261 results found

1. [ID-4257184]InDesign 2025(v20.0) Performance issues: Delay or beach balls on basic operations

   Problem: 

   InDesign Performance issues: Delay or beach balls observed on basic operations on Macintosh

   Steps to Reproduce:

   No reliable reproducible steps

   Impacted workflows:

   • Switching to InDesign
   • Open/Closing of Document
   • Edit/Scroll/Copy-paste/Highlight operation on Text
   • Text disappears, illustrations disappear
   • Imported or added text turns black until a style is applied.
   • Font menu highlight not following my mouse movement
   • Text will not change fonts until I click the mouse inside or outside the text box.
   • Resize a document window, the corner flies below the screen border
   • Click or Drag of the mouse
   • Switching between tools
   • "Waiting for UXP plugins to finish up remaining tasks."

   Workaround:

   • Close the MAGNET application
   • Revert to InDesign 19.5, No performance lag is observed.
   • Restarting the machine and trashing the preferences seems to resolve the issue temporarily
   • Disabling any font manager software seems to resolve the issue. One customer confirmed that disabling "Rightfont" resolved the issue.
   • Uninstall-Reinstall seems to resolve the issue temporarily
   • Turn off Preflight seems to resolve the issue temporarily

   Note:

   1. The issue seems to be specific to the MAC platform only. Impacted macOS (Sequoia, Sonoma, Ventura(maybe), Monterey)
   2. The issue seems to be specific to the MAC devices
      • Apple MacBook Pro M1/M2/M3
      • Apple MacBook Air M1/M2/M3
      • Apple Max Studio M1/M2/M3
      • Apple Mac mini M1/i7 Intel
   3. The issue exists for both old and new documents

   Additional information needed:

   1. Screenshot of Memory usage while the issue is observed
   2. Is the "Contextual Task bar" shown? If yes, Disable it from "Window->Contextual Task bar"
   3. Please follow the below steps for InDesign 20.0.1.32 and InDesign PR 20.1.0.28 on Macintosh
      • Open Terminal in full screen mode
      • Drag the InDesign application on terminal (e.g. "/Applications/Adobe\ InDesign\ 2025/Adobe\ InDesign\ 2025.app/Contents/MacOS/Adobe\ InDesign\ 2025")
      • Copy the logs when you start facing the slowness in a text(.txt) file. Share the file with us at sharewithID@adobe.com.

   Problem: 

   InDesign Performance issues: Delay or beach balls observed on basic operations on Macintosh

   Steps to Reproduce:

   No reliable reproducible steps

   Impacted workflows:

   • Switching to InDesign
   • Open/Closing of Document
   • Edit/Scroll/Copy-paste/Highlight operation on Text
   • Text disappears, illustrations disappear
   • Imported or added text turns black until a style is applied.
   • Font menu highlight not following my mouse movement
   • Text will not change fonts until I click the mouse inside or outside the text box.
   • Resize a document window, the corner flies below the screen border
   • Click or Drag of the mouse
   • Switching between tools
   • "Waiting for UXP plugins to finish up… more

   • 

   124 votes

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   126 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,

   Thank you for reporting the issue. We are currently investigating the issue and updated the status in the Uservioce thread. However, the issue is still not reproducible in-house and we need additional information

   1. Screenshot of Memory usage while the issue is observed
   2. Is the "Contextual Task bar" shown? If yes, Disable it from "Window->Contextual Task bar"
   3. Please follow the below steps for InDesign 20.0.1.32 and InDesign PR 20.1.0.28 on Macintosh

   • Open Terminal in full screen mode
   • Drag the InDesign application on terminal (e.g. "/Applications/Adobe\ InDesign\ 2025/Adobe\ InDesign\ 2025.app/Contents/MacOS/Adobe\ InDesign\ 2025")
   • Copy the logs when you start facing the slowness in a text(.txt) file. Share the file with us at sharewithID@adobe.com.

   —

   Adobe InDesign Team

2. [ID-4219732]Slow performance

   Lately InDesign is nearly unusable. Almost every action from selecting objects, resizing objects, or moving objects comes with a really slow reaction time. Even when clicking between panels in the toolbar there is a delay of about half a second.

