7047 results found

1. Background Task Animation Error

   Adobe InDesign CC 2018 13.1 (latest version)
   macOS High Sierra 10.13.4 (latest version)
   Expected result: When a Background Task is being run, the animated progress bar to rise and fall (ex. 0,1,2,3,4,5,4,3,2,1,0,1...)
   Actual result: When a Background Task is being run, the animated progress bar rises and falls incorrectly (ex. 0,1,2,3,4,5,4,3,2,0,1,1,2...)

   I notice this a lot since I am exporting multiple PDFs a day. As soon as each is done, I need to copy them to send via emails/upload to other servers/etc.

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   5 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   CLOSED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Background Task Animated Icon has been changed in the recent version of InDesign. It is now shown as a rotating cursor (instead of the stacked cards/hamburger type icon in previous versions).

   —
   InDesign team

2. For some reason Indesign is still painstakingly slow...

   The slightest movements take FOREVER!!!!

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   0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

3. InDesign 13.0.1 can not follow an alias on a server share anymore

   InDesign 13.0.1 on a apple mac running 10.13.3 does not recognize alias (links) on a server share anymore. Photoshop still does.

   Steps: Go to a server share, no matter if an smb or afp share.
   Create a folder A. Place an file inside, e. g. 1.jpeg
   .
   Create an alias from folder A => A alias.
   In InDesign choose OPEN:
   Go to the server share
   The Folder A is in black typo an available. Highlight A and you see the file.
   The Alias A alias is gray, InDesign does not recognize the link.
   Do the same in Photoshop, you will see the file no matter if you chose the folder or the alias.
   All the years this worked in InDesign too (as expected).

   InDesign 13.0.1 on a apple mac running 10.13.3 does not recognize alias (links) on a server share anymore. Photoshop still does.

   Steps: Go to a server share, no matter if an smb or afp share.
   Create a folder A. Place an file inside, e. g. 1.jpeg
   .
   Create an alias from folder A => A alias.
   In InDesign choose OPEN:
   Go to the server share
   The Folder A is in black typo an available. Highlight A and you see the file.
   The Alias A alias is gray, InDesign does not recognize the link.
   Do the same in Photoshop, you will… more

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   7 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   If you create an alias of a folder (located on a server) and drag it to the desktop, it works. For quick creation of aliases this way, press Option-Command while you drag the original item to the desktop.
   Note : Accessing items of an folder’s alias located on a server has not worked in previous releases of InDesign too.

4. Hyperlink

   Hyperlinks are not working when exporting to PDF from InDesign.Please fix this bug.

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   3 comments  ·  Others  ·  Delete…  ·  Admin →
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5. Problems saving Indesign CC 2018 files directly onto a server

   I have an issue saving Indesign CC 2018 files onto our server.

   I have attached two examples of the error messages we get.

   The only way we can work is to save the Indesign file, on to the Desktop and then moving over manually.

   We have installed the latest version of Indesign CC 2018 and MacOS High Sierra (Version 10.13.2).

   Any help or advice would be greatly appreciated.

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   5 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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6. Printing Error: Problem initializing the current printer - Check the system print setting?

   Printing Error: Problem initializing the current printer - Check the system print setting?

   I have not changed anything in my settings for this error to occur? The previous version works and I have cross-referenced all my settings and they match but it will not allow the print booklet export to the Adobe PDF drive which has always worked?

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   31 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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   CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Sometimes, InDesign might crash while accessing the printer setup or while printing documents with some specific printers. The crash is intermittent and specific to Windows only.
   Currently, this issue is observed with the following printers when their drivers are not updated:
   • Konica Minolta
   • Canon ColorPass
   • LANIER

   If the printer you are using is not listed here or if updating the drivers of the listed printers does not resolve the issue, please share the following information at sharewithID@adobe.com to help us investigate the issue further:
   • Printer driver and printer setup details.
   • The configuration of your printer – local, network, or wireless.
   • Is the printer configured as your default printer?
   _
   Adobe InDesign Team

7. endnote

   There appears to be a bug in the endnote linking when exported to PDF from InDesign. I'm running InDesign 13.0.1 x64 (Windows).

   When I export an InDesign document as a PDF, endnote linking (from the reference to the text and v.v.) is incorrect.

