[Windows] InDesign/InCopy CC2018 is crashing on document close (icml file with anchored pdf file)
InDesign/InCopy CC2018 have an issue with PDF (and probably AI) files used as anchors in text frames when the Display Performance/Vector Graphics option is set to High Resolution.
Steps to reproduce:
As I'm unable to attach a zip file in here (why?) here's the link to the example:
- Start InDesign/InCopy (with settings/cache cleared)
- Menu: Edit -> Preferences -> Display Performance -> Adjust View Settings -> Vector Graphics [set to: High Resolution]
- Open "crash-example.idml" file.
- Select "Update Links" in the dialog (if asked)
- Replace crash-example.icml file with a file found in "replace-file-1" folder
- Update Content of the text frame (menu -> InCopy -> Update Content or CTRL+F5)
- Close the file with CTRL+W (or by clicking "x" in the tab)
- When asked to save changes select "No"
- InDesign (or InCopy) crashes.
* Changing Preferences/Display Performance/Adjust View Settings/Vector Graphics to "Proxy" - the document closes without a crash (but only if the pdf was first loaded with that setting).
* InDesign versions affected: 13.0.0, 13.1.1
* InCopy versions affected: 13.0, 13.1.1
* Versions not affected: 10.0, 11.0, 12.0, 14.0
* Operating system affected: Windows
Please provide a fix for this issue in CC2018 as it makes InDesign/InCopy unusable in some workflows.
Moving to CC2020 is not an answer - the workflow depends on CC2018 version and it's not possible to just install a new one. I'm not talking about a single user environment in which you can change the application versions as you like.
I've already sent many crash reports straight from the application (probably more than 50) and You have all the details in the description above (steps to reproduce, link to an example document and additional info).
We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to email@example.com:
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)
Adobe InDesign Team