   I have tried ruling out potential issues like updating graphic drivers and embedding all resources into the document. Nothing works it seems like the application is just unstable. Please advise, I love to work with indesign but this is overall a very bad user experience.

   47 votes

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   20 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the name of the image folder to disable the dynamic links to picture.
   • Exporting the document to IDML and working on it. Once the document is saved, the performance degradation is observed.
   • Disabling network and internet helps in improving the performance.

   Next Steps 

   • Please provide the number of links in the document when you start facing performance issues
   • Does turning off Links panel help improve performance?
   • Where do you link image from Local/Network/Shared Drives(One drive, Drop box etc)
   • All the machines mentioned in the UserVoice thread are intel based. Performance for Apple Silicon/M1/M2 machines is way better than Intel machines. Is there any user who is using Apple Silicon/M1/M2 and facing performance issues.

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the… more

3. [ID-4218137]Thumb nail of indesign saved files not appearing after 2019 to 2020 update

   Can anyone help me with this issue, since I update to the 2020 InDesign from 2019 all my icons in saved files don't show the InDesign thumbnail is this a bug or just me being dumb?

   note -
   -Files still open as normal.
   -Even if I save them in 2020 formate still no icons
   -Other adobe programs since update show Icons.

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   40 votes

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   39 comments  ·  Others  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Please let us know if the below-mentioned workaround works for you:

   - Try restarting your Windows machine.
   - Use the “Restart” option and NOT “Shutdown”.

   —
   Adobe InDesign team

4. [ID-4257733]The amount of “Indent to Here” in a paragraph with a “Text Wrap” object at the beginning of the line is wider than usual.

   1. Version of Adobe InDesign Windows CC2023-2024
   2. Steps to reproduce the issues Place an object with "Text Wrap" at the beginning of the line and insert "Indent to Here" in the paragraph.
   3. Expected result Wrap at "Indent to Here"
   4. Actual result A gap is created where the "Text Wrap" is added to the wrap of "Indent to Here".

   I suspect that the issue mentioned in the post below may be related to it being fixed in 2023 (18.0).
   https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/42200695-text-wrapping-has-changed-to-before-2019-use-textf

   It was working normally until CC2022, but problems have been occurring since CC2023.

   Explanation of the attached image
   "Paragraph 1.: Indent to Here"
   "Paragraph 2.: Normal Indent"
   Indent results for each version

   It seems that the following also has a similar problem.
   https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/46883353-problem-with-honor-text-indents-in-addition-to-t

   ─────────────────────────────
   行頭に「テキストの回り込み」オブジェクトのある段落の「ここまでインデント」の空き量が通常より広い

   1. InDesignのバージョン Windows版CC2023-2024
   2. 問題を再現する手順 行頭に「テキストの回り込み」のオブジェクトを置き、段落内に「ここまでインデント」を入れる
   3. 期待される結果 「ここまでインデント」での折り返し
   4. 実結果 「ここまでインデント」の折り返しに「テキストの回り込み」分が加算された広い空きができる

   下記の投稿にある問題が2023（18.0）で修正されたことが関係しているのではないかと疑っています。
   https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/42200695-text-wrapping-has-changed-to-before-2019-use-textf

   「ここまでインデント」に関してはCC2022までは正常な動作をしていましたがCC2023から問題が発生しています

   添付画像の説明
   バージョンごとのインデントの結果
   「1.の段落：ここまでインデント」
   「2.の段落：通常のインデント」

   下記も同様の問題の投稿のようです
   https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/46883353-problem-with-honor-text-indents-in-addition-to-t

   1. Version of Adobe InDesign Windows CC2023-2024
   2. Steps to reproduce the issues Place an object with "Text Wrap" at the beginning of the line and insert "Indent to Here" in the paragraph.
   3. Expected result Wrap at "Indent to Here"
   4. Actual result A gap is created where the "Text Wrap" is added to the wrap of "Indent to Here".

   I suspect that the issue mentioned in the post below may be related to it being fixed in 2023 (18.0).
   https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/42200695-text-wrapping-has-changed-to-before-2019-use-textf

   It was working normally until CC2022, but problems have been occurring since CC2023.

