7162 results found

1. Glitchy PNG Export

   Trying to export a PNG at 72dpi (600 x 175px) but it continues to save the ends of the png in a glitch that resembles a TV screen that's broken (cant attach file btw, i keep getting a Paperclip::Errors::NotIdentifiedByImageMagickError)

   my mac and all apps are up to date btw.

   thank you in advance for any help!

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   0 comments  ·  PNG/JPEG/EPS Export  ·  Delete…  ·  Admin →
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2. Copying a page: Wrong position

   When making a copy of a page, for example a copy of page 1, the new copy lands on a wrong position in the page palette.
   1. Click and drag page 1 in the page palette while holding the alt-key. Then move mouse to the right, until a line appears between pages 1 and 2.
   2. Releasing the mouse button should result in a copy of page 1 between the original page 1 and 2. All subsequent page numbers should increase by 1.
   3. Instead of landing on position 2, the copied page appears on position 3.

   This issue has surfaced since the version before the latest.

   System: Windows 10, Adobe Indesign 14.0.1 with all updates.

   When making a copy of a page, for example a copy of page 1, the new copy lands on a wrong position in the page palette.
   1. Click and drag page 1 in the page palette while holding the alt-key. Then move mouse to the right, until a line appears between pages 1 and 2.
   2. Releasing the mouse button should result in a copy of page 1 between the original page 1 and 2. All subsequent page numbers should increase by 1.
   3. Instead of landing on position 2, the copied page appears on position 3.

   This issue has… more

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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   We have released InDesign CC2019.0.2 with lot of bug fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

   If you still face this issue even after updating, please provide more information to santalwa@adobe.com –
   • Reproducible Steps – What were you doing when you encountered the issue in InDesign?
   • Error snapshot or video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
   • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

   Adobe InDesign Team

3. print dialog offset greyed out

   The offset, gap and transverse options in the Setup section of the Print Dialog are not greyed out and so available. I tried various document presents, print presets and printers - and no matter what settings are selected these features remain greyed out. I cannot find in help pages or anywhere online how to activate this feature. Please help or fix.

   Adobe InDesign CC 2019 14.0.2 x64

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4. raccourcis clavier

   illustrator 14.0.2
   régulièrement les raccourcis clavier ne fonctionnent plus (exemple : command O etc.) il faut aller dans edition > raccourcis claviers pour resélectionner les raccourcis. ensuite cela refonctionne, jusqu'au prochain bug.

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5. Inside, Outside, Upside Down

   InDesign 14.0.2 (and earlier)

   In File > New, the Bottom Margin is in the upper right and the Inside Margin is in the lower left.

   In File > Document Setup, these two controls are reversed. The Bottom Margin is in the lower left and the Inside Margin is now in the upper right.

   File > Edit Document Presets matches File Document Setup.

   Please make the positions of these four controls consistent every place they appear.

   ~ Jane Edwards

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6. Keyboard input problem

   Windows 10. ID 14.0.1
   This is similar to the 'missing first character' issue many of us have seen in the past. What happens, randomly, your keyboard input doesn't quite work. You can try various shortcuts and they simply will not work. You have to create (or go into) a text box, type some text.. and THEN keyboard shortcuts will suddenly work again.
   Acrobat does the same thing.
   Very annoying that when you think you've saved a file that it has NOT been saved.. you only find out when going to close a file that your 'ctrl S' did not work.

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7. PDF-export: Small images (icons) seem corrupt on right side when compression is on

   Indesign: 14.0.2. x64
   Acrobat: 2019.010.20100

   Win 10 pro x64, 1809 up to date

   So small images look strange and you can see they appear corrupt on the right side. In the last 15 years I have never experienced an issue like this so I would like to know if this is an ordinary behaviour which I ran into by chance or bad luck.

   The used image is a scaled down image of a rather small photoshop-file.

