Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
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Anchored item with white overprints
This is a 'white' bug.
I regularly use anchoring to keep items aligned and for spacing.
Text is black. Art or tables need white in them to knockout the shade beneath.When a table is placed inline or a piece of art is anchored in a text box that has a color or a border... the white is ignored in the anchored object.
There is no reason to ignore a color just because it is inline or anchored.
This bug forces me to layer the object on a different layer, causing extra work in keeping the item aligned after edits.
1 votePlease respond to the reply sent by us.
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Adobe InDesign team -
contour freaking out
Contours on Text are freaking out in CC 2019 (14.0.2)
See attached PDF (.INDD is not allowed to be attached....)
2 votesHi,
Please can you send the .indd file via mail?Also, is the issue not happening with previous Indesign versions?
Thanks,
Aman
amaarora@adobe.com -
InDesign buffers every 5 seconds
I am on a new MacBook Pro; every other adobe program runs fine, including After Effects. There shroud be no reason why drawing my second text box InDesign makes it borderline crash. Im working off my internal hard drive and it is happening with every InDesign file. I have the display performance set to fast and I have no other programs opened.
1 voteWe have released InDesign CC2019.0.2 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
master page
The header items of my master pages are not always exporting. The top image is form the PDF. The bottom image is from the InDesign file. Notice how the gray rule is missing from the PDF. Sometimes the rule is missing from the left hand pages, sometimes it's on the right-hand pages.
The affected master pages were child master pages, and I was able to get around this issue by detaching the rule from the parent master page, and making it standalone on the child master page. Has anyone else experienced this issue? This appears to be a very recent…
1 votePlease provide more information to santalwa@adobe.com –
• Reproducible Steps – What were you doing when you encountered the issue in InDesign?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Adobe InDesign Team
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InDesign Is Still Unusably Slow
Despite this forum being filled with "solved" reports of InDesign being unusably slow, it remains so.
I am editing a 4 page document that is almost all text, and yet I get the spinning ball after each and every keystroke. It can take 5-10 seconds just to complete typing a word, and heaven help me if I make a mistake and need to backspace.I just updated InDesign this morning so I am on 14.0.2. I'm running Windows 10 1903. The machine is an MSI laptop with an i7 processor and 12GB of RAM.
I have attempted to edit the…
2 votesHi,
Thanks for creating the thread.
Please can you mail me a sample document with which i can reproduce the issue at amaarora@adobe.com?Thanks
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No longer shows hidden characters for one particular document.
I just updated to InDesign 14.0.2 x64 on Windows 7.
The option Type > Show Hidden Characters no longer works for this document.
It does not show newlines, paragraph marks, etc.
This document has one pages at 2.5" x 5" size, with only text.1 voteHi,
Please confirm if toggling the View→Screen Mode from Preview to Normal, shows up the hidden charactersThanks
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eyedropper tool
Using the eyedropper tool to select a color from the desired text is not working properly. Only strokes are painted with the desired color, not the text. It should like Illustrator's eyedropper tool which works perfectly. I have to use Illustrator's eyedropper tool to get the desired results I want.
2 votesHi,
Please can you confirm if the “Character Settings” are turned on in the Eyedropper options?
you can double click the eyedropper tool to check the eyedropper optionsThanks
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1 vote
As per discussion over email, the crash is being faced in InCopy CC2014 while working with Smart Connection(external plugin). The customer will try will InCopy CC2019 and update the thread accordingly.
Adobe InCopy Team
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1 vote
As per discussion over email, the crash is being faced in InCopy CC2014 while working with Smart Connection(external plugin). The customer will try will InCopy CC2019 and update the thread accordingly.
Adobe InCopy Team
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Warnhinweis "Dokument wurde außerhalb des Buches bearbeitet"
Wird eine Buchdatei bearbeitet und geschlossen ohne das das Fenster Buch geöffnet ist, wird das Dokument mit dem Warnhinweis "Dokument wurde außerhalb des Buches bearbeitet" markiert.
Dieser Fehler tritt nicht auf, wenn das Fenster Buch beim Schließen oder Speichern geöffnet bzw. angezeigt wird.
Es ist kein Grund für dieses Verhalten zu erkennen. In den letzten ID Versionen trat dieser Effekt nicht auf.7 votesHi,
Please can you share a sample book with which i can reproduce the issue.
Also can you send a small video demonstrating the issueThanks
amaarora@adobe.com -
Command W closes all document tabs in order and then crashes InDesign
Using Command W to close a document tab closes _all_ document tabs (in order) before crashing InDesign.
1 voteWe have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Adobe InDesign Team
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Unable to package files - program freezes creating IDML
Unable to package documents since 14.0.2 x64 update. Freezes on create IDML. When you try to cancel app hangs. Have to crash service to get the app to close.
Windows 10 - 1809 17763.437
4 votesHi,
Please can you share the files with which you are facing the issue?
