Clients who have CS6 can't open any IDML files I create/export in CC2018. They receive an error message saying the format is unsupported or a plug-in is missing. IDML files created/exported from an earlier version of CC (2017) work fine.7 votes
Unable to package documents since 14.0.2 x64 update. Freezes on create IDML. When you try to cancel app hangs. Have to crash service to get the app to close.
Windows 10 - 1809 17763.4374 votes
Please can you share the files with which you are facing the issue?
Is the issue consistently reproducible with the files?
Please zip the package folder of the file for sharing
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