Bug details

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InDesign CC 2019 - font error issues with PDFs

When latest InDesign CC 2019 creates a PDF using certain fonts, an error message appears when opening PDF in Acrobat Pro DC: "Cannot extract the embedded font 'JLUSWO+fontname'. Some characters may not display or print correctly."

Never had this issue with previous InDesign versions. The same PDF opens, views and prints perfectly in Preview. Creating PDFs by other applications with the same font are fine.

HELP!

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Need more info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded  · 

We have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

Adobe InDesign Team

4 comments

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  • [Deleted User] commented  ·   ·  Flag as inappropriate

    IF you are on mac, opening the PDF file first in Preview and doing an additional export to PDF fixes the issue. After that, the files open perfectly in Acrobat.

  • AdminSanyam Talwar (Lead Software Engineer, Adobe InDesign) commented  ·   ·  Flag as inappropriate

    We have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File -> Package)
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Adobe InDesign Team

  • Nia Gough commented  ·   ·  Flag as inappropriate

    This also happens in Illustrator as well as InDesign. It means I have to use an older version of CC

Adobe InDesign: Bugs: PDF Export

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