877 results found

1. Shortcuts and keyboard keys stop working.

   CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow keys when trying to edge a graphic or text box over. Generally, I am able to type in the file name if I am trying to save my work before I close the program, but there have been times that my keyboard is disabled there as well and I have to save over what I have open, rely on the auto-backup file, or duplicate the file in Explorer and rename it so I don't lose the original file. This has not been an issue in any other programs except InDesign and has only been in the past few weeks. The crashing since the last update has subsided, but this issue has not. I would love to know how to fix this.

   CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow… more

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   73 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The issue has been fixed in the latest release of InDesign – InDesign 2021.
   Please update to this new version of InDesign to get the fix.

   —
   Adobe InDesign team

2. content aware fit and linked images problem

   Content aware fit is a great idea and is potentially a real timesaver when importing images but I've had to disable it as when updating existing linked images that have been adjusted, rather than keep their size/scale as before they all auto-fit and this is a nightmare when you have carefully placed images such as logos in a long document.

   Could do with an option to auto fit on image import only, or an option to override when updating image links. Unless I've missed something?

   30 votes

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   Closed: Fixed  ·  Abhinav Kaushik responded

   The fix for this issue is now available in the latest update (14.0.2) of InDesign 2019.

   If you are unable to see the update notification, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
   Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

   If you face any problems with the new update, do let us know in the comments.

   The list of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

   Thanks,
   InDesign Team

3. Indesign performance issue : Bad performance when using span columns in InDesign/InCopy

   VERSIONS
   Windows 7, CC 2015.4 and CC 2017.0
   Windows 10, CC 2015.4 and CC 2017.0
   macOS 10.12, CC 2015.4
   even CS6 versions are affected...

   ---

   STEPS TO REPRODUCE
   1. Create an InDesign document with several pages
   2. Define the text frame options with two columns
   3. Link all frames and fill with placeholder text
   4. Create a new paragraph style with the option "span columns" (e.g. title)
   5. Define several parts of the layout with the new paragraph style
   6. Edit some text near the paragraph style
   --> the performance while typing is very very bad!!!

   ---

   EXPECTED RESULT
   InDesign and InCopy should still be usable when a layout file was built using either "span column" or "split column" (e.g. using a paragraph style > "Span Columns").

   ---

   ACTUAL RESULT
   Very bad performance - working is NOT possible anymore

   VERSIONS
   Windows 7, CC 2015.4 and CC 2017.0
   Windows 10, CC 2015.4 and CC 2017.0
   macOS 10.12, CC 2015.4
   even CS6 versions are affected...

   ---

   STEPS TO REPRODUCE
   1. Create an InDesign document with several pages
   2. Define the text frame options with two columns
   3. Link all frames and fill with placeholder text
   4. Create a new paragraph style with the option "span columns" (e.g. title)
   5. Define several parts of the layout with the new paragraph style
   6. Edit some text near the paragraph style
   --> the performance while typing is very very bad!!!

   ---

   EXPECTED RESULT
   InDesign and InCopy… more

   • 

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   Partial Fix  ·  Abhinav Kaushik responded

   Hello All,
   Thank you for reporting the issue to us.
   We have been able to improve the performance with span columns but it is till work in progress.

   Please upgrade your InDesign application to the latest version to try out the incremental fix.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 15.0
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   -InDesign Team

4. InDesign CC 2018 workspace loading incorrectly

   Since InDesign 2015 I have had the workspace customised for daily use however every time I restart InDesign my workspace shows it’s still selected however the panels collapse and some disappear entirely. I need to select reset workspace every single time without changing anything else and it goes back to my setup.

   Is there a way to make this remember, as I thought saving workspaces is what this is supposed to be doing? And considering that I can reset my workspace and it does come back then something else is happening.

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   28 votes

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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know your feedback in the comment section.

   Thanks,
   Abhinav Kaushik
   InDesign Team

5. Indesign incredibly slow or crashes with more than one document open

   InDesign (15.0.2) becomes almost unusable with more than (1) document open. Trying to copy text or images from one document to the next or just work in one of the documents while the other is open results in minutes-long wait times (or complete crash) to even select a text box, type a character, etc.

