Monica Singh

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  1. 1 vote
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    Monica Singh commented  · 

    Hi,

    I have tried with your mentioned steps, i am not able to reproduce the issue at my end. Kindly share your document with which you are facing crash, so that we can investigate it further.
    Please share the packaged folder of the document.

    Thanks
    Monica Singh
    InDesign Team

  2. 3 votes
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    Monica Singh commented  · 

    Thanks, for reporting this issue.
    Kindly share your document or mention steps that you have done when you started facing this issue. This will help me reproducing your problem at my end.

    You can mail me your document @monsingh@adobe.com or share it here.

    Thanks
    Monica Singh
    InDesign Team

  3. 1 vote
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    Monica Singh commented  · 

    Hi User

    This looks like a performance issue. For futher investigation please share a sample doc with us.

    Thanks
    Monica

  4. 1 vote
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    1 comment  ·  Adobe InDesign: Feature Requests » Styles  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    Hi Ammi,

    Please share you document with which you are facing crash, so that we can investigate it further.
    Please share the packaged folder of the document.

    Thanks
    Monica Singh
    InDesign Team

  5. 1 vote
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    3 comments  ·  Adobe InDesign: Feature Requests » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    Hi Kyle,

    Please share you document with which you are facing crash, so that we can investigate it further.
    Please share the packaged folder of the document.

    Thanks
    Monica Singh
    InDesign Team

  6. 5 votes
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    2 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    Hi Matt,

    Thanks for sharing this concern.
    Can you please share your document with which you are facing this performance lag and let me know steps that you were doing when you faced this performance issue.

    Thanks
    Monica Singh
    InDesign Team

  7. 12 votes
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    8 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    Hi Sumehs,

    Thanks for writing to us regarding this concern. Please share a sample doc with us for trying the issue at our end for further investigation.

    Thanks
    Monica

  8. 3 votes
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    2 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Monica Singh commented  · 

    Hi User,

    Please share some more information with us in order to further investigate the issue:
    1. Error snapshot or video recording of the issue, if you can make?
    2.Source and destination InDesign and word/pdf documents which i can use to reproduce the crash at my end?

    Please report the crash in Crash Reporter dialog which pops up right after crash happens and In Description write "UV_Crash.."

    Thanks
    Monica

  9. 1 vote
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    4 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    @Micheal, Thanks for reporting the issue. I am investigating this issue with the document shared by you.

    @ Kelly Philiphs, the crash you are talking about while working with fonts-->type menu is different than what is reported by Michael. Please start a different thread for this.

    Regards
    Monica

  10. 4 votes
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    8 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    Hi Bastian,

    I am not sure which fix you are referring, please upgrade to Latest InDesign ID CC 2018.1, the issues are fixed in it.

    Thanks
    Monica Singh

  11. 9 votes
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    Monica Singh commented  · 

    Thanks User for reporting the issue, i am able to reproduce it at my end.
    We will now investigate this further.

    Thanks
    Monica Singh

  12. 4 votes
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    under review  ·  3 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    Thanks Chris, for reporting the issue!
    We are able to reproduce the issue at our end and will be investigating this further.

    Regards
    Monica Singh

  13. 4 votes
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    3 comments  ·  Adobe InDesign: Bugs » Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    We have tried the scenario on latest InDesign 13.1 and we are able to find the in “document” “all document” as set in dialog without any problem.
    Please elaborate the steps for reproducing the issue. That would be really helpful.

    Regards,
    InDesign Team

    Monica Singh commented  · 

    Hi User,

    I have tried your scenario on latest InDesign 13.1 and I am able to find the in "document" "all document" as set in dialog without any problem.
    Please elaborate the steps for reproducing the issue. That would be really helpful.

    Thanks
    Monica Singh

  14. 1 vote
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    2 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Monica Singh commented  · 

    Hi User,

    I have tried your scenario on latest InDesign 13.1 and I am able to type on ellipse path without any problem. Can you please share your document. Also, please submit the crash that you are facing using Crash reporter that appears on system after crash is encountered with your email id and description "Type on path crash".

    It will help us in further investigation.

    Thanks
    Monica Singh

  15. 1 vote
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    2 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    Hi User,

    We have tried to investigate your issue, during which we realize, that the problem is with the footnotes in word document, as if you try to add new footnote at the top of the doc, it will number it as 1 and will keep the numbering if 2 as 1 only.

    Thus, we are looking for your help to understand how have you created the footnotes, this will help us narrow down the issue more.

    Thanks
    Monica Singh

  16. 1 vote
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    2 comments  ·  Adobe InDesign: Bugs » Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Monica Singh commented  · 

    Hi Gulherme,

    Thanks for reporting this issue. We have heard this from some other users as well. But for investigation we need some more user assets to reproduce the issue at our end. So please share your rtf document , if possible.

    Thanks
    Monica

  17. 1 vote
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    Need more info  ·  5 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    Hi Mari,

    I have tried creating type on path and it works ok for me.Please confirm is it happening every time when you are creating type on path or is it specific to particular type on path. It would be great if you can share detailed steps to create this type on path object or share the previous version document having this type on path. I will try to replicate that at our end for reproducing this issue.

    ~Monica

  18. 6 votes
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    Need more info  ·  19 comments  ·  Adobe InDesign: Bugs » Idml Export  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    Hi Tracey,

    Thanks for reporting this issue. Please let us know which plug-in, it is prompting for miss. Or please share a screenshot of the error you are receiving.

    ~Monica

  19. 1 vote
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    2 comments  ·  Adobe InDesign: Bugs » Others  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    Thanks for reporting your findings. As placed InDesign file is showing the file extension even when "include file extension" option is unchecked, this is not an expected behavior.

    Thanks for reporting this. We are looking into it.

    ~Monica

  20. 1 vote
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    5 comments  ·  Adobe InDesign: Bugs » Book/TOC  ·  Flag idea as inappropriate…  ·  Admin →
    Monica Singh commented  · 

    Hi Alex,

    For TOC hyperlinks to work in epub or publish online, you have to check the Option "make text anchor in source paragraph" while creating TOC.
    Please try with this option.
    If you are still facing any issue, please share your file as mentioned by Sakshi

    Thanks
    Monica Singh

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