Bug details

← Adobe InDesign: Bugs

STILL stuck in hand tool InDesign

Stuck in hand tool... YES I read the existing thread... NO none of those fixes work. Adobe, PLEASE supply a REAL, PERMANENT fix.

Running 2015 MacBook Pro Retina 15-inch, Mojave 10.14 2.8 GHz

I have NO OTHER programs running. RESTARTING neither the app nor the computer helped. I can't perform ANY tasks in InDesign.

4 votes
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  • Miranda Lintzenich commented  ·   ·  Flag as inappropriate

    I am also experiencing this issue on Macbook Air 10.12.6. I have used InDesign for years with no issue, but this week, during Finals at school of course, my Indesign hand tool has become stuck. I will click on the Text tool, go to type and it switches to hand tool or a white circle that drags the screen. I tried clicking all over and hitting the spacebar -- No luck.

    I first thought it was an issue on my end and switched my trackpad settings in system preferences. No Luck.

    Then, I tried to quit InDesign and restart. Created a new file, no luck. I uninstalled and reinstalled, no luck. I signed out and signed back into Creative Cloud, nope.

    I cleared my computer Cache on Adobe Indesign, deleted my system preferences, created new preferences and adjusted the hand tool settings, reset my tools, reset my workspace, reset my computer, turned off FTP proxy on my wifi settings, NOTHING and I mean NOTHING I have tried has worked.

    I don't believe this is an issue on my end, but a performance issue with the latest version of InDesign. From what I've read in Adobe Community, I am not the only one. It's upsetting paying so much for this program and not having it work.

  • Anonymous commented  ·   ·  Flag as inappropriate

    It's not good enough to close down the discussion on this issue.
    I just upgraded to ID2020 15.0 today, under OSX 10.14.6.
    Suddenly this issue. Never had it before. Yes, I'm running other software, but if that causes a roadbock bug it's still Adobe's problem to solve. I problem I didn't have yesterday, but I do have today, since upgrading to 15.0.
    Problem does clear after a tiny little restart... every 5 minutes.
    We're trying to make a living here!!!

Adobe InDesign: Bugs: Performance/Usability

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