6805 results found

1. InDesign CC display error thin white line

   InDesign CC 13.1 x64

   In every document I open, everytime there's a single line in the top area of the document/artboard. It appears when you activate the

   Overprint Preview with high quality. Then InDesign generates a thin white line 1px thick and 101px away from the top of the document. It

   also keeps this position when I zoom in or out. Only if I begin to drag the view via the hand tool then the line is broken (obviously it

   has some trouble to refresh complete).
   The line generates on all pages no matter if there're images or graphics or text in the document on this page.

   I discover this problem on both mac (MacOS Sierra) and pc (Win7 Prof. SP1 64 Bit).

   You can only avoid this error by activate the ruler. Then the line disappears completely.

   This workaround could be ok for me but sometimes I want to review my creation in high quality without the rulers or anything else
   disturbing my view.
   But there's no way to do that. The white line is displayed also in the presantation view.

   InDesign CC 13.1 x64

   In every document I open, everytime there's a single line in the top area of the document/artboard. It appears when you activate the

   Overprint Preview with high quality. Then InDesign generates a thin white line 1px thick and 101px away from the top of the document. It

   also keeps this position when I zoom in or out. Only if I begin to drag the view via the hand tool then the line is broken (obviously it

   has some trouble to refresh complete).
   The line generates on all pages no matter if there're images or graphics or… more

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   7 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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2. Unable to package a file to a server after upgrading to Mojave.

   Dear Adobe,
   Yesterday we upgraded to 10.14 Mojave and I am not able to package files from windows server. Indesign freezes every time.
   I can make packeges from my MAC or from external hard drives. The network is working correctly. On High Sierrea everything worked properly.

   Indesign CC 2018: 13.0
   Mac: 10.14

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   54 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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   Closed: Different Product  ·  Abhinav Kaushik responded

   Hello All,

   We have concluded our investigation into the issue and found that the issue is specific to few versions of MacOS 10.14.×.
   As a part of our investigation we had reached out to many of you, where many of you have confirmed that the issue gets resolved after upgrading to MacOS 10.14.5.

   Note:
   If you are NOT using MacOS 10.14.5 and still facing this issue, please upgrade your MacOs to 10.14.5 version.
   In case you continue to face the same issue after the upgrade, you may reach out to us at sharewithid@adobe.com.

   For any other problem related to packaging workflows please create a new thread.

   We are closing this thread for now.

   Thank you for your patience all this while.

   -InDesign Team

3. CC library saying signed out but cloud is signed in

   The CC library panel in indesign 2018 13.1 x64 on Windows 8 says i'm signed out of creative cloud and cant access my libraries but i'm signed in.

   Only fix I can find atm is to forcefully sign out then back in but it resets everytime I shut down my computer and I dont want to keep doing that just to access my library.

   Advice would be fab - Cheers

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   2 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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4. Mistake in Dutch Tool Hints

   In the Dutch version of Indesign, the Tool Hints say that Ctrl+drag copies the item while dragging. This should be Alt+drag.

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5. InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

   Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

   It will open OK from the Creative Cloud Desktop App.

   Event viewer log is generated showing the following:
   Faulting application name: InDesign.exe, version 13.1.0.76
   Faulting module name: PMRuntime.dll, version 5.0.0.191

   1.
   Version: InDesign CC 2018, 13.1.076
   Also occurs with version 12.1.0.56
   Windows OS: Windows 10, version 1803 (Build 17134.165)

   2.
   Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.

   There appears to be an issue with security permissions or a compatibility issue with the latest Windows 10 build.

   Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

   It will open OK from the Creative Cloud Desktop App.

   Event viewer log is generated showing the following:
   Faulting application name: InDesign.exe, version 13.1.0.76
   Faulting module name: PMRuntime.dll, version 5.0.0.191

   1.
   Version: InDesign CC 2018, 13.1.076
   Also occurs with version 12.1.0.56
   Windows OS: Windows 10, version 1803 (Build 17134.165)

   2.
   Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.

   There… more

   20 votes

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   23 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making these changes, test the whitelisted application to see if the issue is resolved.

   Regards,
   InDesign Team

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making… more

6. Converting text cell to graphic cell

   If you convert a graphic cell to a text cell the vertical justification gets locked, cell appears to be anchored and is unable to be converted back to a graphic cell.

