7336 results found

1. File rename

   InDesign 13.0 running Mac OX 10.12.6

   If and INDD file is renamed in the Finder when it's open in InDesign, saving the file will cause an error dialog to appear saying "Changes cannot be save as InDesign can no longer access the '[filepath:newfilename]' file. Place the file in the original location and try again." This error message appears whether trying to do a simple save or even Save As.

   This error appears even though both the window header and the file name in the error message both reflect the changed (not the original) file name.

   Unless file is restored to original file name, there is no way to save changes.

   Being able to rename files from the Finder while the files are still open in InDesign is a feature that InDesign has supported for years.

   InDesign 13.0 running Mac OX 10.12.6

   If and INDD file is renamed in the Finder when it's open in InDesign, saving the file will cause an error dialog to appear saying "Changes cannot be save as InDesign can no longer access the '[filepath:newfilename]' file. Place the file in the original location and try again." This error message appears whether trying to do a simple save or even Save As.

   This error appears even though both the window header and the file name in the error message both reflect the changed (not the original) file name.

   Unless file is restored to… more

   9 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Others  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know your feedback in the comment section.

   Thanks,
   Abhinav Kaushik
   InDesign Team

2. mac crashes without warning

   InDesign CC2018 13.0.1
   mac os High Sierra 10.13.2

   My whole laptop restarts spontaneously when I perform a variety of random tasks in my 500 page book file in indesign, e.g. find & replace, opening the file…

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

3. InDesign 13.01x64 Crashes when a few images are linked in a document
   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

4. Indesign not working with macOS High Sierra download

   My Adobe InDesign is showing blank window and no tools after downloading macOS High Sierra. Help?

   6 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Others  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Font Weight Not Changing

   In the Character panel often it is not possible to change a font weight from Regular to Bold for example. I have to go in the font menu and select the font specifically.

   Also, in the character panel the menu to change weights does not change anymore when I select a different font. For example: Metropilis Black becomes Calibri Black (which does not exist).

   Clearing caches and trashing preferences does not help.

   Happens on different machines, Mac Pro at home and different iMacs at work / CC 2018 InDesign 13.01

   •  

   •  

   •  

   •  

   •  

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. When stepping an repeating

   Not really a bug, but would make more sense to put the dimensions before the number to step or have it default to a blank palette every time. If the values exceed the page then it automatically converts it back to the previous numbers. While it's an easy fix, it is still frustrating. Still, indd by far one of my faves of all time. Very artist friendly!

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Print/Packaging  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. styles don't export to pdf tags

   All my paragraph styles are set to automatic for export options. When I export to pdf 99.9% comes over as 'span' in the reading order structure, not what it is supposed to be.

   There is the occasional H3 for some reason on some versions exported. Appears totally random. None on attached sample.

   • 

   • 

   •  

   •  

   • 

   9 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Changing Font Family on Bullet Options causes my computer to immediately crash and logout?

   In the "Bullets and Numbering" section of the Paragraph Style Options, when I try to open the dropdown for Font Family, it seems to crash, and my computer acts like it logged out.

   Screen goes black, then shows the user login screen. When I log in, it's like my computer was shut down unexpectedly. All other application windows reappear but have to reload, like it was shut down, not just logged out.

   Why's this happenning?

   •  

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

9. InDesign crashes when mounting/updating another InDesign document with overset text

   InDesign Version: Adobe InDesign CC 13.0.1
   Operating System: macOS High Sierra version 10.13.2
   Computer: MacBook Pro (Retina, 15-inch, Mid 2015)

   Steps to reproduce the issue:
   1. Create a new document in InDesign with at least 3 pages.
   2. Make a textbox on one of the pages (e.g. page 1) and fill it with some text.
   3. Resize the textbox so that some text overset and preflight shows 1 error - overflowing text.
   4. Save and close the document
   5. Create a new InDesign document
   6. Place the InDesign file with the overflowing textbox in the new InDesign document (NOTE: You need to place the page which actually has the overflowing text). You should get an error message that the document you want to place is containing overflowing text. Click OK.
   7. Alt+Double Click / Opt+Double Click on the placed document in order to edit it.
   8. Do some edits in the document, e.g. duplicate the textbox with the overflowing text by holding ALT while moving it. Make sure that you still have overset text in the document.
   9. Save the document, and close it by clicking CMD+W or File->Close. This should automatically lead you back to the document where you placed the document, and InDesign should try to automatically update the placed document with the new content.