   Explanation of the attached image
   "Paragraph 1.: Indent to… more

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   31 votes

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   4 comments  ·  Adjust Layout  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   In a Bulleted list as shown in the video, Left Indent and First Line Left Indent is typically used.

   Why is "Indent to Here" being used in a Bulleted list? 

   
   

   --

   Adobe InDesign team

5. [ID-4222284]Different views when switching between preview and normal mode

   Strange behavior. I recently switched between preview and normal mode and InDesign showed me an older version of the document.

   Most recent MacOS and InDesign Version.

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   27 votes

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   40 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to santalwa@adobe.com :
   • Video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   Workaround: Restart InDesign
   —
   Adobe InDesign Team

6. [ID-4257737]InDesign 15.1.1 - Fonts not activating - stuck on spinning circle background tasks

   I have a problem on InDesign 15.1.1 - My Creative Cloud fonts are not activating... How can I sort this out? It's stuck on the spinning blue circle of doom - the background task has been saying queued for hours now.

   I need my fonts not sure what to do?? Help.

   25 votes

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   11 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Try closing the document that shows the Background Tasks as queued. If the Auto-Activate Adobe Fonts option has been selected and you are connected to the internet, fonts in your document should get auto-activated.
   Please try once again and let us know.

   —
   Adobe InDesign team

7. [ID-4216893]Interactive PDF go to destination not working

   Using InDesign CC 2019 14.0.1

   I have a 24 page report designed for print, with an additional layer which when visible adds interactive buttons to the top left corner of each page so I can also export an interactive PDF. The buttons are:

   Go to previous page
   Go to next page
   Go to destination linking to the contents page

   The document also contains URL hyperlinks and the contents links to each section of the report using bookmarks, but is not set up as a TOC. I'm not using any functions under the SWF/EPUB only section.

   When exported as an interactive PDF the Next Page, Previous Page, contents bookmarks and URL hyperlinks all work as expected, but the contents button using Go to Destination appears to do nothing.

   I tried using a bookmark, hyperlink destination and text anchor and none worked in Go to Destination once exported. I also tried both On Release or Tap and On Click as the event with no success.

   I tried setting up a brand new document just with a button using Go to Destination linking to a bookmark on release or tap and this worked when exported. I moved the pages of the report across to the new document, it stopped working.

   I started again with a new document and Go to Destination button. Again worked on export. I added Next and Previous page buttons, stopped working.

   We have three other documents currently live in the studio which use Go to Destination buttons. One is working on export. Two are not working. Of those two, one includes Next and Previous buttons, one does not and only contains Go to Destination buttons. My file is an update of a file created in an older version of InDesign. The other three are brand new documents created in the latest version of InDesign.

   When we have had problems with interactive functions not exporting in the past, we have been able to save the files as IDMLs then export from there with success but this is also not working anymore . The work around we currently have is to edit the button within Acrobat itself, but this is tedious given the original buttons were all on the master page and should be an easy export.

   Screenshots attached of the action that is exporting with Go to Destination when opened in Acrobat. Also a screen shot of the button set up (file name redacted)

   Using InDesign CC 2019 14.0.1

   I have a 24 page report designed for print, with an additional layer which when visible adds interactive buttons to the top left corner of each page so I can also export an interactive PDF. The buttons are:

   Go to previous page
   Go to next page
   Go to destination linking to the contents page

   The document also contains URL hyperlinks and the contents links to each section of the report using bookmarks, but is not set up as a TOC. I'm not using any functions under the SWF/EPUB only section.

   When exported as an interactive… more

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   26 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,
   Please can you share some sample document with which the issue is happening at anasgupt@adobe.com

   Thanks

8. Can't share for review

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   19 votes

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   22 comments  ·  Share for Review  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Please check if you are properly signed into your Creative Cloud account. Try signing out and signing in again, if necessary.