   1) Create table
   2) Select cell > context menu > convert cell to graphic cell
   3) Select cell/object > convert to text cell
   4) Unable to convert back to graphic cell or adjust vertical justification within cell (options greyed out) and anchor symbol on top right of frame

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   2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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7. Indesign window appears on many desktops as identical

   Indesign window appears on multiple desktops on MacOS 10.13.6 When changing desktop the window stays on top of everything

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8. All of that still works, but since CS6 you won't see the new color you added in the list of colors.

   https://hpetechnicalsupportnumber.com/blog/fix-hp-printer-error-state-problems/

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9. All of that still works, but since CS6 you won't see the new color you added in the list of colors. https://hpetechnicalsupportnumber.com/b
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10. mergeRecords() breaks InDesign Server CC 2018

    Reference two forum posts:
    https://stackoverflow.com/questions/52388399/indesign-server-crashing-on-data-merge
    https://forums.adobe.com/thread/2536427

    Posting as bug for the following reasons:
    1) Nobody seems to know why it's happening
    2) The script executes successfully with InDesign Desktop, but Server crashes (not just an error, full on stops).
    4) It's the only method that crashes InDesign Server I've found. I'm able to perform frame creation, image placement, find / replace, export PDF, etc... which leads me to conclude it's not an issue with my installation.
    3) Tested on 3 different computers

    The following .jsx will crash InDesign Server (replace paths with any of your own merging document files):
    var source = File("/Users/me/Desktop/example/example.indd");
    var destination = File("/Users/me/Desktop/example/example.pdf");
    var sourceData = File("/Users/me/Desktop/example/example.csv");

    var doc = app.open(source);
    doc.dataMergeProperties.selectDataSource(sourceData);

    if (source.exists && destination.exists && sourceData.exists) {
    try {
    app.consoleout("Performing merge...");
    doc.dataMergeProperties.mergeRecords(); // <-- Crashes here
    } catch (err) {
    app.consoleout(err);
    }
    } else {
    app.consoleout("Something doesn't exist...");
    }

    InDesign Server will crash with the following error from the Server:
    Tue Sep 18 09:48:21 2018 INFO [javascript] Executing Script
    ./InDesignServer: line 13: 30363 Segmentation fault: 11 "$installed_name" "$@"

    The error report from the Terminal window that launched sampleclient responds with:
    Error -1 fault: SOAP-ENV:Client [no subcode]
    "End of file or no input: Operation interrupted or timed out"
    Detail: [no detail]

    The jsx code is checking if all of the files do in fact exist, and it passes those checks. I've since been able to work around this using doc.dataMergeProperties.exportFile(). However I can see this being an issue if instead of a PDF, I needed .INDD files to be created from a merge.

    Reference two forum posts:
    https://stackoverflow.com/questions/52388399/indesign-server-crashing-on-data-merge
    https://forums.adobe.com/thread/2536427

    Posting as bug for the following reasons:
    1) Nobody seems to know why it's happening
    2) The script executes successfully with InDesign Desktop, but Server crashes (not just an error, full on stops).
    4) It's the only method that crashes InDesign Server I've found. I'm able to perform frame creation, image placement, find / replace, export PDF, etc... which leads me to conclude it's not an issue with my installation.
    3) Tested on 3 different computers

    The following .jsx will crash InDesign Server (replace paths with any of your own merging document files):
    var… more

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11. change of page dimensions won't resize alternate layout

    changed page dimensions but indesign won't resize alternate layout
    changed to 5.5" from 5" and it won't re-size the alternate vertical layout.

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

    Adobe InDesign team

12. Overall performance poor

    The program takes 3-4 minutes trying to launch, then quits, generating an unexpected error report. It does this 2 times again before it will open the 3rd time. Making it nearly 12 minutes before it is actually usable.

    Fonts: when a text box or text is clicked or selected, without exception, there is a long delay and spinning ball prior to being able to do anything with the text. Suitcase Fuision 19.1.1 is the font management program and they claim the problem is with Adobe.

    Paste in place: sporadically the "paste in place", doesn't work properly–both through key command and pull down menu. It pastes wherever it feels like, even after restarting sometimes, (which creates the delay again opening).

    Linking: often it will not automatically check folders for links, despite this feature being checked and relink to last location selected in preferences. Manual linking must be done. In books, this costs dearly in time lost.

