Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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  1. Indesign incredibly slow or crashes with more than one document open

    InDesign (15.0.2) becomes almost unusable with more than (1) document open. Trying to copy text or images from one document to the next or just work in one of the documents while the other is open results in minutes-long wait times (or complete crash) to even select a text box, type a character, etc.

    Steps to reproduce:
    Open INDD doc (either on network or desktop)
    Open second INDD doc
    Attempt to edit text in either doc or copy over text from one document to the next

    Set-up info:
    InDesign 15.0.2
    Windows 10 Enterprise // 10.0.17763

    Trouble-shooting included:
    - Turned off…

    5 votes
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    3 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  2. Version 15.0.2 - Duplicate folder saving to desktop

    After moving a packaged folder from the desktop, if I go back to edit the file it creates a duplicate folder to the desktop with only the contents of Document fonts (which does not include all fonts). Definitely a concern of saving over existing data.

    5 votes
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    3 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  3. experiencing bug when sending project from Adobe Comp CC to Indesign CC

    I get a dialouge box in Indesign CC when eksportering/transferring project from Adobe Comp cc on my mobile device to laptop with InDesign CC.

    It says - losely translated from danish:
    "The file "filename.idml" can not be opened. Adobe Indesign doesn't support this file format. You might be missing an extra module that supports this format or the file is possibly open in another program.

    See attached screenshot.

    How do I solve this? It works when sending to photoshop and illustrator. Used to work with InDesign too.

    5 votes
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    5 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  4. CEPHtmlEngine

    CEPHtmlEngine (as seen in activity monitor)

    What's this??

    Using Indesign CC 2020 on Macos Catalina 10.15.1

    Sometimes one of these CEPHtmlEngines (7 or 8, I don't know what these processes do, and 'helpers') uses to 80%, the fan goes up, sometimes a beachball. What can I do to ged rid of this??

    5 votes
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    4 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  5. STILL stuck in hand tool InDesign

    Stuck in hand tool... YES I read the existing thread... NO none of those fixes work. Adobe, PLEASE supply a REAL, PERMANENT fix.

    Running 2015 MacBook Pro Retina 15-inch, Mojave 10.14 2.8 GHz

    I have NO OTHER programs running. RESTARTING neither the app nor the computer helped. I can't perform ANY tasks in InDesign.

    5 votes
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    5 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  6. InDesign doesn't display files or any kind of Interface I can work with.

    InDesign doesn't display the files I want to work on.
    InDesign Version I use is 14.0.2
    Steps to reproduce:
    Open InDesign by clicking on the app icon or double click an InDesign file, none works.
    Expected result: To see the file I want to open and be able to work on it.
    Actual result: InDesign window seems hidden and doesn't display my file which means I can't edit it.
    I tried to clear preferences & cache but there's no InDesign file in the cache folder.

    5 votes
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    4 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  7. Indesign causes screen to enter a strobe flicker effect and no choice but to shut down

    Sometimes when I drag a text box to a different position the screen starts to flicker then goes crazy - like a strobe effect. It's applied to all software that's open and there is no choice but to have a frenzied time trying to shut down applications and saving work before the screen either goes completely blank or white. There is no choice but to restrt the imac.

    It happened around 5 times in the space of an hour and then won't happen for weeks.

    iMac - Intel Core i7 - 4 GHz - Memory 32 GB - AMD Radeon…

    5 votes
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    6 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  8. InDesign Is Still Unusably Slow

    Despite this forum being filled with "solved" reports of InDesign being unusably slow, it remains so.
    I am editing a 4 page document that is almost all text, and yet I get the spinning ball after each and every keystroke. It can take 5-10 seconds just to complete typing a word, and heaven help me if I make a mistake and need to backspace.

    I just updated InDesign this morning so I am on 14.0.2. I'm running Windows 10 1903. The machine is an MSI laptop with an i7 processor and 12GB of RAM.

    I have attempted to edit the…

    5 votes
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    2 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  9. Key Commands not working

    Sometimes when I open up an InDesign document none of my key commands work (I'm on the most up to date version of InDesign CC).

    I end up having to close the file and restart the program to get them to work again. I have had instances in the past where I have 2 documents open at the same time and the key commands work in one but not the other.

    Does anyone else ever have this issue?

    5 votes
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    6 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  10. spinning ball every minute

    InDesign CC 13.1
    When using InDesign, doesn't matter which file, or file size, every minute on the minute I encounter a spinning ball for 10 seconds.

    I use InDesign for a majority of my work, so there is almost an hour of work time lost each day.

