Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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  1. Thumb nail of indesign saved files not appearing after 2019 to 2020 update

    Can anyone help me with this issue, since I update to the 2020 InDesign from 2019 all my icons in saved files don't show the InDesign thumbnail is this a bug or just me being dumb?

    note -
    -Files still open as normal.
    -Even if I save them in 2020 formate still no icons
    -Other adobe programs since update show Icons.

    22 votes
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    13 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Can you please let us know if any of the below workarounds help:
    1. On refreshing the contents of the folder (where these indesign files and idml are saved), the icons of indd and idml files should appear again

    2. On the 2nd launch of InDesign the folder icons should reappear.

    Thanks

  2. Style Override Highlighter not highlighted when in use

    When I make some style changes in my text, the "Style Override Highlighter" marks theses changes. Great feature, no problem at all.

    But when I 1) quit InDesign and 2) start it again, the changed text is highlighted but the "Style Override Highlighter" icon [+a] is highlighted not at all.

    Solution shortcurt: Click on [+a] in character style panel, then on [+a] in paragraph style panel and it should behave the way it should. But it would be better if it'd be working the way it should.

    German InDesign 2020, Mac OSX 10.14.16

    15 votes
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    6 comments  ·  Styles  ·  Flag idea as inappropriate…  ·  Admin →
  3. Incorrect re-linking of image files with rotation metadata

    This bug occurs in all versions of InDesign.

    InDesign reflects the EXIF orientation in the transform panel when an image file is placed. However, under the following conditions, the result of relinking will be incorrect.


    • The image file is rotated 90 degrees with EXIF orientation.

    • In the transform panel, the vertical and horizontal percentage values are different.

    Image files taken with an iPhone often retain the EXIF orientation rotation. If such a file is placed in indd by the client and the vertical and horizontal percentage values are different, there will be a problem that will cause drastic changes in…

    20 votes
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    2 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    We tried various scenarios with the attached file and got the following results:

    1. Placed the ‘EXIF-Orientation-6.jpg’ file shared in the thread.
    -Rotation angle of the content was shown as -90°

    2. Edited the .jpg file in Photoshop to just change the color and Updated the link in InDesign.
    -Rotation angle of the content was changed to 0°

    3. Then placed this edited file again, as a new link, in InDesign.
    -Rotation angle was shown as 0°

    Are you also seeing the same results?

    -InDesign Team

  4. Media panel crash

    I’m using Indesign 2020 and every time I go to window<interactive<media and the panel opens the second I click it it becomes huge and then Indesign freezes

    7 votes
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    7 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com:
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

  5. [15.0.2.323] Big problem with unrecognized user dictionaries

    macOS 10.14.6 - multiple computers with us and with customers

    We noticed today that extensive user dictionaries are recognized as such by the existing documents, but InDesign (current version) completely ignores them and thus incorrectly hyphens them.

    In a special case, a very extensive user dictionary is linked as a symlink (alias) from the Dropbox into the corresponding Linguistics folder in Application Support / Adobe. So far, this worked wonderfully with all versions and has the advantage that adjustments are automatically distributed correctly via the Dropbox.

    I tried the following:
    the symlink resolved and the extensive dictionary (a lot of…

    3 votes
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    3 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
  6. Crashes on opening document created in indd 2019

    Crashed as soon as I opened a document from 2019. After several tries, I was able to open the same document successfully, but it didn't recognize fonts in the Document fonts folder. It didn't matter whether it was opened from within InDesign or from the Finder. The successful attempt was from the Finder.

    1 vote
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com:
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

  7. InDesign 2020: crashing, undo doesn't work, missing fonts, text wrap is broken, so many bugs

    The Undo bug is back. I tried to undo some text (in a table) and it reverted the document back to the previous save and then crashed.

    On re-opening, ID complains that it can't find my installed fonts that I used in the document. They show up in the document, it just complains that they are not there. These are fonts that I bought and installed, so I know they are available.

    I have also been having problems with text wrap not working half the time. I set a box (I've tried both image and text boxes) to text wrap…

    1 vote
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com:
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

  8. Print thumbnails to postscript — file unusable

    When I print thumbnails [or a booklet] to a postscript file, InDesign 15.0.2 creates the file, but it cannot be read in either Preview or Acrobat.

    You need to allow for a useable PS/PDF export for sharing thumbnails or booklets with colleagues who do not use InDesign.

    1 vote
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    2 comments  ·  Print/Packaging  ·  Flag idea as inappropriate…  ·  Admin →
  9. Save functions unavailable

    I'm using a Mac and running Catalina, have ID 2020. Yesterday, an existing file of 33 pages stopped allowing me to save it. I had no idea it wasn't saving and lost hours worth of work by the time I realized what was happening. I tried starting a new document and pasting the text into it, but same problem. I started a new document again and it allowed me to save immediately, but the second I dropped in text (different text this time), I lost the ability to save the file. I can export to PDF or IDML, but cannot…

    3 votes
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    2 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  11. next page doesn't work

    Hi there,

    When inserting Type=>Special Characters=>Marker=>Next page InDesign inserts the CM marker which is the current page. Consequently where I need the next page number to appear it displays the current page number.