   —
   Adobe InDesign team

9. M1 Mac Graphic Problems Continue

   As others have mentioned InDesign graphic performance on M1 Macs is unacceptable. This was marked as "fixed" but it continues with macOS Ventura 13.0.1 and InDesign 18. For example, the screen does not always redraw when scrolling or jumping to a different page until you move your pointer. Switching to a different program and then back to InDesign also fixes the problem for a while. It doesn't matter whether GPU Performance is on or off. This is the most fundamental functionality. Please figure it out and fix it once and for all.

   17 votes

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   16 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   ID18.1 that was released yesterday should have the fix for this issue.

   Please update to this version from CCD app & confirm if the issue is still happening.

   
   

   --

   Adobe InDesign team

10. Preserve Image Dimensions when Relinking and "Auto-fit" options do not seem to work.

    I am using Indesign 14.0

    When I relink files, Indesign changes the scale and placement of images automatically, regardless of whether the preserve image dimensions option in the file handling box is checked or unchecked, and whether the "auto-fit" button in the tool menu is checked or uncheked.

    Preferences > File Handling > "Preserve Image Dimensions when Relinking"

    16 votes

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    10 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Please describe the issue in more detail.
    What is the state of “Preserve Image Dimensions When Relinking” in Preferences – is it checked or unchecked? What is the state of “Auto-Fit” – is it checked or unchecked?

    —
    Adobe InDesign team

11. Performance: Import documents / style apply

    my MacBook Pro (15-inch, 2016) is super slow when importing word documents, search and replace styles or adapting styles. Does it improve when changing to the Mojave system? Or is there a conflict with FontExplorer X Pro. Any suggestions are welcome. I'm suffering…

    15 votes

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    5 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    In order to investigate the issue at our end we would require some more information from your side. Can you please answer the following questions to help us out:

    1) Please let us know the version of InDesign on which you are facing this issue.
    2) It would really help us a lot, if you can share the documents( and other resources) with which you are facing the issue.
    3) Can you please share a small video demonstrating all the issues that you are experiencing.

    Please mail this information to pgaurav@adobe.com

    Thanks

12. installed font missing

    InDesign 13.0.1 on macOS 10.12.6

    One installed font from a family of 6 suddenly started showing as not found. Frutiger LT Pro 67 Bold Condensed was correctly showing, now not.

    I have re-installed InDesign twice, reinstalled the font, and rebooted several times. Font is correctly showing still in Illustrator and Photoshop.

    This is impacting client files and while I have a workaround, I am concerned the problem will occur with other fonts where I don't have a viable solution. (I have another foundry version of that particular font.)

    Screen shots attached.

    many thanks

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    14 votes

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    13 comments  ·  Others  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Please let us know if this issue still happens with the latest InDesign Release

    Thanks

13. Auto-size text boxes with rounded corners expands randomly.

    Version 2018, 13.0

    Set a text box to auto size height and width (with no line breaks)
    Make the corners rounded
    As you can see in the attached jpgs of before and after, sometimes the box expands in width and sometimes in height, but randomly, not wrapping around the text correctly.

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    14 votes

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    8 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Can you please mail me a sample document to reproduce the issue? I am unable to reproduce the bug.
    Is the issue only specific to 13.0? What is the reference point for the autosize?

    -Aman
    amaarora@adobe.com

14. Share for Review SYNC Broken

    I use "Share" > "Share for Review" on a Program for review by multiple departments for edits. I received notifications of over 200 edits, but upon opening the InDesign file to begin changes, the "Window" > "Comments" > "Review" Panel data is empty and again says "Create Review".

    So the connection from my online review and the source InDesign is broken. Additionally, there is no option to save that online version as a pdf to import the comments via that option in "Window" > "Comments" > "PDF Comments"

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    12 votes

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    6 comments  ·  Share for Review  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We’ve released an update to InDesign – 15.1.2

    Please update to this latest version and see if the issues you were facing earlier have got resolved.

    Remember to check how you are signed into your CC account and if need be, sign out and sign in again. Since Share for Review is a service and dependent on your login to your Adobe ID account, it is important that CCD app is working well with your credentials.

    —
    Adobe InDesign team

15. inDesign 2020 removed the zoom view box from the top menu bar

    This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

    I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or out by one factor, whereas the zoom view box at the top menu bar would let you instantly jump the view in our out by 3 or 4 "sizes."Count me as a most unhappy user who will stay with inDesign 2109.

