14.0.3 Crashes and wipes all preferences (17th October 2019)
On closing a document on a mac (using the red dot) inDesign suddenly crashes. When I re-open it, all my preferences have been reset to default - including the animated tool tips returning.
Anonymous
shared this idea
We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com:
• Quit InDesign and create a backup of Preference and cache. Relaunch InDesign to observe if the preferences have been reset.
• Next time when you encounter a crash, create a backup of Preference and cache prior to InDesign launch. If the issue is encountered, send the back up of preference and cache to the above mail ID
—
Adobe InDesign Team
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FY
commented
PS. I hope you all die slowly.
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FY
commented
EVERY ******* TIME InD crashes it resets preferences to default.
I will sue you, enough is enough. Maybe collective lawsuit will make you more responsible for your product you lazy monopolists. -
Pawel
commented
InD hanged during backgroung PDF saving (stopped at 4%) - after forced quit, it loses preferences (workspaces are OK).
My company is losing time -> money. What we are paying you for?
InD 15.1.2, Mac OS Mojave 10.14.6 -
We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com:
• Quit InDesign and create a backup of Preference and cache. Relaunch InDesign to observe if the preferences have been reset.
• Next time when you encounter a crash, create a backup of Preference and cache prior to InDesign launch. If the issue is encountered, send the back up of preference and cache to the above mail ID—
Adobe InDesign Team -
Steve Edwards
commented
This is still an issue on the prerelease of 15.0.2.
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Steve Edwards
commented
Hi Aman. I'm only using 2020 (15.0.1) and don't have 14.0.3 installed. I don't want to and can't go back to 2018 InDesign. It seems an odd solution for a current piece of software for you to suggest going back 2 years! I've only had this problem since using 2020. It was fine in all previous versions.
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Aman Baitha
commented
Hi Steve,
I request you to uninstall the 14.0.3 version and install the 2018 version of indesign.
I have attached the linkhttps://assets.adobe.com/public/486f529f-0f23-40d0-4969-8ff6155218f0
Still if you are facing the issue ,Let us know.
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Steve Edwards
commented
I've tried that and it still didn't work. I then deleted all the preferences for InDesign, uninstalled it, said to remove all preferences there as well. Then I restarted my Mac and then reinstalled InDesign, setup my preferences how I need them then Quit to save the preferences. Reopened then false quit to simulate a crash. All my preferences are reset to default again.
Definitely on latest version of InDesign (15.0.1) and still running MacOS Mojave 10.14.6.
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We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com:
• Quit InDesign and create a backup of Preference and cache. Relaunch InDesign to observe if the preferences have been reset.
• Next time when you encounter a crash, create a backup of Preference and cache prior to InDesign launch. If the issue is encountered, send the back up of preference and cache to the above mail ID—
Adobe InDesign Team -
Steve Edwards
commented
Whenever InDesign 2020 (15.0) crashes or I have to force quit, ALL the preferences switch to default. I always quite then relaunch after changing prefs and it does save them. It's only when it crashes that it then reverts to default.
It's really annoying having to go back and change everything. I have a workspace setup which saves my panel states so I can choose that again but it definitely feels like a bug to me.
MacOS 10.14.6