191 results found

1. Mouse-click in menus becomes disabled

   InDesign 12.1.0.56; macOS Sierra 10.12.5; Magic Mouse

   The issue varies with any file. I have mostly seen this occur when in the Find/Change window, or when I try and select a font. My mouse will not be able to click (select) anything in the drop down menus. I am able to select with my keyboard by using the arrows and "return" key. To get the mouse to click (select) an option from a drop down menu, I must first restart InDesign and then open the same file.

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   95 comments  ·  Others  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Based on the recent comments from users saying that they are no longer encountering this issue after the release of 14.0.1, we are marking this as Fixed.

   —
   Adobe InDesign team

2. Can't drag objects

   I am unable to drag objects/textbox/etc in InDesign. I can resize using corner handles but I'm unable to click and drag object to desired location I've uninstalled, reinstalled, shutdown, restarted, cleared all settings, etc and nothing seems to work. I have never encountered this issue in all my years of using InDesign. Please help!

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   FIXED  ·  Abhinav Kaushik responded

   Hello All,

   We thank you for your patience all this while.

   Addressing this problem has been tricky for us given the random nature of the issue.
   Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

   Many of you must have received email from us seeking more details about the issue.

   We have concluded our investigation and came up with the below mentioned finding:

   It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
   If the user tries to drag it from any other position, the object cannot be moved.

   We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest version id 14.0.3.

   Please download and install id 14.0.3 and let us know your feedback on the new experience.

   Note:
   If you are unable to drag other types of objects (other than empty polygons), please check the memory usage of your system. It has been observed that when the memory usage reaches the critical level, dragging of the objects become difficult.
   As a workaround, you may either try to close some applications or restart the system.

   Regards,
   InDesign team

   Hello All,

   We thank you for your patience all this while.

   Addressing this problem has been tricky for us given the random nature of the issue.
   Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

   Many of you must have received email from us seeking more details about the issue.

   We have concluded our investigation and came up with the below mentioned finding:

   It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
   If the user tries to drag it from any other position, the object cannot be moved.

   We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest… more

3. Arabic exported to EPUB (Fixed Layout) doesn't show properly

   • InDesign 15.1.2 / Mac OS 10.15.6

   • Create an InDesign document with Arabic content. Apply any Arabic font.

   • When exporting to EPUB (Fixed Layout) we should see the Arabic text appear in the epub viewer in similar manner as it shows in InDesign document.

   • The exported epub document is viewed in Apple's Books application, and Adobes Digital Editions 4.5 with similar problems in both epub viewers, where all Arabic text is either invisible or messed up and shifted from its location.

   • Attached images from InDesign document, and epub file which was exported from InDesign.

   • Links from InDesign forums on the same topic…
   https://community.adobe.com/t5/indesign/arabic-text-no-showing-on-epub-fixed-layout/m-p/11406882?page=1

   https://community.adobe.com/t5/indesign/arabic-text-not-showing-upon-export-to-epub-on-version-15-1-1/m-p/11384957?page=1

   https://community.adobe.com/t5/indesign/arabic-epub-issue-from-indesign/m-p/10818486?page=1

   • InDesign 15.1.2 / Mac OS 10.15.6

   • Create an InDesign document with Arabic content. Apply any Arabic font.

   • When exporting to EPUB (Fixed Layout) we should see the Arabic text appear in the epub viewer in similar manner as it shows in InDesign document.

   • The exported epub document is viewed in Apple's Books application, and Adobes Digital Editions 4.5 with similar problems in both epub viewers, where all Arabic text is either invisible or messed up and shifted from its location.

   • Attached images from InDesign document, and epub file which was exported from InDesign.

   • Links from… more

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   38 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This issue has been fixed in the latest InDesign version - InDesign 2023.

   
   

   --

   Adobe InDesign team

4. Forced line breaks within text variables introduces an unavoidable letter space

   When a forced line break is inserted within text that is used for a variable, a random, unavoidable letter space is introduced into the variable text.
   There are obvious workarounds, but a solution to this would be really convenient.
   See attached screenshots for example.

