To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.

—
Adobe InDesign Team

We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com:
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

—
Adobe InDesign Team

I am on the latest version of InDesign, 2019 14.0.1 and the crashing is still occurring on link update.

I am using the book functionality. If I open a book chapter and the links need to be updated, I click "update" and InDesign immediately crashes. This happens with any book I am working in.

Running High Sierra 10.13.6.

We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

Adobe InDesign team

Hi,
Please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

Also, Please send the following information to santalwa@adobe.com.
• OS
• System configuration
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

Regards
Sanyam Talwar

Indesign crash on opening latest update (yesterday!)

Here is my input:

- OS: Windows 10 Professional version 1803
- System configuration:
- CPU: Intel Pentium N4200 @ 1.10GHz
- 4 Go DDR4
- no graphics card

I installed InDesign 2019 via Adobe Creative Cloud, then updated it, then tried to launch it from there.
It crashed at launch.
I also tried to directly open a .indd document (by double clicking on it), it didn't work either.
Meanwhile, Photoshop 2019 and Illustrator 2019 work perfectly.