   Steps to reproduce:
   Open INDD doc (either on network or desktop)
   Open second INDD doc
   Attempt to edit text in either doc or copy over text from one document to the next

   Set-up info:
   InDesign 15.0.2
   Windows 10 Enterprise // 10.0.17763

   Trouble-shooting included:
   - Turned off all plug-ins
   - Turned off all preferences related to instant rendering of image, type, previews
   - Turned off pre-flight
   -Turned off type previews, variable characters, etc
   -Display is set to typical (although, it happens in FAST as well)

   Happening across regional team of 20+ users all working on the same Windows version and similar computers (Lenovo)

   InDesign (15.0.2) becomes almost unusable with more than (1) document open. Trying to copy text or images from one document to the next or just work in one of the documents while the other is open results in minutes-long wait times (or complete crash) to even select a text box, type a character, etc.

   Steps to reproduce:
   Open INDD doc (either on network or desktop)
   Open second INDD doc
   Attempt to edit text in either doc or copy over text from one document to the next

   Set-up info:
   InDesign 15.0.2
   Windows 10 Enterprise // 10.0.17763

   Trouble-shooting included:
   - Turned off… more

   26 votes

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   FIXED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   As confirmed by a customer over the thread that the issue is fixed in InDesign 2020(v15.1.2.226).

   We recommend you upgrade to either InDesign 2020(v15.1.2.226) or to the latest InDesign 2021(v16.0.0.77) for the fix.

   If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   —
   Adobe InDesign Team

6. InDesign 15.1.1 - Fonts not activating - stuck on spinning circle background tasks

   I have a problem on InDesign 15.1.1 - My Creative Cloud fonts are not activating... How can I sort this out? It's stuck on the spinning blue circle of doom - the background task has been saying queued for hours now.

   I need my fonts not sure what to do?? Help.

   24 votes

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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Try closing the document that shows the Background Tasks as queued. If the Auto-Activate Adobe Fonts option has been selected and you are connected to the internet, fonts in your document should get auto-activated.
   Please try once again and let us know.

   —
   Adobe InDesign team

7. Indesign performance issue : CC 2019 uses all the system memory on Mojave

   So basically i cant't use InDesign since updating to the new version. Even if it's idle without anything open, it starts to use up all the system memory in macOs Mojave.

   This is what happens:
   1. Open InDesign
   2. Doesn't matter if im working or it's just open
   3. After about 5 minutes, there's a system alert of Mojave saying, InDesign is using 550 GB of system memory and there's nothing left to work with.

   System:
   iMac Pro (macOS Mojave 10.14)
   3 GHz Intel Xeon W (10 cores)
   64 GB RAM
   Radeon Pro Vega 64

   It's a new iMac with a new system and it worked before with InDesign CC 2018 without having even seen this system alert. Since i need this software for my work, i installed 2018 to keep using it. But i can't figure out what's wrong with it.

   So basically i cant't use InDesign since updating to the new version. Even if it's idle without anything open, it starts to use up all the system memory in macOs Mojave.

   This is what happens:
   1. Open InDesign
   2. Doesn't matter if im working or it's just open
   3. After about 5 minutes, there's a system alert of Mojave saying, InDesign is using 550 GB of system memory and there's nothing left to work with.

   System:
   iMac Pro (macOS Mojave 10.14)
   3 GHz Intel Xeon W (10 cores)
   64 GB RAM
   Radeon Pro Vega 64

   It's a new iMac with… more

   24 votes

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   Closed: Not Reproducible  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Closing this issue.

   —
   Adobe InDesign team

8. unable to change font, size, style in Script UI, alignment problem with Image on button

   Unable to perform basic features such as changing of text Font, Styles, Sizes in CC's scriptUI.
   Alslo image in button way OFF alignment.

   This result in uglier customized UIs than it's older versions.
   As the world population is getting older, the ability to have bigger font size and style is really needed.

   24 votes

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   Under Review  ·  amaarora responded

   Thanks for reporting the issue.
   We are reviewing it

   -InDesign Team

9. InDesign window in fullscreen after escaping presentation mode

   InDesign version 17.1
   When entering presentation mode (shift+w), and then escape, InDesign windows becomes fullscreen.
   It would be great to get back to same size and position.

