within its box and use "FitFrameToContent" and watch the content gets cropped!
    3. Expected Result: The picture frame gets fit…
    4. Actual result: The content gets cropped.

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    3 votes

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    3 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Hi,
    Thanks for reporting the issue.
    We have been able to reproduce it and will consider it for fixing.

    -Aman

20. Error on Inset Spacing on Text Frame

    The Inset spacing on a Text Frame can be set to keep text from the edge of a box as in previous versions. However I am finding that when I request the frame be resized to fit the text exactly the bottom inset is not being recognised. Is this an recognised issue?

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    2 votes

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    1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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