205 results found

1. InDesign 2020 hangs, had to Force Quit

   Closed a document, leaving InDesign open with no documents open, then tried to quit InDesign. No response. After about a minute, had to Force Quit.

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   1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  amaarora responded

   As confirmed by the customer that upgrading to latest version InDesign CC 15.0.2 the issue is resolved.

   If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   Thanks,
   InDesign Team

2. [Limited Undo] InDesign CC 2019 (v14.0) strg+z / cmd+z doesn't work properly

   With the new Version the option to go back some steps seems to be cut at some point. I have been working on a couple of files now and going steps back with strg+z works for 2-3 steps. Somehow random but definitely not the way it used to work.

   64 votes

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   67 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Edit:
   Hello All,
   We acknowledge those comments where some of us have mentioned that the issue is still not fixed; we are already working on it.
   Please note that, in the earlier release we had fixed few cases which were leading to the issue.
   There are still few scenarios which are yet to be investigated and fixed.
   Unfortunately, this particular thread has become too generic.
   We request you to provide your comments in below provided new thread. Please do mention your observation while submitting the comment. It will help us in our ongoing investigation.

   https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38991835-undo-not-working-properly-in-indd-2020

   ---

   Hello All,

   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 14.0.3

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 14.0.3
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   Edit:
   Hello All,
   We acknowledge those comments where some of us have mentioned that the issue is still not fixed; we are already working on it.
   Please note that, in the earlier release we had fixed few cases which were leading to the issue.
   There are still few scenarios which are yet to be investigated and fixed.
   Unfortunately, this particular thread has become too generic.
   We request you to provide your comments in below provided new thread. Please do mention your observation while submitting the comment. It will help us in our ongoing investigation.

   https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38991835-undo-not-working-properly-in-indd-2020

   ---

   Hello All,

   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 14.0.3

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu… more

3. InDesign CC 2019 (v14.0) is adding spaces between words when outlining type

   InDesign CC 2019 (v14.0) is adding spaces between words when outlining type.

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   70 votes

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   54 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
   If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

   Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
   Do let us know in the comments, if you face any problem with the new update.

   List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

   Regards,
   InDesign Team

4. InDesign 2019 Fails to open properly and freezes.

   I recently updated to InDesign 2019 and had no problem using it last week.
   Today it is not opening properly, taking around 10 minutes to open a file, then freezes the second I try to do anything in a text box.

   It has occurred with every file I've tried, multiple times.
   I have also tried ending all InDesign processes and restarting my computer.

   Not sure if anyone else has come across this issue?

   InDesign CC 2019: v 14.0
   Windows 10: v 1803

   43 votes

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   49 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
   If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

   Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
   Do let us know in the comments, if you face any problem with the new update.

   List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

   Regards,
   InDesign Team

5. Typekit (or Adobe Fonts) or Fonts menu collapses while browsing through the list of fonts.

   I am absolutely loving the new InDesign features. But, whilst testing the new Typekit/Adobe Fonts browsing window in InDesign I came across this bug / crash. Instead of allowing me to freely roam the vast selection of fantastic fonts, the window just decides to close and defaults to one of the already synced fonts.

   InDesign version: 14.0, included a screencap.

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   58 votes

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   32 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Edit: We reached to the users who have commented the issue still persists to identify the gap. It was discovered that their issue is different from what is being discussed on this thread. The issue pertaining to this thread is fixed. Hence, we are closing the thread.

   The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
   If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
   Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

   If you face any problems with the new update, do let us know in the comments.
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

6. InDesign CC 2019, GPU enablement on Mac

   InDesign CC 2019 14.0
   macOS Mojave 10.14
   Mac Pro 5.1 (mid 2012)
   SAPPHIRE Radeon PULSE RX 580 8GB GDDR5

   Photoshop CC GPU Performance - ok
   Illustrator CC GPU Performance - ok
   InDesign CC... GPU incompatible???
   In addition, there are icon discolorations (only InDesign). Sometimes this effect occurs, sometimes not. The color of discoloration can be different.