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   23 votes

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   Closed: Fixed  ·  14 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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10. stuck on type tool

    I'm stuck on the Type tool. It won't let me select or change my tools at all. I've had to shut down and restart three times now. Whenever I get into the type tool, it stays and I can't get out or click anywhere else. Keyboard shortcuts do not work

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    21 votes

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    CLOSED  ·  amaarora responded

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to switching between tools, or other lags

    Over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.

    If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.

    We seek your support in our continuous effort to improve InDesign.

    -InDesign Team

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to switching between tools, or other lags

    Over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.

    If you are… more

11. InDesign, InCopy: linked copy and image files randomly broken

    We are a group of 16 graphic designers working on Macs. Our OS are varied between Sierra, High Sierra and Mojave. We work in InDesign 14.03 and 15.02 (with linked InCopy assets), Bridge 9.1 and 10.03, Photoshop 20.0.8 and 21.1, and Illustrator 23.1.1 and 24.1. We work on Box Drive and store our layout files and absolute-linked image assets there. It is critical that we are able to work on each others’ files in a high-volume, high-production environment. We don’t believe this is an issue related to our connection speeds.

    Looking for a resolution to these issues:

    InDesign: Not all image and InCopy files are automatically updating / relinking to original assets on Box. This occurs when both original and different users open the InDesign file to edit it.

    Box Drive: Writers cannot always see ICML and Assignments files on Box Drive (in the Finder) after an Art Director has exported them for the writer to work on. This typically occurs shortly after exporting the assets.

    Bridge: time to load image previews can take up to 15 minutes for some designers.

    We are a group of 16 graphic designers working on Macs. Our OS are varied between Sierra, High Sierra and Mojave. We work in InDesign 14.03 and 15.02 (with linked InCopy assets), Bridge 9.1 and 10.03, Photoshop 20.0.8 and 21.1, and Illustrator 23.1.1 and 24.1. We work on Box Drive and store our layout files and absolute-linked image assets there. It is critical that we are able to work on each others’ files in a high-volume, high-production environment. We don’t believe this is an issue related to our connection speeds.

    Looking for a resolution to these issues:

    InDesign: Not all… more

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    Under Review  ·  amaarora responded

    Thanks for reporting. We will review it

    -InDesign Team

12. Display not properly refreshed

    In the latest versions the screen often isn't refreshed properly. Only after rescaling or changing to Preview mode the old data is hidden.

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    20 votes

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    Under Review  ·  Abhinav Kaushik responded

    Thank you for reporting the issue to us.
    We are currently reviewing it.
    InDesign Team

13. InDesign 2023 (18.0) Screen not refreshing

    Half the time or more, page down/up and zoom do not refresh the screen. Attempting to select something just draws the rectangle around nothing. Finally through a variety of erratic body movements, thrashing and random gestures, ID wakes up. This is a huge step backward from v17. Productivity severely hampered.

    19 votes

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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We're looking into this issue.

    
    

    --

    Adobe InDesign team

14. mouse lag in indesign when photoshop window open

    Experiencing terrible mouse lag in indesign, the cursor flickers constantly and it feels like the mouse is swimming through mud. Nearly enough to make the program unusable. Reinstall fixes the problem temporarily but it returns within 30mins.

    I have identified that this only happens when a photoshop window is open behind or next to the indesign window.

    Indesign 13.1
    Photoshop 19.1.2
    Mac os sierra 10.12.6

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    19 votes

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    CLOSED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We confirmed that the 60Hz version MODEL A2119 EMC 3279 works fine. The offending Apple dongle is MODEL A1621 EMC 2877 which is the obsolete model.

    Please upgrade the Apple dongle to overcome the issue.

    ---

    Adobe InDesign team

15. cross-references bug introduced with 2018.1 update

    The 2018.1 "search" added to cross-references is great and will be very helpful. Unfortunately it appears that a bug was introduced in the process of adding this feature.

    When you double-click on a cross-reference in the Cross-References panel, it opens the Edit Cross References window. This used to open the window to the cross-reference you selected so you could edit it. Now, it opens the window at [All Paragraphs] with the first paragraph in this list selected.

