6894 results found

1. ^t

   In InDesign, when I use the ^t shortcut to get the type control panel, I lock up and then have to go to Task Manager and close InDesign. (InDesign 14.0.1 x64, Windows 10 Enterprise Version: 1803)

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

2. Can't move multiple objects after 14.0.1 of Indesign. And it's sloooowww!

   Trying to move multiple objects, mostly boxes of type. One or several items does not move although selected. Upon undo and trying to move again, other objects doesn't move. And it has gotten so slow but that might be after Mojave 10.14.3 and not Adobe :)

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   2 comments  ·  Adjust Layout  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,
   If possible please can you share a sample document along with a video showing the issue at amaarora@adobe.com ?

   Thanks

3. Swatches panel locked in Adobe InDesign CC 2017 Win 10

   When editing colours into the swatches panel, the entire panel will be blocked, the colours greyed-out. After having deleted the cache it's OK for a moment, but the problem re-appears regularly. In the specification panel the colours can be nevertheless selected. Who knows the solution to this problem?

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   0 comments  ·  Colors/Swatches  ·  Edit…  ·  Delete…  ·  Admin →
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4. Pages

   Adobe Indesign 14.0.1

   Last row of Pages Panel doesn't display the page numbers. I'm unable to scroll lower either as the scroll bar is at limit.

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5. Indesign CC2019 (oct) - "Do you want to save changes to "-/*TempScratchDocument*/-" on close

   Indesign 14.0.1 x64, german, Windows8 as "Admin"

   On closing Indesign with its "×" button, a dialog popped up asking:

   Do i wanna save changes to "-/TempScratchDocument/-", Yes | No | Cancel.

   This is the first time i have this error. I can not recreate it. Prior to the error i did: made some changes to an open documents spellchecking and hyphenisation settings. I also edited a paragraph format in the doc to use Duden instead of Proximity as Spellchecking/Hyphenisation. I let it re-calculate the flow of the document and saved the document. I closed the doc ument and made changes to indesign default Spellchecking and Hyphenisation settings, setting German to "Duden" and "Duden (Press)" as defaults. I then wanted to close Indesign, when the dialog popped up.

   It was NOT a crash, just this weird Dialog.

   See screenshot attached.

   Indesign 14.0.1 x64, german, Windows8 as "Admin"

   On closing Indesign with its "×" button, a dialog popped up asking:

   Do i wanna save changes to "-/TempScratchDocument/-", Yes | No | Cancel.

   This is the first time i have this error. I can not recreate it. Prior to the error i did: made some changes to an open documents spellchecking and hyphenisation settings. I also edited a paragraph format in the doc to use Duden instead of Proximity as Spellchecking/Hyphenisation. I let it re-calculate the flow of the document and saved the document. I closed the doc ument and… more

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6. Loading icon animation

   The spinning icon dots are off-centred and rotate awkwardly. It's only visible briefly, but looks clumsy in a premium app.

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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Based on user response, closing this one.

   Adobe InDesign team

7. Indesign CC2018 crashes on Cmd-V

   I'm working on my masters and using a Split Window to copy and paste text from the same document into a list of references. Cmd-V crashes Indesign. With no warning, or hang, it literally shows me the desktop, no save, nothing. Thankfully auto recover sorts it out, but this is something Adobe needs to look at. I can't tell if there is anything special about the text other than it was a web link and had a paragraph style.

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

8. paragraph lines don't fit rounded frame-line

   When using rounded corners on textframes, paragraph-lines don't fit to the right frame.
   We use it with 0,5-pt-framelines and there is a small distance between both lines.
   Depending on typesize (and perhaps on other parameters), the distance has different measures.
   InDesignCC (14.0.2) / OSX HighSierra (10.13.6)

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9. Menu Items Opens Webpage to Buy InDesign

   Indesign CC 2019
   Multiple clicks on menu items with the same results.
   When clicking on menu items the menu item should appear.
   When clicking on Type>Tabs, About InDesign opens a webpage (see attached) to buy Indesign. Each menu item goes to the same webpage. First time I have had this happen.

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10. Critical : can't sync fonts from Adobe

    Critical : can't sync fonts from Adobe :

    Hello, just like this guy below :

    Help! Unable to activate fonts InDesign 2019

    I can't sync fonts on indesign from Adobe Fonts. Nothing works. Tried everything.

    Tried syncing them from the Adobe Font website, tried in Indesign, uninstalled all indesign versions, restarted preferences, uninstalled adobe cloud.

    tried everything,

    Deactivating fonts on adobe font website, reactivating them. Doing the same in the cloud app. No fix.

    FONTS HAVING ISSUES : Source Sans pro, Open Sans, League Gothic, Fire Sans , Fire Sans 2.

    The error message is : "unable to sync one or more fonts" (tried all the troubleshoot fixes from adobe for this message)

    But other fonts work well and do sync : Franklin URW, Bebas Neue etc.

    My colleague has no issue on his mac, but I do on my PC. We share the same adobe licence for 2 computers. I tried stopping all software firewall inside Windows.