    By the way... inDesign 2020's menu bar is now empty to the right of "help." So what was gained taking this highly useful feature away? And why not give users the option to have that zoom view menu feature in one of the pre-sets like "Essentials Classics"? I will grumble once more about my unhappiness at the loss of this important feature and the hubris of Adobe engineers to drop such a valuable element of this software.

    This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

    I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or… more

    12 votes

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    12 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The change was made to reduce the UI clutter for the user and it was moved to the bottom left of the screen in the Status bar where other controls like page navigation, preflight profiles, etc. are available.

    To continue using this feature, we can suggest a simple workaround which takes less than a minute to accomplish – just open the Keyboard Shortcuts dialog, choose Views, Navigation from the Product Area drop-down, select the ‘Access zoom percentage box’ from the list of commands and assign a shortcut – example, Ctrl-Alt-5. You can customize the keyboard shortcuts as you like and save a new Keyboard Shortcut Set.

    Meanwhile, we are reviewing this request.

    —
    Adobe InDesign team

16. [ID-4256710]InDesign 20.0 is unable to open INDD files without any error or alert

    InDesign 20.0 can't open some files - they start to open and then the process is just somehow cancels and nothing happens. No error - you can try again but the files doesn't open.

    I have macOS 15.1 on a 2.4GHz 8-core Intel Core i9 macBook Pro

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    10 votes

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    6 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,

    We are aware of one scenario where the issue is reproducible. The workaround resolves the known scenario as stated below:

    • Open the document in InDesign 19.5.
    • Export it to IDML.
    • Open the IDML in InDesign 20.0.

    Please share the document with us at sharewithID@adobe.com.

    —

    Adobe InDesign team

17. Text cursor disappears - Mojave and InDesign CC 13.1

    After upgrading to Mac OSX Mojave (10.14), using InDesign CC 13.1 ME, the text cursor disappears. All other cursors appear as expected. This happens both with the standard Text tool, and the ME Text tool.

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    10 votes

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    7 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please share a sample document at amaarora@adobe.com with which the issue is reproducible along with a small video showing the steps.

    Thanks

18. Exporting to PNG file on network drive doesn't work

    There appears to be a bug when exporting PNG files to network mapped drives in Mac OS X 10.13.4 (Darwin) Adobe InDesign 2018 (latest version).

    This is in a domain environment using domain credentials. You export the file as PNG and it doesn't appear in the folder as expected. If I export to desktop it works fine, if I copy it from desktop to the share it copies fine. Just cannot export directly.

    9 votes

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    11 comments  ·  PNG/JPEG/EPS Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Hello,
    Can you confirm the InDesign version you are using? Is it 2018.1 or 2018?
    I assume the path to which you are trying to export the PNG is /Volumes/Shares/011 Changed Information/002 Changed Information/00617 Changed Information/Changed/ ?

    Is this drive mounted via SMB?
    Is it a NAS server?

19. Cursor spins and text display lags while typing

    ISSUE: While typing, text display will freeze/lag, and the cursor will change to a loading icon for about 2 seconds, then the text will finally appear all at once after the loading icon changes back to a regular cursor. This happens while typing in a regular text box.

    EXPECTED RESULT: I expect text to appear on screen immediately as I press the key on the keyboard, not after a 2 second lag.

    Version: InDesign CC 13.0 x64

    9 votes

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    8 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please share a sample document and a small video demonstrating the issue at amaarora@adobe.com
    We can then reproduce the issue in house

    Thanks

20. CC library tab won't select?

    When clicking on the dropdown menu to select a CC library, the tabs do not open unless I hold down the ^ button. When opened, I cannot select a CC library. Have refreshed several times but it still doesn't let me change the library! This is on InDesign for Mac.

    9 votes

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    7 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anasuiya Gupta responded

    Hi

    Please provide the following information:
    1. Is InDesign installed on the default path?
    2. Do you have any special character in the path where InDesign is installed? Like username has special characters.

    Also, please provide a copy of you preferences, you can zip them and email to anasgupt@adobe.com.

    Regards
    Anasuiya Gupta