191 results found

1. "Insufficient data for an image" error is shown on opening PDF in Acrobat

   We are experiencing issues with exporting to PDF. Hi res PDF Compatibility Acrobat 7 (PDF 1.6).
   The PDF is created normally, but when opening the PDF, it sometimes happens that the image is not displayed on one or more pages. The error message for this specific page is: ERROR: Insufficient data for an image.
   We tried to solve this problem within our team. Eventually, we discovered that the issue did not occur for one of our colleagues. Further investigation revealed that this colleague was still using an older version of InDesign (18.3). The colleagues experiencing problems had automatic updates enabled and were working on the new version 18.4. I then uninstalled my 18.4 version and reverted back to 18.3, and the PDF exports started working as before without the error message.

   I hope you can look into this and perhaps address it in the new InDesign version.

   Best regards,
   Mike Böger
   Moolenaar BV

   We are experiencing issues with exporting to PDF. Hi res PDF Compatibility Acrobat 7 (PDF 1.6).
   The PDF is created normally, but when opening the PDF, it sometimes happens that the image is not displayed on one or more pages. The error message for this specific page is: ERROR: Insufficient data for an image.
   We tried to solve this problem within our team. Eventually, we discovered that the issue did not occur for one of our colleagues. Further investigation revealed that this colleague was still using an older version of InDesign (18.3). The colleagues experiencing problems had automatic updates enabled… more

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   9 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This issue has been fixed in the latest release of InDesign - version 18.5 that has just been made available publicly.

   Please download this update from Creative Cloud Desktop app to get the fix.

   
   

   --

   Adobe InDesign team

2. installed font missing InDesign 17.2 macOS 12.3 (Monterey) and macOS Catalina

   Different clients have the same problem. Installed fonts on the system are not recognised by InDesign 17.2. Other Adobe applications recognise the font and it can be used in those applications. I can recreate the problem, my colleague not. After downgrading InDesign to version 17.01 everything works fine.

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   114 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We've just released InDesign 17.2.1 version which addresses this issue.

   Please update to this latest version using Creative Cloud Desktop application.

   
   

   In case the fix does not work immediately for you, please try the following:

   1) Quit InDesign.

   2) Delete the following:

   on Mac:

   /Users/[yourname]/Library/Caches/Adobe InDesign

   /Users/[yourname]/Library/Preferences/Adobe InDesign

   
   

   on Win:

   C:\Users\[yourname]\AppData\Roaming\Adobe\InDesign

   C:\Users\[yourname]\AppData\Local\Adobe\InDesign

   
   

   
   

   Relaunch InDesign & see if it works properly now.

   
   

   --

   InDesign team

3. InDesign opens documents in read only after upgrading to InDesign 2023(18.0)

   Indesign CC 2023 version 18.0 Files open as “Read Only”
   As soon as updated, some files have started to open “Read Only” (RO)
   My OS: Windows 10 Pro 10.0.19044 or 21H2
   PC Desktop
   I am working remotely through a VPN to a server IP address
   I have Indesign 2023 18.0 , and Indesign CS6 installed. I have not opened the CS6 in years. Also noted: My machine does not automatically uninstall the former version when it updates. I manually uninstalled Indesign 2022 after I started using the 2023. At first I thought the RO problem was a conflict, so that was the first thing I did.
   Older version files open up as “converted” ok
   I am able to do all writing on my remote server, I can “save as”, and export files, create folders, delete files, ect.
   If I copy a file that opens RO to my local desktop, I can then open it fine (read/write - RW). If I make changes to that file, save, and then copy it back to remote server, it will open as RO again.
   This does not seem to be happening to every file. I started working on 2 files yesterday, opened and made changes, saved, and closed both multiple times in the morning, then a couple hours later, they opened RO. Then another hour later, one of them opened ok -RW.
   I have a coworker that has the same PC OS Windows system version, and same Indesign version. We both access to the files through same VPN, he is just not in same location as me (about 20 miles away). However, his system automatically uninstalled older versions when it updates. He can open the same files that open RO for me, and they open fine, RW, for him.
   If I open a brand new blank file and I copy and paste all contents from a file that opened RO, then close the RO file and save my Untitled document over it, it will them open up ok when I go back immediately and open it. However, if I go back to open that file, say an hour later, It may or may not open up “Read Only” again.
   I have tried uninstalling and reinstalling Indesign 2023, and checking to make sure updated. I have unplugged (reset) my modem.
   I cannot change my preferences for updates to uninstall older versions at this time as I have a graphics card issue with the latest version of Photoshop. I cannot go back to using Indesign 2022, as my cowerker has already been using 2023 for awhile and many files are converted.
   It seems to be intermittent, and almost like there is a problem with files not closing properly? Any thoughts or suggestions are greatly appreciated!