    It's not due to our network, because my colleague uses the same network...

    I'm currently stuck with projects that can't sync fonts.

    What to do ?

    I already tried with older version of indesign, no success

    Thank you

    Critical : can't sync fonts from Adobe :

    Hello, just like this guy below :

    Help! Unable to activate fonts InDesign 2019

    I can't sync fonts on indesign from Adobe Fonts. Nothing works. Tried everything.

    Tried syncing them from the Adobe Font website, tried in Indesign, uninstalled all indesign versions, restarted preferences, uninstalled adobe cloud.

    tried everything,

    Deactivating fonts on adobe font website, reactivating them. Doing the same in the cloud app. No fix.

    FONTS HAVING ISSUES : Source Sans pro, Open Sans, League Gothic, Fire Sans , Fire Sans 2.

    The error message is : "unable to sync one… more

    5 votes

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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We’ve seen this issue happen when you have the same Font already installed on your machine.

    So you may try going to where your Fonts are installed on Windows machine – (Control panel > Fonts) and uninstall/remove the Fonts that you are unable to Sync from Adobe Fonts.

    Hopefully, the problem should get resolved.

    Adobe InDesign team

11. Na geração de arquivo HTML o programa interrope e finaliza a operação, encerrando o próprio programa. Solicito proviências e orientações.
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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

12. Inaccessible URL Link in preflight panel

    Inaccessible URL link option in Preflight panel is not working after implementing Adobe CC version. It was working in CS5 but in all CC version still CC 2019 is not working.

    For Digital purpose we need this option. I attached screen shot for your reference

    In the attached screen shot there is one dead link it shows red color in Hyperlink window, but the indesign preflight panel shows No Error. If its working properly mean it need to be show error

    Thanks

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13. Shortcuts and keyboard keys stop working.

    CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow keys when trying to edge a graphic or text box over. Generally, I am able to type in the file name if I am trying to save my work before I close the program, but there have been times that my keyboard is disabled there as well and I have to save over what I have open, rely on the auto-backup file, or duplicate the file in Explorer and rename it so I don't lose the original file. This has not been an issue in any other programs except InDesign and has only been in the past few weeks. The crashing since the last update has subsided, but this issue has not. I would love to know how to fix this.

    CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow… more

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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The issue has been fixed in the latest release of InDesign – InDesign 2021.
    Please update to this new version of InDesign to get the fix.

    —
    Adobe InDesign team

14. Endnotes in text flow - Not on a separate page

    Import endnotes as plain text in the text flow. NOT on a separate page! How hard is this to understand? I groom text in one document and then copy and paste the magazine article/book chapter into another Indesign file. I can't do this if you put the endnotes in a separate text flow. It's really terrible! Dynamic notes has just been a complete failure!

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15. Can't drag objects

    I am unable to drag objects/textbox/etc in InDesign. I can resize using corner handles but I'm unable to click and drag object to desired location I've uninstalled, reinstalled, shutdown, restarted, cleared all settings, etc and nothing seems to work. I have never encountered this issue in all my years of using InDesign. Please help!

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    74 votes

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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    We thank you for your patience all this while.

    Addressing this problem has been tricky for us given the random nature of the issue.
    Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

    Many of you must have received email from us seeking more details about the issue.

    We have concluded our investigation and came up with the below mentioned finding:

    It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
    If the user tries to drag it from any other position, the object cannot be moved.

    We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest version id 14.0.3.

    Please download and install id 14.0.3 and let us know your feedback on the new experience.

    Note:
    If you are unable to drag other types of objects (other than empty polygons), please check the memory usage of your system. It has been observed that when the memory usage reaches the critical level, dragging of the objects become difficult.
    As a workaround, you may either try to close some applications or restart the system.

    Regards,
    InDesign team

    Hello All,

    We thank you for your patience all this while.

    Addressing this problem has been tricky for us given the random nature of the issue.
    Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

    Many of you must have received email from us seeking more details about the issue.

    We have concluded our investigation and came up with the below mentioned finding:

    It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
    If the user tries to drag it from any other position, the object cannot be moved.

    We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest… more

16. export

    When exporting a PDF, the progress bar has two frames reversed. As the progress bar moves downwards, it goes from leaving the four bottom lines filled, to the bottom three, bottom two, then an empty bar, then one bar filled. Those last two frames are out of order.

    InDesign CC 2019 v14.0

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17. Export to Fixed Layout EPUB - Poor Image Quality

    I am currently working on a graphic novel project that I am planning on submitting to apple books as an epub file. The files were created in adobe illustrator and subsequently, linked into adobe indesign to create the final published product. I have noticed that the image quality when exported to epub is far inferior to when that same file is exported to a pdf file. That is regardless of the alterations that you make to PPI or other options (such as altering between PNG, JPG and other file formats) prior to exporting to epub. I have adjusted the PPI to 300 and still the color of the document and the overall image quality lack. I find myself having to ***** open the epub to exchange out the indesign generated files for files that I optimized in illustrator (which can be a painfully tedious process if you have a ton of pages/images to optimize). These newly optimized files look far better at a fraction of the size of the indesign generated files. I located this forum thread from 2011 that actually seems to correspond to my problem (https://forums.adobe.com/thread/871355).

