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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
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7106 results found

  1. InDesign 14.0.2 constant spinning beachball - especially on text related commands

    Working in InDesign 14.0.2 on High Sierra, (single computer home network) the programme is exceptionally slow - taking about 10 seconds (of beachballing) to select a line of copy. Clicking between objects takes 5-10 seconds also. This is happening on my Mac Book Pro and iMac, both running High Sierra - all other programmes are working normally. I have tried trashing my preferences and uninstalling etc, but nothing has improved the lagging issue. I have had to revert to the 2018 version to get my work done.

    3 votes

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    2 comments  ·  Performance/Usability  ·  Admin →
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  2. Loss of typographic enrichment (italic, bold, etc.) on import

    On CC2019 14.0.3 but also on previous versions.
    When I import a Miscrosoft Word text I sometimes lose part of the enrichment. On the attached example the majority of Bold are kept but some are gone. This is very problematic when working on documents of several hundred pages.

    3 votes

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    0 comments  ·  Text/Story/Table  ·  Admin →
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  3. No Gpu performance

    Version of Adobe InDesign : 14.0.3
    Version of MacOS : Catalina (10.15)

    Steps to reproduce the issues :
    Go to : preferences , GPU performances

    Expected result :
    Enable Gpu performances

    Actual result :
    Impossible to enable GPU - Performance

    Tested on the Beta of Indesign and it work

    3 votes

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    0 comments  ·  Performance/Usability  ·  Admin →
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  4. Dictionary language list is grayed out everywhere in InDesign ME 2019, 2020 macOS Mojave

    1. Version of Adobe InDesign, InCopy or InDesign Server
      Adobe InDesign Middle Eastern Version 2020 15.0.1.209

    2. Steps to reproduce the issues
      Install InDesign Middle Eastern Version, open the language List, all languages are greyed out.

    3. Expected result
      Not to be greyed out

    4. Actual result
      Language list is greyed out

    5. Test file, screenshot, video or GIF capturing the issue (optional)
      Screenshot attached

    1 vote

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    0 comments  ·  Text/Story/Table  ·  Admin →
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  5. Black artifacts appear on rulers

    When opening an older ID document and working on it, moving the mouse pointer around leaves black artifacts on the rulers, top and left. It also distorts the 0 point of the ruler in the upper left corner.

    A quick zoom and return to 100% size will clear it, but with use, the rulers will accumulate black marks again.

    This bug has persisted in many previous versions of ID, and is alive and well in v15 (2020).

    I hope you can fix this quickly.

    2 votes

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    0 comments  ·  UI/UI Scaling  ·  Admin →
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  6. Text Wrap bug

    text wrap does not work with anchored object
    does not work on the same and previous rows

    4 votes

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    0 comments  ·  Text/Story/Table  ·  Admin →
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  7. Indesign Crashes Every time I Attempt to Change the Font With Arrow Keys

    This just started happening this week. Every time I highlight my text, click on the font box, and attempt to cycle through fonts with my up and down arrow keys, Indesign freezes until I have to force it to quit.

    7 votes

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    23 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

  8. Import PDF Comments - New Bugs identified - Part 2

    We're also facing below issues in the new feature, called 'Import PDF Comments':

    (1) Formatting properties are getting removed after importing the PDFs into InDesign, for example, if editor marking the contents in Bold format, is getting removed automatically
    (2) When contents are getting overset during Comments accepting, throwing error ‘Comment cannot be accepted’
    (3) Unable to select the comment one-by-one thro’ COM
    (4) Unable to navigate the comment to respective position in the InDesign file thro’ COM
    (5) Unable to get the page numbers thro’ COM

    Please let me know for any clarifications on the above given feedback.

    5 votes

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    3 comments  ·  PDF Comments  ·  Admin →
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  9. Book / Index

    Indesign 2020 15.0, Indesign CC 2019 14.0.3, Indesign CC 2018:
    Crash when generating the index in a book with many chapters.
    The book has 156 chapters (from 1 page to 30 pages) - when updating the index reproducible crash.
    The book has 822 pages.

    Every time I sent an error report - no reaction. I think it depends on the number of documents.

    1 vote

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    1 comment  ·  Book/TOC  ·  Admin →
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  10. Output intent broken in 2020

    Seems that Indesign 2020 shouldn't have been released since one of the most important things is broken.

    We tell our customers to use PDF/X4 to export pdf's so that we get a correct output intent profile in the pdf.
    The problem is that it doesn't seem to matter what color settings I have, the output intent is always set to US Web Coated in the Output tab of the export window. So now everyone has to change the output profile manually in the output tab to the color profile setup in color settings. This is really bad and alot of…

    1 vote

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    1 comment  ·  PDF Export  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    It looks like the Synchronize Color Settings in Bridge was not syncing the color settings in InDesign. Changing the settings once again in Bridge sorted out the issue of synchronization.
    Based on this information, closing the thread.
    Thank you Anders for prompt back & forth communication and help in troubleshooting the glitch.