    These may seem like small inconveniences, but when you are hammering through dozens of files a day this is incredibly time consuming and a huge waste of my time. Which is my billable time.

    It isn't the system or hardware; with the latest and greatest Mac, with a solid state drive and plenty of room to manoeuvre, it plows through massive AE files and can handle Maya files. There is something wrong that ID is requiring so much CPU to handle what it used to do in a snap. If that's what the issue is. I haven't a clue why it's performing so badly wit this last iteration.

    The program takes 3-4 minutes trying to launch, then quits, generating an unexpected error report. It does this 2 times again before it will open the 3rd time. Making it nearly 12 minutes before it is actually usable.

    Fonts: when a text box or text is clicked or selected, without exception, there is a long delay and spinning ball prior to being able to do anything with the text. Suitcase Fuision 19.1.1 is the font management program and they claim the problem is with Adobe.

    Paste in place: sporadically the "paste in place", doesn't work properly–both through key command and… more

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13. merged document: placed eps file moves and changes of dimensions while switching beteen standard and hi-res view.
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14. Indesign 13.1. Missing scroll bar in both the color pallets and links windows. This just disappeared yesterday. using a single monitor IWTF?
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    0 comments  ·  Colors/Swatches  ·  Edit…  ·  Delete…  ·  Admin →
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15. Placed illustrator .ai color dodge layers in Indesign don't display/print correctly

    Placing .ai stock files which have soft 'color dodge' layer highlights display and print as hard masks in Indesign. The solution I've found is re-saving the file as an EPS. Attached is a sample image (.ai on left, .eps on right).

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    0 comments  ·  Graphics/Images/Assets  ·  Edit…  ·  Delete…  ·  Admin →
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16. text

    I am having text problems when regular text is near an image and the text which is within the boundary box of the image then text prints out bold. It does not appear bold on screen and the font is definetly regular but ive done some test and where the boudnary image box over hangs into text it then prints out bold mid word or wherever the image boudnary box is. This happens on psd images which have been deppetched and have no background.

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    0 comments  ·  Graphics/Images/Assets  ·  Edit…  ·  Delete…  ·  Admin →
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17. Preferences won't fully show text

    Preference menu truncates the preferences option so it can not be read. Unable to resize window to see the text.

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18. Menus and dialog boxes are off

    Using Windows 10, menus are off by 1. For example when hovering "Edit" the menu for "File" displays, Layout displays Edit, and so on.

    Also when clicking create new document, the dialog is blown up and does not work other than the "X" to close out.

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19. Indesign will start but will not create a new doc or open a previous one.

    I am using MacOS 10.13.6 High Sierra and Indesign CC 2018. The program has been working great but suddenly, beginning last night, InDesign will start up but when I go to create a new document nothing happens. I tried to open a document I had made the day before and it would no open either. I uninstalled and reinstalled the program, trashed my preferences, but still not working. I get no warnings or spinning color wheels. What is going on?

    2 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

20. ID - CMYK separation preview vs. RGB illustrations

    Hey there,

    1. every InDesign Version (my Version Adobe InDesign CC 2018 13.1)

    2. a) open new print CMYK document
       b) place a Ai object like .eps or .ai with RGB modus (with a black element – in RGB 0/0/0 – but in CMYK 88/79/65/93)
       c) now copy the object and convert the same object into CMYK modus and place them too
       d) start the CMYK separation preview in InDesign and disable the black color
       e) at the end only the CMYK object is separated and the RGB object is totally away

    3. I wish the RGB object would separated like the rectangle – with the same color – next to the GTIN.

    4. The RGB object doesn't separated like the CMYK object with the same color.

    5. Screenshot

    Kind regards and big thanks!

    Hey there,

    1. every InDesign Version (my Version Adobe InDesign CC 2018 13.1)

    2. a) open new print CMYK document
       b) place a Ai object like .eps or .ai with RGB modus (with a black element – in RGB 0/0/0 – but in CMYK 88/79/65/93)
       c) now copy the object and convert the same object into CMYK modus and place them too
       d) start the CMYK separation preview in InDesign and disable the black color
       e) at the end only the CMYK object is separated and the RGB object is totally away

    3. I wish the RGB object would separated like the rectangle –… more

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    0 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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