Share for Review SYNC Broken
I use "Share" > "Share for Review" on a Program for review by multiple departments for edits. I received notifications of over 200 edits, but upon opening the InDesign file to begin changes, the "Window" > "Comments" > "Review" Panel data is empty and again says "Create Review".
So the connection from my online review and the source InDesign is broken. Additionally, there is no option to save that online version as a pdf to import the comments via that option in "Window" > "Comments" > "PDF Comments"
We’ve released an update to InDesign – 15.1.2
Please update to this latest version and see if the issues you were facing earlier have got resolved.
Remember to check how you are signed into your CC account and if need be, sign out and sign in again. Since Share for Review is a service and dependent on your login to your Adobe ID account, it is important that CCD app is working well with your credentials.
Adobe InDesign team
Liz Yap commented
I just experienced the same problem. I did a share review link. My client made the pinned edits he wants. I opened my document and the "shared link" is missing... Panel data is empty and again says "Create Review". I am trying to convince my client to use this process, but know I am not sure how to resolve so He still has confidence that this the direction to go with his work with me.
Uwe Laubender commented
did you save the document with "Save As" ?
Then it will lose all the comments in the Review panel.
Even with "Save As" to the same name this issue will occur.
( ACP )
Dusty LaPerriere commented
Here is more information on this document. It was created on 3/27. It went through many edits using a pdf shared for review. After all of the drafts it was finalized for a virtual commencement ceremony on 5/13.
After the ceremony there was a request for a final version with any persons that changed graduation or honors status to live online. I created a new version of the file, shared it for review and saved it on 7/1.
Then, I returned to that same saved document after comments were shared on 7/8 but the review panel is empty.
So, since there is a missing connection from the document cloud and my file, can a development be made to paste the published link into InDesign's share for review panel to re-establish that connection?
This would be a great help for re-linking in case the file is moved, renamed or not saved after being shared for review.
It is possible that I moved the file or renamed it, but I can't be sure. There are still edits coming in and the file lives on a network so the file must be closed daily, so leaving it open is not an option for my situation.