   At first I thought my guides might cut the images, but they don´t. I worked on the .PSD file, I increased the size of the image containers/frames, which took me over an hour of wasted time and thus: money - before I realized the PDF-export might be the problem.
   A regular day of work with Adobe apps I guess. grml.

   But: it might be a regular behaviour caused by the combination of file and the way the recompression works.

   Image bug1 shows what it looks like in the indesign doc, as u can see with enlarged outer frame box.
   Image bug2 shows what it looks like after PDF export. You can see it is not right when printed too, so it is not a bug of representation.
   Image bug3 shows the PDF settings I use since I can think of for print files.

   Sorry I can´t show larger images as I am not allowed to show content by contract.

   Unfortunately I have no time to try multiple scenarios or (compression) settings so in this case we just deal with a bigger file size.

   Thanks for your time and maybe feedback!

   Indesign: 14.0.2. x64
   Acrobat: 2019.010.20100

   Win 10 pro x64, 1809 up to date

   So small images look strange and you can see they appear corrupt on the right side. In the last 15 years I have never experienced an issue like this so I would like to know if this is an ordinary behaviour which I ran into by chance or bad luck.

   The used image is a scaled down image of a rather small photoshop-file.

   At first I thought my guides might cut the images, but they don´t. I worked on the .PSD file, I increased the size of… more

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   2 comments  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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8. CS6 won't start because it can not load png import filter.indesign plugin

   The start-up screen says: png import filter.indesign plugin requires the debug version indesign.
   I have the plug-in installed. So I expected the program to open as always.
   I did update to MacOS Mojave 10.14 recently.

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9. InDesign VERY SLOW, making lines takes forever

   making lines in InDesign, VERY SLOW!

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10. Type Tool Flicker

    Specs:

    InDesign CC2018 (13.1)

    Mac Pro Late 2013

    Mac OS Mojave (10.14.3)

    64 GB RAM

    AMD FirePro D300 2048 MB

    Any document when first opened will blink the document window (not the entire screen - just the document) when clicking into a frame with the Type tool.

    It occurs one time only then the remainder of work on that document is fine.

    Open another document, issue reoccurs.

    Double-clicking a text frame with the Selection tool will not blink and take you into the text frame without issue.

    I've reset ID Prefs, removed all third party plugins and zapped my PRAM just in case.

    InDesign does not have GPU turned on (unavailable due to incompatible monitor/chip)

    Tried on multiple Macs - including Macbook Pro and newest Mac Mini. Same results.

    https://forums.adobe.com/message/11053814#11053814

    Specs:

    InDesign CC2018 (13.1)

    Mac Pro Late 2013

    Mac OS Mojave (10.14.3)

    64 GB RAM

    AMD FirePro D300 2048 MB

    Any document when first opened will blink the document window (not the entire screen - just the document) when clicking into a frame with the Type tool.

    It occurs one time only then the remainder of work on that document is fine.

    Open another document, issue reoccurs.

    Double-clicking a text frame with the Selection tool will not blink and take you into the text frame without issue.

    I've reset ID Prefs, removed all third party plugins and zapped my PRAM… more

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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11. publish online navigation buttons disappear in browsers and don't come back

    When I view a published document, the browser based navigation buttons and menu for downloading disappear after a couple seconds and don't come back without hitting F5. This is unworkable. Please change it so the nav arrows remain on the screen, even in full screen mode. I can't have my clients struggling to go to the next page. This happens in Chrome and Firefox. In Edge, they disappear, but will reappear if I move my mouse to the edge of the screen - also very frustrating because I just want to click through the document without struggling to find the arrows. This is a browser issue, NOT a document issue - this happens with ALL documents.

    When I view a published document, the browser based navigation buttons and menu for downloading disappear after a couple seconds and don't come back without hitting F5. This is unworkable. Please change it so the nav arrows remain on the screen, even in full screen mode. I can't have my clients struggling to go to the next page. This happens in Chrome and Firefox. In Edge, they disappear, but will reappear if I move my mouse to the edge of the screen - also very frustrating because I just want to click through the document without struggling to find the… more

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    66 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue has now been fixed for the browsers which were showing this anomalous behavior.