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   65 votes

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   13 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We're happy to announce that the fix for this issue is now available in the latest update of InDesign - version 17.2 that is available from Creative Cloud Desktop application.

   
   

   Please update to this latest version to get the fix.

   --

   Adobe InDesign team

5. Do not use Osaka font for PDF page information

   When exporting a PDF with the Japanese version of InDesign for Mac, the Osaka font is used for the characters in the page information. If there are voiced or semi-voiced sound marks of Japanese characters in the file name, an error will be displayed and the characters will be garbled because Osaka does not support those characters.

   1. Name the indd file "だじづでど.indd".
   2. Export the PDF.
   3. An error is displayed and the file name of the page information is garbled.

   Osaka is no longer a very old font on the Mac. Don't use Osaka now.

   Use a font that supports semi-voiced sound marks to prevent errors. Illustrator already uses KozGoPr6N-Regular to prevent errors.

   Japanese:
   PDFのページ情報にOsakaフォントを使わないでください

   日本語版のMac版InDesignでPDFを書き出すと、ページ情報の文字にOsakaフォントが使われます。ファイル名に日本語の文字の濁音や半濁点があると、Osakaがそれらの文字に非対応なので、エラーが表示され、文字化けします。

   1. inddのファイル名を「だじづでど.indd」にします。
   2. PDFを書き出します。
   3. エラーが表示され、ページ情報のファイル名が文字化けします。

   MacではもはやOsakaはとても古いフォントです。今はOsakaを使わないでください。

   半濁点に対応したフォントにして、エラーを防いでください。IllustratorはKozGoPr6N-Regularを使ってすでにエラーを防いでいます。

   When exporting a PDF with the Japanese version of InDesign for Mac, the Osaka font is used for the characters in the page information. If there are voiced or semi-voiced sound marks of Japanese characters in the file name, an error will be displayed and the characters will be garbled because Osaka does not support those characters.

   1. Name the indd file "だじづでど.indd".
   2. Export the PDF.
   3. An error is displayed and the file name of the page information is garbled.

   Osaka is no longer a very old font on the Mac. Don't use Osaka now.

   Use a font that supports semi-voiced… more

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   9 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This issue has been fixed in the latest update of InDesign 2022 - version 17.3

   Please update to this latest version of InDesign using Creative Cloud Desktop Application to get the fix.

   --

   InDesign team

   Adobe

6. Navigation Points Not Available to Scripting in InDesign 2021 (16.0)

   Problem Description:
   Querying navigation points inside a movie trigger errors from InDesign 16.

   Steps to Reproduce:
   1. Query movie.navigationPoints.length or movie.navigationPoints.count() with Extendscript.

   The following script shows this issue(s) with simple document containing a move and one button with a play at navigation point action applied.

   var btn = app.activeDocument.buttons[0];
   var beh = btn.behaviors[0];
   var mov = beh.movieItem;
   var navPts = mov.navigationPoints;
   try{
   alert(navPts.length); /doesn't exist/
   }catch(err) { alert([err,err.line])}

   try{
   alert(navPts.count()); /*Give incorrect error - Error: Request failed because the underlying functionality is no longer available in the current version of the application */
   }catch(err) { alert([err,err.line])}

   alert(navPts.everyItem().getElements().length); /incorrectly says zero, when there are 2 navigation points/

   Actual Result:
   Each produces two separate errors.

   Expected Result::
   Both should be valid queries.

   Any Workarounds:

   No. Expected functionality is simply missing.

   movie.navigationPoints.everyItem().getElements().length at least doesn't produce an error, but it also doesn't include navigation points.

   This feature was added back to InDesign, but the scripting of it was neglected. I've filed a bug in prerelease as well. Posting here so others are aware.

   Problem Description:
   Querying navigation points inside a movie trigger errors from InDesign 16.

   Steps to Reproduce:
   1. Query movie.navigationPoints.length or movie.navigationPoints.count() with Extendscript.

