1381 results found

1. ID crashes when call method "createHyperlinkQRCode" on Rectangle from "afterOpen" event handler

   ID 18.1 Windows 10

   I'm trying to develop a script that updates the QR code (creates anew in the same Rectangle ) when the document is opened.

   The Startup Script sets the event handler of the "afterOpen" event, where the "createHyperlinkQRCode" method is called on the found Rectangle object.

   In this case, InDesign crashes with an error
   <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD49229914">

   Creating a QR code manually through the main menu does not cause errors. The error does not occur when the script calls the "createHyperlinkQRCode" method on the Document object. But in this case, I have to point with the cursor to the place of inserting the QR code, and this creates an unnecessary waste of time.

   If the script is called from the script panel, it works without errors, which indicates that there are no errors in the script.

   I tried the following layouts (they cause the same error and crash InDesign):
   (1) Preferred option. Call the QR code creation method directly in the "afterOpen" event handler.
   (2) I extended the Rectangle object with an additional method that is called in the "afterOpen" event handler.
   (3) I made a separate script that can be run manually. It works if I run it manually. And crashes if I call this script in the "afterOpen" event handler using doScript().

   ID 18.1 Windows 10

   I'm trying to develop a script that updates the QR code (creates anew in the same Rectangle ) when the document is opened.

   The Startup Script sets the event handler of the "afterOpen" event, where the "createHyperlinkQRCode" method is called on the found Rectangle object.

   In this case, InDesign crashes with an error
   <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD49229914">

   Creating a QR code manually through the main menu does not cause errors. The error does not occur when the script calls the "createHyperlinkQRCode" method on the Document object. But in this case, I have to point with… more

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   1 comment  ·  Scripting  ·  Delete…  ·  Admin →
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2. Keyboard Shortcut Ctrl+Shft+G (Ungroup) acts strange

   In Windows 10, Indesign 14.0:

   Ungrouping with keyboard shortcut only works when I:

   1. hold Ctrl+LeftShift,

   2. then touch RightShift (while holding Ctrl+LeftShift) (????)

   3. press G (while still holding Ctrl+LeftShift)

   3 votes

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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3. adobe color theme

   Version of Adobe InDesign : 13
   Steps to reproduce the issues
   

   1 - create a new document
   2 - Import or draw something
   3 - Select element you want to move or made a snippet
   4 - move them to the Adobe color Theme panel and drop.

   Expected result : a sound like other pannels
   Actual result : The Snippet code will be displayed in the Adobe Color Theme panel.
   

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   0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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4. Windows 10 Filetype capture

   I let the Creative Cloud Desktop upgrade me from 2020 to 2021 and uninstall 2020... only the file associations didn't get updated and there isn't a way to select Indesign 2021.

   Maybe have a manual button option you can hit to select default filetypes if an upgrade goes awry.

   Meanwhile what's the quick fix?

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   0 comments  ·  Others  ·  Edit…  ·  Delete…  ·  Admin →
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5. Paste without formatting option disappeared, CTRL+Shift+V not working

   There was previously an option to Paste with Formatting and Paste Without Formatting, and after recent updates, the options have disappeared and paste functioning is working incorrectly. I used both of these functions for various reasons, and would greatly appreciate it coming back! I could use CTRL+Shift+V to paste without formatting, or, if I clicked into a text box and right clicked, there were for options: Cut | Copy | Paste | Paste Without Formatting. Now, only the first three appear as options and I've lost the fourth function. There are times when I WANT to paste with formatting, though mostly I paste without formatting. Now, I don't see a Right-Click menu option for "paste without formatting" and even using CTRL+Shift+V is not working. Now, the default paste seems to be "without formatting" except even then, it's pasting with the incorrect formatting - not retaining the original settings from Word, nor adopting the settings I'm pasting into. This is a significant in-efficiency as I'm having to redo paragraph styles for all paragraphs, instead of it overlaying the text I want to replace and maintaining the InDesign paragraph styles I had with the previous text.

   I'm in v17.2.1; recently upgraded to Windows 11 also.

   There was previously an option to Paste with Formatting and Paste Without Formatting, and after recent updates, the options have disappeared and paste functioning is working incorrectly. I used both of these functions for various reasons, and would greatly appreciate it coming back! I could use CTRL+Shift+V to paste without formatting, or, if I clicked into a text box and right clicked, there were for options: Cut | Copy | Paste | Paste Without Formatting. Now, only the first three appear as options and I've lost the fourth function. There are times when I WANT to paste with formatting, though… more

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   0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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6. variable font using no font style after PDF export for fillable form

   When using a variable Font (Acumin from Adobe Fonts) for a text field in a fillable form it isn't using any font style when exported to PDF.