    Please check to see if it is working fine now and let us know if the problem still occurs for you.

    
    

    --

    Adobe InDesign team

12. InDesign False Ligatures Bug

    InDesign sometimes, seemingly randomly, replaces pairs such as hn, il, io, sy, ek, etc. with completely wrong glyph, such as accented Y, U, etc., when regular Ligature setting is applied. This has been a problem since CS5 and we recently had it occur in CC2015, so it is still there. Affected fonts have been many over the years, including licensed Adobe fonts. Fonts can be Open Type or PostScript. Language setting can be English US, UK, or seemingly anything else. The only thing that works to avoid it is to turn off Ligatures which is generally unacceptable, so the only workaround is a targeted GREP style to apply ligatures to only the pairs that should have them for that file. This is a long-standing problem which has been reported in forums various times and needs to be addressed. There is no sure fire way to reproduce the bug. Only thing that sometimes works is to brute force load/unload fonts until the problem occurs. It seems that once the problem occurs the first time it may then become more frequent on that computer. I know someone who has even seen the effects of this problem in printed material (i.e., in a book they were reading).

    InDesign sometimes, seemingly randomly, replaces pairs such as hn, il, io, sy, ek, etc. with completely wrong glyph, such as accented Y, U, etc., when regular Ligature setting is applied. This has been a problem since CS5 and we recently had it occur in CC2015, so it is still there. Affected fonts have been many over the years, including licensed Adobe fonts. Fonts can be Open Type or PostScript. Language setting can be English US, UK, or seemingly anything else. The only thing that works to avoid it is to turn off Ligatures which is generally unacceptable, so the only… more

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    15 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  amaarora responded

    Hi,
    We are unable to reproduce the issue in-house.

    In case you have some consistent steps to reproduce the issue from scratch, please feel free to send a mail at amaarora@adobe.com or start a new thread on this portal

    Thanks

13. Footnote reference disappears when adding Unicode 1D513 into line

    I am using InDesign 14.0.2.

    We are a book publisher, and we sometimes use a special character in some of our academic work: a gothic P—the Unicode character 1D513 (Mathematical Fraktur Capital P). See: https://www.fileformat.info/info/unicode/char/1d513/index.htm

    However, it does something very wonky with footnotes, which seems to be a bug. If we insert this character—Unicode 1D513—in the same line as a footnote reference, it makes the footnote reference disappear. The footnote stays in place. We have tried different fonts, but it doesn't seem to be font dependent. However, if it is in the same line, but after the footnote reference, it still appears. So it seems to be some strange interplay of this unicode character and the footnote references.

    I don’t know if there are any other characters that do this, but it doesn’t seem to be font dependent. The only way we are able to make the footnote reappear is to make the paragraph use the Adobe Paragraph Composer, instead of the Adobe World-Ready Paragraph Composer. However, this too is a problem because the paragraphs that use this particular Unicode character often have other languages in them as well, such as Hebrew, and we need the World-Ready Paragraph composer on to make those work, so we can’t just switch that so easily.

    See the attached InDesign document for an example of what happens. You’ll notice the special character P is right before the second footnote, but it is completely invisible, while still being “there.”

    I don’t know if this bug goes beyond this particular Unicode character or not, but it seems strange that InDesign footnotes are not playing well with it.

    Thanks for your help.

    I have an InDesign file if you need a sample, but the uploaded won't let me attach it. Can I email it to someone?

    I am using InDesign 14.0.2.

    We are a book publisher, and we sometimes use a special character in some of our academic work: a gothic P—the Unicode character 1D513 (Mathematical Fraktur Capital P). See: https://www.fileformat.info/info/unicode/char/1d513/index.htm

    However, it does something very wonky with footnotes, which seems to be a bug. If we insert this character—Unicode 1D513—in the same line as a footnote reference, it makes the footnote reference disappear. The footnote stays in place. We have tried different fonts, but it doesn't seem to be font dependent. However, if it is in the same line, but after the footnote reference, it… more

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    0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue has been fixed in InDesign 2020. Please try this out.