    5 votes
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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread…

  11. InDesign CC UI scaling problem on multiple monitors with different resolutions

    InDesign Version: Adobe InDesign CC 13.1 x64
    Operating System: Windows 10 Pro build 1709.
    Monitors: Portrait orientated Dell U2415 24 inch (1200x1920) with 100% windows scale option and Landscape orientated Dell UP3216Q (3840x2160) with 150% (Recommended) scale.

    Steps to reproduce the issue:
    1. Open InDesign CC on the 32 inch monitor
    2. Move all or some of the panels to the 24 inch monitor

    Expected result:
    Panels in the 24 inch monitor should adapt to the resolution of the monitor the same way Photoshop CC and Illustrator CC does – crisp and nice.

    Actual result:
    Panels don't adapt to monitor's…

    5 votes
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    1 comment  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  12. Problems saving Indesign CC 2018 files directly onto a server

    I have an issue saving Indesign CC 2018 files onto our server.

    I have attached two examples of the error messages we get.

    The only way we can work is to save the Indesign file, on to the Desktop and then moving over manually.

    We have installed the latest version of Indesign CC 2018 and MacOS High Sierra (Version 10.13.2).

    Any help or advice would be greatly appreciated.

    5 votes
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    4 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  13. [InCopy] is very slow with some projects, even on a very fast Computer

    We often see a pretty significant drop in performance in InCopy for no apparent reason. This seems to occur on random Projects. As far as i could test there was no correlation with the number of InCopy Files or the complexity of the layout.

    5 votes
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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  14. beachballs

    Beach balls, beach balls and beach balls and wait for the next move in indesign. We do not find a solution to this problem on the Internet. Can Adobe solve this?

    5 votes
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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread…

  15. Locked text and image boxes

    Text and image boxes are locked to the page and can't be moved with the mouse, only with the arrow tools

    5 votes
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    4 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Need more info  ·  ansjain responded

    Hi all,

    Can you please provide some more information to help in reproducing the issue at our end:
    - InDesign version
    - OS
    - Language
    - If document specific, please share a document with me
    - Starts happening after doing some particular steps, please let me know what all things you were performing before this issue happens

    Appreciate your help in reproducing this issue.

    Thanks
    -Anshul

  16. Spinning wheel keeps running make program not responding

    When starting up InDesign 2020 (15.0.3) it runs a ok for a couple of minutes, then the spinning wheel comes on/off randomly. When on its impossible to use the program.
    Its the program CEP Html Engine causing the problem. A lot of instances is started up (se attached image). Tried to debug the problem and found that its the file cef.pak (in CEP Program folder) that’s the problem. When removing this, everything is fine except that the startup popup is missing.

    4 votes
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    1 comment  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  17. Right to Left direction select opposite direction

    When we want to select a character or word by using cursor key in Arabic text, it select the opposite direction, i.e. Ctrl + Left arrow key, Shift + Left arrow key, Ctrl + Shift + Left arrow key, or Ctrl + Shift + Left arrow key, will select a character or word on the right of cursor, even if already set to "Visual" in preference for cursor movement.

    4 votes
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    1 comment  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  18. Major performance issues in 15.0.2 with multiple large documents open

    I'm on a Windows laptop with a Core i7, 16 gb of ram and a dedicated GPU. Up until the 15.0.2 update there was some hitching and slowdown with these large files (and I noticed a weird bug where hitting T to use the Type tool doesn't actually change the tool) but now editing text can take up to 10 minutes with more than one file open. I can't make a screencast at the moment since I had to reinstall 15.0.1 to complete the project on time but the filesize we're talking about is 50-75mb, ~60 pages or so with…

    4 votes
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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  19. InDesign performance issue: Lags when selecting and moving items using wacom tablet

    On a iMac with 32 GB RAM running under macOS 10.14.4 (18E226) InDesign v.14.0.2.324 with Wacom Intuos Pro tablet (6.3.24-1) in some documents cursor / items handling is unresponsive, lagging or too sensitive (click is registered when there was no click, dragging happens yet it wasn't been ignited).

    4 votes
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    3 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  20. InDesign 14 opening network files as read-only

    We have been using InDesign for a while with files being stored on a network SMB share. on 4/4/19, after a few folks updated to 14.02, the Indesign and Incopy files are primarily only able to be opened as read-only.

    Network server permissions have been verified and no other changes have occurred in our environment.

    4 votes
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    7 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Please help us with answers to the below queries:

    1. OS version of the machine where issue is reproducible.
    2.Are the files opened simultaneously by more than one user?
    3. Does the same file which is opened as Read Only in Id 14.0.2, when opened in Id 14.0.1 opens fine?
    4. Does remounting the SMB drive fixes the issue?

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