Is the issue consistently reproducible with the files?Please zip the package folder of the file for sharing
Thanks
amaarora@adobe.com -
storing files on desktop
Not an idea, but a problem...InDesign support is telling me that I need to store my customer's book (a catalog) on my desktop AND all the associated images...that's impossible...there are over 1300 images in this 180 page book.
ID crashed three consecutive times today trying to open the book to change the dates which appear on the master pages...I'm using the most updated version of creative cloud in a windows 10 environment...
Any ideas of how to fix this? InDesign seems like a very unstable software to have come from a premier (and premium) software company like Adobe.1 voteWe have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)Adobe InDesign Team
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hyperlinks missing or corrupt when opening CC2017 documents into CC2019
InDesign files opened from CC2017 (They were on our backup server from a job 3 years ago) using InDesign 14.0.2 x64 on Win10 64bit (CC2019) -
They open fine without any issue except the hyperlinks - they are all broken/corrupt. When doubleclicking on one, it is effectively blank, as if I were making a new one.
I tried saving as .idml and reloading, but it was still the same. How can I get these hyperlinks back to normal? Do I have to reinstall CC2017 again (is that even possible?).
Any help greatly appreciated1 votePlease provide more information to santalwa@adobe.com –
• Reproducible Steps – What were you doing when you encountered the issue in InDesign?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?Adobe InDesign Team
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3 types of consistent crashes during past 3 months
Using version 14.0.2 x64 under Windows 10.
Working on a 356-page book. Three types of crashes occur consistently:
1 - When I export to PDF.
2 - When I add pages, usually in increments of 10.
3 - When I switch between single-page layout and 2-page spread layout.After every crash, when I go to open the file, inDesign offers to auto recover the file. When I say yes, InDesign warns me that the file might be corrupt. I always open anyway. After 3 months working on this book, I can't afford to start over, so I hope for the…
1 votePlease submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Adobe InDesign Team
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Italics not showing in InDesign CC2019 - but does in all other versions
I have a .docx file that when brought into InDesign CC2019 (14.0.2) the italics do not show. The italics show in all other versions of InDesign. This is worrying for when we work on long documents. The error still occurs if the file is changed to a .doc file.
1 voteHi,
Can you please tell me what part of text in the word file is not imported as italics in Indesign?
The italics portion in the word file are:
Australian Book Review
H-France Review
je ne sais quoiall of which are imported as italics in InDesign
Can you tell me what am i missing?
Thanks
amaarora@adobe.com -
InDesign crashes when editing text
21.5" iMac with 3.06 GHz Intel Core 2 Duo
macOS High Sierra version 10.13.6
12 GB RAM
360+ GB of hard disk spaceWhen attempting to copy text from a word document into 28 Mb file in InDesign, InDesign freezes... endless spinning color wheel. Problem is persistent - every time I try to copy a paragraph of text. It even occurred when I tried typing the paragraph of text.
Tried updating InDesign CC
Tried uninstalling and reinstalling
Tried using Story Editor to edit text box.Apple crash report attached.
1 voteWe have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Adobe InDesign Team
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InCopy crashes while saving document or checking in
InCopy 14.4, MacOS 10.14.4
InCopy document crashes all the time while saving or checking in a document.
The document contains a lot of comments and cross references to other documents.
I have already tried to copy all content into a new document. This does not help.
I cannot work further on the document, so I need assistance!1 voteWe have released InCopy CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InCopy crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Adobe InDesign Team
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Keyboard commands do not respond in document until text field is selected
Indesign 14.0.2 x64
Windows 10After opening any document, the keyboard does not work. Print, open, and quick key selections for tool will not register until I select the type tool with the mouse, and click on a text field so that the cursor appears.
I then have to click on the selection black arrow tool for any keys to start working. I use mainly quick key shortcuts and commands all day, so this occurs every new document opened.
1 voteCould you please try clearing up(or renaming) your preferences and cache for InDesign 2019(14.0).
If you still face the issue after doing the above, please share with us some screenshots and(or) small video demonstrating the problem.-InDesign Team
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panels / windows won't open, InDesign doesn't launch 80% of the time
Honestly wasn't sure what to file this under. I am running the latest version of InDesign (version 14.0.2). About 4/5 times when I click to launch InDesign, it bounces for several minutes and then nothing happens... and then it stops bouncing and the dot under the app also goes away, yet the app says its open - still no windows. Eventually - usually after about 10-15 minutes of waiting - I have to right click, quit, and start again.
But this is the part that really bothers me: When it finally does open properly and loads a document, many of…
1 voteCould you please try reinstalling InDesign application after clearing up(or renaming) your preferences and cache for InDesign 2019(14.0).
If you still face the issue after doing the above, please share with us some screenshots and(or) small video demonstrating the problem.-InDesign Team
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