   Indesign CC 2023 version 18.0 Files open as “Read Only”
   As soon as updated, some files have started to open “Read Only” (RO)
   My OS: Windows 10 Pro 10.0.19044 or 21H2
   PC Desktop
   I am working remotely through a VPN to a server IP address
   I have Indesign 2023 18.0 , and Indesign CS6 installed. I have not opened the CS6 in years. Also noted: My machine does not automatically uninstall the former version when it updates. I manually uninstalled Indesign 2022 after I started using the 2023. At first I thought the RO problem was a conflict, so that… more

   24 votes

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   8 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This issue has been resolved in the latest version of InDesign - InDesign 18.4

   Please update to this version of InDesign from Creative Cloud Desktop application to get the fix.

   
   

   --

   Adobe InDesign team

4. Place multi-page PDF pages: Place Gun will be unloaded after first page is placed to a frame

   New bug with InDesign 17.2 that I cannot see with InDesign 17.1.

   [1] Load multiple PDF pages from a multi-page PDF to the place gun.
   [2] Hover the loaded cursor over a graphic frame to place the first page in that frame
   [3] Click to place the first page.

   Result:
   The first page is placed to the frame

   BUG: The rest of the loaded PDF pages in the place gun are unloaded. The place gun is empty after you placed the first of several pages to a frame.

   WHAT WORKS:
   [1] Load multiple PDF pages from a multi-page PDF to the place gun.
   [2] Draw out new frames with the loaded cursor to place one page after another

   See reports in the InDesign user forum for more details:

   Place multipage PDF
   benr40708230, 27.03.2022
   https://community.adobe.com/t5/indesign-discussions/place-multipage-pdf/td-p/12840679

   Placing multipage PDF in InDesign has stopped working for me.
   peterc95308127, Mar 25, 2022
   https://community.adobe.com/t5/indesign-discussions/placing-multipage-pdf-in-indesign-has-stopped-working-for-me/td-p/12837483

   Regards,
   Uwe Laubender
   ( ACP )

   New bug with InDesign 17.2 that I cannot see with InDesign 17.1.

   [1] Load multiple PDF pages from a multi-page PDF to the place gun.
   [2] Hover the loaded cursor over a graphic frame to place the first page in that frame
   [3] Click to place the first page.

   Result:
   The first page is placed to the frame

   BUG: The rest of the loaded PDF pages in the place gun are unloaded. The place gun is empty after you placed the first of several pages to a frame.

   WHAT WORKS:
   [1] Load multiple PDF pages from a multi-page PDF to… more

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   28 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We've just released InDesign 17.2.1 version which fixes this issue. 

   Please update to this latest version using CCD.

   
   

   --

   InDesign team

5. InDesign 18.2 crashes/fails during PDF export for documents containing placed indd containing Adobe Fonts

   Problem/Actual Result
   I have Indesign files that have .indd files linked as images. Each time I export an Indesign file that has an .indd links, I receive the attached messages saying that the file cannot be exported.

