Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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  1. InDesign won't open correctly

    My inDesign application will not open. I have tried uninstalling and reinstalling, restarting my computer, and even downloading an older version to see if it would fix the issue, and it hasn't. The application opens with the intro screen, then goes to what looks like it should be able to open a new document, but it doesn't load. I have tried to use the "new document" feature to pull up a blank page and no luck.

    2 votes

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  2. InDesign crashes and cannot be shut down until a hard reset is performed on Mac OS computers

    My colleagues and I have been collaborating on an indesign document on a share drive. Whenever one of us has recently opened, made any changes, and then closed it - if the other person then opens it from their computer, it crashes InDesign and it cannot be "Force Closed" and also InDesign doesn't show up in the list of open applications within Mac OS Activity Monitor.

    I'd post logs and screenshots, but (A) I don't know which logs or where to find them, and (B) our computers crashed hard after this, even preventing Electron and other apps from accessing the…

    2 votes

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  3. Slow InDesign

    I have downloaded InDesign in June 2021. It is working really really very slow. Also making my computer too slow to work on.
    I tried contacting your customer care through chat window of yours.
    There the person says you have 4 gb ram that is why it is so. Also he send my the installation requirements where it says minimum 4 gb ram required.
    I don't understand if it has to work so slow on 4 gb then why is it written only. Better say 64 gb required and no mention of 4gb to be made.
    Is there any way…

    2 votes

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  4. idml import

    When I open a specific IDML file Indesign crash and stop it all.
    InDesign 16.2.1 x64

    2 votes

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  5. Crash when selecting bullet paragraph style

    I'm trying to select Bullets and Numbering under Paragraph Style Options, and every time I do, InDesign crashes.

    2 votes

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  6. Save/Save as corrupts file

    InDesign 2021, running on Mac OS 10.14.6, on a iMac (Retina 5K, 27-inch, 2019)

    I recently "upgraded" my version of InDesign to the latest 2021 version. I thought, why not, new features, upgraded stability.

    Or so I thought....

    I started working on a document, a newsletter, that I retrieved from our archive as it is a quarterly magazine. I opened the file and proceeded to start working on it. Did a couple of pages and thought I'd better save it.

    Command+s, message pops up saying this file is damaged and/or corrupt, save it as something else. Which I did, and…

    2 votes

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  7. Indesign 16.0.1 sometimes crashes when saving

    Indesign 16.0.1 on my month-old iMac, crashes daily usually when I'm saving my 80 page catalog, I don't know when it will happen. The book contains links from Drive, Dropbox and another computer.

    Yesterday's crash damaged the file but luckily I could use a recently saved version.

    2 votes

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  8. InDesign 16.0.1 can't recover file from crash

    Running InDesign 16.0.1 on Catalina. Mac workstation connected SMB to Windows server.

    InDesign crashes shortly after working in a different program and returning to InDesign. Report the crash then try to reopen InDesign from doc icon (or CC). It crashes again. Report, reopen from doc icon (or CC, or in applications folder). Get error message that InDesign crashed trying to load the recovery file, can't locate the recovery file. In order to open InDesign I must click "no" to not try to recover the file.

    I have reset preferences, created a new workspace (instead of using previous version's saved workspace),…

    2 votes

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  9. crashing on save

    Crashes when saving to google drive.

    Not only crash the program, but the whole laptop. Running MBP 2017.

    File was lost and corrupted the original file.

    Lost hours of work.

    2 votes

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  10. Updated to Indesign 2021. if I close the program, it will not open up again unless I reboot or end process in task manager

    I can end the Indesign process in Task Manager, and then Indesign will open again just fine. Or I can reboot the computer, and again it will open without problems.

    2 votes

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  11. Updating Excel file causes crash

    InDesign 2021 on Mac 10.14.6
    Clicking link to update file causes immediate crash.
    A quick internet search finds that his been a long ongoing issue. (Maybe fixed at times? I'm not seeing posts for 2021 version.)

    2 votes

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  12. switching between documents in just upgraded (16.0.1) takes around one minute

    both documents are similar, 20 pages, Indesign has 1GB RAM occupied.

    2 votes

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  13. 2 votes

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    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

  14. InDesign 16.0 crashes continually on mac running Catalina

    Cannot seem to get InDesign to open at all since buying new MacBook Pro running Catalina 10.15.7. It opens normally at first, then get the rainbow spinning wheel of death and have to force quit. Same thing happens in InDesign 2019. Have trashed preferences, repaired permissions, granted global permissions for all of Adobe's support folders, used Adobe Cleaner to remove all Adobe files and reinstalled everything from scratch. Spent an hour with Adobe tech support this morning and he could not get this problem fixed. Am very open to suggestions! What would be the next step?

    2 votes

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  15. ID 16.0 – Crashing in Split Layout View When Cutting and Pasting Text

    InDesign crashes when doing the following:

    1. Open or Create a document.
    2. Enable split layout view
    3. Create a text frame in each view
    4. Fill one of the text frames with type
    5. Cut some of the type into the other frame
    6. Cut some more of the type from the filled frame
    7. Copy the text in the other frame
    8. Undo the cutting of the text
    9. Re-cut the text
    10. Paste the text into the other frame
    11. CRASH

    Video of the bug: https://youtu.be/ex7BsXfeSUA

    This is present in both ID 15.X and ID 16.0 and crashes with documents created in both new and old versions of…

    2 votes

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  16. InDesign (not responding)

    Under OSX 10.15.7,
    AMD Radeon R9 M370X
    Type:GPU
    Bus: PCIe

    Intel Iris Pro
    Type:GPU

    2 votes

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  17. crash sleep mode

    Hello,

    I'm using InDesign 15.1.2 on a brand new Macbook Pro.

    Several times a day InDesign crashes. It seems to happen most often when:
    - my computer goes into sleep mode and I reawaken it

    but it sometimes happens when:
    - I copy text from a word document or email, and then try and paste it into a text frame within InDesign.

    Sometimes it happens for no reason, when I am using another program.

    I have spent a lot of time on the Adobe community page trying various solutions but nothing seems to have worked. I have 'problem reports' from…

    2 votes

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    We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

  18. InDesign crashes every time after standby

    InDesign crashes every time when my MacBook Pro is in standby.

    OS X 10.15.6
    MacBook Pro 16

    2 votes

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    The fix of the issue is now available in the latest InDesign 2021(v16.0.0.77). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.


    Adobe InDesign Team

  19. File Info box not displaying CC2020 15.1.1

    File Info box not displaying when trying to add metadata. CC2020 15.1.1, Mac OS Catalina 10.15.5, external Dell monitor. I have tried reopening and overwriting preference files then restart. I have tried deleting library cache for cc15 and then restart. I have disconnected external monitor and restarted. Only solution has been to reopen as cc2019 doc and add there, but some clients make additional changes in 2020 and send back so I still have same issue. I keep having to force quit to get program to restart each time I try and open file info.
    I saw someone had issue…

    2 votes

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  20. Indesign 15.1.1 crashing when placing an AI file

    Indesign 15.1.1 crashes every time when trying to place an AI file of a map that was originally exported from ArcGIS. Maps are complex, but I have never had a problem placing them before this update.

    2 votes

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    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

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