Bug details

InDesign crashes while accessing printer setup or printing on Windows

I've had no issues in writing documents, but printing an existing one crashed InDesign2018. A crash report was automatically generated and sent to you &/ or Apple.

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InDesign might crash while accessing printer setup or printing with specific printers. The crash is intermittent and specific to Windows only.

We need some more details to look into this issue. Please share the following information for further investigation:

Printer driver and printer setup details.
How is the printer configured? (Local/Network/Wireless)
Is the printer configured as your default printer?
Please share the details with us at sharewithID@adobe.com.

10 comments

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  • Tish Brice commented  ·   ·  Flag as inappropriate

    Is there a fix for this issue? InDesign crashes when I try to print to a printing; however, there are no problems printing or exporting to PDF.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I updated to CC 13.1 and now when I print to the Konica Minolta C754 InDesign crashes. When I print to our HP laser printer I get odd print driver substitutions. After restarting I printed again and it crashed both InDesign plus my whole PC.

  • John Chapman commented  ·   ·  Flag as inappropriate

    I used InDesign to lay 3 books out in September 2017, no problems with printing to a HP 477 PS printer then.
    I come back from 3 months overseas and InDesign gets updated. I am using the same book (documents) that had no problems in September but of course am editing it. Now about every second time I try to print from InDesign it crashes, nothing else has changed, just InDesign. I have Windows 10 64 bit. The crash is intermittent, sometimes it will print, sometimes not. Every time I try to print sample pages, I cross my fingers! Sometimes just reopening InDesign with Recovery means it will then print. This is an intermittent problem but regular enough to be very annoying and slowing my workflow considerably.
    I have tried deleting the Preference file, that worls temporarily, it then prints fine but after one or two printings from different documents it then crashes. Deleting the preference file fixes it again.. I lay out books that have multiple chapters with between 96 and 320 pages. Judging from the number of others who are having printing problems I am not the only one with this issue. The suggestion of printing to a PDF file then open Acrobat to print a page while we are going through the editing process is a poor suggestion as its not much different to deleting the preference file. In other words, its kludge, not a fix.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Any solutions on this? My coworker and I are both unable to print in InDesign 2018 without it crashing.

  • Brent Dixon commented  ·   ·  Flag as inappropriate

    Indesign CC 2018 Ver 13.0.1 x64

    I recently updated to Windows 10 Pro 64 bit from a windows 7 Pro 64 bit. Every time I try to print to 2 of my three postscript printers AND go into the printing preferences to change things like duplex etc. it crashes the program at that point. It never makes it into the preferences panel. The newest PS printer is the only one that works. All 3 printers are production printers.

    This happens to me in InDesign and Photoshop. But does not happen in Illustrator or Acrobat. Or any other programs on my computer, like any of my office programs or the web browser. Just Indesign and Photoshop.

    I have already reinstalled Adobe. I deleted all programs from from the CC APP And removed all preferences. I've Deleted the CC app using the CC Uninstaller from Adobe. Then reinstalled. No change.

    I've contacted my printer vendors and have confirmed I am using the most current drivers they offer. Again, all other programs handle the printer fine and let me into the printer preferences. This is my first time using adobe in my office with Windows 10. I have used it in windows 7 no problem for many years. Even with the CC 2018 apps that are up to date.

    I have sent several bug reports from Indesign when this happens.

    I am getting very frustrated with this. Makes printing a nightmare and I have to do workarounds which takes time and loses money. I have other funky things Happening with InDesign as well, but this is the focus of this discussion. Any help would be appreciated.

    Thanks!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi,

    I printed (successfully) to an external printer direct from InDesign, but as the printer kicked into life the application crashed, and MacOS then sent a diagnostic file to Apple/ you/ all of the above.

    The document I printed (the previously updated table of contents for a book) looked fine, but I did need to restart InDesign. So far, everything else has been going fine. :)

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