    Kind regards
    Mike Howell

    2 votes
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    2 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    The text frame containing the Next Page Number Marker has to just touch the text frame and the correct page number gets picked. No need to link the text frames together. Just the fact that it touches the text frame will make it automatically pick the correct next page number that the text flows to in the document.

    Hope that helps.


    Adobe InDesign team

  12. Black swatch in cell diagonal line is not overprint

    In Table and Cells, stroke color default swatch is [Black]. In this case, overprinting is set even if the overprint check box is off.
    However, the diagonal line does not set the overprint even if [Black] swatch is applied.
    This is not set unless the check box is checked, so it must be the same as stroke because it behaves differently from stroke.

    5 votes
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    2 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
  13. 15.0.1 crashes when creating new file // Mac Catalina 10.15.3

    15.0.1 crashes when creating new file // Mac Catalina 10.15.3

    File new, command+n, and selecting a new document in the window when opening InDesign all cause INDD to crash. The only way I can create a new file is to open an old file and save as, then delete content/change size/etc.

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com:
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

  14. inDesign 2020 removed the zoom view box from the top menu bar

    This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

    I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or…

    4 votes
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    1 comment  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    The change was made to reduce the UI clutter for the user and it was moved to the bottom left of the screen in the Status bar where other controls like page navigation, preflight profiles, etc. are available.

    To continue using this feature, we can suggest a simple workaround which takes less than a minute to accomplish – just open the Keyboard Shortcuts dialog, choose Views, Navigation from the Product Area drop-down, select the ‘Access zoom percentage box’ from the list of commands and assign a shortcut – example, Ctrl-Alt-5. You can customize the keyboard shortcuts as you like and save a new Keyboard Shortcut Set.

    Meanwhile, we are reviewing this request.


    Adobe InDesign team

  15. 14.0.3 Crashes and wipes all preferences (17th October 2019)

    On closing a document on a mac (using the red dot) inDesign suddenly crashes. When I re-open it, all my preferences have been reset to default - including the animated tool tips returning.

    2 votes
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    6 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com:

    • Quit InDesign and create a backup of Preference and cache. Relaunch InDesign to observe if the preferences have been reset.
    • Next time when you encounter a crash, create a backup of Preference and cache prior to InDesign launch. If the issue is encountered, send the back up of preference and cache to the above mail ID


    Adobe InDesign Team

  16. copy/paste of URL loses character style

    ID 15.0.2; Mac OS 10.14.6


    1. copy a passage containing a URL formatted with a character style


    2. paste the passage


    expect char. style to be retained

    actual: char.. style is eliminated; reverts to [None]

    This happens when char. style is named 'Hyperlink' or when a char. style with another name is used.

    Related issue: 'New Hyperlink from URL' always creates and applies default char. style Hyperlink unless I name my char. style for URLs 'Hyperlink'; 'hyperlink', for example, will not be applied.

    1 vote
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    1 comment  ·  Styles  ·  Flag idea as inappropriate…  ·  Admin →
  17. Text-fields behave strange after InDesign 2020 update

    Since the release of InDesign 2020 there frequently appears a circumstantial bug, that is not reasonable in any way:

    When i double click (edit) or just copy any text-box, suddenly the content is moving downwards (about 3pt), so that it disappears in overflow text and has to be realigned. It even happens when I copy and paste those Elements or duplicate the whole page, so one of the most fundamental functions became futile (image "Adobe-Indesign-Bug-duplicate.jpg")!

    Additional the maximum height of the box, before the text disappears in overset, isn't depending on the contents height like in older versions, but is…

    1 vote
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    1 comment  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  18. InDesign freezes and then crashes

    Version: InDesign 15.0.1 x64
    Issue(s): 1. One example is that when working in InDesign and go to save a file the application shows that the icon is spinning and never seems to stop spinning. Then an error message pops up on the screen indicating some sort of issue and then the application crashes to the desktop.
    2. When opening up a file that I have been working on it takes a while to open and when it does open it opens a prior file that I was working on.
    Expected Results: 1. When saving a file I am expecting the…

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please send the following information to santalwa@adobe.com:
    • Reproducible Steps – What were you doing when InDesign freeze?
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

  19. InDesign 15.0.2 won't open

    The new 15.0.2 version on a Mac will continue to bounce and not open. The splash screen doesn't show and the app will not respond. I have let the app try to open for an extended period of time, but after 10 minutes of just bouncing and not opening, the app has to be force quit.

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please help us to re-create the issue at our end by answering a few questions.
    Is the issue still reproducible at your end?
    Were you having any other InDesign version on the same machine?
    Which version of mac are you using? Did you recently upgrade to Mac?

    Thanks and Regards
    InDesign Engineering

  20. Crashes on quick apply

    My InDesign crashes when I use the quick apply shortcut (command enter).

    Computer specs
    Mac Mini (late 2012)
    OS X 10.13.6
    8GB RAM

    2 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com:
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

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