Exporting to PNG file on network drive doesn't work
There appears to be a bug when exporting PNG files to network mapped drives in Mac OS X 10.13.4 (Darwin) Adobe InDesign 2018 (latest version).
This is in a domain environment using domain credentials. You export the file as PNG and it doesn't appear in the folder as expected. If I export to desktop it works fine, if I copy it from desktop to the share it copies fine. Just cannot export directly.
Jack
shared this idea
Hello,
Can you confirm the InDesign version you are using? Is it 2018.1 or 2018?
I assume the path to which you are trying to export the PNG is /Volumes/Shares/011 Changed Information/002 Changed Information/00617 Changed Information/Changed/ ?
Is this drive mounted via SMB?
Is it a NAS server?
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Kathy Dotson commented
Has anyone found a solution to this problem? I have been using Adobe CC for over a year and exporting PNGs and JPEGs to an external drive has always been fine. All of a sudden it is not working and I need to export to my desktop and then move to the correct folder on my drive. Saving PDFs to an external drive is fine, as is exporting PNGs and JPEG from Illustrator.
Any suggestions/solutions? THANKS! -
Holly Crews
commented
This just started for me as well. InDesign 16.0.1 on Catalina.
Could export any image type just fine until yesterday. Now it acts like it is exporting to the network drive (SMB connection) but there is no file. Exporting to desktop works fine. -
Anonymous
commented
I have this problem when trying to save or link to files in MS Sharepoint folders. It appears to save, but then after I close it out, I find that the file size is zero. I use InDesign 2021 Version 16.0 x64
Debi Morgan
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Carl Forde
commented
I'm using InDesign 15.1.1 and am experiencing this problem exporting JPGs and PNGs to network drive. Export of PDF to the same location works fine.
This is on MacOS Catalina 10.15.6 -
Bec
commented
I am having this same issue.
I am using Indd CC 2019 on a mac.
does anyone have a solution to this. It's very frustrating exporting to my desktop and moving to the folder on my hard drive -
Cole
commented
InDesign fails to export image files to a server location. No slashes in the file name. Export to Desktop works fine, export the same file to a server folder and nothing happens after dialogue box disappears.
This needs some sort of error or alert...or they could make it work correctly.
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James
commented
Having the same issue. Export JPEG works fine onto desktop but not to network drive. Using Illustrator CC
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Mayura
commented
Can somebody respond to this below bug.
Its been 9 months since it was reported. -
Jack
commented
We have tried just now to change to SMB v1 and it worked temporarily the first time, but now it's not exporting again.
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Jack
commented
It's Adobe InDesign CC 2018 version 13100
Yes that is the path, Yes it is mounted via SmbFS (SMBv2)
It's a file share on a file server (Windows Server 2016 Standard) -
Jack
commented
Dtruss gives the following information open("/Volumes/Shares/011 Changed Information/002 Changed Information/00617 Changed Information/Changed/test.png\0", 0x25, 0x64D7A8) = -1 Err#2
I cannot find any further information in logs or debug output, if I remount the drives it fixed it once but it isn't working again after remapping drives.