    This is a MESS for my workflow, as I now have to search through the cross-references to find and select the one I want to edit. Fortunately, it is easier to do this now that the search box is there – but it’s an extra step that requires typing the cross-reference into the search box to find it.

    Hopefully you guys will be able to fix this soon so double-clicking on a cross-reference in the panel works the way it did before. Thanks!

    The 2018.1 "search" added to cross-references is great and will be very helpful. Unfortunately it appears that a bug was introduced in the process of adding this feature.

    When you double-click on a cross-reference in the Cross-References panel, it opens the Edit Cross References window. This used to open the window to the cross-reference you selected so you could edit it. Now, it opens the window at [All Paragraphs] with the first paragraph in this list selected.

    This is a MESS for my workflow, as I now have to search through the cross-references to find and select the one I… more

    18 votes

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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue was fixed in ID CC2019 version.

    Please update to the latest version of InDesign available via Creative Cloud application.

    Adobe InDesign team

16. Reveal in Finder on NAS Server not working

    When using InDesign 14.0.3, on mac OS X Catalina (10.15.1), ctrl clicking the .indd file's title bar to reveal in finder doesn't work (switches to finder but doesn't reveal) if the .indd file is stored on NAS RAID server. Server connection is afp://
    Revel in Finder command works fine if the .indd file is stored locally.

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    17 votes

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    Under Review  ·  amaarora responded

    Thanks for reporting. We will review it

    -InDesign Team

17. InDesign performance issue: New document window gives blank screen

    Latest version of InDesign supplied by Creative Cloud installer on 64-bit Windows 10 PC.

    Steps to reproduce:
    1. File - New Document.
    2. Bingo...

    Expected result:
    A useful window with options to create a new document.

    Actual result:
    A useless blank screen (see attached screenshot).

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    17 votes

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    24 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

18. M1 Mac Graphic Problems Continue

    As others have mentioned InDesign graphic performance on M1 Macs is unacceptable. This was marked as "fixed" but it continues with macOS Ventura 13.0.1 and InDesign 18. For example, the screen does not always redraw when scrolling or jumping to a different page until you move your pointer. Switching to a different program and then back to InDesign also fixes the problem for a while. It doesn't matter whether GPU Performance is on or off. This is the most fundamental functionality. Please figure it out and fix it once and for all.

    16 votes

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    16 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    ID18.1 that was released yesterday should have the fix for this issue.

    Please update to this version from CCD app & confirm if the issue is still happening.

    
    

    --

    Adobe InDesign team

19. Very Slow Performance

    Very Slow Performance

    Yes, InDesign is extremely slow today 2020-06-19, almost unusable, even many months after being discovered.
    The most worrying is that it seems that this bug was discovered in September 2019.

    As David wrote 2019-09-04: “Almost every action from selecting objects, resizing objects, or moving objects comes with a really slow reaction time”.

    Behaviour:

    InDesign freezes, and my cursor starts spinning around (CPU jumps to 95-98%) for almost 30-45 seconds before I can continue with next command.
    The behaviour is random, but when it starts working slow, then it continues. It usually happens when I open two InDesign documents at the same time (small documents).

    I run InDesign 15.1 x64 from Creative Cloud, and Windows 10 Enterprise with 16GB RAM.

    I hope Adobe fixes this very soon, as I cannot perform my daily work and my employer starts asking what is wrong with my deliveries.

    Manuel

    Very Slow Performance

    Yes, InDesign is extremely slow today 2020-06-19, almost unusable, even many months after being discovered.
    The most worrying is that it seems that this bug was discovered in September 2019.

    As David wrote 2019-09-04: “Almost every action from selecting objects, resizing objects, or moving objects comes with a really slow reaction time”.

    Behaviour:

    InDesign freezes, and my cursor starts spinning around (CPU jumps to 95-98%) for almost 30-45 seconds before I can continue with next command.
    The behaviour is random, but when it starts working slow, then it continues. It usually happens when I open two InDesign… more

    16 votes

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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20. shift doesn't work at all

    I updated the version yesterday.... shift doesn't work any more!

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    6 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    -
    Sanyam Talwar
    InDesign Team