   Static fonts act as expected.

   InDesign 2020 16.1 64bit, Windows 10

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   0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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7. Custom PDF presets erased after update to CC 2018

   I have several saved PDF presets for different clients. All of them had been deleted after upgrading from CC 2017 to 2018. I first thought they were simply not migrated over, but after opening InDesign CC 2017 I noticed they were gone there also! Only the default presets (High-Quality Print, etc.) were showing up in the drop-down menu. I had to go into my TimeMachine update to restore the files.

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   4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anasuiya Gupta responded

   Hi Annika

   Could you please go to the following location on your system, and check whether your presets are present on your machine or not:
   /Library/Application Support/Adobe/Adobe PDF/Settings

   Also, is there any other Adobe application that is installed on your system, like Illustrator? If yes, could you please check if your presets are shown in those applications or not.

   Regards
   Anasuiya Gupta

8. GREP failure

   InDesign 2019 14.0.2 has created a new bug with GREP. If you search for any character, InDesign jumps half way through the file.
   So, for example, if you click the cursor at the start of the document, instead of GREP finding the very first character that you search for, it instead jumps towards the end of the document.
   So, for example, if you do a search for the letter 'a' in GREP, it will miss most of the document out and find the first one towards the end of the document.
   To confirm this, if you do a search and replace of . to $0 instead of finding all the characters in the document and replacing them with themselves (we use this for finding out how many characters are in a document), in one of our documents it found and replaced 30,000 characters when it should have replaced 500,000 characters.
   This has only happened in this latest update.

   InDesign 2019 14.0.2 has created a new bug with GREP. If you search for any character, InDesign jumps half way through the file.
   So, for example, if you click the cursor at the start of the document, instead of GREP finding the very first character that you search for, it instead jumps towards the end of the document.
   So, for example, if you do a search for the letter 'a' in GREP, it will miss most of the document out and find the first one towards the end of the document.
   To confirm this, if you do a search and… more

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   0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Based on user response, closing this issue.

   —
   Adobe InDesign team

9. Bugs with Whitespaces in Justification’s Composer when work with Thai language and other issues

   As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
   .
   Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit (you can find “Copy And Paste Text form Selection Text.txt” in attachment) almost vowels and tone marks were changed into quotation marks that which made me suspicious about text encoding in that language.
   .
   I do not know that this issue has a relative to the issue in question. The white spaces. As you can see in “img 01” in attachment (and on Indesign file) on the text where I high-lighted.
   .
   First, you can see white space play as a character in the beginning of the line, like other white spaces such as thin-space. And you also see, when applied paragraph with Adobe World Ready Composer, either single line and paragraph, spaces other than whitespace that insert form space bar play as character on the end of the line when you apply text justify. In an example I shown to you, en-space did not collapse. It stilled as a character.
   .
   Other than that, you can see the close parenthesis was sole wrapped into the next line, even it should stayed with the last word.
   .
   Nearly half year, after you had claimed that Indesign support Thai, I still cloud’t update into 2020 version because of all these fatal issues.
   .
   PS. You can download example Indesign file form https://www.dropbox.com/s/mp1qbvoga4ra66w/Test%20AW%20Folder.zip?dl=0

   As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
   .
   Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit (you can… more

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   0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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10. Some hyperlinks/cross-references lost in HTML export

    When exporting a document containing hyperlinks and/or cross-references to HTML, some hyperlinks are lost.

    See the screenshot of an example InDesign document attached. (This is an anonymised excerpt from a much larger document.) The index item at the bottom contains cross-references to numbered/lettered paragraphs in the text above.

    In the actual HTML output files from both InDesign 2020 and 2021, some of those cross-references have not been correctly converted into hyperlinks. (Compare the links in the expected HTML output file.)

    Ugly workaround: insert extra characters immediately before and after each distinct hyperlink/cross-reference. In the actual 'bookended links' HTML file you can see that I have inserted a $-sign before/after each hyperlink, and the links have been exported correctly. The $-sign can then be removed by search/replace in a text editor to produce the correct HTML (this is how the expected HTML file was created).

    When it happens in a document, it happens consistently: the same hyperlinks are lost each time – but within the document there seems to be no pattern to the links that stick and the links that disappear once exported.

    This example has been tested in InDesign 16.4 x64 and 15.1.4 x64 on Windows 10 and 16.3.2 on macOS Big Sur and the results are the same in each.

    When exporting a document containing hyperlinks and/or cross-references to HTML, some hyperlinks are lost.

    See the screenshot of an example InDesign document attached. (This is an anonymised excerpt from a much larger document.) The index item at the bottom contains cross-references to numbered/lettered paragraphs in the text above.

