Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

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  1. Unable to export to pdf

    Hi there, I am unable to package some of the InDesign files I am working on at the moment. It shows the error messages attached. Initially, it showed a conversion error however now this no longer shows and it just refuses to allow me to export to pdf and therefore package the document. I have no idea how to fix the issue as it doesn't give any indication at to why it isn't working which is super frustrating.

    2 votes
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      8 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
    • InDesign CC 2019 crash at launch

      Long time corporate user now working independently. Purchased CC plan today. PS and Illustrator launch ok. InDesign 2019 (v 14.0.1) crashes during "starting up panels" phase of launch. Tried and got same result with CC 2017 (v 12.1.0) Problem recurs after multiple uninstalls, restarts etc.

      No crash report generated.

      Using windows 10.

      1 vote
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        4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
      • crash launch

        I have installed the latest version of Indesign using creative cloud. I used to have CS6 installed and it was no problem then. Now when i try to launch the application it just suddenly shuts down after "starting up panels" is shown.
        No error message. Just stop launching. What to do?

        1 vote
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          4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

          Please submit the crash report to us.
          (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

          Also, please send the following information to santalwa@adobe.com :

          • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
          • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

          Adobe InDesign team

        • Not compatible with Win10 1809?

          On Windows 10 v1809 trying to start Indesign v14.0.1 - crashes "dll is either not designed to run on windows 10 or it contains an error .... Error 0x000008b ... please contact vendor"

          1 vote
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            3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
          • crash

            For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).

            I've sent several crash reports and heard nothing.

            1 vote
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              3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
            • Crashes when Placing Docs from Microsoft Word

              Since updating to CC2019 I am having constant crashes when placing from Microsoft Word.
              The same documents were not an issue last week when using CC2018, both the same InDesign doc and word doc worked perfectly together.
              Any suggestions as to how I can fix this critical issue - I'm on a business critical deadline, failing to meet it quite literally means the closure of our business.

              5 votes
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                5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                Hello All,

                Thank you for your patience all this while.
                This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
                If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

                Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
                Do let us know in the comments, if you face any problem with the new update.

                List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

                Regards,
                InDesign Team

              • Shape sizing bug that has been around since at least CS6 is STILL not fixed in CC2019!!

                1) Version of Adobe InDesign...

                This bug has plagued InDesign from at least CS 6.2 all the way to the current CC2019 version. I filed a bug report in 2017, and @Abhinav Kaushik claimed the bug was solved, but this was straight-up NOT TRUE. The bug persists to the present software.

                2) Follow these steps to replicate the bug:

                Create a shape, let's say a circle, and then copy this circle and paste it in a separate layer directly over the top of the first. To better see the effects of the bug, make the fill of the top circle…

                7 votes
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                  1 comment  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →
                • Text cursor disappears - Mojave and InDesign CC 13.1

                  After upgrading to Mac OSX Mojave (10.14), using InDesign CC 13.1 ME, the text cursor disappears. All other cursors appear as expected. This happens both with the standard Text tool, and the ME Text tool.

                  6 votes
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                    3 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
                  • 2 Headings in 1 cell is displayed incorrectly in the TOC

                    Since InDesign version 14.0 x64 (Windows), when creating or updating a TOC, the second heading is directly connected to the first heading without any distance and without chapter number. This only happens if both source headings are in 1 cell.

                    The proof: Documents made before version 14 have a correct TOC. If I open such a document with version 14 and update the TOC, it will break as mentioned above.

                    6 votes
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                      2 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
                    • Import PDF Comments not working correctly for Tables.

                      PDF comment import not working accurately on tables

                      1. ID 14 Mac
                      2. Import PDF comments to layout including simple 2-column tables in which an entire row is marked as deleted/struck through
                      3. Expected that the entire row would be deleted upon acceptance of edit via PDF Comments palette
                      4. In fact Accepting edit only deletes the contents of the first cell of the row, leaving the orphaned data behind.

                      6 votes
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                        2 comments  ·  PDF Comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Printing Error: ^1

                        Ever since the 2019 update nearly all of our inDesign files refuse to print, you get error message ^1. We are running MacOS Mojave printing to a Cannon Image Runner Advance

                        5 votes
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                          5 comments  ·  Print/Packaging  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                          • InDesign 14.0.1 is crashing hourly

                            For three days my InDesign 14.0.1 has been crashing almost exactly hourly. It just freezes and I get the spinning beachball. Only recourse is to re-start my Mac. I've uninstalled and reinstalled multiple times. Prior to this, I had downloaded Lightroom... I thought this might have been the initial cause. I uninstalled Lightroom and all my Adobe products. Any ideas?

