Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

Bug details

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Unable to package a file to a server after upgrading to Mojave.

    Dear Adobe,
    Yesterday we upgraded to 10.14 Mojave and I am not able to package files from windows server. Indesign freezes every time.
    I can make packeges from my MAC or from external hard drives. The network is working correctly. On High Sierrea everything worked properly.

    Indesign CC 2018: 13.0
    Mac: 10.14

    31 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      38 comments  ·  Print/Packaging  ·  Flag idea as inappropriate…  ·  Admin →

      Thanks for reporting the issue to us. We need some more information from you to narrow down the problem.

      1. Is this issue reproducible with id 13.1 as well? If you are on id 13.0, please upgrade to Id 13.1.

      2. Does the issue happen when the document is present on Mac machine but the packaged folder is saved on a network?

      3. Does the issue happen when the document is on a network location and the package folder is made on the network location?

      4. Is the issue consistently reproducible?

      5. What kind of server are you using? Is it shared folder on a Windows machine? Or a dedicated storage hosted on a Windows server?

    • Indesign CC 2019 crashes on startup.

      Windows 10 1809 on Microsoft Surface Book, InDesign CC 2019 executable version 14.0.1.209 crashes on launch after displaying splash screen. Crash reports have been sent. No obvious related entries in Windows Application or System logs. Other CC applications appear fine.
      Rolled back to v13, same crashes.
      Please advise, I have some deadlines.

      4 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        8 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

        Please submit the crash report to us.
        (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

        Also, please send the following information to santalwa@adobe.com :

        • Reproducible Steps – What were you doing when InDesign crashed?
        • Error snapshot or video recording of the issue.
        • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
        • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

        Adobe InDesign team

      • I lost all Save, Save As, Undo functionality (everything is grayed out). To save my work, I have to export as an IDML .

        Lost all Save, Save As, Undo functionality while working.
        To save my work, the only thing to do is to export as an IDML file. Force quitting to recover the file doesn't work. This has been happening to me since InDesign 5.5. I am currently using InDesign CC 2018. There are no particular steps, it happens at random. I can have several files open and it only happens to one file, or sometimes it's more than one file. It happens whether I'm working off of my Desktop or on our server.

        70 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          179 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

          If you are still experiencing this issue (as some of you are), please respond to the email that has been sent to you.
          While the issue has been fixed for certain scenarios, it looks like there are some remaining where it is still NOT working as expected. We look forward to finding a complete fix for this issue.

          Thanks,
          Adobe InDesign team

        • arabic harakats moving

          Hi!

          There is interesting bug with arabic letters. When we have aleef-lyam-aleef with harakats + footnote references with more than one symbol (from 1 to 9, no problem, 10+ or (1), problems starts) on the line, harakats swap together. Have tried with multiple fonts, most of them (adobe font too) got this error.

          Tested this in 2014 and 2018 ME versions of Indesign.

          Hope you can easily fix it, cause it's a real problem for book publishing.
          Thank you!

          4 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
          • Unable to export to pdf

            Hi there, I am unable to package some of the InDesign files I am working on at the moment. It shows the error messages attached. Initially, it showed a conversion error however now this no longer shows and it just refuses to allow me to export to pdf and therefore package the document. I have no idea how to fix the issue as it doesn't give any indication at to why it isn't working which is super frustrating.

            2 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              8 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
            • InDesign CC 2019 crash at launch

              Long time corporate user now working independently. Purchased CC plan today. PS and Illustrator launch ok. InDesign 2019 (v 14.0.1) crashes during "starting up panels" phase of launch. Tried and got same result with CC 2017 (v 12.1.0) Problem recurs after multiple uninstalls, restarts etc.

              No crash report generated.

              Using windows 10.

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
              • crash launch

                I have installed the latest version of Indesign using creative cloud. I used to have CS6 installed and it was no problem then. Now when i try to launch the application it just suddenly shuts down after "starting up panels" is shown.
                No error message. Just stop launching. What to do?

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                  Please submit the crash report to us.
                  (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                  Also, please send the following information to santalwa@adobe.com :

                  • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                  • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                  Adobe InDesign team

                • Not compatible with Win10 1809?

                  On Windows 10 v1809 trying to start Indesign v14.0.1 - crashes "dll is either not designed to run on windows 10 or it contains an error .... Error 0x000008b ... please contact vendor"

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                  • crash

                    For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).

                    I've sent several crash reports and heard nothing.

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                      • InDesign 14.0.1 is crashing hourly

                        For three days my InDesign 14.0.1 has been crashing almost exactly hourly. It just freezes and I get the spinning beachball. Only recourse is to re-start my Mac. I've uninstalled and reinstalled multiple times. Prior to this, I had downloaded Lightroom... I thought this might have been the initial cause. I uninstalled Lightroom and all my Adobe products. Any ideas?

                        2 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                          Please submit the crash report to us.
                          (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                          Also, please send the following information to santalwa@adobe.com :

                          • Reproducible Steps – What were you doing when InDesign crashed?
                          • Error snapshot or video recording of the issue.
                          • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                          • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                          Adobe InDesign team

                        • Indesign CC2018 crashes on Cmd-V

                          I'm working on my masters and using a Split Window to copy and paste text from the same document into a list of references. Cmd-V crashes Indesign. With no warning, or hang, it literally shows me the desktop, no save, nothing. Thankfully auto recover sorts it out, but this is something Adobe needs to look at. I can't tell if there is anything special about the text other than it was a web link and had a paragraph style.