    In the actual HTML output files from both InDesign 2020 and 2021, some of those cross-references have not been correctly converted into hyperlinks. (Compare the links in the expected HTML output file.)

    Ugly workaround: insert extra characters immediately before and after each distinct hyperlink/cross-reference. In the actual 'bookended links' HTML file you… more

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    3 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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11. Share for Review has ISSUES

    I have been using the Share for Review feature for almost two years now for my employer to review documents that I am creating for them. I use it almost daily and never had any issues until the updates that came a month or two ago.

    Since the Share for Review feature was updated I can...

    1. No longer copy text from the comments that are made to paste into my document. This is troublesome because I am generally laying out curriculum that has been written and there is constant text edits being made during our review process, so I was copying 75% of my comments and can no longer do that. Me having to type out their changes generally results in further problems and changes that need to be made.

    2. The comments they are making if they are highlighting specific words to remove/edit are not displaying correctly INSIDE InDesign. If I view the comments through the web, they will display correctly.
       I.E. I was just editing a paragraph where they were adding paragraph breaks. In InDesign, it highlighted half of a word in the middle of a sentence and the comment said "add paragraph break here". I knew that couldn't be right, so I viewed it on the web and the real comment was on a completely different sentence. When comments are not highlighting the right words or displaying correctly in InDesign, everyone is getting confused and it is further complicating our review and editing process.

    3. When I go to update my link after making requested edits on my file, it takes FOREVER. It used to update in seconds, and now I will get a spinning wheel for 10+ minutes. This is super annoying and delays all of my process for absolutely no reason.

    PLEASE FIX THESE ISSUES. It's so frustrating when it's something I use every day and it used to work completely fine until it was "updated".

    I have been using the Share for Review feature for almost two years now for my employer to review documents that I am creating for them. I use it almost daily and never had any issues until the updates that came a month or two ago.

    Since the Share for Review feature was updated I can...

    1. No longer copy text from the comments that are made to paste into my document. This is troublesome because I am generally laying out curriculum that has been written and there is constant text edits being made during our review process, so I was… more

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    0 comments  ·  Share for Review  ·  Delete…  ·  Admin →
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12. Import XLSX spreadsheet to an InDesign table: the "-1" problem

    There is a bug by adding linked xlsx-files to InDesign when the cell in Excel contains a formula which returns text. There is no issue with numbers.
    InDesign Vers. 15.1.1 / Windows 10

    3 votes

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    1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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13. CC 2019 Repeated Crashing when switching to the text tool from the move tool

    Experiencing repeated crashes when selecting the Text tool. Does not happen every time, but has happened at least 5 times in the last 10 minutes. Windows 10, newest version of CC2019.

    3 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’18 update.
    Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Regards,
    InDesign Team

14. Output intent broken in 2020

    Seems that Indesign 2020 shouldn't have been released since one of the most important things is broken.

    We tell our customers to use PDF/X4 to export pdf's so that we get a correct output intent profile in the pdf.
    The problem is that it doesn't seem to matter what color settings I have, the output intent is always set to US Web Coated in the Output tab of the export window. So now everyone has to change the output profile manually in the output tab to the color profile setup in color settings. This is really bad and alot of customers that don't know about this will get really bad printing results from this.

    Seems that Indesign 2020 shouldn't have been released since one of the most important things is broken.

    We tell our customers to use PDF/X4 to export pdf's so that we get a correct output intent profile in the pdf.
    The problem is that it doesn't seem to matter what color settings I have, the output intent is always set to US Web Coated in the Output tab of the export window. So now everyone has to change the output profile manually in the output tab to the color profile setup in color settings. This is really bad and alot… more

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    1 comment  ·  PDF Export  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    It looks like the Synchronize Color Settings in Bridge was not syncing the color settings in InDesign. Changing the settings once again in Bridge sorted out the issue of synchronization.
    Based on this information, closing the thread.
    Thank you Anders for prompt back & forth communication and help in troubleshooting the glitch.

    —
    Adobe InDesign team

15. Drive File Stream causing InDesign to crash

    InDesign v 14.0.2

    We use Drive File Stream for all of our file storing - which has been working great until last week when opening certain files made InDesign crash repeatedly. I have tried to save as an IDML, download locally and still have the crashing problem.

    When I go to open the file it will just freeze the application window, no panels visable and just the spinning Mac ball. Force quit and then reopen InDesign - then it freezes again each time upon reopening, before trying to open any files and I have to force quit again. The second time trying to reopen is successful.

    Drive file stream is working fine for most other files.

    InDesign v 14.0.2

    We use Drive File Stream for all of our file storing - which has been working great until last week when opening certain files made InDesign crash repeatedly. I have tried to save as an IDML, download locally and still have the crashing problem.

