6894 results found

1. library

   the drag-and-drop function no longer works in the library in the new Adobe Indesign cc 2019 14.0

   3 votes

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2. File Info (description) on placed photographs in indesign CC 14 is unable to be copied to clipboard when selected.

   File Info (description) on placed photographs in indesign CC 14 is unable to be copied to clipboard when selected. This means we are unable to caption images using metadata in our newsroom workflow. Is anyone else having this issue.

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3. stalls intermittently, seconds to minutes of spinning beach ball or Application not responding

   Stalls to a spinning beach ball intermittently during use. Add images in frames, move images or add text, what-ever, it suddenly just stalls and can take seconds to minutes before clearing. CS6, the CC2017 worked fine. Now CC2018 seems to have regressed in performance. I have to FORCE QUIT at times. MacOS Sierra 10.12.6

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   6 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

4. PDF Export Formatting Issue

   I found that no matter what export options I use or how I format my file, it exports incorrectly. My content is in 2 columns on InDesign but when exported it seems pretty random how the PDF is structured (see the image).

   This poses a problem for parsing software to be able to read the document in the correct order. It's common practice within most companies to use this for resumes. I'm sure it's also used elsewhere as well.

   I've contacted support and they tried to resolve the issue by using my computer remotely. They found that this feature is not available.

   I found that no matter what export options I use or how I format my file, it exports incorrectly. My content is in 2 columns on InDesign but when exported it seems pretty random how the PDF is structured (see the image).

   This poses a problem for parsing software to be able to read the document in the correct order. It's common practice within most companies to use this for resumes. I'm sure it's also used elsewhere as well.

   I've contacted support and they tried to resolve the issue by using my computer remotely. They found that this feature is… more

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   0 comments  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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5. 異なるサイズ設定の文字が混在した縦組みテキストフレームを拡大・縮小した際、初めの設定部分だけ縦横が逆転する

   Win7.cc2015.5にて

   文字を流し込んだテキストフレームのサイズを拡大・縮小ツールで非等倍に変更すると、最初のサイズ設定部分のみ縦横の拡大が逆転してしまいます。

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   0 comments  ·  Text/Story/Table  ·  Edit…  ·  Delete…  ·  Admin →
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6. gridify when placing images

   In Version CC2019 (14.0) the gridify function misbehaves when placing images.
   With the gutter-dimension changed for 1 spread the gridify function keeps the same spacing as with the other pages. For drawn shapes using the gridify-function everything acts normal. MacOS 10.13.6 (High Sierra)

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   2 votes

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   2 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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7. text wrap issues

   Having text wrap issues. I tell the box to ignore text wrap but it seems to still be affected by text wrapping from other objects. OS10.14.1. InDesign14.0

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   3 votes

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8. Placed ICML files do not appear in the Assignments panel

   Placed InCopy ICML files should appear in the Assignments panel. They do not. This is under InDesign CC2018.1.

   The only step needed to reproduce this is to create an InCopy file. Save it and then place in InDesign.

   11 votes

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   11 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know your feedback in the comment section.

   Thanks,
   Abhinav Kaushik
   InDesign Team

9. Spell Check changing to Catalan (Spanish) half-way through

   Spell check is changing from English to Catalan on a particular page of my document every time I check it. I have tried changing it back and will select English and then it will still say Catalan and try to change all of my words to Spanish.

   3 votes

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10. cc 2019 Book (.indb) Export to uncompressed PDF creating low-res PDFs

    Twice this week, I've had a problem using Books (.indb) with cc 2019. When exporting with no compression, 300 dpi images are compressing down to 33 dpi.

    The only solution I've found is going back to cc 2018.

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11. Indesign CC 2018 (oct): display of frame borders offset by 1 pixel

    Indesign CC 14.0.1 x64, german

    put a pageitems' left border exactly on X=0, aligning the item to the left side of a right page on facing pages... see screenshot...

    Frame border is displayed offset by 1 pixel.

    This does not apply to right aligned items on left pages. Here the frame border is displayed fine.

    It's minor ... but ugly.

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    2 votes

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12. bug

    Socorro!
    Isso começou a acontecer recentemente.
    Podem corrigir?

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    1 vote

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    1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • What were you doing when the issue was observed in InDesign?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

13. InDesign crashes

    InDesign 14.0.1 MacOS Mojave

    Program crashes every time I open it, with any file. It tried to recover the last file it opened but nothing works.

    Tried: erasing prefs, cache, dumped the Recovery files, Uninstall, Reinstall. Still having the same issue. This is happening on two of my Computers at work.
    Tried the same solutions on both computers and still having the same crash issues.

    PS: Program was working OK yesterday, 1-8-2019.

    1 vote

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We’re very sorry for the interruption. It should be working again.

    Adobe InDesign team

14. InDesign performance issue: Hangs when exporting to PDF

    1. Latest Indesign CC, Windows 10
    2. ID would sometimes not finish the export to PDF task and hangs for minutes. It must then be killed in the task manager. During this it constantly consumes a big lot of RAM and CPU power. See attachment.

