Shortcuts and keyboard keys stop working.
CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow keys when trying to edge a graphic or text box over. Generally, I am able to type in the file name if I am trying to save my work before I close the program, but there have been times that my keyboard is disabled there as well and I have to save over what I have open, rely on the auto-backup file, or duplicate the file in Explorer and rename it so I don't lose the original file. This has not been an issue in any other programs except InDesign and has only been in the past few weeks. The crashing since the last update has subsided, but this issue has not. I would love to know how to fix this.
The issue has been fixed in the latest release of InDesign – InDesign 2021.
Please update to this new version of InDesign to get the fix.
Adobe InDesign team
100% not fixed, I can't use Space to quick grab and drag the document and Shift won't contain proportions when resizing objects. I've performed a clean install of CC but it made no difference. It started as an intermittent fault that was cured by restarting but it's got worse to the point they won't work at all even after a restart.
InDesign 16.2.1, Macbook Air M1.
shortcuts still not working on windows 10 in indesign 2021 (16.2.1)
Sean Meyers commented
I feel this has never been fixed. I always have the most up to date version installed, and nearly every time i open a document, when i try to Zoom in using Control +, or Print using Control + P, pretty much anything that involves keyboard commands, absolutely nothing happens.
The only workaround is to manually select the Type tool with the mouse. Click on a text box to make an active cursor, and then click back on the black arrow tool!
Once this step is done, then keyboard commands work as normal. This has been happening for years.
Ruben Janssen commented
As of 22/05/2012: Still not fixed! I use almost all CC apps and I can confirm it's a CC-wide problem.
Feeling clumsy like some old person who's got a disability with his hand.
PLEASE put this at the top of your backlog. It makes me want to throw my computer out of the window. And I can imagine a whole lot of other persons as well.
Robert Spinks commented
16.2.1 on mac OSX 10.15.7 Catalina NOT WORKING as of today! Haven't changed anything!
NOT FIXED!!!! IN Mac OS X CATALINA /
keyboard commands/ shortcuts again not working in indesign 2021 16.1
THIS HAS NOT BEEN FIXED AS OF 3/31/2021
Quick keys have just stopped working?????
No magnification of spacebar moving around the page, it's like I've just had to learn the programme again, work is taking 3 times longer than it should!
I've come to use and love indesign all the time, but on getting a new computer and installing it I have found none of the keyboard shortcuts work and also using things such as back space or enter when typing text does not work either. How can I resolve this??
thanks for any help you can offer!
Is there an answer to this please - just upgraded to OS BIG SUR and now shortcut keys not working in InDesign...?!
Nick Vendura commented
Nope. Still not working. Actually, it seems to be worse. I used to lose my shortcuts everytime I crashed (which is several times a day), but now I lose them while I'm working in a session, any time I export a document.
The problem is not fixed in 2021... it's worse.
indesign 2021 crapped everything
Brandt Ashley commented
Is not fixed. None of my buttons work any more. ie space bar for hand tool page drag. Space, command for zooming. Getting rather frustrated.
I still have it ver 16.0 x64
It is still happening and I updated to 2021.
Still no luck with being able to use the default shortcut CMD N to create a new document upon initially opening InDesign...frustrating. Once I use the menu drop down an initial time, then its fine, but so irritating.
Vladimír Ludvík commented
Even just opening the keyboard shortcuts menu and clicking OK resolves this issue.
Very annoying to have to do it often.
Jonas L. commented
***WORKAROUND*** (no software restart or computer reboot required):
This solves the issue of default shortcuts, such as CMD+N for New Document, not working.
1) Go to Edit > Keyboard Shortcuts
2) In the Keyboard Shortcuts menu, select a different "Set" than the one you want to use. I have a custom Set called "all_mine", so I simply select the [Default] Set instead.
3) Change the Set back to the one you want to use, in my case "all_mine" (no need to save or do anything else), and press the OK button.
This works for me in InDesign and Photoshop 2020 on a Mac. Your mileage may vary.
Best of luck, and please get this fixed, Adobe.
Note that this is also an issue on Macs in Illustrator and Photoshop as well as InDesign.