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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
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7329 results found

  1. Data Merge causes crash/lock-up when displaying panels on second screen

    When displaying my panels on a second monitor using InDesign and then trying to begin a data merge the application crashes and becomes unresponsive.

    If I change the layout of the panels to one screen (the default layout) it works fine.

    I've uninstalled InDesign and reinstalled, also deleting my preferences folders/files.

    I can select the data source and insert one field, but then clicking on anything else after the first field has been inserted causes the application to stop responding.

    I've attached a screenshot of the panels on the second screen for your reference - there are no panels on…

    3 votes

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    5 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

  2. Copying multiple objects and switching documents causes InDesign to crash every single time.

    Copying multiple objects and switching documents causes InDesign to crash every single time. Copying text from inside of a box or copying a single object doesn't seem to cause the crash to happen.

    3 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

  3. OSX Sierra/Adobe InDesign CC 2017.1 crashes when using fonts and high-resolution images

    1. Indesign CC 2017.1/Mac OS Sierra 2. 3. 4. We are using various Hindi fonts on the mac and designing .indd files, intermittently we encounter crashing with certain Hindi fonts. Only one font has shown stable where we encounter no issues. Also images are coming as thumbnails at first, once it is the full high res-image that is imported the program crashes. 5. The crash reports below indicate the problem:
    1 vote

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    2 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

  4. Cannot export to PDF in a Google Drive folder

    When exporting a large file to PDF which is located in a Google Drive folder, the background (export) process will stop with an error "cannot export to PDF" and sometimes ID will crash.
    Tried several times and kept on stopping. Worked well when exported to the desktop (or any other non Google drive location).

    1 vote

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    2 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

  5. Incompatible with Windows 10, won't even open

    My Windows 10 laptop simply will not open InDesign.

    3 votes

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    4 comments  ·  Others  ·  Admin →
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  6. Bad performance InDesign to InCopy

    InDesign 13.0.1 and InCopy 13.0.1.
    I right click multible text blocks in InDesign to export them to InCopy and then save.
    After saving I inmediately get and new window asking to save the links again with a different name. I have to cancel the second save dialog window.
    The InCopy links do work in InCopy, but My collegues complain that InCopy is slow!

    4 votes

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    0 comments  ·  Performance/Usability  ·  Admin →
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  7. object feather tool is no longer working properly

    why is the object feather tool is no longer working properly?

    3 votes

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    1 comment  ·  Effects/Transparency  ·  Admin →
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  8. XML structure

    I'm working with a client that needs to use InDesign and InCopy to create documents that are marked up with XML. After relinking stories or updating graphics in InCopy, it destroys any special structure set up with the XML. For example, I have a handful of charts that are nested under a parent tag which is then nested another parent tag. Inserted a chart into this frame in InCopy--saved and closed. Opening this file in InDesign, all nested XML is blown open.

    2 votes

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    1 comment  ·  Others  ·  Admin →
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  9. Locked text and image boxes

    Text and image boxes are locked to the page and can't be moved with the mouse, only with the arrow tools

    7 votes

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    4 comments  ·  Performance/Usability  ·  Admin →
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    Need More Info  ·  Adminansjain (Admin, Adobe InDesign) responded

    Hi all,

    Can you please provide some more information to help in reproducing the issue at our end:
    - InDesign version
    - OS
    - Language
    - If document specific, please share a document with me
    - Starts happening after doing some particular steps, please let me know what all things you were performing before this issue happens

    Appreciate your help in reproducing this issue.

    Thanks
    -Anshul

  10. The button malfunction in Indesign CC

    The button sometimes function in Epub and sometimes it does not work.

    If I restart the software, it works. There is a bug.

    3 votes

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    1 comment  ·  ePub/HTML/Publish Online  ·  Admin →
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  11. OpenType All Small Caps disappear when switching dictionary to German

    I have a text that uses the OpenType feature “All Small Caps” in a lot of places. It is currently set to use the English USA dictionary. I am working on translating this text into German, and so I want to use the German dictionary for it. When I try this, all instances of All Small Caps turn to regular lower-case letters. I tried a couple of different dictionaries, some (e.g. other English and Dutch) will retain the SC and others (e.g. None) will make them disappear.