    When I go to open the file it will just freeze the application window, no panels visable and just the spinning Mac ball. Force quit and then reopen InDesign - then it freezes again each time upon reopening, before trying to open any files and I have to force quit again. The… more

    1 vote

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. Excel paste to table fails

    Indesign 15.0.1 for Windows
    Copy multiple cells in two columns from Excel
    In indesign select the corresponding cells and columns in a indesign table
    Paste Excel data in Indesign table.

    Expected behavior: Data will be imported to the table as it is presented in Excel but keep the formatting options from the table in InDesign.

    Actual behavior: Imported Excell data keeps the Excel formats and and additional column is added. Import fails. please see attached screenshots and files.

    Works in Adobe InDesign 14.x for windows and 15.0.1 for MacOS

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    0 comments  ·  Others  ·  Delete…  ·  Admin →
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17. Adding htmlItem then closing document crashes inDesign on Mac

    We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

    The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

    Here is the script code :

    var document = app.activeDocument;
    
    var sourcePageItem = document.allPageItems[0];

    sourcePageItem.htmlItems.add(
    
    document.activeLayer,
    
    LocationOptions.AT_END,
    
    sourcePageItem,
    
    {
    
    geometricBounds: sourcePageItem.geometricBounds,
    
    htmlContent: '<b>Hello</b>',
    
    }
    
    );

    document.close(SaveOptions.NO);

    other observations :

    -Doing a sourcePageItem.htmlItems[0].remove(); to remove the htmlItem after adding it doesn't change anything, so the problem comes from using the function htmlItems.add() and not having an htmlItem in the document.
    -Delaying the close by using $.sleep(5000) before fix the crash, but we can't rely on it as the delay needed increase with the number of htmlItems added and it might be different from a computer to another due to performances.
    -Saving the document or not doesn't change anything

    I've added my clean document with just a rectangle frame, the script and the crash report on this url : https://we.tl/t-uFpX658s0o since we can't add an indeed file to the post

    If there is no way to fix it, do you have an idea to get around this inDesign bug ?

    We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

    The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

    Here is the… more

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting the issue. We are reviewing it

    -InDesign Team

18. Workspace not being saved

    In 17.4, the workspace is not being saved. You have to go to Windows and pick a workspace in order to do anything. What comes up is nothing, no menu bars at all.

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    3 votes

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    0 comments  ·  Adjust Layout  ·  Delete…  ·  Admin →
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19. [INDD 2020 and 2021] Missing font in placed SVG is not detected by Preflight or Type > Find Fonts…

    [ 2020 ][ 2021 ] A missing font in a placed SVG does not show

    If you open a document with a placed SVG where a font is not embedded the missing font does not show with:
    [1] Type > Find Fonts…
    [2] Preflight

    If you export that InDesign document to IDML and open the IDML file with InDesign the missing font is showing as missing in Preflight and Type > Find Fonts… .
    As soon as you save the IDML as InDesign document, close and open it again, the missing font is not detected again. Neither with Preflight nore with Type > Find Fonts…

    FWIW: The only reliable way to make that missing font available is to install it for All Users in Windows 10.
    What does NOT work at all:
    Provide the font in a Document fonts folder
    What does NOT work reliably:
    Provide the font in the Application > Fonts folder.
    Install the font for a particular user only.

    IMPORTANT NOTE:
    Download my test documents packed as zip file from my Dropbox account:
    SVG-from-AI-Placed-16.4.0.51.zip
    https://www.dropbox.com/s/hhblynzb4qb6czs/SVG-from-AI-Placed-16.4.0.51.zip?dl=1

    ( I could not upload zip and png files here. The file types are not allowed. )

    The bug is visible with InDesign 2020 and 2021 as well.

    Regards,
    Uwe Laubender
    ( ACP )

    [ 2020 ][ 2021 ] A missing font in a placed SVG does not show

    If you open a document with a placed SVG where a font is not embedded the missing font does not show with:
    [1] Type > Find Fonts…
    [2] Preflight

    If you export that InDesign document to IDML and open the IDML file with InDesign the missing font is showing as missing in Preflight and Type > Find Fonts… .
    As soon as you save the IDML as InDesign document, close and open it again, the missing font is not detected again. Neither with Preflight nore… more

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    4 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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20. Data Merge is not working as expected on Windows 10 - but fine on Mac Book Pro

    Data merge is not working as it was previously or as described in Help for Windows 10 - it works fine on Mac Book Pro - High Sierra... see attached images... on Windows it creates individual pages for each mail label instead of multiple instances of the text field on the same page... please repair... I have used this feature many times in the past - it is not working as expected.

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    0 comments  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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