   Steps to reproduce the issue:
   - I have exported each page to find out which assets are causing Indesign not to export, it is always an .indd asset.
   - I have tried removing any transparency from each of the .indd linkages
   - I have removed any transparency or object style on any bounding box an .indd file sits in.
   - I have tried removing any unused or empty layers in all of the .indd linkages
   - I have tried exporting Indesign files as Press Quality, High Quality Print and Small File size but no PDF can be produced.
   - I have tried saving the Indesign file and .indd linkages as IDML or INDT files, then resaving them as Indesign files, but no PDF is produced.
   
   - I have trashed all my preferences multiple times.
   - I have restarted my computer multiple times.
   - I have tested the above with multiple Indesign files and still receive the attached error messages

   Expected result:
   To successfully produce a PDF by using the File > Export function. The only way I can make a PDF currently is going to the Print dialog window and creating a PDF file but that is not desirable and very slow.

   Version of Indesign: 18.2 on a PC

   I'm worried this error occurring as I updated my Indesign software in the last two days.

   Problem/Actual Result
   I have Indesign files that have .indd files linked as images. Each time I export an Indesign file that has an .indd links, I receive the attached messages saying that the file cannot be exported.

   Steps to reproduce the issue:
   - I have exported each page to find out which assets are causing Indesign not to export, it is always an .indd asset.
   - I have tried removing any transparency from each of the .indd linkages
   - I have removed any transparency or object style on any bounding box an .indd file sits in.
   - I have tried… more

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   2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Fix for this issue is available in the latest release of InDesign - version 18.2.1

   Please update your copy of InDesign to this latest version to get the fix.

   
   

   --

   Adobe InDesign team

6. GPU Performance makes colours dull/desaturated

   With GPU Performance enabled, all colours appear desaturated. In fact, it looks like colour management is simply turned off. Please note, this is not a Transparency Blend Space issue. It affects Spot, RGB and CMYK colours.

   With GPU Performance disabled, colours appear vibrant and correct. It would be great to have this issue resolved, as I certainly want to take advantage of the GPU when using InDesign.

   —

   InDesign 2023 v18.0
   MacOS Ventura 13.0
   MacBook Pro M1 Max 32GB RAM

   12 votes

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   6 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This was an issue with the initial Apple's Ventura release.  

   It has been addressed in Apple's latest Ventura OS updates (13.1 or later).

   
   

   --

   Adobe InDesign team

7. Hanging drop cap has wrong indents in 2023 v18

   In v18 (2023), when a paragraph has both a drop cap and a hanging indent (negative first line indent), the indent gets messed up on subsequent lines.

   This came from a bug report by Lut Van Nooten on the InDesign Secrets LinkedIn group:
   https://www.linkedin.com/feed/update/urn:li:activity:7006264075831648258/

   The solution is to disable the new Composition Preference: "Honor Text Indents in addition to Text Wrap"

   However, in this case, this is clearly a bug because there is no text wrap!

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   11 votes

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   2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This issue was fixed in one of the recent updates (18.2) of ID2023 release.

   
   

   --

   Adobe InDesign team

8. InDesign publish online broken links and missing objects

   Have major problem with publish online, missing objects and links with question marks showing. This comes after 8 months working on this document with no issues at all. Really need this sorting by Adobe as I have to deliver project at end of this month latest.
   Here's how it appears
   https://indd.adobe.com/view/b91790d7-6683-449b-b86c-0b72ed80a746
   If you look at attached image, that's how it appears within InDesign

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   27 votes

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   31 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix has been deployed on the Production.

9. Export and Save As dialogs not showing up in MacOS Monterey

   1. 16.4
   2. Installed MacOS Monterey then InDesign Export or Save As dialogs stopped working.
   3. Export or Save As dialogs should be showing up
   4. Export or Save As dialogs not showing up with either keyboard shortcuts or when using the dropdown menu.
   5. The issue was validated by your support staff Lakshay (Adobe) through remote access 26.10.2021
   53 votes

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   54 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Thank you to all of you who have responded, saying that this issue is solved after updating macOS to Monterey 12.1. 