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                            We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                            If you still face this issue even after updating, please submit the crash report to us.
                            (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                            Also, please send the following information to santalwa@adobe.com :

                            • Error snapshot or video recording of the issue.
                            • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                            Adobe InDesign team

                          • Footnotes flows on the following page even if there is still space on the page where is the reference number

                            Indesign CC 14.0.1
                            MAC OS High Sierra 10.13.6

                            unfortunately it happens very often that the text of the footnotes flows on the following page even if there is still space (several lines) on the page where is the footnote’s reference number.
                            for this bug, the result of many jobs is very bad

                            3 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              3 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

                              Since you are using a Single-Column Text Frame, please see if unchecking the option “Span Footnotes Across Columns” in the Layout tab of Footnote Options dialog helps you overcome this issue.

                              Adobe InDesign team

                            • Critical : can't sync fonts from Adobe

                              Critical : can't sync fonts from Adobe :

                              Hello, just like this guy below :

                              Help! Unable to activate fonts InDesign 2019

                              I can't sync fonts on indesign from Adobe Fonts. Nothing works. Tried everything.

                              Tried syncing them from the Adobe Font website, tried in Indesign, uninstalled all indesign versions, restarted preferences, uninstalled adobe cloud.

                              tried everything,

                              Deactivating fonts on adobe font website, reactivating them. Doing the same in the cloud app. No fix.

                              FONTS HAVING ISSUES : Source Sans pro, Open Sans, League Gothic, Fire Sans , Fire Sans 2.

                              The error message is : "unable to sync one…

                              3 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                5 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

                                We’ve seen this issue happen when you have the same Font already installed on your machine.

                                So you may try going to where your Fonts are installed on Windows machine – (Control panel > Fonts) and uninstall/remove the Fonts that you are unable to Sync from Adobe Fonts.

                                Hopefully, the problem should get resolved.

                                Adobe InDesign team

                              • Slow work of Indesign when editing text with large footnotes

                                I'd like to report a bug. Please follow the scenario below:

                                1. In a single column with lots of text in it, make two columns for a fragment of text

                                2. In text within the two-column setup, make a footnote. Add several lines of text to the footnote

                                3. Turn on the "Span Footnotes Across Columns" feature so that footnote ends up in the same group with the footnotes at the bottom of the page rather than below the two-column fragment

                                4. Expected behaviour: normal editing can be performed after these manipulations

                                5. Observed behaviour: any text editing after turning…

                                5 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  1 comment  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
                                • Indesign 2019 CC crash after relink document

                                  Every time when I try to relink a document in Indesign 2019 CC, the program crashes. I already send several crash reports to Adobe, no respond.

                                  Adobe could you please fix this bug asap? It is very annoying and I can not do my work properly this way.

                                  1 vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                    If you still face this issue even after updating, please submit the crash report to us.
                                    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                                    Also, please send the following information to santalwa@adobe.com :

                                    • Error snapshot or video recording of the issue.
                                    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                                    Adobe InDesign team

                                  • full swatch list not displaying bug

                                    In the first image, the scroll bar is all the way to the bottom, but it's not showing the rest of the list, when I expand the box (image 2) it displays them... please help/fix?

                                    IndesignCC 13.1 osx high sierra.

                                    6 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      6 comments  ·  Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →

                                      Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

                                      1. Does it happen with the latest InDesign version 14.0.1 ?
                                      2. Is it document specific or happens with all the documents?
                                      3. Does it happen with Swatches panel only or all other panels while expanding ?
                                      4. Have you added any extra swatches or it happens with the default swatches ?
                                      5. Please specify your Platform, OS version and InDesign version.

                                      A short video depicting the issue will be very helpful.

                                    • CC Libraries panel crashes on right-click

                                      Whenever right-clicking on any item in the CC Libraries panel, the panel crashes. Rebooting computer, restarting InDesign, and resetting preferences did not fix the issue.

                                      2 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                        We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                        If you still face this issue even after updating, please submit the crash report to us.
                                        (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                                        Also, please send the following information to santalwa@adobe.com :

                                        • Error snapshot or video recording of the issue.
                                        • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                                        Adobe InDesign team

                                      • ^t

                                        In InDesign, when I use the ^t shortcut to get the type control panel, I lock up and then have to go to Task Manager and close InDesign. (InDesign 14.0.1 x64, Windows 10 Enterprise Version: 1803)

                                        2 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Master pages can't be applied/loaded

                                          Whenever I try to load/apply new master pages to a document, InDesign crashes. I have already rebootet and the same problem still appears. Also tried it on a coworkers computer and the problem is still there.
                                          New master pages can't be loaded/applied.

                                          2 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                            We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                            If you still face this issue even after updating, please submit the crash report to us.
                                            (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                                            Also, please send the following information to santalwa@adobe.com :

                                            • Error snapshot or video recording of the issue.
                                            • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                                            Adobe InDesign team

                                          ← Previous 1 3 4 5 13 14
                                          • Don't see your idea?

                                          Feedback and Knowledge Base