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   44 votes

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   38 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Based on our investigation we have categorized the issue that are being reported on this thread into three types:

   1. Users having compatible GPU and monitor configuration but still not able to use GPU rendering.

   2. Users having Incompatible GPU and monitor configuration. Please refer following link that have all the details system requirement for GPU rendering.
   https://helpx.adobe.com/in/indesign/using/gpu_performance.html

   3. MacPro, Mac mini OR “working on MacBooks with screen down” and using Hidpi monitors with display scale factor one.
   This has been identified as bug and we have fixed it in the latest version of InDesign, Id 14.0.3
   Please update your InDesign to the latest version to try out the fix

   Note:
   Since , this thread is mainly being tracked only for enable-ment of GPU functionality
   Please report drawing related issue via other reported threads or new threads.

7. InDesign makes incorrect QR code words and we can't decode QR codes correctly.

   Steps to Reproduce:
   1. Object->Make QR Code...
   2. Input strings "問題は日本語を正常に扱えるかどうか。".
   3. Result QR Code is incorrect.

   Actual Result:
   Sometimes, we got the wrong code in Japanese locale.

   Any Workarounds:
   Here is Japanese character strings "問題は日本語を正常に扱えるかどうか。".
   This was coded into the InDesign try and get "image1.png".
   Then, we try to decode it at ZXING decoder. Here is a decoded result (image2.png)

   42 1e 59 58 fe 9a 18 ce 38 1a fe 69 7a 5e 69 ca
   ce 8a a9 ee 38 29 2e 6a da 3e 5b 8b 8e 38 1a be
   68 9b 1 8 0a ce 09 78 c2 17 9c 14 11 81 a7 38 24
   63 02 5e 70 10 06 08 00 ec 11 ec 11 ec 11 ec 11

   The top has been encoded in the beginning have you because of 8-bit byte mode from the head with a "0x4". Then, the character codes are used here is UTF-8. Until "... 正常に扱" it has been encoded successfully. But it can not be decoded completely normal the next "え"(12th character) or later.
   In fact, this string is a mode change in a 35 byte. And, now, the used is "0x8" So KANJI Mode. Subsequent bytes will be the number of characters. "0xa" So 10 characters. And compressed into one character 13bit in this mode. Actual rest of the string is "えるかどうか。" 7 is the letter does not match the number of fundamental places because. The code itself will be inferred from the simple result of decoding.A byte sequence that has been obtained is decoded as SJIS but UTF-8 has over encoded as it is. The character code must perform the encoding by converting to SJIS from KANJI Mode. 7 is why this in a letter 21 bytes because it is each of the three-byte count of and 10 characters to compress the two-byte set to 13bit come out.
   A decoder is handled by SJIS because of KANJI Mode. So characters are garbled.

   KANJI Mode makes incorrect code words in InDesign and why mode change in a 35 byte?
   In case of "問題は日本語を正常に扱えるかどうか。" all characters are non-Ascii code range and all characters in SJIS code range. It must be encoded KANJI Mode if using KANJI Mod.
   However, I think it is better to encode 8bit byte mode with UTF-8 all characters.

   Please reference below:

   81 28 31 32 a0 29 ae 3a 7f da 3a 82 e0 bb 35 96
   85 24 b6 a1 26 0b 48 4a 42 8e 12 40 94 80 08 00
   ec 11

   It is correct code words in KANJI Mode with "問題は日本語を正常に扱えるかどうか。"(image3.png/Made by QR Code Maker Pro in Adobe AddOns)
   And below codes encoded in 8bit byte mode with UTF-8

   43 6e 59 58 fe 9a 18 ce 38 1a fe 69 7a 5e 69 ca
   ce 8a a9 ee 38 29 2e 6a da 3e 5b 8b 8e 38 1a be
   68 9b 1e 38 18 8e 38 28 be 38 18 be 38 1a 9e 38
   18 6e 38 18 be 38 08 20 ec 11 ec 11 ec 11 ec 11
   ec 11 ec 11 ec 11 ec 11 ec 11 ec 11 ec 11 ec 11

   I recommend discarding KANJI MODE. I think all characters to be encoded 8bit byte mode with UTF-8 characters is the better way.

   To Adobe, Please check ID-4170816.

   Steps to Reproduce:
   1. Object->Make QR Code...
   2. Input strings "問題は日本語を正常に扱えるかどうか。".
   3. Result QR Code is incorrect.

