Monica Singh
My feedback
26 results found
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1 vote
An error occurred while saving the comment -
3 votes
An error occurred while saving the comment Monica Singh
commented
Thanks, for reporting this issue.
Kindly share your document or mention steps that you have done when you started facing this issue. This will help me reproducing your problem at my end.You can mail me your document @monsingh@adobe.com or share it here.
Thanks
Monica Singh
InDesign Team -
1 vote
An error occurred while saving the comment Monica Singh
commented
Hi User
This looks like a performance issue. For futher investigation please share a sample doc with us.
Thanks
Monica -
1 vote
An error occurred while saving the comment Monica Singh
commented
Hi Ammi,
Please share you document with which you are facing crash, so that we can investigate it further.
Please share the packaged folder of the document.Thanks
Monica Singh
InDesign Team -
2 votes
An error occurred while saving the comment Monica Singh
commented
Hi Kyle,
Please share you document with which you are facing crash, so that we can investigate it further.
Please share the packaged folder of the document.Thanks
Monica Singh
InDesign Team -
8 votes
Hi,
Please share a sample document and a small video demonstrating the issue at amaarora@adobe.com
We can then reproduce the issue in houseThanks
An error occurred while saving the comment Monica Singh
commented
Hi Matt,
Thanks for sharing this concern.
Can you please share your document with which you are facing this performance lag and let me know steps that you were doing when you faced this performance issue.Thanks
Monica Singh
InDesign Team -
14 votes
Hello All,
Thank you for reporting the issue to us.
In the latest version of InDesign, Id 14.0.3
We have fixed multiple scenarios where the movement of objects was found to be slow.Please upgrade your InDesign application to the latest version to try out the fix.
If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.
If you face any problems with the new update, do let us know in the comments.
You may also follow the below given link for the list of all fixed issues in Id 14.0.3
https://helpx.adobe.com/indesign/kb/fixed-issues.htmlAn error occurred while saving the comment Monica Singh
commented
Hi Sumehs,
Thanks for writing to us regarding this concern. Please share a sample doc with us for trying the issue at our end for further investigation.
Thanks
Monica -
3 votes
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign TeamAn error occurred while saving the comment Monica Singh
commented
Hi User,
Please share some more information with us in order to further investigate the issue:
1. Error snapshot or video recording of the issue, if you can make?
2.Source and destination InDesign and word/pdf documents which i can use to reproduce the crash at my end?Please report the crash in Crash Reporter dialog which pops up right after crash happens and In Description write "UV_Crash.."
Thanks
Monica -
1 vote
Hi,
Thanks for reporting the issue. We have been able to locally reproduce the issue that refers to “ID crashes when exporting to PDF, but not to JPEG”-Aman
An error occurred while saving the comment Monica Singh
commented
@Micheal, Thanks for reporting the issue. I am investigating this issue with the document shared by you.
@ Kelly Philiphs, the crash you are talking about while working with fonts-->type menu is different than what is reported by Michael. Please start a different thread for this.
Regards
Monica -
4 votes
Issue has been fixed in InDesign 13.0 release. If you need a fix in 12.1 version, please follow kbdoc at https://helpx.adobe.com/indesign/kb/troubleshoot-issues-indesign-cc-2017_1.html
An error occurred while saving the comment Monica Singh
commented
Hi Bastian,
I am not sure which fix you are referring, please upgrade to Latest InDesign ID CC 2018.1, the issues are fixed in it.
Thanks
Monica Singh -
13 votes
Hello All,
Thank you for reporting the issue to us.
We have fixed the issue in the latest version of InDesign, Id 14.0.3Please upgrade your InDesign application to the latest version to try out the fix.
If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.
If you face any problems with the new update, do let us know in the comments.
You may also follow the below given link for the list of all fixed issues in Id 14.0.3
https://helpx.adobe.com/indesign/kb/fixed-issues.htmlAn error occurred while saving the comment Monica Singh
commented
Thanks User for reporting the issue, i am able to reproduce it at my end.
We will now investigate this further.Thanks
Monica Singh -
6 votes
An error occurred while saving the comment Monica Singh
commented
Thanks Chris, for reporting the issue!
We are able to reproduce the issue at our end and will be investigating this further.Regards
Monica Singh -
4 votes
We have tried the scenario on latest InDesign 13.1 and we are able to find the in “document” “all document” as set in dialog without any problem.
Please elaborate the steps for reproducing the issue. That would be really helpful.Regards,
InDesign TeamAn error occurred while saving the comment Monica Singh
commented
Hi User,
I have tried your scenario on latest InDesign 13.1 and I am able to find the in "document" "all document" as set in dialog without any problem.
Please elaborate the steps for reproducing the issue. That would be really helpful.Thanks
Monica Singh -
1 vote
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign TeamAn error occurred while saving the comment Monica Singh
commented
Hi User,
I have tried your scenario on latest InDesign 13.1 and I am able to type on ellipse path without any problem. Can you please share your document. Also, please submit the crash that you are facing using Crash reporter that appears on system after crash is encountered with your email id and description "Type on path crash".
It will help us in further investigation.
Thanks
Monica Singh -
1 vote
Hi,
We have been able to reproduce the issue and it is currently under investigation.Regards
InDesign TeamAn error occurred while saving the comment Monica Singh
commented
Hi User,
We have tried to investigate your issue, during which we realize, that the problem is with the footnotes in word document, as if you try to add new footnote at the top of the doc, it will number it as 1 and will keep the numbering if 2 as 1 only.
Thus, we are looking for your help to understand how have you created the footnotes, this will help us narrow down the issue more.
Thanks
Monica Singh -
1 vote
We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
Reproducible Steps –
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
An error occurred while saving the comment Monica Singh
commented
Hi Gulherme,
Thanks for reporting this issue. We have heard this from some other users as well. But for investigation we need some more user assets to reproduce the issue at our end. So please share your rtf document , if possible.
Thanks
Monica -
1 vote
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign TeamAn error occurred while saving the comment Monica Singh
commented
Hi Mari,
I have tried creating type on path and it works ok for me.Please confirm is it happening every time when you are creating type on path or is it specific to particular type on path. It would be great if you can share detailed steps to create this type on path object or share the previous version document having this type on path. I will try to replicate that at our end for reproducing this issue.
~Monica
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8 votes
Please confirm in comments if the issue has been resolved for you with the latest release of InDesign?
Thanks
An error occurred while saving the comment Monica Singh
commented
Hi Tracey,
Thanks for reporting this issue. Please let us know which plug-in, it is prompting for miss. Or please share a screenshot of the error you are receiving.
~Monica
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1 vote
Hello All,
Issue has been fixed in InDesign’s latest update, Id 13.1
Please update your InDesign for the resolution of the problem.Thanks,
Abhinav KaushikAn error occurred while saving the comment Monica Singh
commented
Thanks for reporting your findings. As placed InDesign file is showing the file extension even when "include file extension" option is unchecked, this is not an expected behavior.
Thanks for reporting this. We are looking into it.
~Monica
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1 vote
Marking this as solved as confirmed by user.
-Aman
An error occurred while saving the comment Monica Singh
commented
Hi Alex,
For TOC hyperlinks to work in epub or publish online, you have to check the Option "make text anchor in source paragraph" while creating TOC.
Please try with this option.
If you are still facing any issue, please share your file as mentioned by SakshiThanks
Monica Singh
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Hi,
I have tried with your mentioned steps, i am not able to reproduce the issue at my end. Kindly share your document with which you are facing crash, so that we can investigate it further.
Please share the packaged folder of the document.
Thanks
Monica Singh
InDesign Team