    Please let me know if you need any additional information.

    Regards,

    Tom

    I am currently working on a graphic novel project that I am planning on submitting to apple books as an epub file. The files were created in adobe illustrator and subsequently, linked into adobe indesign to create the final published product. I have noticed that the image quality when exported to epub is far inferior to when that same file is exported to a pdf file. That is regardless of the alterations that you make to PPI or other options (such as altering between PNG, JPG and other file formats) prior to exporting to epub. I have adjusted the PPI… more

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    0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
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18. No Font Spacing Between Words in InDesign 2019 14.0.x-2 on Mojave 10.14.x-4, Works fine in InDesign 2014 (v10.0.70) on Yosemite (10.10.5)

    Posted it here too: https://forums.adobe.com/message/11049072#11049072

    So, we've had this issue on our new MacBook Pro running macOS Mojave v10.14.4 ever since last year in August when we were on High Sierra (what came with the Mac).

    Basically, InDesign is unusable with Gujarati Sangam MN on the 2019 version but on 2014 (v10.0.0.70) version on my old Mac (OS X Yosemite, v10.10.5) it works fine.

    What's causing this issue?

    We've tried the following:

    • Contacted Adobe & Apple support: Apple said to contact Adobe, Adobe was unhelpful, they suggested we look up if the font was installed it it is on the new Mac using Font book.

    • Updated Adobe InDesign 2019 to 14.0.2.

    • Arial seems to work, so maybe it's something to do with this font on new Macs or InDesign 2019?

    • Unrelated (because CC was showing trial expired from dropdown but a new account let us test the new update for 7 days, still same issue): https://helpx.adobe.com/creative-cloud/kb/limited_access_repair_tool.html#

    Also noticed some images aren't rendering properly coming from Adobe InDesign 2014 to 2019.

    We simply cannot buy InDesign 2019/CC if this issue hasn't been fixed or can't be fixed.

    PS: Is there a way to move all the font options back to the top of the window like in InDesign 2014, rather than on the right?

    Pics included:

    Mac Mojave 10.14.4 with Adobe InDesign 2019:

    Screen Shot 2019-04-27 at 22.49.09.png

    No text spacing between words on Gujarati Sangam MN font, Adobe 2019 on Mojave 10.14.4.

    Screen Shot 2019-04-27 at 22.49.23.png

    Adobe InDesign 2014 on old Mac Yosemite 10.10.5, renders fine (I made the file in this version and have been working with it ever since):

    Screen Shot 2019-04-27 at 22.33.54.png

    As you can see the spacing between words is perfectly fine, very annoying how Adobe InDesign 2019 isn't accomodating for this out of the box.

    Screen Shot 2019-04-27 at 23.31.48.png

    Any how, I'm thinking of just choosing a template from Adobe Stock templates to redesign this resume, since it's proving so problematic and is due to a refresh. This current resume I designed from scratch in Adobe 2014, but it doesn't seem that portable to 2019 version.

    Thank you again, hope this can be solved or otherwise serve others too.

    Regards,

    Siteroo Team

    Posted it here too: https://forums.adobe.com/message/11049072#11049072

    So, we've had this issue on our new MacBook Pro running macOS Mojave v10.14.4 ever since last year in August when we were on High Sierra (what came with the Mac).

    Basically, InDesign is unusable with Gujarati Sangam MN on the 2019 version but on 2014 (v10.0.0.70) version on my old Mac (OS X Yosemite, v10.10.5) it works fine.

    What's causing this issue?

    We've tried the following:

    • Contacted Adobe & Apple support: Apple said to contact Adobe, Adobe was unhelpful, they suggested we look up if the font was installed it it is on the… more

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    2 votes

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19. Fonts menu selection doesn't work well (it skips some fonts randomly)

    On a 2011 27" iMac 3,1 Ghz with SSD drive, with the last High Sierra and InDesign CC 2019 (14.0.2) versions, the fonts selection menu doesn't work well. Please see attached video. This is really annoying because it seems to happen randomly. Thanks for your help. Regards.

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    1 comment  ·  Text/Story/Table  ·  Edit…  ·  Delete…  ·  Admin →
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20. full swatch list not displaying bug

    In the first image, the scroll bar is all the way to the bottom, but it's not showing the rest of the list, when I expand the box (image 2) it displays them... please help/fix?

    IndesignCC 13.1 osx high sierra.

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    8 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

    1. Does it happen with the latest InDesign version 14.0.1 ?
    2. Is it document specific or happens with all the documents?
    3. Does it happen with Swatches panel only or all other panels while expanding ?
    4. Have you added any extra swatches or it happens with the default swatches ?
    5. Please specify your Platform, OS version and InDesign version.

    A short video depicting the issue will be very helpful.