   Actual Result:
   Sometimes, we got the wrong code in Japanese locale.

   Any Workarounds:
   Here is Japanese character strings "問題は日本語を正常に扱えるかどうか。".
   This was coded into the InDesign try and get "image1.png".
   Then, we try to decode it at ZXING decoder. Here is a decoded result (image2.png)

   42 1e 59 58 fe 9a 18 ce 38 1a fe 69 7a 5e 69 ca
   ce 8a a9 ee 38 29 2e 6a da 3e 5b 8b 8e 38 1a be
   68 9b 1 8 0a ce 09… more

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   3 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 14.0.3

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 14.0.3
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

8. Publish Online Dashboard Fails to Show Analytics

   The analytics information will not load for individual documents or in the overview tab for documents published online from InDesign. I have found this to be a problem on macOS Mojave and Windows 10 using multiple web browsers including Safari, Chrome, Firefox, and Edge.

   When attempting to use view analytics or delete the online document, nothing occurs on the Document Trends page.

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   21 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Documents published from InDesign 19.0 onwards will no longer support integrated analytics from the dashboard. You can integrate Google Analytics to track insights into your documents.

   Analytics for documents published from the previous versions of InDesign will continue to be collected until November 30, 2024, after which no new analytics will be collected.

   Refer to https://helpx.adobe.com/in/indesign/using/publish-online-dashboard.html for more details

   —

   Adobe InDesign team

9. InDesign 14.0. freezes after opening

   After opening InDesign 14.0 I can open project. But as soon a leave first running screen with InDesign, work on 2nd Screen or even just opening explorer or browse in the internet, InDesign 14.0 is freezing. I cannot even close it. I have to restart the system. In fact I cannot work with it. I have to run 13.1 (2018) to work with ID.
   I am working with Desktop PC and Win10

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   25 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
   If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

   Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
   Do let us know in the comments, if you face any problem with the new update.

   List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

   Regards,
   InDesign Team

10. PDF Export

    InDesign CC2019 / PDF Export Print (Druck)
    It is no longer possible to export correctly to PDF x3 or x4; and it is no longer possible to change the export settings of colour profiles (for example to FOGRA 39 or ISO Coated etc…)

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    26 votes

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    26 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    An update (14.0.1) is now available for InDesign CC 2019. The update contains the fix for this issue.

    Please install this update via the Creative Cloud application.

    Adobe InDesign team

11. InDesign in Windows ALWAYS forgets app size and position!

    This has been a persistent pain for many YEARS. Everyone knows that an app should open to the last position and size. That's what the double-box icon is for in the upper right corner of the window border. Every single application in WIndows honors this "requirement" for Windows conformance.

    InDesign forces Windows users to reposition and resize the program every single time it is opened. This becomes a tremendous nuisance, and in any other program would be considered incomplete and unprofessional. PLEASE, for all the users who don't know how to report this bug, and for those of us who have manually resized and repositioned the "always full screen" startup settings, IMPLEMENT THIS!

    It's not hard, and all the other Adobe apps do it correctly. It makes the InDesign product manager look foolish.

    This has been a persistent pain for many YEARS. Everyone knows that an app should open to the last position and size. That's what the double-box icon is for in the upper right corner of the window border. Every single application in WIndows honors this "requirement" for Windows conformance.

    InDesign forces Windows users to reposition and resize the program every single time it is opened. This becomes a tremendous nuisance, and in any other program would be considered incomplete and unprofessional. PLEASE, for all the users who don't know how to report this bug, and for those of us who… more

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    20 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

12. content aware fit and linked images problem

    Content aware fit is a great idea and is potentially a real timesaver when importing images but I've had to disable it as when updating existing linked images that have been adjusted, rather than keep their size/scale as before they all auto-fit and this is a nightmare when you have carefully placed images such as logos in a long document.

    Could do with an option to auto fit on image import only, or an option to override when updating image links. Unless I've missed something?

    30 votes

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    16 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update (14.0.2) of InDesign 2019.

    If you are unable to see the update notification, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.