   Please see https://forums.adobe.com/message/10048963 for the full discussion. In short:

   Create a document with multiple sections (e.g. 1st section with 9 pages, 2nd section with 125 pages). Endnotes in second section will link nine pages too early (e.g., if you have an endnote on page 122, clicking on the endnote in the PDF will link to page 113.

   Matthew

   There appears to be a bug in the endnote linking when exported to PDF from InDesign. I'm running InDesign 13.0.1 x64 (Windows).

   When I export an InDesign document as a PDF, endnote linking (from the reference to the text and v.v.) is incorrect.

   Please see https://forums.adobe.com/message/10048963 for the full discussion. In short:

   Create a document with multiple sections (e.g. 1st section with 9 pages, 2nd section with 125 pages). Endnotes in second section will link nine pages too early (e.g., if you have an endnote on page 122, clicking on the endnote in the PDF will link to page 113.

   … more

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   4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Fix is available in version 13.1 of InDesign.
   Please update to the latest version available to you via Creative Cloud Desktop application.

   Thanks,
   Adobe InDesign team

8. Text wraps when replacing a swatch

   If I replace a swatch the text wraps at one place. It happens just with one color in the document... I doesn't matter which swatch I use for replacing... I never seen this before. I image how risky that is when you're replacing a swatch in a large project like a catalog and than somewhere in the document text is wraping...

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   1 comment  ·  Others  ·  Delete…  ·  Admin →
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   Under Review  ·  Abhinav Kaushik responded

   Thank you for reporting the issue.
   We are currently reviewing the same.

   Regards,
   Abhinav Kaushik
   InDesign Team

9. CC2018 IDML files not compatible with CS6

   Clients who have CS6 can't open any IDML files I create/export in CC2018. They receive an error message saying the format is unsupported or a plug-in is missing. IDML files created/exported from an earlier version of CC (2017) work fine.

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   24 comments  ·  IDML Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Please confirm in comments if the issue has been resolved for you with the latest release of InDesign?

   Thanks

10. preferences update

    Preferences, templates, custom sizes, actions should be carried forward as standard. Having to reset everything every update is excruciating and a large waste of unnecessary time.

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    2 comments  ·  Others  ·  Delete…  ·  Admin →
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11. Prompted to save with no changes made to document

    InDesign CC

    I open a saved document in InDesign, but have no made any changes or touched the document at all. InDesign puts the asterisk next to my file anyways, prompting me to save upon exit. But no changes have been made. This is very annoying because I don't know if a change has been made or the program is messing up. I then have to update all of my PDF exports just to be safe.

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    3 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

12. File rename

    InDesign 13.0 running Mac OX 10.12.6

    If and INDD file is renamed in the Finder when it's open in InDesign, saving the file will cause an error dialog to appear saying "Changes cannot be save as InDesign can no longer access the '[filepath:newfilename]' file. Place the file in the original location and try again." This error message appears whether trying to do a simple save or even Save As.

    This error appears even though both the window header and the file name in the error message both reflect the changed (not the original) file name.

    Unless file is restored to original file name, there is no way to save changes.

    Being able to rename files from the Finder while the files are still open in InDesign is a feature that InDesign has supported for years.

    InDesign 13.0 running Mac OX 10.12.6

    If and INDD file is renamed in the Finder when it's open in InDesign, saving the file will cause an error dialog to appear saying "Changes cannot be save as InDesign can no longer access the '[filepath:newfilename]' file. Place the file in the original location and try again." This error message appears whether trying to do a simple save or even Save As.

    This error appears even though both the window header and the file name in the error message both reflect the changed (not the original) file name.

    Unless file is restored to… more

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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

13. InDesign crashes while accessing printer setup or printing on Windows

    I've had no issues in writing documents, but printing an existing one crashed InDesign2018. A crash report was automatically generated and sent to you &/ or Apple.

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    11 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2021(v16.0.0.77). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    —
    Adobe InDesign Team

14. Mouse Latency Issues

    Indesign 13.0; macOS High Sierra 10.13; Macbook Pro 15" 2015

    When using the trackpad the cursor lags even when the display mode is changed to fast. This lag is quite visible even in small size documents.

