337 results found

1. [ID-4272090]Blank Save As dialog is displayed

   When I hit File > Save, it's like the Save box won't "charge". I don't have this issue with the previous version 20.5

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   7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Thank you for contacting us and bringing the issue in the latest release of Adobe InDesign to our attention. We sincerely regret the inconvenience this has caused and fully understand how disruptive such interruptions can be to your workflow.

   Our preliminary analysis indicates that this issue may be an isolated scenario. We have identified a workaround that can help resolve the issue.

   Please rename the following folders:

   – Rename the CEP folder to CEP.old from:

   • macOS: /Library/Application Support/Adobe

   • Windows: C:\Program Files (x86)\Common Files\Adobe

   If that doesn't help, rename the UXP folder to UXP.old from:

   • macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe

   • Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

   Once done, relaunch InDesign and check again.

   —

   Adobe InDesign Team

2. Indesign 2025 and 2026 hang for long periods during functions such as edting searches, editing paragraph styles, and other things

   Indesign 2025 and 2026 hang for long periods during functions such as editing searches, editing paragraph styles, using the find/replace font function and other things as well.

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   5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

3. [ID-4272938] The new version of InDesign (21.0) does not recognize the Times New Roman font in files saved in the older version (20.5)

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   2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

4. Shadow

   ID 2026, 21.0 x 64:
   When I move a field/object, the drop shadow is partly not moved to the same place. It appears in different places. See screenshot attached. The text field is grouped, the QR code is not.
   This ist new with ID 2026. Thank you

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   2 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

5. palettes stay closed

   Our entire department recently did the newest update to Adobe InDesign (21.0)
   Steps to reproduce the issues: Close document and open another one

   Every single time I open a new file (which is many times per day) the pallets do not pop open. The workspace still looks like it should and when I click on a pallet to use it, it highlights like it would if it was popped open for use but nothing happens.

   Expected result: Pallets pop open so I can make changes on my file
   Actual result: Pallets highlight like they will open but actually stay closed and do nothing

   The only way I have found to make this work is to reset the workspace (whether it's one you have saved as your own or just using a default). EVERY. SINGLE. TIMEEE PLEASE FIX THIS

   Our entire department recently did the newest update to Adobe InDesign (21.0)
   Steps to reproduce the issues: Close document and open another one

   Every single time I open a new file (which is many times per day) the pallets do not pop open. The workspace still looks like it should and when I click on a pallet to use it, it highlights like it would if it was popped open for use but nothing happens.

   Expected result: Pallets pop open so I can make changes on my file
   Actual result: Pallets highlight like they will open but actually stay closed… more

   2 votes

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   2 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Hi Margery,

   
   

   Could you record a screen recording and share it?

   Are you on Windows? Windows 10 or 11?

   
   

   --

   Adobe InDesign team

6. PDF preset: color output settings aren't being applied V21.0.2

   My company has been using the same PDF preset for a couple of years now. Since updating to V21.0.2, the color output settings specified in the preset are not being applied. I tried creating a new preset and the color output settings are still the default, instead of the very specific color settings I need applied for the print vendor we send files to.

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   1 comment  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Hi Todd,

   Could you share more details about the PDF Preset? What were the Color Output settings that are no longer getting applied in 21.0.2, can you show us some screengrabs?

   
   

   If possible, share the .joboptions file.

   
   

   --

   Adobe InDesign team

7. Workspace is still resetting every document. Latest Update has not fixed this yet

   Workspace is resetting every time I open a new document. I received a notification from Adobe that this has been fixed. I've updated and it is not fixed.

   13 votes

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   7 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many bug fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

8. pdf exports to new indd file

   When exporting (interactif or print) to pdf and selecting the option "view pdf after exporting", a new Indd file is created with an editable pdf in it. We can delete the file, but not the pdf (because in use by INDD??) On win 10 and in indesign 2026

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   2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

9. InDesign v 21.0 packaging bug hung up on idml file

   I created a document in the previous version of InDesign (v 20.5.1) and recently converted it to the new version to test things out. I was unable to package the design files from this file, it always seemed to get stuck on creating pdf and idml file and would completely freeze the program. It's definitely creating the files because the folder is there, but the idml file is only 1kb in size, so it's not being created properly. I converted the file back to the previous version and packaged and it did it with zero issues. Something different is happening with this new version.

   I created a document in the previous version of InDesign (v 20.5.1) and recently converted it to the new version to test things out. I was unable to package the design files from this file, it always seemed to get stuck on creating pdf and idml file and would completely freeze the program. It's definitely creating the files because the folder is there, but the idml file is only 1kb in size, so it's not being created properly. I converted the file back to the previous version and packaged and it did it with zero issues. Something different is happening… more

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

10. ID2026 Export Issues

    Exporting PDFs and IDML files in ID2026 is taking far longer than it does to do the same export in 2025, and I'm losing almost all of the hyperlinks on parent pages when exporting to IDML.