   The following script shows this issue(s) with simple document containing a move and one button with a play at navigation point action applied.

   var btn = app.activeDocument.buttons[0];
   var beh = btn.behaviors[0];
   var mov = beh.movieItem;
   var navPts = mov.navigationPoints;
   try{
   alert(navPts.length); /doesn't exist/
   }catch(err) { alert([err,err.line])}

   try{
   alert(navPts.count()); /*Give incorrect error - Error: Request failed because the underlying functionality is no longer available in the current version of the application */
   }catch(err) { alert([err,err.line])}

   alert(navPts.everyItem().getElements().length);… more

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   6 comments  ·  Scripting  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The fix for this issue is available in the latest InDesign release 16.2.1
   Please update to this latest version to get the fix.

   —
   Adobe InDesign team

7. Share for Review strikethrough & highlight from online edits aren't visible in InDesign

   InDesign Vs. 16 Share for Review: if the reviewer uses the strikethrough text or highlight option, I don't see these in my indesign doc. I can see the strikethrough text on the browser version, but the highlight disppears completely. The review comment is in both places, just not what it's referencing.

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   67 comments  ·  Share for Review  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The fix for this issue is available in the latest InDesign release 16.2.1
   Please update to this latest version to get the fix.

   —
   Adobe InDesign team

8. publish online navigation buttons disappear in browsers and don't come back

   When I view a published document, the browser based navigation buttons and menu for downloading disappear after a couple seconds and don't come back without hitting F5. This is unworkable. Please change it so the nav arrows remain on the screen, even in full screen mode. I can't have my clients struggling to go to the next page. This happens in Chrome and Firefox. In Edge, they disappear, but will reappear if I move my mouse to the edge of the screen - also very frustrating because I just want to click through the document without struggling to find the arrows. This is a browser issue, NOT a document issue - this happens with ALL documents.

   When I view a published document, the browser based navigation buttons and menu for downloading disappear after a couple seconds and don't come back without hitting F5. This is unworkable. Please change it so the nav arrows remain on the screen, even in full screen mode. I can't have my clients struggling to go to the next page. This happens in Chrome and Firefox. In Edge, they disappear, but will reappear if I move my mouse to the edge of the screen - also very frustrating because I just want to click through the document without struggling to find the… more

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   66 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This issue has now been fixed for the browsers which were showing this anomalous behavior.

   Please check to see if it is working fine now and let us know if the problem still occurs for you.

   
   

   --

   Adobe InDesign team

9. Export and Save As dialogs not showing up in MacOS Monterey

   1. 16.4
   2. Installed MacOS Monterey then InDesign Export or Save As dialogs stopped working.
   3. Export or Save As dialogs should be showing up
   4. Export or Save As dialogs not showing up with either keyboard shortcuts or when using the dropdown menu.
   5. The issue was validated by your support staff Lakshay (Adobe) through remote access 26.10.2021
   53 votes

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   54 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Thank you to all of you who have responded, saying that this issue is solved after updating macOS to Monterey 12.1. 

   
   

   
   

   --

   Adobe InDesign team

10. Presentation mode (shift+w) glitch in catalina

    Indesign CC 2019 running on a 15-inch, 2018 Mac, 2,6 GHz Intel Core i7 6 core, 32GB memory, with Catalina iOS 10.15.

    Every time i enter the "presentation mode", the first page i visualize looks good, when i move with the keyboard arrows to another page it visualizes glithces.

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    35 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The required fix has been done by Apple in 10.15.3 and newer versions of macOS.
    Please update macOS to resolve this issue.

11. When applying underline feature to TateChuYoko, the underline doesn't show

    When applying underline feature to TateChuYoko characters, the underline doesn't show. It means, the underline feature is set correctly, but it does not appear against TateChuYoko characters. We’ve struggled to this bug for a long time. As workaround, we have to create Anchor objects for TateChuYoko characters, or to put stroke lines instead of underline. These workarounds waste a lot of time. Please fix this ASAP.ASAP.