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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15. Identical shapes on different layers end up different sizes when scaled together using the selection tool

    1) This bug occurred on InDesign cc2017 and CS6. 2) Follow these steps to replicate the bug: create a shape, let's say a circle, and then copy this circle and paste it in a separate layer directly over the top of the first. To better see the effects of the bug, make the fill of the top circle red, and the bottom blue. At this point, the bottom blue circle is completely hidden by the red circle above it. Now put a 4pt stroke with an outside alignment on the bottom blue circle. The blue circle is still hidden, and now it appears as if the red circle on top has a stroke. Before making any changes to the shapes, make sure the Dimensions Include Stroke Weight and Adjust Stroke Weight when Scaling are DESELECTED in the Transform panel options. Make sure both the Info palette and the Transform palette are visible so you can read the starting and ending measurements in both palettes. Using the selection tool, select BOTH circles together, and then pull on any corner to enlarge the two shapes together. 3) EXPECTED RESULT: the two shapes should scale together. They start with the equal measurements in both the Info and Transform palettes, and once scaled, the shapes and the measurements should still read as being equal (albeit larger) sizes. 4) THE ACTUAL RESULT: the two shapes are different sizes after scaling. Remember that Dimensions Include Stroke Weight was deselected, so the stroke shouldn’t have any effect on the shape size, and yet, the bottom shape is slightly bigger than the top. Not only is the blue circle now clearly visible and peeking out from beneath the red circle, but the Info and Transform palettes read TWO different sizes. The following are images that illustrate the bug:

    1) This bug occurred on InDesign cc2017 and CS6. 2) Follow these steps to replicate the bug: create a shape, let's say a circle, and then copy this circle and paste it in a separate layer directly over the top of the first. To better see the effects of the bug, make the fill of the top circle red, and the bottom blue. At this point, the bottom blue circle is completely hidden by the red circle above it. Now put a 4pt stroke with an outside alignment on the bottom blue circle. The blue circle is still hidden, and… more

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    4 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Under Review  ·  Abhinav Kaushik responded

    This thread has been marked Under Review.
    One of the major usecases is still yet to be addressed.

16. Ignore All not working in spell check

    When using the spell check, the "Ignore All" feature no longer appears to work. When spell checking a long document this is a pain and it's really easy to miss something that is actually wrong.

    This seems to be a fairly recent thing as it did used to work. Using the latest version of InDesign.

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    11 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue got fixed in InDesign CC 2019 (v 14.0) released in Oct 2018.
    Please update to the latest version of InDesign (v 14.0.1), available via Creative Cloud Desktop app.

    We thank you for your support.

    Adobe InDesign team

17. Workspace disappearing and not being able to get it back

    Sometimes all my right-handed Tools, that I carefully assembled in a workspace i like, disappear, like pages, Colors etc. Although being able to click them in den Window-Menu, nothing appears. The only way to get them back is to change to another workspace and re-create my own workspace piece by piece, which then might last a few weeks before not being able to use them again.

    Any ideas what goes wrong here?
    What should i check?

    Kind regards, Thomas

    8 votes

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    0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    As confirmed by some of the users on email that the issue is no longer reproducible with Id 14.0.1

    Closing the thread as fixed.

    -Abhinav
    InDesign Team

18. Cannot use to gray or white when using Presentation view

    Gray or white background not available when using Presentation view in 2017 CC InDesign. I've tried using multiple combinations of "W" and control, option, command, etc. to no avail.

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    3 comments  ·  Others  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Please update InDesign to the latest version, InDesign CC 2018 (13.0) for the fix of the issue.

19. Scrolling too slow

    Adobe needs to improve scrolling speed. When using the slider, InDesign can't keep up with it.

    8 votes

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    3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminPradeep Verma (Admin, Adobe InDesign) responded

    Which version of InDesign are you currently using and what is the operating system you are on? Does this happen in some specific cases or always for you?

20. Searching for fonts by Japanese name in the context taskbar is not reflected.

    Windows 10/11
    InDesign Ver. 20.0

    This is a trouble when searching for a font by keyboard input of the font name on the context taskbar and selecting from those listed.
    When searching by Kanji, Japanese, etc., the search is not reflected as a search list and returns to the font before the search was entered.
    If the font name is alphanumeric, it is normal, but if the font name is not alphanumeric, it cannot be searched.

    Original text (Japanese):

    コンテキストタスクバーでフォント名をキーボード入力して検索し、リストアップされるものから選ぶ場合のトラブルです。
    漢字や日本語などで検索をかけると、検索一覧として反映できず、検索入力する前のフォントに戻ります。
    英数字名のフォントであれば正常ですが、英数字名以外のフォント名が検索できない、という状態になっています。

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