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    17 votes

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    32 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    FIXED  ·  amaarora responded

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the updation process.

    —
    Adobe InDesign Team

15. InDesign performance issue: New document window gives blank screen

    Latest version of InDesign supplied by Creative Cloud installer on 64-bit Windows 10 PC.

    Steps to reproduce:
    1. File - New Document.
    2. Bingo...

    Expected result:
    A useful window with options to create a new document.

    Actual result:
    A useless blank screen (see attached screenshot).

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    18 votes

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    24 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

16. keyboard shortcut CTRL-ALT-SHIFT-Enter reverted on restart. Num . and Num enter not working.

    Indesign 14.0.1. x64, german, german keyboard layout

    I try to delete the shortcuts for
    - Windows > Interactive: EPUB-Interactive-Preview
    - Panels > EPUB-Interactive-Preview: Documentpreview
    - Panels > EPUB-Interactive-Preview: Spread preview

    and i try to reassigne these shortcuts "CTRL-SHIFT-ALT-Enter" and "ALT-SHIFT-ENTER" etc. to other functions. I save my custom keyboard shortcuts and it works for this session. But everytime i restart Indesign they are revcerted to the EPUB-functions.

    ALSO the numpad keys "," and "enter" are no longer differentiated from the normal "," and "enter" keys and are thus not working. Back in Indesign CS6 the numpad keys were labeled "Num ," and "Num enter".

    All other custom keyboard shortcuts of mine seem to be working at least.

    Please investigate.

    Indesign 14.0.1. x64, german, german keyboard layout

    I try to delete the shortcuts for
    - Windows > Interactive: EPUB-Interactive-Preview
    - Panels > EPUB-Interactive-Preview: Documentpreview
    - Panels > EPUB-Interactive-Preview: Spread preview

    and i try to reassigne these shortcuts "CTRL-SHIFT-ALT-Enter" and "ALT-SHIFT-ENTER" etc. to other functions. I save my custom keyboard shortcuts and it works for this session. But everytime i restart Indesign they are revcerted to the EPUB-functions.

    ALSO the numpad keys "," and "enter" are no longer differentiated from the normal "," and "enter" keys and are thus not working. Back in Indesign CS6 the numpad keys were labeled "Num… more

    1 vote

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17. Indesign CC2019 14.0.1 - Some panels collapsed after restart

    Indesign 14.0.1 x64, german, Windows8

    I have "Character", "Paragraph|Stories|Attributes", "Layers", "Color"-Panels docked to the left side of Indesign on Screen 1. I also have several other panels stacked but freefloating on a second screen. No panel is ever minimized. No panel is ever collapsed in my setup. I always have them expanded and open. This is my standart workspace. After closing Indesign and starting it, sometimes it collapes the left-docked panels. The freefloating panels on screen2 remain ok.

    In settings "auto-minimize panels" is OFF.
    "Auto show panels" is checked "ON".

    Please see screenshot attached.

    Expected behaviour is - of course - to find indesign starting as it was when i left it.

    I never encountered this bug in ID CS6.

    Indesign 14.0.1 x64, german, Windows8

    I have "Character", "Paragraph|Stories|Attributes", "Layers", "Color"-Panels docked to the left side of Indesign on Screen 1. I also have several other panels stacked but freefloating on a second screen. No panel is ever minimized. No panel is ever collapsed in my setup. I always have them expanded and open. This is my standart workspace. After closing Indesign and starting it, sometimes it collapes the left-docked panels. The freefloating panels on screen2 remain ok.

    In settings "auto-minimize panels" is OFF.
    "Auto show panels" is checked "ON".

    Please see screenshot attached.

    Expected behaviour is - of course… more

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18. Scroll bar disappears in Pages panel, swatches panel,Layers panel and background task panel loses its boxes on the right.

    2017.1 Release, 12.1.0.56 x64 build

    The pages panel loses its scroll bar and doesn't display all pages. Panel needs to be opened wide to display anything. This cuts off easy access to document's later pages.

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    62 votes

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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while. The fix of the issue is now part of InDesign’s latest update, Id 13.1

    Update your InDesign through Creative Cloud app to Id 13.1

    Thanks,
    Abhinav

19. TIff

    Can't place TIF or PNG files into InDesign. The internet tells me that I can, however I've been trying for hours and it only works when I convert to JPG.

    1 vote

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    0 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    It is possible to place TIF/PNG files in InDesign. No need to convert to JPG. We’ve tried this and it works for us.
    To see why it is not working for you, could you share a sample TIF/PNG file with us (sharewithid@adobe.com)?

    Adobe InDesign team

20. Cannot export pdf from Adobe InDesign. Latest version. Latest Mac OS. Hasn't worked since September 2018.

    I am beyond frustrated with Adobe. I cannot export a pdf from Adobe InDesign either conventionally nor when publishing online. I am running the Latest version. Latest Mac OS. Exporting hasn't worked since September 2018. This is debilitating to my business. I need a solution and not a workaround, please.

    1 vote

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