    2 votes

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

11. collapsed panels on the right side won't open

    version 21.0 ME
    collapsed panels on the right side don't always open when clicked on, it may work for a while but then stops until I reset my workspace, then it works for a while and then stops again.
    I tried creating a new workspace but still happens.
    The same thing happens to my coworker.

    2 votes

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    1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue

    —

    Adobe InDesign Team

12. Crashes while editing cross-references

    1. InDesign 21.0
    2. Select cross-reference in text (see screenshot)
    3. Double-click name of cross-reference in the panel to edit
    4. Entire program freezes and has to be force quit (waited for about 20 min.)

    This happens with a couple of cross-references again and again. Some other cross-references work as they should.
    Document uses >500 Cross-references on several layers

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit a crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

13. copy something with a shadow from one document moves the shadows randomly

    in the version 21.0 of Indesign when you copy something with a shadow from one document into another and moves it the shadows move to random positions. Workaround: You need to select them manually deactivate and activate them to get them back at the right position.

    2 votes

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    0 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

14. Adobe InDesign 2026 doesn't play well with 2025

    It's absolutely ridiculous to me that the 2025 version and 2026 version are incompatible with each other. I can't open old files easily with the new software. I can't drag and drop items from an older file to a new file. The functionality is absolutely awful. Do better.

    2 votes

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

15. Can no longer expand palettes to full window screen height

    After upgrading to ID 2026, I can no longer expand my palettes to the full height of my screen. In the attached screen shot, the palette is as tall as I can make it. This seems to be the case for all palettes, not just layers. My screen resolution is 2560 x 1440.

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    1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue

    —

    Adobe InDesign Team

16. publish online

    Last night I received an update to version 21.0 of Indesign 2026. Since then, Publish Online has a glitch where it shows certain file types (pngs, jpgs) as gray boxes, even when they are displaying correctly in InDesign. Illustrator, eps, and pdf files seem to work fine. I also notice that previously published documents seem to be fine still. Do I really need to go save all my images as these other file types and replace them, or is a fix coming soon for this?

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    1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

17. Text to image missing from Menu Customisation

    I wanted to colour the Text to Image Menu item.
    But it is missing from the choices in the Menu Customisation panel.
    Can you please add it?

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    1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue

    —

    Adobe InDesign Team

18. Copying/cutting a table causes InDesign 2026 to crash

    Cutting and pasting tables causes InDesign to crash. This is especially true if there are any interactive elements in the table. You will receive crash reports every single time it crashes while I finish my work.

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit a crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

19. placing illustrator images

    One of my students was having an issue when placing a native AI file inside InDesign 21.0 that the graphics became distorted. His image was not very complex. He had a some columns and rows of circles that display and print in a totally different way then they are in the Illustrator file, and some white shapes he had on top of a solid color area disappeared. Everything is fine in Indesign when it is first placed, but if he goes back into Illustrator makes a change and then updates the modified link, that is when the change occurs. The only work around we found was saving the Illustrator file as an older version of Illustrator and then using that file in InDesign. I've never seen anything like this.

    One of my students was having an issue when placing a native AI file inside InDesign 21.0 that the graphics became distorted. His image was not very complex. He had a some columns and rows of circles that display and print in a totally different way then they are in the Illustrator file, and some white shapes he had on top of a solid color area disappeared. Everything is fine in Indesign when it is first placed, but if he goes back into Illustrator makes a change and then updates the modified link, that is when the change occurs. The… more

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    0 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

20. imported mp4 showing as lines and not allowing poster frame

    When importing an MP4 the frame no longer shows the first frame image, it shows diagonal blue lines. A poster frame can also no longer be set.

    I've tried opening an old Indesign file that had an MP4 with a poster frame set and reimport the exact same MP4 next to it and it seems that the original MP4 works as expected, however the newly imported version of the same file doesn't show an image of the video and a poster frame cannot be set.

    Please find an example screenshot of this uploaded, showing the original MP4 working as expected (on the right, imported before the current version of InDesign), and the same file imported in the same way showing only a box with diagonal lines and no ability to set a poster frame (on the left of the uploaded screenshot).

    The version of InDesign is 21.0.

    When importing an MP4 the frame no longer shows the first frame image, it shows diagonal blue lines. A poster frame can also no longer be set.

    I've tried opening an old Indesign file that had an MP4 with a poster frame set and reimport the exact same MP4 next to it and it seems that the original MP4 works as expected, however the newly imported version of the same file doesn't show an image of the video and a poster frame cannot be set.

    Please find an example screenshot of this uploaded, showing the original MP4 working as expected… more

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

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    Adobe InDesign Team