   Expected result:
   InDesign should update the contents of the placed InDesign document, and not crash, regardless of whether the placed InDesign document contains overset text or not.

   Actual result:
   In my case, InDesign crashes at the end of step 9 when trying to update the placed document containing overset text. I have attached a screenshot, in addition to the crash reports generated by Apple/Adobe at this time. InDesign shows the following error message (translated from Norwegian to English): "Error: Adobe InDesign is exiting. A serious error occured. Restart InDesign to restore work in any InDesign-documents that isn't archived." It also shows a dialog box which warns you about overset text on pages in the placed document.

   Extra notes and comments:
   If InDesign didn't crash in step 9, you can try to go to the "Links" panel and update the link to the placed document, if it didn't update automatically. In general you should also try placing and updating InDesign documents containing overset text into another InDesign document, and this error should occur eventually.

   In my experience InDesign crashes very often due to this error when using a workflow which requires mounting other InDesign documents, which might contain overset text accidentally. In the workflow that we use, this error is very devastating leading to InDesign crashing up to several times per day (or per hour) in certain periods.

   The error most consistently occurs when doing some changes in a document containing overset text, and then updating it in InDesign, as described in the steps to reproduce the error. However, the error has also occured when placing the document, not just while updating it.

   I have also experienced that this error occurs even when there just are some extra lines at the end of the textbox, so that text technically overflows, but no preflight error appears because the overflowing text is just empty lines/paragraphs. This makes the bug extra difficult to avoid, because the overflowing text could be in any textbox in the document, even though no error is showed.

   This error has occured consistently over several InDesign and OS versions, at least for several years, probably since the feature to place another InDesign document was introduced.

   InDesign Version: Adobe InDesign CC 13.0.1
   Operating System: macOS High Sierra version 10.13.2
   Computer: MacBook Pro (Retina, 15-inch, Mid 2015)

   Steps to reproduce the issue:
   1. Create a new document in InDesign with at least 3 pages.
   2. Make a textbox on one of the pages (e.g. page 1) and fill it with some text.
   3. Resize the textbox so that some text overset and preflight shows 1 error - overflowing text.
   4. Save and close the document
   5. Create a new InDesign document
   6. Place the InDesign file with the overflowing textbox in the new InDesign document (NOTE: You… more

   • 

   • 

   •  

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know if the issue is resolved for you in InDesign 14.0.

   Thanks,
   Abhinav Kaushik
   InDesign Team

10. graphics change when scrolling

    1. Adobe InDesign 2018
    2. whenever I scroll through the spread the color fill in the graphics becomes distorted
    3. nothing should change
    4. all the fill colors in the text and graphics becomes distorted 5

    •  

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. [ID-4209324] [Indesign CC 2018][BUG] Indesign crashes when using script to remove table row

    When using a javascript to remove a table row, Adobe Indesign crashes.
    This happens when a table has only 2 rows. The table contains a header row and your script tries to remove the only body row.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Under Review  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Hi,
    We have been able to reproduce the issue and it is currently under investigation.

    Regards
    InDesign Team

12. crash font style

    Unfortunately, the Mac crashes when you want to create a new character format in Indesign. I deleted the default settings and restarted Indesign -Mac. But unfortunately that didn't help.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. Mouse lag when linking box and then drawing a new text box on a page

    I have a box of text, i click the link button on the bottom right of the test box to make a new box, the mouse is them slow and laggy while it is loaded up with text i then draw a new text box, the mouse then returns to normal speed.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. InDesign CC 2018 Crashing Several Times Daily

    After updating to InDesign 2018 the application suffered from crashing. I applied the CopyPlugin_MAC.app patch, but it did not fix the issue.

    5 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

15. Since the update to Mac OS High Sierra, Indesign and Illustrator just aren't as they used to be. Failing constantly.

    Since the udate to Mac OS High Sierra, Indesign and Illustrator keep crashing and bugging. Lots of different errors. Many times telling you can't save. When updating a link in Illustrator, Indesign crashes when updating the link etc...

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. 2018 crashes

    I am able to get to the point of "do you want to start automatic recovery..i'll hit yes and no...crashes right after that

    •  

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

17. Guides/Gridlines too thin/difficult to see on Retina display

    Not sure if really a 'bug', but since upgrading to Apple Retina iMacs, everyone in my office is having trouble seeing gridlines, margins, and guides in the interface. The lines are just extremely thin on Retina displays. I have excellent vision and I find them difficult to see. Other employees with glasses are really struggling. We could really use something in the preferences to slightly increase the thickness of guides.

