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Adminansjain (Admin, Adobe InDesign)

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  1. 2 votes

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    HI Facundo,

    Please share more details on the issue:
    - OS version
    - Is it a new issue with 20.0 and was not happening with previous version
    - When is high CPU usage is seen, on launch or doing some specfic steps

    Thanks
    -Anshul

  2. 2 votes

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Julio,

    Please share following details:
    - Version of InDesign
    - OS on which issue is seen.
    Please let us know if these panels were working fine previously for you and started having issue recently?

    Thanks
    -Anshul

  3. 133 votes

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    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Thiago and Linda,

    Can you please elaborate the problem more or attach indd docs having issue, it would help in understanding the issues.

    Regards
    -Anshul

  4. 12 votes

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Nick,

    It would be helpful if you can provide some details of the issue.

    Thanks
    -Anshul

  5. 1 vote

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Alejandra,

    You mentioned Published documents have disappeared, do you mean from Publish Online Dashboard? Is it coming blank for you?
    Please let us know your adobe ID, for which documents are not appearing.
    Do you have any published document URL, it will help us in finding the issue.
    If you publish new documents, do you see them in dashboard or they are also not appearing there?
    Are you able to open published documents, old or new?
    Please let us know answers to above queries, it would help us in narrowing down the issue.

    Thanks
    -Anshul

  6. 1 vote

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Ursina,

    There are three dots beside InDesign in CC, clicking it opens a menu, click other options, there previous version of InDesign can be found.

    Thanks
    -Anshul

  7. 1 vote

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi,

    Is it happening with a specific document, can you please email it to ansjain@adobe.com, it would help in reproducing the issue.

    Thanks
    -Anshul

  8. 2 votes

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Steven,

    Is GPU enabled in your documents or it is on CPU, it can be seen in open documents beside document name.

    Thanks
    -Anshul

  9. 1 vote

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Laurie,

    This is a known issue at our end and we are working towards its fix. You may find known issues list at https://community.adobe.com/t5/indesign/indesign-beta-for-apple-silicon-inviting-users-to-test-and-share-feedback/m-p/11925459/thread-id/420337.

    Thanks
    -Anshul

  10. 4 votes

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Jan,

    Does the cursor come back after creation of new doc or switching the tool or changing focus to some other app and then coming back to InDesign?
    Does every tool's cursor has issue or only Selection tool?
    Please let me know about above queries to diagnose the issue better.

    Thanks
    -Anshul

  11. 2 votes

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Gunjan,

    Please provide more info on the issue you are seeing, may be a screenshot would help.

    Thanks
    -Anshul

  12. 1 vote

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Matt,

    Is this something you are seeing with 16.3 beta or is it something which can be seen in 16.1 or 16.0 as well. I tried reproducing the issue at my end but could not.
    Can you please provide configuration of your machine like processor, Graphics card etc.

    Thanks
    -Anshul

  13. 8 votes

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    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi,

    Could you please share a document in which issue can be reproduced to ansjain@adobe.com, it would help in narrowing down the issue.

    Thanks
    -Anshul

  14. 2 votes

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Gunjan,

    Please provide more info on what issue you are having with pages drag and move and what improvement you are requesting for the same.

    Thanks
    -Anshul

  15. 3 votes

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Reyna,

    By older PDF, it meant that PDF is generated from older version of InDesign, it does not mean that version of Acrobat was older.
    There is a workaround to import comments from those older PDFs.

    Open indd document in ID 2019, export a PDF from it and then in Acrobat's Comment panel, use its panel menu 'Import Data File' to import comments from older PDF. Now you may use this newly created PDF to import all comments in ID 2019.

    Regards

    -Anshul

  16. 18 votes

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    Closed: Fixed  ·  amaarora responded

    Hi all,

    We worked on this issue . Please update InDesign to latest release i.e. 14.0.2 and let us know if the issue is fixed for you.

    Thanks

    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi all,

    We worked on this issue in last release, please update InDesign to latest release i.e. 14.0.1 and let us know if the issue is fixed for you.

    Thanks
    -Anshul

  17. 2 votes

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi Nick,

    It seems, you are selecting 'Rasterize' option under 'Cover' drop down in 'Export Options' dialog of EPUB.
    InDesign exports a PNG for cover of EPUB. If you do not want a cover in your EPUB, you may select 'None' option under 'Cover' in 'Export Options' dialog of EPUB.
    Please let me know if it solves the issue.

    Thanks
    -Anshul

  18. 1 vote

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    Adminansjain (Admin, Adobe InDesign) shared this idea  · 
  19. 23 votes

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    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi all,

    Can you please share your documents in which you are seeing this issue to ansjain@adobe.com. It will help us in reproducing the issue at our end. Appreciate your response.

    Thanks
    -Anshul

  20. 2 votes

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    An error occurred while saving the comment
    Adminansjain (Admin, Adobe InDesign) commented  · 

    Hi,
    Can you please send indd file which is not getting converted to ansjain@adobe.com
    Thanks
    -Anshul

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