    [Japanese]
    縦中横に下線機能を適用しても、下線が表示されないバグ

    縦中横の文字に、下線機能を適用しても、下線が表示されないバグがあります。私たちは長い期間、このバグに悩まされています。仕方なく別テキストフレームで対応したり、別の罫線で対応するなど、時間のかかる無駄な作業をしなくてはなりません。このバグには、私たち多くのユーザーがとても困っていますので、早く修正をしてください。

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    3 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

12. Page Panel Numbering in right-to-left spreads

    In a document with facing pages, when the document is changed to right-to-left, the numbers in page panel are displayed with a weird encoding or extra characters.

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    49 votes

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    24 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The fix for this issue is now available in the latest update of InDesign – version 16.1
    Please update to this version to get the fix.

    —
    Adobe InDesign team

13. Share for Review fails to update

    No issue creating a Share for Review. However updating an existing Share for Review results in an endlessly spinning blue circle and the link does not update.

    47 votes

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    26 comments  ·  Share for Review  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue is fixed in the latest InDesign version - InDesign 2023.

    
    

    --

    Adobe InDesign team

14. 2021 cannot create new document

    I just updated from 2020 to 2021 version.
    Now, when trying to create a new document, the dialogue works as expected but when clicking "erstellen" (create) nothing happens.
    Even after restarting the whole system (Mac Catalina).

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    47 votes

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    43 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix is available in the latest update of InDesign.

    Please update your copy of InDesign to the latest available update via CCD app.

    —
    Adobe InDesign team

15. Media panel gone HUGE

    So, after running in a while on the new Adobe 2020 app, I noticed that the Media panel started to grow in size each time I opened the tab. Before I could notice, the Media panel was absolutely huge.

    I tried to:

    • Reset the workplace

    • Reset the UI scalling

    • Uninstall and Install again InDesign 2020 (While removing UI Preferences)

    • Restart PC

    Nothing has worked.

    The only solution that seems to work as of right now is to downgrade to 2019.

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    47 votes

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    53 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue has been fixed in the latest release of InDesign – InDesign 2021.
    Please update to this new version of InDesign to get the fix.

    —
    Adobe InDesign team

16. Rounded corners aren't perfectly rounded

    Why aren't rounded corners perfectly rounded? I created a 100x100px square, rounded the corners to 50px which should give me a perfect circle except it doesn't.

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    46 votes

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    8 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

17. Share Review not showing online "pins"

    The comments are marked on web as "Non Mapped Comments" while in Indesign they´re showed in right places!

    The comments are synced "n" times before this momment

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    25 comments  ·  Share for Review  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue of “Unmapped Comments” has been fixed.

    Please use Share for Review feature and check when you make comments on the web if they are shown on the correct Spread.

    —
    Adobe InDesign team

18. Wrong use of German term »Nutzen« in the PDF export options dialogue

    The term »Nutzen« is not used correctly as this usually refers to how many units of a design you put onto a printing sheet.

    What it should read in the options is simply »Doppelseite« or »Doppelseite fortlaufend« or »Doppelseite (Deckblatt)« or »Doppelseite fortlaufend (Deckblatt). The term »Nutzen« should be omitted completely.

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    9 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue has been fixed in the latest release of InDesign – InDesign 2021.
    Please update to this new version of InDesign to get the fix.

    —
    Adobe InDesign team

19. Indesign performance issue : slow opening, saving, exporting files

    InDesign taking up to 5 minutes to open a file. The file is a one-page document. Two minutes of nothing, then 2 minutes of a blue status bar, then another minute watching the tiny status bar on the application icon in the doc. Once the file is "open" it isn't visible until I toggle back and forth between InDesign and another application. Saving, even after changing only one text character, takes 55 seconds. Exporting a 30 page document to PDF took 20 minutes.

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    11 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

20. Khmer script justification is broken

    With the CC version, having World-Ready Composer enabled, Khmer script justification is still broken. I tried to use the text with and without ZWSP, and it's all the same. There was a thread talking about it https://forums.adobe.com/message/5030301 but seems no any new update.

    The justification is also broken in Photoshop CC.

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    14 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team