    7 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    4 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Identical shapes on different layers end up different sizes when scaled together using the selection tool

    1) This bug occurred on InDesign cc2017 and CS6. 2) Follow these steps to replicate the bug: create a shape, let's say a circle, and then copy this circle and paste it in a separate layer directly over the top of the first. To better see the effects of the bug, make the fill of the top circle red, and the bottom blue. At this point, the bottom blue circle is completely hidden by the red circle above it. Now put a 4pt stroke with an outside alignment on the bottom blue circle. The blue circle is still hidden, and now it appears as if the red circle on top has a stroke. Before making any changes to the shapes, make sure the Dimensions Include Stroke Weight and Adjust Stroke Weight when Scaling are DESELECTED in the Transform panel options. Make sure both the Info palette and the Transform palette are visible so you can read the starting and ending measurements in both palettes. Using the selection tool, select BOTH circles together, and then pull on any corner to enlarge the two shapes together. 3) EXPECTED RESULT: the two shapes should scale together. They start with the equal measurements in both the Info and Transform palettes, and once scaled, the shapes and the measurements should still read as being equal (albeit larger) sizes. 4) THE ACTUAL RESULT: the two shapes are different sizes after scaling. Remember that Dimensions Include Stroke Weight was deselected, so the stroke shouldn’t have any effect on the shape size, and yet, the bottom shape is slightly bigger than the top. Not only is the blue circle now clearly visible and peeking out from beneath the red circle, but the Info and Transform palettes read TWO different sizes. The following are images that illustrate the bug:

    1) This bug occurred on InDesign cc2017 and CS6. 2) Follow these steps to replicate the bug: create a shape, let's say a circle, and then copy this circle and paste it in a separate layer directly over the top of the first. To better see the effects of the bug, make the fill of the top circle red, and the bottom blue. At this point, the bottom blue circle is completely hidden by the red circle above it. Now put a 4pt stroke with an outside alignment on the bottom blue circle. The blue circle is still hidden, and… more

    •  

    •  

    •  

    •  

    •  

    •  

    •  

    •  

    •  

    •  

    8 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    4 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Under Review  ·  Abhinav Kaushik responded

    This thread has been marked Under Review.
    One of the major usecases is still yet to be addressed.

19. Index Panel's Update Preview Button Causes Hard Crash

    The Index panel will cause InDesign to crash if you click the update preview button when a three-layer index entry has no text in the second layer.

    I figured out what causes the crash with 100% reproducable results. Here's how you do it.

    1) Create a multi-document book.
    2) Open one document in the book.
    3) Create an index entry with three layers. For example, 'dogs > breed > beagle'.
    4) Open a different document in the book.
    5) Repeat step 3 in this different document, with the same entry data.
    6) In the Index panel you will see two entries that are both three layers deep. Toggle the layer arrows and then double click the second layer heading of 'breed'. Delete the text in the box and hit enter.
    7) You will notice in the Index panel that there is a blank space beneath 'dog' and above 'beagle.'
    8) Now click the 'cycle' refresh button at the bottom of the Index panel.
    9) InDesign will crash.

    From a programming perspective I suspect this has something to do with no data being in the entry's second layer. It's finding 'null' and crashing.

    The Index panel will cause InDesign to crash if you click the update preview button when a three-layer index entry has no text in the second layer.

    I figured out what causes the crash with 100% reproducable results. Here's how you do it.

    1) Create a multi-document book.
    2) Open one document in the book.
    3) Create an index entry with three layers. For example, 'dogs > breed > beagle'.
    4) Open a different document in the book.
    5) Repeat step 3 in this different document, with the same entry data.
    6) In the Index panel you will see two… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Fix of the issue is now available in InDesign’s latest update.
    Please upgrade to the latest version InDesign CC 15.0.2 for the fix.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    —
    Adobe InDesign team

20. Error code 14: File cannot be opened - file from network storage is incompatible

    My InDesign (2018) document is synced for offline use in Google Drive. (We've just begun using Google File Stream). I go to open the document with WIFI disabled and this error message appears (see attachment).
    When I enable WIFI again, the document opens without issue.
    I'd appreciate any help please! Thank you.

    •  

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Others  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating