Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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  1. Resize text box crashes InDesign

    Resizing a text box crashes InDesign CC 2018.

    I need a text box to be larger to (accommodate more text) and every method I've tried to enlarge it crashes InDesign.
    - Drag corner (any corner); crash.
    - Manually input larger width or height; crash.
    - Change text box properties to auto-size based on amount of text...add text; crash.

    I NEED to add text to this file TODAY.

    3 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  2. 2018 crashes

    I am able to get to the point of "do you want to start automatic recovery..i'll hit yes and no...crashes right after that

    3 votes
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    5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  3. Crashing

    Updated to High Sierra and Indesign 2017 is crashes on start up of large files?

    3 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  4. InDesign 2017 file on file server with High Sierra

    We have Panzura file servers here and anytime we try to open an InDesign file with CC 2017 it completely crashes any mac that tries to open it, immediate kernel panic with both InDesign and Finder being the cause. So we tried to copy the files to the desktop and open them from there, no dice.

    How on earth did Adobe not catch this bug? You guys had 3 months access at least to the dev prereleases like the rest of the software vendors, this is pretty unacceptable.

    3 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  5. Cell Style override crash

    Crashes when applying and overriding a cell style to a table that has previous overrides. Tried it multiple times on multiple files, all with the same crash result.

    3 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  6. Data Merge causes crash/lock-up when displaying panels on second screen

    When displaying my panels on a second monitor using InDesign and then trying to begin a data merge the application crashes and becomes unresponsive.

    If I change the layout of the panels to one screen (the default layout) it works fine.

    I've uninstalled InDesign and reinstalled, also deleting my preferences folders/files.

    I can select the data source and insert one field, but then clicking on anything else after the first field has been inserted causes the application to stop responding.

    I've attached a screenshot of the panels on the second screen for your reference - there are no panels on…

    3 votes
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  7. Adobe 2020 Crashes with copy & paste

    Whenever I try to copy/paste small elements from adobe illustrator onto Adobe InDesign, indesign will automatically quit. If I try to recover the file after it has crashed, it crashes again...

    What is happening here? This is an ongoing issue since the update.

    2 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  8. crash Indesign CC 2020 – Mojave 10.14.6

    Hi,

    I have the following situation.

    Still working on Mojave 10.14.6, but using Indesign 2020.
    (iMac Retina 5K, 27-inch, 2017, iMac18.3, Intel Core i5, 16GB 2400MHz DDR4)
    As a precaution, I did not want to upgrade to Catalina 15.00 until I completed my current work.

    Description of the Indesign file:
    Folder, 20 pages, complex data from Photoshop and Illustrator, various layers in Indesign.

    Situation in Indesign 2020:
    unexpected, frequent crashes, especially when copying and pasting elements, when scrolling quickly within pages or when creating PDFs.

    Situation in Indesign 2019:
    I then created an idml-file and opened it in Indesign 2019.

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  9. Crash once PDF export complete

    InDesign 15.0 seems to crash once a PDF export has completed.

    Running Windows 7.

    2 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  10. crash

    Very often when trying to save as InDesign is crashing making me lost my un saved work.

    I can't attach a file since my computer crash...

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  11. 14.0.3 Crashes and wipes all preferences (17th October 2019)

    On closing a document on a mac (using the red dot) inDesign suddenly crashes. When I re-open it, all my preferences have been reset to default - including the animated tool tips returning.

    2 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  12. Adobe InDesign CC2017 not working on MacOS Catalina

    Adobe indesign CC 2017 ne fonstionne pas du tout sur mon Mac depuis que la mise à jour MacOS CAtalina a été installé.

    2 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    MacOS 10.15(Catalina) is not supported platform for Adobe InDesign CC2017.
    In macOS10.15 Apple enforced strict 64bit rules . Older apps having 32bit components won’t be able to run on Catalina.
    InDesign CC 2017 also has few 32bit components hence, it will not run properly on macOS10.15.

    Recommendation:
    Either move back to macOS10.14 OR update Adobe InDesign to latest version that is complete 64bit.

  13. glitch full screen

    I have a problem with indesign, when I put in full screen, the screen become glitch, I do not know what to do, I'm on Mac.

    J'ai un problème avec indesign, quand je mets en plein écran, l'écran bug (glitch), je ne sais pas quoi faire, je suis sur Mac

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  14. will not open

    indesign will not open documents when I open the program. It shows open but not tabs or home page and will not open any documents. Ive restarted my computer and uninstalled/reinstalled the program and the issue is still happening.

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cannot save under a new name error code 1, network share, InDesign 2019

    When I am trying to save InDesign document to a network share using Save As or using Save a Copy, InDesign comes up with an error message saying 'Cannot save, file is damaged, error code 1'.
    InDesign 2019 is up to date.

    2 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  16. [Windows] InDesign/InCopy CC2018 is crashing on document close (icml file with anchored pdf file)

    InDesign/InCopy CC2018 have an issue with PDF (and probably AI) files used as anchors in text frames when the Display Performance/Vector Graphics option is set to High Resolution.

    Steps to reproduce:
    As I'm unable to attach a zip file in here (why?) here's the link to the example:
    https://adobe.ly/2Uc2pcN


    1. Start InDesign/InCopy (with settings/cache cleared)

    2. Menu: Edit -> Preferences -> Display Performance -> Adjust View Settings -> Vector Graphics [set to: High Resolution]

    3. Open "crash-example.idml" file.

    4. Select "Update Links" in the dialog (if asked)

    5. Replace crash-example.icml file with a file found in "replace-file-1" folder

    6. Update Content of the text frame (menu…
    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  17. Create outlines in a document with conditional text crashes

    I have four InDesign templates created, two use conditional text while the other two do not. I have no problem creating outlines of the document without the conditional text. Every time I try to create outlines of a page in a document with conditional text, I get the endless spinning wheel and have to force quit.

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  18. Creating a catalogue with a large table FREEZING in indesign CC 2019

    We've been making a large catalogue pricelist for over 13 years using indesign.

    We're now stuck on the 2017 (12.1.0) version.
    We want to update it, but in the latest version, importing our pricelist from excel into a table, slows the whole thing down to an unworkable speed.

    info:
    the table is around 13000 rows by 10 columns. so not small.
    it does import in the 2017 version. slow to import in both, but can use and work on after import in 2017 version.
    2019, freezes when scroll used, and take 1-3 mins to unfreeze. Scroll again or do anything…

    2 votes
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    FIXED  ·  2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  19. can't export tagged pdf

    Much time has been spent setting up accessible document in InDesign - added export tagging instructions to paragraph styles, added alt text to all images and figures, anchored images and objects to text, set up reading order using articles. The document will not export to PDF when "create tagged pdf" is selected. Program crashes every time before exporting is complete. Have tried on different computers. Applications are up to date. Have tried exporting from .indd and .idml file types.

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

  20. 2 votes
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
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