    2 votes

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    1 comment  ·  Text/Story/Table  ·  Admin →
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  12. Copying from Illustrator pastes with strange colors

    I used to be able to do this with no problem: copy a vector from Illustrator into InDesign and it look the same. Now, when I paste a logo, say, a teal and yellow one, into InDesign, the teal turns red! I have color swatches created in the Illustrator file, but even when I haven't done that, I've never seen this happen before. I now have to import many vector images instead, which is a huge inconvenience.

    2 votes

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    6 comments  ·  Performance/Usability  ·  Admin →
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  13. QuickApply crashes if an image is placed in a table

    Version: InD CC 2017 (and previous)

    Steps:
    1. Create a table
    2. Place image in a cell (linked or embedded)
    3. Command-Enter (attempt to open quickApply)

    Expected result:
    No crash

    Actual result:
    crash

    File attached

    If images are placed in a table cell, InD crashes when using QuickApply.

    1 vote

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    2 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    As confirmed by the user, the issue is resolved after upgrading to the latest version InDesign CC 13.1.

    If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

  14. STACK ORDER BUG: Deleting page 1 and 2 causes object to change stack order on subsequent pages

    Problem
    1. Discovery of text box missing from page 39 in printed Catalogue.

    Review
    1. Immediately review INDD document to attempt to recreate error and report to client preliminary findings.
    a. The bug effects the stack ordering of objects on subsequent pages. In the Food & Beverage case, this missing text box from page 39 was in fact simply “underneath” the background yellow box.
    b. Error occurs when splitting out the cover pages to a separate document (to allow for a spine), whereby Page 1 and 2 and last 2 pages of document are deleted. Software bug appears to only…

    2 votes

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    1 comment  ·  Performance/Usability  ·  Admin →
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  15. Data Merge, Export To Pdf - Record Limit per Document

    The "Record Limit per Document" feature, when doing as Export to PDF data merge, does not work. If I try to export a 6 record pdf, with the Record Limit per Document set to 1, instead of 6 files, I get one.

    4 votes

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  16. overlapping text

    3 votes

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    2 comments  ·  Text/Story/Table  ·  Admin →
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  17. Data Merge - Images

    Upon upgrading from CC2017 to CC2018, I am unable to data merge images. Opened previous files and the link PDF (image of QR Code) will not display.

    I've re-installed 2017 and problem is solved.

    2 votes

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  18. Workspace disappearing and not being able to get it back

    Sometimes all my right-handed Tools, that I carefully assembled in a workspace i like, disappear, like pages, Colors etc. Although being able to click them in den Window-Menu, nothing appears. The only way to get them back is to change to another workspace and re-create my own workspace piece by piece, which then might last a few weeks before not being able to use them again.

    Any ideas what goes wrong here?
    What should i check?

    Kind regards, Thomas

    8 votes

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    0 comments  ·  UI/UI Scaling  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    As confirmed by some of the users on email that the issue is no longer reproducible with Id 14.0.1

    Closing the thread as fixed.

    -Abhinav
    InDesign Team

  19. English (UK) dictionary apparently not working

    Why, when I have set things to PROPER English rather than American English, is the spellchecker still working in Mericanese?

    The attached will show British spellings being highlighted as wrong, yet PROPER English selected in preferences.

    Thank you!

    3 votes

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    3 comments  ·  Others  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    You can select the text frame and change the language in the Control panel
    or you can select a specific portion of text, say a word, in a frame and change the language for that in the Control panel.

    If you want to change the application’s default language, in a no document state, edit the [Basic Paragraph] style in the Paragraph Styles panel (in Advanced Character Formats) category.

  20. Clip to Frame paragraph shading

    InDesign 13.0 x64 Windows

    Create a paragraph style with paragraph shading, width set to column. Set positive left and right offsets. Enable "Clip to Frame".

    Expected result: Shading does not extend beyond frame.
    Actual result: Shading offset is clipped on left frame margin, but clipping is not honored on right frame margin.

    4 votes

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    0 comments  ·  Styles  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Thanks for reporting the issue.
    However, the issue is not reproducible by me. Please can you send a small video along with the sample document at amaarora@adobe.com

    This will help us identify the cause and fix it.

    -Aman

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