    —
    Adobe InDesign team

  11. InDesign performance is ****

    The actual performance of InDesign is, speaking gently, ****. I really don't know how you can release such a buggy version. I'm doing nothing on my machine except writing this text and InDesign is using more than 500 % of my CPU and the fan of my graphic card is going nuts!

    Calling the actual version "production ready" is a joke. I am really disappointed about Adobe. The only program actually which is really good and performing is XD.

    8 votes

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    4 comments  ·  Performance/Usability  ·  Admin →
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  12. ID crashes inserting a symbol as index reference. I tried a dozen times. It used to work in previous versios

    ID crashes inserting a symbol as index reference. I tried a dozen times. It used to work in previous versions

    2 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

  13. Cross-references in a table breaks when moving table-cell.

    When moving a table-cell that contains a cross-reference, it breaks and becomes a ”red flag”. What happens is that a text-anchor gets a "1" added to its name. A paragraph anchor just breaks.

    CC2020 15.0.1

    1 vote

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    0 comments  ·  Text/Story/Table  ·  Admin →
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  14. there isnt' Indesign 2018 (13.0) from Download legacy versions of Creative Cloud apps

    Hi,
    I can't find Indesign 2018 (13.0....) from the page of "Download legacy versions of Creative Cloud apps" after updating to Indesign 2020. I have the same issue for my two account, Windows 10 and macOS 10.14, any idea? Thanks
    Andrea

    1 vote

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    1 comment  ·  Others  ·  Admin →
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  15. InDesign won't find fonts in file package if the file is in a Dropbox folder

    Version: InDesign 14.0.3 macOS Catalina
    Steps: 1. Package a file and include fonts
    2. Move the package anywhere in the local Dropbox folder
    3. Make sure fonts are not locally activated/present
    4. Open file
    Expected result: InDesign opens fonts in the "Document fonts" folder
    Actual result: InDesign reports fonts as missing
    [Same package moved to Desktop, everything works fine]

    2 votes

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  16. shared destination hyperlinks do not get inserted into exported epub 3 (InDesign CC 2020 v15.0)

    I have a document with many shared destination hyperlinks. When I go to export this document out to an epub 3 file, non of the shared destination hyperlinks are inserted into the epub file. This is a huge problem.

    1 vote

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    1 comment  ·  ePub/HTML/Publish Online  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Can you please share a sample file with which the issue is reproducible at amaarora@adobe.com?

    I tried with some custom files but was unable to see the issue (checked on Sigil epub viewer)

    Thanks
    InDesign Team

  17. Multipage PDF Export failure -Backgrond task running constantly

    PDF export constantly runs as background task with zero percent progress until I force quit InDesign, delete the temp recovery file, and delete the "zero bytes" PDF that InDesign failed to genereate. If I leave it and reexport once running InDesign again it happens again. I've found it takes deleting the recovery file (.idlk) and the PDF that has zero data at the location I tried exporting to. Once I do that it seems to work. My InDesign file is multiple pages (32). Smaller page counts and data files seem to work although my InDesign file isn't that large. Once…

    2 votes

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    0 comments  ·  PDF Export  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Can you please share a sample INDD file at rdubey@adobe.com with which issue is reproducible?

    We tried with some custom InDesign files, but export works fine

    Thanks

  18. flash 2020

    With Flash ending in 2020. What is going to happen to the feature to export an interactive workbook?

    I have tested and exported as an HTML but the site still asked me to use Flash. The look and interactive abilities where not there. It was a grey screen.

    What is an alternative way to export an InDesign file to have the same abilities of an interactive workbook? (same look and interactive buttons)

    1 vote

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    0 comments  ·  InDesign Server (IDS)  ·  Admin →
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  19. InDesign Crashing when inserting footnote or carriage return

    Running Mac OS Mojave 10.14.6 and inDesign CC 2019.

    I have used InDesign since it replaced PageMaker, and PageMaker for a decade before that. It almost never misbehaves ... so I am grieved to report that I just crashed InDesign three times in a row.

    I am editing an existing 20-page, single-column document. The first two times I tried to insert a footnote, InDesign crashed dramatically -- the windows disappeared and the program icon in my Dock no longer showed the dot indicating an open application. The third time I inserted a carriage return and InDesign crashed the same way.

    …

    1 vote

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    3 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

  20. Cannot save under a new name error code 1, network share, InDesign 2019

    When I am trying to save InDesign document to a network share using Save As or using Save a Copy, InDesign comes up with an error message saying 'Cannot save, file is damaged, error code 1'.
    InDesign 2019 is up to date.

    2 votes

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    2 comments  ·  Performance/Usability  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Are you able to saveAs/ SaveACopy the file locally?
    What is the exact version of InDesign 2019 are you using? 14.0.1/14.0.2/14.0.3?
    Is it happening with all InDesign files?
    Which OS version are you using?

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