   
   

   
   

   --

   Adobe InDesign team

10. Unable to see Preset Templates in New Document

    When I try to open a New Document and find a template, all I can see are black boxes with a description. If I click on Preview I do not get one. Please see screenshot. How can I fix this?

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    3 votes

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    0 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue has been fixed in the latest update of InDesign - version 18.4

    Please update to this latest version of InDesign from Creative Cloud Desktop app.

    
    

    --

    Adobe InDesign team

11. Importing Excel unformatted table text-based formulas import as "-1"

    1. Indesign 17.4

    2. steps to reproduce:
       a) In Microsoft Excel (for Mac version 16.63.1), in cell A1 add "Some text"
       b) in cell B1 add formula "=A1"
       c) save excel document .xlsx
       d) Import into indesign as Unformatted Table

    3. expected result: table cell A2 contents should be "Some text", same as A1

    4. Actual result: table cell A2 contents is "-1"

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    2 votes

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    5 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is available in the latest release of InDesign 18.2.1

    Please update InDesign to the latest from Creative Cloud Desktop app.

    
    

    --

    Adobe InDesign team

12. Red stripes in InDesign document

    Why do I get red stripes in the indesign document when I have more than two files open?

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    100 votes

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    89 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We're happy to announce that the fix for this issue is now available in the latest update of InDesign - version 17.2 that is available from Creative Cloud Desktop application.

    Please update to this latest InDesign version to get the fix.

    --

    Adobe InDesign team

13. Opening a file with missing fonts freezes InDesign

    Opening a file that has missing fonts freezes InDesign for a minute or so. Every document with missing fonts does this. If I manually activate the font and then try opening the same document again, there is no freeze.

    InDesign 17.2.1, macOS Monterey (latest)
    My coworker is on Catalina and has the same freeze too.

    8 votes

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    4 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is now available in the latest release of InDesign 2022 - that is, InDesign 17.4 version.

    Please update to this version to get the fix.

    --

    Adobe InDesign team

14. Export to JPG generates yellow horizontal lines

    yellow lines in all my image exports (PNG / JPG)... When giving it more pixels/inch the lines change position and are less wide.

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    81 votes

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    87 comments  ·  PNG/JPEG/EPS Export  ·  Delete…  ·  Admin →
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    FIXED  ·  amaarora responded

    Fix for this issue is now available in the latest update of InDesign 2021 – that is, InDesign 16.2.1

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you still face this problem.

    —
    Adobe InDesign Team

15. Graphics glitches galore on M1 MacBook Air + external 4K monitor

    InDesign 17 on an M1 MacBook Air with Big Sur is barely usable with an external 4K monitor. There are graphic artifacts everywhere, especially near the margins/edge of boxes which makes it hard to know if anything is aligned properly. Everything looks okay on the laptop's built-in display but is distorted on the external.

    Also, when scrolling, the screen updates sporadically and usually does the Windows 95-looking stuck window effect.

    If I turn off the GPU it looks better when working statically but when scrolling it is even worse.

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    13 votes

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    20 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue was fixed in InDesign v. 17.1

    Please update your copy of InDesign to this version to get the fix.

    
    

    --

    Adobe InDesign team

16. InDesign 16.0 saves Converted files in last used folder, not containing folder

    On Catalina OSX (10.15.7), InDesign 2021 (16.0) saves a Converted file to the last used Finder folder, rather than the folder the document is contained in.

    Happens with 'Save As...', as well as saving InCopy assignments.

    240 votes

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    190 comments  ·  Others  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The fix for this issue is now available in the latest update of InDesign – version 16.0.1.

    Please update to this version to get the fix.