    —
    Adobe InDesign team

14. Export to PDF crashes when Printer's Marks checked on in PDF export window menu (ID 14.02 )

    Reoccurring crash from back in February 2019:
    When I leave Printer's Marks unchecked, Indesign exports effortlessly.

    Crashing while exporting to PDF happens with any design, regardless of the contents in the design (RGB, .ai files, etc.)

    I have tested it on exporting older designs that have already been sent to print with printer's marks, prior to this issue.

    Note: checking or unchecking Bleed and Slug don't interfere – only Printer's Marks do.

    (I have mailed all details in the crash report.)

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    0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Resolved For User  ·  amaarora responded

    Closing this issue as it was resolved on mail

    Thanks

15. "PUBLISH ONLINE" - DESCRIPTION FEATURE

    INDESIGN > PUBLISH ONLINE > GIVEN OPTIONS - Title & description fields = what is the intention behind these options?

    My intention to use these would be, to supply additional information within the document/ link to my client, whom I share this link with.

    Client opens the document > but the provided information are not displayed anywhere... so what's the point?

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    0 comments  ·  PDF Comments  ·  Edit…  ·  Delete…  ·  Admin →
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16. Control panels can't be scaled

    A couple of days ago I switched from InDesign CS 6 to InDesign CC 2019. I wanted to arrange my working area in the way I had before, but couldn't because the control panels could not be scaled as narrow as before. Because of this I can't fit all needed control panels on my second monitor.

    I have contacted support but they could not offer any solution to my problem.

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    0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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17. storing files on desktop

    Not an idea, but a problem...InDesign support is telling me that I need to store my customer's book (a catalog) on my desktop AND all the associated images...that's impossible...there are over 1300 images in this 180 page book.
    ID crashed three consecutive times today trying to open the book to change the dates which appear on the master pages...I'm using the most updated version of creative cloud in a windows 10 environment...
    Any ideas of how to fix this? InDesign seems like a very unstable software to have come from a premier (and premium) software company like Adobe.

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

18. hyperlinks missing or corrupt when opening CC2017 documents into CC2019

    InDesign files opened from CC2017 (They were on our backup server from a job 3 years ago) using InDesign 14.0.2 x64 on Win10 64bit (CC2019) -
    They open fine without any issue except the hyperlinks - they are all broken/corrupt. When doubleclicking on one, it is effectively blank, as if I were making a new one.
    I tried saving as .idml and reloading, but it was still the same. How can I get these hyperlinks back to normal? Do I have to reinstall CC2017 again (is that even possible?).
    Any help greatly appreciated

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating to the latest version of InDesign, start a new thread by adding all the relevant details.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

19. Keyboard shortcuts to change case not working on Windows

    Keyboard shortcuts to change case of lines of text is no longer working. Apart from Alt-T to get up the text menu, I'm now having to use the mouse to select the further options to change to Title case. The sequence Alt-T-E-T, no longer works. As I frequently have many entries which need unifying each time I use it, this once useful feature is sorely missing. Please can you fix it Adobe?

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    Under Review  ·  Abhinav Kaushik responded

    Thank you for reporting the issue.
    We are currently reviewing it.

    -InDesign team

20. Image catalog script - For creating Contact Sheets

    Under Scripts, my image catalog script does not complete the place command to create an image catalog for me. When bug is worked out, I would also like an option to number each image, instead of only placing file names.

    To recreate: Create new document, letter size. Open scripts, and run Imagecatalog.applescript. Set rows and columns( doesn't matter, also doesn't matter if labels is checked or unchecked) . Page will populate rectangle boxes, but not graphic frames nor insert images.
    Indesign CC.

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