                            2 votes
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                              5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                              Please submit the crash report to us.
                              (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                              Also, please send the following information to santalwa@adobe.com :

                              • Reproducible Steps – What were you doing when InDesign crashed?
                              • Error snapshot or video recording of the issue.
                              • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                              • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                              Adobe InDesign team

                            • Indesign CC2018 crashes on Cmd-V

                              I'm working on my masters and using a Split Window to copy and paste text from the same document into a list of references. Cmd-V crashes Indesign. With no warning, or hang, it literally shows me the desktop, no save, nothing. Thankfully auto recover sorts it out, but this is something Adobe needs to look at. I can't tell if there is anything special about the text other than it was a web link and had a paragraph style.

                              1 vote
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                                3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                If you still face this issue even after updating, please submit the crash report to us.
                                (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                                Also, please send the following information to santalwa@adobe.com :

                                • Error snapshot or video recording of the issue.
                                • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                                Adobe InDesign team

                              • Footnotes flows on the following page even if there is still space on the page where is the reference number

                                Indesign CC 14.0.1
                                MAC OS High Sierra 10.13.6

                                unfortunately it happens very often that the text of the footnotes flows on the following page even if there is still space (several lines) on the page where is the footnote’s reference number.
                                for this bug, the result of many jobs is very bad

                                3 votes
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                                  3 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

                                  Since you are using a Single-Column Text Frame, please see if unchecking the option “Span Footnotes Across Columns” in the Layout tab of Footnote Options dialog helps you overcome this issue.

                                  Adobe InDesign team

                                • Go back to old method of "space after" paragraphs

                                  I'm fine with the concept of allowing users to adjust the "spacing between paragraphs using same style." But the way this feature was added doesn't make sense: I think you should have left the old "space after" system the way it was, and allowed users to add the "spacing between paragraphs using same style" box as an extra option. The way you set it up (unless I'm misunderstanding something), anyone wanting to put spacing between paragraphs now has to enter data into two boxes, whether they want certain sections to have custom spacing or not. It makes the "spacing between…

                                  1 vote
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                                    5 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Critical : can't sync fonts from Adobe

                                    Critical : can't sync fonts from Adobe :

                                    Hello, just like this guy below :

                                    Help! Unable to activate fonts InDesign 2019

                                    I can't sync fonts on indesign from Adobe Fonts. Nothing works. Tried everything.

                                    Tried syncing them from the Adobe Font website, tried in Indesign, uninstalled all indesign versions, restarted preferences, uninstalled adobe cloud.

                                    tried everything,

                                    Deactivating fonts on adobe font website, reactivating them. Doing the same in the cloud app. No fix.

                                    FONTS HAVING ISSUES : Source Sans pro, Open Sans, League Gothic, Fire Sans , Fire Sans 2.

                                    The error message is : "unable to sync one…

                                    3 votes
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                                      5 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

                                      We’ve seen this issue happen when you have the same Font already installed on your machine.

                                      So you may try going to where your Fonts are installed on Windows machine – (Control panel > Fonts) and uninstall/remove the Fonts that you are unable to Sync from Adobe Fonts.

                                      Hopefully, the problem should get resolved.

                                      Adobe InDesign team

                                    • Drop Cap/Nested Style Broken in InDesign CC 2019

                                      Since upgrading to InDesign CC 2019, when I edit a paragraph that has a nested style applied to the first line, the entire paragraph takes on the nested style. The paragraph behaves normally until I edit it. Unfortunately, but unsurprisingly, the behavior is inconsistent. If I copy and paste the text into a new text box, the behavior does not occur, but if I link the existing text to that new box, it continues to happen.

                                      3 votes
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                                        6 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello All,

                                        Thank you for your patience all this while.
                                        This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
                                        If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

                                        Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
                                        Do let us know in the comments, if you face any problem with the new update.

                                        List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

                                        Regards,
                                        InDesign Team

                                      • Second screen panels don't appear automatically

                                        As part of my custom workspace, I have certain panels set up to appear on a second screen.

                                        Since updating to Indesign CC 2019, no panels on my second screen appear by default when opening InDesign. Instead, I have to go to the Window drop down and manually open one of the panels assigned to the second screen, which then brings up all the second screen panels.

                                        5 votes
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                                          3 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Slow work of Indesign when editing text with large footnotes

                                          I'd like to report a bug. Please follow the scenario below:

                                          1. In a single column with lots of text in it, make two columns for a fragment of text

                                          2. In text within the two-column setup, make a footnote. Add several lines of text to the footnote

                                          3. Turn on the "Span Footnotes Across Columns" feature so that footnote ends up in the same group with the footnotes at the bottom of the page rather than below the two-column fragment

                                          4. Expected behaviour: normal editing can be performed after these manipulations

                                          5. Observed behaviour: any text editing after turning…

                                          5 votes
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                                            1 comment  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
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