    —
    Adobe InDesign team

17. "Selection" and "Direct Selection" tool icons mixed up in toolbar

    The button images for "selection" and "direct selection" tools are mixed-up. The buttons are still in their correct place, but the "selection tool" button now displays the white arrow in the toolbar, the "direct selection" button the black arrow.

    The mouse arrows themselves remain correct, as do their functions.

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    17 votes

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    12 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We're happy to announce that we've reverted the icons of Selection Tool and Direct Selection Tool in the latest update of InDesign - version 17.2 that is available from Creative Cloud Desktop application.

    
    

    Please update to this latest version to see the change of these tool icons.

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    Adobe InDesign team

18. Missing Glyphs on PDF export in InDesign v17.0

    using the google font Signika, quotation marks and colons give me a missing glyph upon export to pdf. When using v16.4, this is not an issue.

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    12 votes

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    8 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The fix for this issue is now available in the latest update of InDesign - InDesign 17.1 available via CCD app.

    
    

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    Adobe InDesign team

19. Load DTD throws error in InDesign 2022 (17.0)

    When using the structure menu to load a DTD , the latest version of InDesign sometimes throws an error with a single period as the message. I'm using the same DTD I've used successfully in previous versions of InDesign.

    Error text:
    .
    Line 941, Column: 18

    In the context of this DTD, line 941 column 18 points to the % sign used to refer to an earlier parameter entity. This has never been a problem for InDesign before:

    <!ELEMENT sam (%paragraph_styles; | table | footnote | endnote)+ >

    Even using the same DTD in the same file, this issue doesn't always occur. I am typically able to get around the issue by scrolling around the document or clicking on text boxes, then simply running the tool again. It's unclear what could be causing this different behavior each time the tool is run.

    This also affects document.loadDtd in the scripting object model.

    When using the structure menu to load a DTD , the latest version of InDesign sometimes throws an error with a single period as the message. I'm using the same DTD I've used successfully in previous versions of InDesign.

    Error text:
    .
    Line 941, Column: 18

    In the context of this DTD, line 941 column 18 points to the % sign used to refer to an earlier parameter entity. This has never been a problem for InDesign before:

    <!ELEMENT sam (%paragraph_styles; | table | footnote | endnote)+ >

    Even using the same DTD in the same file, this issue doesn't… more

    16 votes

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    3 comments  ·  Others  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue was fixed in InDesign 17.2

    Please update to this version or later to get the fix.

    
    

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    InDesign team

20. Share for Review - Critical Scrolling Bug with Large Documents

    Indesign Version 17.0

    When scrolling in large documents (200-500 pages) the browser-window of Share for Review the screen hops between 3-5 different screens multiple times a second. This bug makes the feature basically unusable. Sometimes it snaps back (maybe after rendering correctly?), sometimes it just doen't.

    The bigger the document, the faster the error seems to occur. Working on my 200 page-document with my team is essentially impossible right now.

    There is a post about this over here with a video: https://community.adobe.com/t5/indesign-discussions/share-for-review-scrolling-bug-with-large-document/m-p/12516079#M452898

    Our team has this problem on Mac, Windows - and on Safari, Chrome and Firefox (didn't check other browsers yet). We tested this on 7 different devices, all crashed equally.

    Indesign Version 17.0

    When scrolling in large documents (200-500 pages) the browser-window of Share for Review the screen hops between 3-5 different screens multiple times a second. This bug makes the feature basically unusable. Sometimes it snaps back (maybe after rendering correctly?), sometimes it just doen't.

    The bigger the document, the faster the error seems to occur. Working on my 200 page-document with my team is essentially impossible right now.

    There is a post about this over here with a video: https://community.adobe.com/t5/indesign-discussions/share-for-review-scrolling-bug-with-large-document/m-p/12516079#M452898

    Our team has this problem on Mac, Windows - and on Safari, Chrome and Firefox (didn't check other… more

    11 votes

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    6 comments  ·  Share for Review  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue has been fixed in the latest InDesign version - InDesign 2023.

    
    

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    Adobe InDesign team