    The list of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Thanks,
    InDesign Team

13. SVG Font Designation Not Shown in Find Font

    If a font is an SVG font, InDesign shows the square box "SVG" designation in the font dropdown. However, if you view the font info under Find Font (Type>Find Font), the font type does not show as SVG. There is no way to determine if an SVG font was used in the file other than to view in the font dropdown. That is a problem as SVG fonts are not supported in PDF yet and will not be caught by preflight. Can the SVG designation be added to the Find Font info screen?

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    11 votes

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    2 comments  ·  Others  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

14. 2019 workspace not sticking

    upon opening a new document in Indesign 2019, workspace needs to be reset every time to return to preferred working environment.

    27 votes

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    10 comments  ·  Others  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

15. Data Merge not populating fields CC2019

    I use Data Merge for variable data production every day. I am using IDCC2019 v14.0.1. iMac 27 inch late 2013. OS High Sierra 10.13.6. Processor 3.2 GHz Intel Core i5. 16 GB memory.

    This problem started with IDCC2019. I link to .csv for data merge. When exporting to PDF, I choose a record range – for example 1-1000. In the PDF result, the first page is not the first record. It is a random record in the middle – for example, 319. It merges records 319-1000. Then the remaining pages of the 1000 page output are not populated – in the PDF, it will have only the placeholders, such as <<Name>> <<Address>>. This happens sporadically but frequently. I cannot say a similar problem never occurred with an earlier version of ID, but I do not remember ever having this precise problem before CC2019. To clarify – it successfully merges many of the records, but starts with a random record in the middle, not the first. Then the unpopulated records are at the end of the PDF output, and I am missing the records that should have been at the beginning. It is very strange. I cannot provide steps to reproduce the problem because it is a random ocurrence. For starters I would just like to know if anyone else has experienced this same problem. Thank you in advance.

    I use Data Merge for variable data production every day. I am using IDCC2019 v14.0.1. iMac 27 inch late 2013. OS High Sierra 10.13.6. Processor 3.2 GHz Intel Core i5. 16 GB memory.

    This problem started with IDCC2019. I link to .csv for data merge. When exporting to PDF, I choose a record range – for example 1-1000. In the PDF result, the first page is not the first record. It is a random record in the middle – for example, 319. It merges records 319-1000. Then the remaining pages of the 1000 page output are not populated – in the… more

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    8 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

16. InDesign crashes on launch in "PlugPlugOwl.dll"

    InDesign 2019 doesn't open after the first loading box on startup. I downloaded 2018, 2017 and 2015. 2015 is the only one that works at the moment but the others have the same issue.
    My computers processor is Intel Pentium 1.5 GHz
    I've attached the crash report.

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    5 votes

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    9 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Edit: This thread addresses the specific case of crash on launch due to issues with PlugPlugOwl.dll.
    If you are facing crash on launch please reach out to us on sharewithid@adobe.com
    Closing this thread.

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

17. BUG Keypress doesn´t respond

    With updating to 13.1 March 2018 Update: When you type to a text frame you have to do it twice before the character appears in the frame. I have this problem on two Windows 10 machines...

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    101 votes

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    96 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

18. Indesign CC 2019 14.0.1 xmp-information for images cannot be copied

    1: Indesign 14.0.1
    2: open any link details for any placed image/XMP-information
    3: I want to copy text from this window to clipboard (like credit-information). This was possible in Indesign 2015.
    4: it is not possible to copy text.

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    15 votes

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    9 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

19. serial number changed on cc2019

    User is not required to fill-in a serial number on CC apps, but nevertheless the numbers still exist and are used by 3rd party script creators to identify the user and license the script.
    this SN was kept the same on all CC versions but now it was changed. this means I need to repurchase my scripts licenses.
    the 3rd party programmer can't use just username becuase there may be more than one indesign license under one username.
    
    suggested solution: just keep the SN as it was on CC2018 and don'r make us pay for nothing

    22 votes

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    8 comments  ·  Others  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

20. Incopy 2019 cannot open icap file created by ID 2019

    .icap files created with ID 2019 cannot be opened with IC 2019 with error message „An error occured while opening the file.“ Tested on Mac OS X 10.12.6.

    12 votes

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    9 comments  ·  Others  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html